Page 1 User’s Guide User’s Guide BASIC BASIC This guide provides information concerning the installation, basic operation and troubleshooting on Windows. ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
Page 2: Table Of Contents
BASIC Available consumables 1. Introduction Available maintenance parts Storing the toner cartridge Key benefits Redistributing toner Features by models Replacing the toner cartridge Useful to know Replacing the imaging unit About this user’s guide Cleaning the machine Safety information Tips for moving & storing your machine Machine overview Control panel overview 4.
Page 3: Introduction
1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by models • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...
Page 4: Key Benefits
Manager" on page 181). Print with excellent quality and speed • Samsung Easy Printer Manager and Samsung Printer Status are a program that monitors and informs you of the machine’s status and allows you to customize the machine’s settings (see "Using Samsung Easy Printer Manager"...
Page 5 Supports various wireless network setting method • If you have Internet access, you can get help, support application, machine drivers, manuals, and order information from the Samsung website, www.samsung.com > find your product > Support or Downloads. Wide range of functionality and application support •...
Page 6: Features By Models
(●: Included, Blank: Not available) (M262xND only) PS printer driver ● ● XPS printer driver ● ● Samsung Device Easy Printer Settings Manager ● ● Samsung Printer Status ● ● Samsung AnyWeb Print ● ● SyncThru™ Web Service (M262xND only)
Page 7 Depending on your country, wireless LAN card may not be available. For some Network Interface Ethernet countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the 10/100 Base TX wired LAN retailer where you bought your machine.
Page 8: Useful To Know
Where can I purchase option or consumables? • The toner level might be low or uneven. Shake the toner cartridge. • Inquire at a Samsung distributor or your retailer. • Try a different print resolution setting. • Visit www.samsung.com/supplies. Select your country/region •...
Page 9: About This User's Guide
About this user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Read the safety information before using the machine. • If you have a problem using the machine, refer to the troubleshooting Icon Text Description...
Page 10: Safety Information
Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
Page 11 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
Page 12 Safety information Caution Do not block or push objects into the ventilation opening. This could result in elevated component temperatures which can cause damage or fire. Before moving the machine, turn the power off and disconnect all Use of controls or adjustments or performance of procedures other cords.
Page 13 Safety information Do not place the machine on an unstable surface. Maintenance / Checking The machine could fall, causing injury or machine damage. Use only No.26 AWG or larger, telephone line cord, if necessary. Caution Otherwise, it can cause damage to the machine. Make sure you plug the power cord into a grounded electrical outlet.
Page 14 For consumables that contain toner dust (toner cartridge, waste • The machine should only be repaired by a Samsung service toner bottle, imaging unit, etc.) follow the instructions below. technician. • When disposing of the consumables, follow the instructions for disposal.
Page 15: Machine Overview
Machine overview Components The actual component may differ from the illustration below. Some components may change depending on the circumstances. Machine Power cord Software CD Quick installation guide Misc. accessories a. The software CD contains the printer drivers, user’s guide, and software applications. b.
Page 16 Machine overview NFC (Near Field Communication) tag Front view Manual feeder • This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country. a. M2620/M2820/M2830 series only. b.
Page 17 Machine overview Rear view • This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country. Power receptacle Network port USB port Rear cover Power-switch a.
Page 18: Control Panel Overview
Control panel overview Prints a demo page and network configuration Info sheet This control panel may differ from your machine depending on its model. report (see "Printing a demo page" on page 25). There are various types of control panels. Configures the wireless network connection easily without a computer (see "Wireless network setup"...
Page 19 Control panel overview Cancel Stops an operation at any time and there are more functions. • Cancels the current job. • Prints demo page: Press and hold this button for about 2 seconds until the status LED blinks slowly, and release. •...
Page 20: Turning On The Machine
Turning on the machine Connect the machine to the electricity supply first. Press the power key or turn the switch on if the machine has a power switch. Press (Power) on the control panel. 1. Introduction...
Page 21: Installing The Driver Locally
Installing the driver locally If the installation window does not appear, click Start > All programs > A locally connected machine is a machine directly attached to your computer Accessories > Run. using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see X:\Setup.exe replacing “X”...
Page 22 Samsung website, www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. Make sure that your computer is connected to the Internet and powered Make sure that the machine is powered on.
Page 23: Reinstalling The Driver
5 Follow the instructions in the window. Follow the instructions in the installation window. • If you cannot find a Samsung Printer Software tile, uninstall from the desktop screen mode. • If you want to uninstall Samsung’s printer management tools, from the Start screen, right-click the app >...
Page 24: Basic Setup
2. Basic Setup After installation is complete, you may want to set the machine’s default settings. Refer to the next section if you would like to set or change values. • Printing a demo page • Media and tray • Basic printing...
Page 25: Printing A Demo Page
Printing a demo page Print a demo page to make sure that the machine is operating correctly. To print a demo page: In ready mode, press and hold (Cancel) button for about 2 seconds until the status LED blinks, and release. For a model with an Info sheet ( ) button, press the button to print a demo page.
