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• Call Customer Care at 1-877-722-4908. Please have your product with you
and please have your model number and date code available when calling
us. The model number and date code can be found on the underside of the
base unit.
If you are within your limited warranty period and it is determined t h a t
service is required:
• We will ask that you properly pack your product to avoid shipping damage.
We recommend that you use the original carton and packing materials.
• We will ask you to include with your product the following:
o
Your name, return shipping address and daytime phone number
handwritten or typed on a sheet of paper
o
A legible copy of your sales receipt ( please do not send the original
sales receipt )
• Ship your product prepaid, to the address we provide. We suggest shipping
your product via a traceable carrier, as we are not responsible for lost, mis-
directed or damaged shipments. You may want to write the date shipped,
carrier and tracking number here:
• Upon receipt of your product we will validate your product is under
warranty and if determined your product is warranty eligible, we will ship to
you a new or, at our option, a refurbished exchange unit of same or similar
model. This exchange unit will be shipped to you at no cost .
What your limited warranty does not cover:
• Customer Instruction. (Your Owner's Manual provides information regarding
operating and install instructions. Additional information may be obtained
by contacting the retailer)
• Installation and set-up service adjustments.
• Batteries.
• Damage from misuse, neglect , unauthorized repair.
• Products which have been modified or incorporated into other products
• Products that have been serviced by an unauthorized servicer.
• Products purchased or serviced outside the USA or Canada.
• Acts of nature, such as but not limited to, lightning damage.
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