Page 26: Media And Tray
To change the size, you need to adjust the paper guides. • Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.
Page 27 Media and tray Paper type available for duplex printing Paper quantity indicator shows the amount of paper in the tray. Duplex printing might not be available for some models (see "Features by models" on page 6). Depending on the power voltage your machine uses, available paper types for duplex printing differs.
Page 28 Media and tray Loading paper in the tray When printing using the tray, do not load paper on the manual feeder, it may cause a paper jam. 2. Basic Setup...
Page 29 Media and tray Loading in manual feeder The manual feeder can hold special sizes and types of print material, such as postcards, note cards, and envelopes. Tips on using the manual feeder • Load only one type, size and weight of print media at time in the manual feeder. •...
Page 30 Media and tray 2. Basic Setup...
Page 31 The paper setting in the machine and driver should match to print without a Plain paper mismatch error. ● ● Thick To change the paper setting set in the machine, from the Samsung Easy Printer ● Thicker Manager select (Switch to advanced mode)> Device Settings. ●...
Page 32 Media and tray Envelope Condition: should not be wrinkled, nicked, nor damaged. Temperature: should resist the heat and pressure of the machine Printing successfully on envelopes depends upon the quality of the envelopes. during operation. To print an envelope, place it as shown in the following figure. •...
Page 33 Media and tray Transparency • To prevent transparencies from sticking to each other, do not let the printed sheets stack up as they are being printed out. To avoid damaging the machine, use only transparencies designed for use in • Recommended media: Transparency for a color laser printer by Xerox, such laser printers.
Page 34 Media and tray Arrangement: Only use labels with no exposed backing between them. Card stock/ Custom-sized paper Labels can peel off sheets that have spaces between the labels, causing serious jams. Curl: Must lie flat with no more than 13 mm of curl in any direction. Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
Page 35: Preprinted Paper
Note that print quality is not guaranteed. The paper setting in the machine and driver should match to print without a paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer Manager select (Switch to advanced mode)> Device Settings.
Page 36 Media and tray Using the output support The surface of the output tray may become hot if you print a large number of pages at once. Make sure that you do not allow children near it. Open the output support before printing. The printed pages stack on the output support, and the output support will help the printed pages to align.
Page 37: Basic Printing
Basic printing The basic print settings including the number of copies and print range are selected within the Print window. Printing To take advantage of the advanced printing features, click Properties or • If you are a Mac, Linux, or Unix OS user, refer to the "Software Installation" Preferences from the Print window (see "Opening printing preferences"...
Page 38 Basic printing Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar. •...
Page 39 Eco features to save paper and toner before printing (see "Easy Eco Driver" on page 183). Printer Status • You can check the machine's current status using the button (see "Using Samsung Printer Status" on page 190). 2. Basic Setup...
Page 40: Using A Favorite Setting
The Favorites option, which is visible on each preferences tab except for the Favorites and Samsung tab, allows you to save the current preferences for To delete saved settings, select it in the Favorites tab and click Delete.
Page 41: Setting Eco Mode On The Control Panel
Basic printing Eco options • Double-sided printing (long edge) feature is only available for duplex • Printer Default: Follows the settings set from the machine's control panel. models (see "Variety feature" on page 7). • Depending on the printer driver you use, skip blank pages may not work •...
Page 42: Maintenance
3. Maintenance This chapter provides information about purchasing consumables, option and maintenance parts available for your machine. • Ordering consumables and option • Available consumables • Available maintenance parts • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...
Page 43: Ordering Consumables And Option
Available option may differ from country to country. Contact your sales representatives to obtain the list of available consumables, and maintenance parts. To order Samsung-authorized consumables, option, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.
Page 44: Available Consumables
Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.
Page 45: Available Maintenance Parts
Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. To purchase maintenance parts, contact the retailer where you bought the machine. The replacement period for the maintenance parts is informed by the "Samsung Printer Status"...
Page 46: Storing The Toner Cartridge
Do not store on the floor. If the toner cartridge is removed from the printer, follow the instructions below to store the toner cartridge properly. Samsung Electronics does not recommend or approve the use of non-Samsung brand toner cartridges in your printer including generic, store brand, refilled, or •...
Page 47 Storing the toner cartridge Estimated cartridge life Estimated cartridge life the life of the toner cartridge (or imaging unit) yield depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size.
Page 48: Redistributing Toner
Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density variation side to side. • The Toner LED blinks orange. If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.
Page 49 Redistributing toner M2625/M2626/M2825/M2826/M2835/M2836 series 3. Maintenance...
Page 50: Replacing The Toner Cartridge
Replacing the toner cartridge • Before opening the front cover, close the output support first. • Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge. •...
Page 51 Replacing the toner cartridge M2620/M2820/M2830 series Click this link to open an animation about replacing a toner cartridge. 3. Maintenance...
Page 52 Replacing the toner cartridge M2625/M2626/M2825/M2826/M2835/M2836 series Click this link to open an animation about replacing a toner cartridge. 3. Maintenance...
Page 53: Replacing The Imaging Unit
Replacing the imaging unit M2625/M2626/M2825/M2826/M2835/M2836 series Click this link to open an animation about replacing an imaging unit. 3. Maintenance...
Page 54: Cleaning The Machine
Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
Page 55 Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. •...
Page 56 Cleaning the machine Use a dry lint free cloth when cleaning the inside of the machine, be careful not to damage the transfer roller or any other inside parts. Do not use solvents such as benzene or thinner. Printing quality problems can occur and cause damage to the machine. 3.
Page 57 Cleaning the machine Cleaning the pickup roller • Use a dry lint-free cloth to clean the machine. • If your machine has a power switch, turn the power switch off before cleaning the machine. 3. Maintenance...
Page 58: Tips For Moving & Storing Your Machine
Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...
Page 59: Troubleshooting
4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing paper jams • Understanding the LED This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.
Page 60: Tips For Avoiding Paper Jams
Tips for avoiding paper jams By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 26). •...
Page 61: Clearing Paper Jams
Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray 1 Click this link to open an animation about clearing a jam. 4. Troubleshooting...
Page 62 Clearing paper jams In the manual feeder Click this link to open an animation about clearing a jam. 4. Troubleshooting...
Page 63 Clearing paper jams Inside the machine • The fuser area is hot. Take care when removing paper from the machine. • Before opening the front cover, close the output support first. 4. Troubleshooting...
Page 64 Clearing paper jams M2620/M2820/M2830 series Click this link to open an animation about clearing a jam. 4. Troubleshooting...
Page 65 Clearing paper jams M2625/M2626/M2825/M2826/M2835/M2836 series Click this link to open an animation about clearing a jam. 4. Troubleshooting...
Page 66 Clearing paper jams In the exit area Click this link to open an animation about clearing a jam. 4. Troubleshooting...
Page 67 Clearing paper jams In the duplex area Click this link to open an animation about clearing a jam. 4. Troubleshooting...
Page 68 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Page 69: Understanding The Led
• To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Troubleshooting" on page 198). • You also can resolve the error with the guideline from the computers’ Samsung Printer Status program window (see "Using Samsung Printer Status" on page 190). • If the problem persists, call a service representative. 4. Troubleshooting...
Page 70 When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service ( Settings > Machine Settings > System > Setup > Supplies Management > Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop).
Page 71 Understanding the LED Toner LED/ WPS LED/ Power LED/ Eco LED Status Description Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for Blinking replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page 48).
Page 72: Appendix
5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...
Page 73: Specifications
Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Dimension Width x Length x Height 368 x 334.5 x 202 mm (14.49 x 13.17 x 7.95 inches) •...
Page 74 Specifications Items Description Average operating mode Less than 400 W Ready mode Less than 45 W Power consumption • M262x/M262xD/M262xND: Less than 0.9 W • M282xND: Less than 1.0 W Power save mode • M282xDW/M283xDW: Less than 1.8 W (Wi-Fi Direct off: Less than 1.3 W Power off mode Less than 0.2 W (0.1 W SPW-B4319S...
Page 75 Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Letter 216 x 279 mm (8.5 x 11 inches) 60 to 163 g/m (16 to 43 lbs bond) 60 to 220 g/m (16 to 59 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches) •...
Page 76 Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Envelope 98 x 191 mm (3.87 x 7.5 inches) Not available in tray 60 to 220 g/m (16 to 59 lbs bond) Monarch Envelope No. 10 105 x 241 mm (4.12 x 9.5 inches) Envelope Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
Page 77 Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Letter, Legal, US Refer to the Plain paper section 121 to 163 g/m (32 to 43 lbs bond) 121 to 163 g/m (32 to 43 lbs Folio, A4, JIS B5, bond) ISO B5, Executive, Card stock...
Page 78: Microsoft Windows
Specifications System requirements ® ® Microsoft Windows Requirement (recommended) Operating system free HDD space ® ® ® 128 MB (256 MB) 1.5 GB Windows Intel Pentium III 933 MHz (Pentium IV 1 GHz) ® ® ® 128 MB (512 MB) 1.25 GB to 2 GB Windows Server 2003...
Page 79 Specifications Requirement (recommended) Operating system free HDD space ® ® ® 512 MB (2 GB) 32 GB Windows Server 2012 Intel Pentium IV 1.4 GHz (x64) processors (2 GHz or faster) ® Windows Server 2012 R2 • Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems. •...
Page 80 Specifications Linux Items Requirements Red Hat Enterprise Linux 5, 6 Fedora 11, 12, 13, 14, 15, 16, 17, 18, 19 openSUSE 11.0, 11.1, 11.2, 11.3, 11.4, 12.1, 12.2, 12.3 Operating system Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10, 13.04 SUSE Linux Enterprise Desktop 10, 11 Debian 5.0, 6.0, 7.0, 7.1 Mint 13, 14 , 15 Pentium IV 2.4GHz (Intel Core™2)
Page 81 Specifications Network environment Network and wireless models only (see "Features by models" on page 6). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.
Page 82: Regulatory Information
Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
Page 83 When the printer does not receive data for an extended period of time, power consumption is automatically lowered. ENERGY STAR and the ENERGY STAR mark are registered U.S. Website: http://www.samsung.com/cn/support/location/ marks. supportServiceLocation.do?page=SERVICE.LOCATION For more information on the ENERGY STAR program see http:// www.energystar.gov...
Page 84 Correct disposal of this product (Waste electrical & electronic equipment) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 (Applicable in countries with separate collection...
Page 85: Canadian Radio Interference Regulations
Regulatory information Radio frequency emissions Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the equipment. FCC information to the user This device complies with Part 15 of the FCC Rules. Operation is subject to the Canadian radio interference regulations following two conditions: •...
Page 86 Regulatory information Operation of this device is subject to the following two conditions: (1) This United States of America device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 87 Regulatory information Germany only Replacing the fitted plug (for UK only) Important The mains lead for this machine is fitted with a standard (BS 1363) 13 amp plug and has a 13 amp fuse. When you change or examine the fuse, you must re-fit Turkey only the correct 13 amp fuse.
Page 88 March 9, 1999: Council Directive 1999/5/EC on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity. A full declaration, defining the relevant Directives and referenced standards can be obtained from your Samsung Electronics Co., Ltd. representative. 5. Appendix...
Page 89 Wireless devices that may be in your system are only qualified for In the event of problems, you should contact the Euro QA Lab of Samsung use in the European Union or associated areas if a CE mark is on the Electronics Co., Ltd.
Page 90 Regulatory information As a general guideline, a separation of 20 cm (8 inches) between the wireless Regulatory compliance statements device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 20 cm (8 inches) from the body when wireless devices are on and transmitting.
Page 91 Regulatory information Every country has different restrictions on the use of wireless devices. Since your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.
Page 92 Regulatory information China only 5. Appendix...
Page 93: Copyright
This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
Page 94 User’s Guide User’s Guide ADVANCED ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning the installation, basic operation and troubleshooting on Windows.
Page 95 Wireless network setup Easy Capture Manager Samsung Mobile Print Samsung AnyWeb Print Using the NFC feature Easy Eco Driver AirPrint Using SyncThru™ Web Service Google Cloud Print™ Using Samsung Easy Printer Manager Using Samsung Printer Status Using Samsung Printer Experience...
Page 96 ADVANCED 5. Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Printing quality problems Operating system problems...
Page 97: Software Installation
1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
Page 98 Installation for Mac Select USB Connected Printer on the Printer Connection Type and Make sure that the machine is connected to your computer and click Continue. powered on. Insert the supplied software CD into your CD-ROM drive. Click Add Printer button to select your printer and add it to your printer list.
Page 99: Reinstallation For Mac
Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, Click Continue. Check the program you want to delete and click Uninstall.
Page 100: Installation For Linux
Installation for Linux When installation finished, launch printing utility(Go to System > You need to download Linux software packages from the Samsung website to Administration > Printing or execute "system-config-printer" install the printer software (http://www.samsung.com > find your product >...
Page 101: Reinstallation For Linux
Reinstallation for Linux If the printer driver does not work properly, uninstall the driver and reinstall it. Open Terminal program. Move to uld folder extracted from Unified Linux Driver package. Execute "./uninstall.sh" command (If you're not logged in as root, execute the command with "sudo"...
Page 102 This chapter gives you step-by-step instructions for setting up a network connected machine and software. • Useful network programs • Wired network setup • Installing driver over the network • Wireless network setup • Samsung Mobile Print • Using the NFC feature • AirPrint • Google Cloud Print™...
Page 103: Useful Network Programs
• Download this program from Samsung website (http://www.samsung.com > find your product > Support or Downloads). SyncThru™ Web Service The web server embedded on your network machine allows you to do the SetIP wired network setup following tasks (see "IPv6 address configuration"...
Page 104: Wired Network Setup
Wired network setup You must set up the network protocols on your machine to use it on your Printing a network configuration report network. You can use network after connecting network cable to a corresponding port on You can print Network Configuration Report from the machine’s control panel your machine.
Page 105 Network Configuration Report. Confirm that all the settings are The following instructions may differ for your model. correct. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads). Follow the instructions in the installation window.
Page 106: Ipv4 Configuration Using Setip (Mac)
Wired network setup IPv4 configuration using SetIP (Mac) Click Install. All components necessary for machine operations will be installed. Before using the SetIP program, disable the computer firewall from System If you click Customize, you can choose individual components to install. Preferences >...
Page 107 • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 6 ). Download SetIP program from Samsung web site and extract it. • If the IPv6 network seems to not be working, set all the network setting Double-click the SetIPApplet.html file in cdroot/Linux/noarch/...
Page 108: Activating Ipv6
Wired network setup From the SyncThru™ Web Service • You can also set the DHCPv6. • To manually set the IPv6 address: Activating IPv6 Check the Manual Address check box. Then, the Address/Prefix text box is activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA.
Page 109: Installing Driver Over The Network
Installing driver over the network X:\Setup.exe replacing “X” with the letter, which represents your CD- • Some features and optional goods may not be available depending on ROM drive and click OK. model or country (see "Features by models" on page 6). •...
Page 110 > Support or downloads. are automatically installed on your computer. You can start the silent installation • If you want to install Samsung’s printer management tools, you need to by typing /s or /S in the command window. install them using the supplied software CD.
Page 111 Installing driver over the network Command- line Definition Description Command- line Definition Description /a”<dest_path>” or Specifies destination path Since machine drivers should /s or Starts silent installation. Installs machine drivers for installation. be installed on the OS /A”<dest_path>” without prompting any UIs specific location, this or user intervention.
Page 112 Installing driver over the network Command- line Definition Description Command- line Definition Description /x or Uses existing machine This command provides a /h, /H or /? Shows Command-line Usage. driver files to create printer way to install a printer instance if it is already instance that uses installed installed.
Page 113 Installing driver over the network Enter the password and click OK. Select Network Connected Printer(Wired or Wireless) on the Printer Connection Type and click Continue. Make sure that the machine is connected to your network and powered Click Add Printer button to select your printer and add it to your printer list.
Page 114 Linux Select AppSocket/HP JetDirect and enter your machine’s IP address. You need to download Linux software packages from the Samsung website to Click Forward button and add it to your system. install the printer software (http://www.samsung.com > find your product >...
Page 115 Run “installprinter” from the command line. This will bring up the Add Printer Wizard window. Setup the printer in this window referring to From the Samsung website, download and unpack the UNIX Printer the following procedures. Driver package to your computer.
Page 116: Setting Up The Printer
Installing driver over the network Setting up the printer On some UNIX OS, for example on Solaris 10, just added printers may not be enabled and/or may not accept jobs. In this case run the following two To add the printer to your UNIX system, run ‘installprinter’ from the command commands on the root terminal: line.
Page 117 Installing driver over the network Check the Make Default option to set this printer as default. Click OK to add the printer. 2. Using a Network-Connected Machine...
Page 118: Wireless Network Setup
Wireless network setup Wireless network name and network password • Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features Wireless networks require higher security, so when an access point is first set up, by models"...
Page 119 Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. • If problems occur during wireless set up or driver installation, refer to the troubleshooting chapter (see "Troubleshooting" on page 146). •...
Page 120 Wireless network setup Set up method Connecting method Description & Reference Without Access Point From the computer Windows user, see "Ad hoc via USB cable" on page 130. Mac user, see "Ad hoc via USB cable" on page 130. Wi-Fi Direct setup See "Setting up Wi-Fi Direct"...
Page 121: Choosing Your Type
Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
Page 122 Wireless network setup Machines with a display screen Connecting in PIN mode Press and hold the (WPS) button on the control panel for more than Connecting in PBC mode 2 seconds. The eight-digit PIN appears on the display. Press and hold the (WPS) button on the control panel for more than 2 seconds.
Page 123 Wireless network setup Machines without a display screen Connecting in PIN mode The network configuration report, including PIN, must be printed (see Connecting in PBC mode "Printing a network configuration report" on page 104). (Cancel or Stop/Clear) button for more In ready mode, Press the Press and hold the (WPS) button on the control panel for about 2 - 4...
Page 124: Re-Connecting To A Network
Wireless network setup Re-connecting to a network Disconnecting from a network When the wireless function is off, the machine automatically tries to re-connect To disconnect the wireless network connection, press the (WPS) button on to the access point (or wireless router) with the previously used wireless the control panel for more than two seconds.
Page 125 Insert the supplied software CD into your CD-ROM drive. Setup using Windows Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung Easy Wireless Setup program without the CD (see "Accessing management tools"...
Page 126 Wireless network setup Select Wireless network connection on the Printer Connection Type Select Using a USB cable on the Select the Wireless Setup Method screen. Then, click Next. screen. Then, click Next. On the Are you setting up your printer for the first time? screen, select Yes, I will set up my printer's wireless network.
Page 127 • Wi-Fi Direct option appears on the screen only if your printer supports password value. this feature. • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager • WEP Key Index: If you are using WEP Encryption, select the appropriate (see "Setting up Wi-Fi Direct"...
Page 128 Wireless network setup Creating the infrastructure network When the wireless network set up is completed, disconnect the USB cable between the computer and machine. Click Next. Turn on your computer, access point, and machine. Select the components to be installed. Insert the supplied software CD into your CD-ROM drive.
Page 129 Wireless network setup Select Wireless network connection on the Printer Connection Type Select Using a direct wireless connection on the Select the Wireless screen. Then, click Next. Setup Method screen. Then, click Next. On the Are you setting up your printer for the first time? screen, select Yes, I will set up my printer's wireless network.
Page 130 Wireless network setup Ad hoc via USB cable Even if your computer is running Windows 7 or higher, you cannot use this feature if your PC does not support wireless network. Set the wireless If you do not have an access point (AP), you may still connect the machine network using a USB cable (see "Access point via USB cable"...
Page 131 Wireless network setup Creating the ad hoc network in Windows Select Wireless network connection on the Printer Connection Type screen. Then, click Next. Turn on your computer and the wireless network machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start >...
Page 132 Wireless network setup The window showing the wireless network setting appears. Check the Enter the wireless Network Name: Enter the SSID name you want (SSID • settings and click Next. is case-sensitive). • Operation Mode: Select ad hoc. Before entering the IP address for the machine, you must know the •...
Page 133 Wireless network setup The Wireless Network Setting Complete window appears. Click Next. Make sure that the machine is connected to your computer and powered on. When the wireless network settings are completed, disconnect the USB cable between the computer and machine. Click Next. Insert the supplied software CD into your CD-ROM drive.
Page 134 Wireless network setup Select Configuration of Wireless network on the Printer Connection If Wireless Settings screen appears, select Using a USB cable and click Type and click Continue. Next. If the screen does not appear, go to step 15. 2. Using a Network-Connected Machine...
Page 135 • Enter the wireless Network Name: Enter the SSID of the access point • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (SSID is case-sensitive). (see "Setting up Wi-Fi Direct" on page 144). •...
Page 136 Wireless network setup Access point without a USB cable (recommended) Click Install. All components necessary for machine operations will be installed. If you click Customize, you can choose individual components to install. Items to prepare Enter the password and click OK. •...
Page 137 Wireless network setup If Wireless Settings screen appears, select Using a direct wireless connection and click Next. If below screen appears, press the (WPS) button from the control panel within 2 minutes. If the screen does not appear, go to step 13. When the wireless network set up is completed, click Next.
Page 138 Wireless network setup Ad hoc via USB cable Double-click the CD-ROM icon that appears on your Mac desktop. For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. • If you do not have an access point (AP), you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by Double-click the MAC_Installer folder >...
Page 139 Wireless network setup Select Configuration of Wireless network on the Printer Connection After searching the wireless networks, a list of wireless networks your Type and click Continue. machine has searched appears. Click Advanced Setting. • Enter the wireless Network Name: Enter the SSID name (SSID is case- sensitive).
Page 140 Wireless network setup The window showing the wireless network settings appears. Check the When the window that tells you that the network cable connection is settings and click Next. confirmed appears, disconnect the network cable and click Next. If the network cable is connected, it may have trouble finding the machine when configuring the wireless network.
Page 141: Items To Prepare
Wireless network setup IP setting using SetIP Program (Windows) • After completing the wireless network connection, you need to install a machine driver to print from an application (see "Installing driver over This program is used to manually set the network IP address of your machine the network"...
Page 142 Wireless network setup Select the one Network Name(SSID) in the list. Check whether or not the network cable is connected to the machine. If not, connect the machine with a standard network cable. SSID: SSID (Service Set Identifier) is a name that identifies a wireless •...
Page 143 Wireless network setup If it’s your first time logging into SyncThru™ Web Service you need to Disconnect the network cable (standard or network). Your machine should log-in as an administrator. Type in the below default ID and password. then start communicating wirelessly with the network. In case of Ad-hoc We recommend you to change the default password for security mode, you can use a wireless LAN and wired LAN simultaneously.
Page 144: Setting Up Wi-Fi Direct
From the USB cable-connected computer(recommended) Setting the Wi-Fi Direct for mobile printing After the driver installation is complete, Samsung Easy Printer Manager can be used to change Wi-Fi Direct settings. Wi-Fi Direct is an easy-to-setup peer-to-peer connection method between the...
Page 145: Setting Up The Mobile Device
Wi-Fi Direct. • After setting up Wi-Fi Direct, you need to download the mobile printing From the machine (Machines without a display screen) application (For example: Samsung Mobile printer) to print from your smartphone. • Press and hold the (WPS) button on the control panel for about 10- 15 seconds.
Page 146: Problems During Setup Or Driver Installation
Wireless network setup Connecting Failure - General Connection Error Troubleshooting • Your computer is not receiving a signal from your machine. Check the USB cable and your machine’s power. Problems during setup or driver installation Connecting Failure - Connected Wired Network •...
Page 147 Wireless network setup 2 Check the printer port's IP address from your computer. For example, a Click the Windows Start menu. If the computer’s network information is as shown below: Charms, select Search > Settings. • For Windows 8, from the ▪...
Page 148: Other Problems
You cannot use infrastructure mode and ad hoc mode at the same time for cannot be found when searching, firewall software might be blocking the Samsung wireless network machines. communication. Refer to the user's guide for the software to turn it off and try searching for the machine again.
Page 149 Wireless network setup • The machine is located away from obstacles that could block the wireless signal. Remove any large metal objects between the access point (or wireless router) and the machine. Make sure the machine and wireless access point (or wireless router) are not separated by poles, walls, or support columns containing metal or concrete.
Page 150: Samsung Mobile Print
What is Samsung Mobile Print? • Android OS 2.3 or higher Samsung Mobile Print is a free application that enables users to print photos, documents, and web pages directly from your smartphone or tablet. Samsung • iOS 4.0 or higher Mobile Print is not only compatible with your Android and iOS smart phones but also with your iPod Touch and tablet PC.
Page 151: Using The Nfc Feature
NFC tag on your printer. It does not require installing print driver or connecting to an access point. You just need NFC supported cellphone. In order to use this feature, Samsung •...
Page 152 NFC tag( ) on your printer. Wait few seconds for the Samsung Mobile Print app to start. • For some mobile devices, NFC tag might not be located at the back of the mobile device. Check the location of the NFC antenna on your mobile •...
Page 153 AirPrint Type in the ID and Password, then click Login. Type in the below default ID and password. We recommend you to change the default password Only AirPrint certified machines can use the AirPrint feature. Check the box your machine came in for the AirPrint certified mark. for security reasons.
Page 154 AirPrint Printing via AirPrint For example, the iPad manual provides these instructions: Open your email, photo, web page, or document you want to print. Touch the action icon( Select your printer driver name and option menu to set up. Touch Print button. Print it out. Cancelling print job: To cancel the printing job or view the print summary, click the print center icon ( ) in multitasking area.
Page 155: Google Cloud Print
Registering from Samsung Mobile Print app Confirm your printer in pop-up window. Now your printer is registered with Google Cloud Print™ service. In order to use this feature, Samsung Mobile Print app needs to be installed on your cell phone. Registering from the Chrome Browser Open Samsung Mobile Print app from your mobile device.
Page 156 Google Cloud Print™ Open the Chrome browser. Enter your printer’s name and description. Click Register. Visit www.google.com. The confirmation pop-up window appears. Sign in to the Google website with your Gmail™ address. Enter your printer’s IP address in the address field and press the Enter key If you set the browser to block pop-ups, the confirmation window will not or click Go.
Page 157: Printing From The Chrome Browser
Google Cloud Print™ Tap the send button. Printing with Google Cloud Print™ Tap the Cloud Print button. The printing procedure varies depending on the application or the device you Set the printing options if you want. are using. You can see the application list that supports Google Cloud Print™ service.
Page 158: Special Features
3. Special Features This chapter explains special printing features. • Altitude adjustment • Changing the default print settings • Setting your machine as a default machine • Using advanced print features • Using Direct Printing Utility • Mac printing • Linux printing •...
Page 159: Altitude Adjustment
High 2 1,000 m (3,280 ft) High 1 Normal You can set the altitude value from Device Settings in Samsung Easy Printer Manager program. For Windows and Mac users, you set from Samsung Easy Printer Manager • > (Switch to advanced mode) > Device Settings, see "Device Settings"...
Page 160: Changing The Default Print Settings
Changing the default print settings Click the Windows Start menu. If you want to change the settings for each print job, change it in Printing For Windows 8, from the Charms, select Search > Settings. • Preferences. For Windows XP/Server 2003, select Printer and Faxes. •...
Page 161: Setting Your Machine As A Default Machine
Setting your machine as a default machine Click the Windows Start menu. For Windows 8, from the Charms, select Search > Settings. • For Windows XP/Server 2003, select Printer and Faxes. • For Windows Server 2008/Vista, select Control Panel > Hardware and Sound >...
Page 162: Using Advanced Print Features
- Install optional memory when an XPS job does not print because the printer is out of memory. - For models that provide XPS driver from the Samsung website, http:/ If you type in only the file name, the file is automatically saved in My /www.samsung.com >...
Page 163: Using Advanced Print Features
Using advanced print features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
Page 164 Using advanced print features Item Description Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets Poster Printing together to form one poster-size document. Select the Poster Overlap value. Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together.
Page 165 Using advanced print features Item Description • Double-sided Printing Print on both sides of a sheet of paper (duplex). Before printing, decide how you want your document oriented. • Double-sided Printing (Manual) • You can use this feature with Letter, Legal, A4, US Folio or Oficio sized paper •...
Page 166 Using advanced print features Item Description • Double-sided Printing Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. • Double-sided Printing (Manual) • Printer Default: If you select this option, this feature is determined by the settings you have selected on the control panel of the machine.
Page 167 Using advanced print features Item Description Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. Watermark a To change the print settings from your software application, access Printing Preferences.
Page 168 Using advanced print features Item Description This option is available only when you use the PCL/SPL printer driver (see "Software" on page 6). An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper.
Page 169 Using advanced print features Item Description Overlay a Click the Advanced tab. b Select the desired overlay from the Text drop-down list. (Using a page overlay) c If the overlay file you want does not appear in the Text drop-down list, select Edit... from the list and click Load. Select the overlay file you want to use.
Page 170 Using advanced print features Item Description • This feature is available only if you have installed the optional hard disk or set the Ram Disk. To set the Ram Disk, you must SyncThru™ Web Service> Settings > Machine Settings > Ram Disk.
Page 171: Using Direct Printing Utility
Select your machine from the Select Printer drop-down list and click Browse. To install this program: Download the software from the Samsung website then unpack and install it: Select the file you wish to print and click Open. (http://www.samsung.com > find your product > Support or Downloads).
Page 172: Using Direct Printing Utility
Using Direct Printing Utility Using the right-click menu Right-click on the PDF file to print and select Direct Printing. The Direct Printing Utility window appears with the PDF file is added. Select the machine to use. Customize the machine settings. Click Print.
Page 173: Mac Printing
Mac printing Changing printer settings Some features may not be available depending on models or options. It means that the features are not supported. You can use advanced printing features when using your machine. Open an application and select Print from the File menu. The machine name, which appears in the printer properties window, may differ depending on the Printing a document machine in use.
Page 174: Mac Printing
Mac printing Printing on both sides of the paper If you print more than 2 copies, the first copy and the second copy might print on the same sheet of paper. Avoid printing on both sides of paper when you are printing more than 1 copy. Some features may not be available depending on models or options.
Page 175: Linux Printing
Linux printing Some features may not be available depending on models or options. It Automatic/manual duplex printing may not be available depending on means that the features are not supported. models. You can alternatively use the lp or lpr printing system or other applications for odd-even printing.
Page 176: Linux Printing
Linux printing Configuring Printer Properties You can change the default printing options or connection type with Printing utility supplied by o/s. Launch Printing utility(Go to System > Administration > Printing menu or execute "system-config-printer" command in Terminal program). Select your printer and double-click it. Change default printing options or connection type.
Page 177: Unix Printing
Unix printing Press OK to start the print job. Some features may not be available depending on models or options. It means that the features are not supported (see "Features by models" on page 6). Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties.
Page 178: Unix Printing
Unix printing Printer-Specific Settings tab Automatic/manual duplex printing may not be available depending on models. You can alternatively use the lpr printing system or other Select various options in the JCL and General frames to customize various applications for odd-even printing. settings.
Page 179 This chapter introduces management tools provided to help you make full use of your machine. • Accessing management tools • Easy Capture Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Samsung Printer Experience...
Page 180: Accessing Management Tools
Accessing management tools Samsung provides a variety of management tools for Samsung printers. Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs. • For Windows 8, from Charms, select Search > Apps.
Page 181: Easy Capture Manager
Easy Capture Manager • Available for Windows OS users only. • This feature may not be available depending on model or optional goods. Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard. Now you can easily print your captured screen as captured or edited.
Page 182: Samsung Anyweb Print
This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).
Page 183: Easy Eco Driver
Easy Eco Driver • This feature may not be available depending on model or optional goods (see "Software" on page 6). • Available for Windows OS users only (see "Software" on page 6). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you simple editing such as removing images and texts, and more.
Page 184 Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. Type in the ID and Password then click Login. • SyncThru™...
Page 185: Using Syncthru™ Web Service
Usage Counters: Shows the usage count by print types: simplex and setting contact information for sending emails. You can also connect to duplex. Samsung website or download drivers by selecting the Link menu. Current Settings: Shows the machine’s and network’s information. •...
Page 186 Using SyncThru™ Web Service Setting the system administrator’s information This setting is necessary for using the e-mail notification option. Start a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. Your machine’s embedded website opens.
Page 187: Using Samsung Easy Printer Manager
Switching between the two interfaces is easy: just click a button. Understanding Samsung Easy Printer Manager To open the program: For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager. • For Windows 8, from Charms, select Search > Apps> Samsung Printers >...
Page 188: Using Samsung Easy Printer Manager
Using Samsung Easy Printer Manager Displays Quick links to machine specific functions. This Quick links Printer list The Printer List displays printers installed on your section also includes links to applications in the advanced computer and network printers added by network settings.
Page 189: Device Settings
Using Samsung Easy Printer Manager Advanced settings user interface overview The advanced user interface is intended to be used by the person responsible for managing the network and machines. Some menus may not appear in the display depending on options or models.
Page 190: Using Samsung Printer Status
Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • The Samsung Printer Status window and its contents shown in this user’s...
Page 191: Using Samsung Printer Status
Using Samsung Printer Status Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.
Page 192: Using Samsung Printer Experience
The screenshot may differ depending on the model you are using. Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.
Page 193: Using Samsung Printer Experience
Adding/Deleting Printers connected to the Internet to use this feature. If you do not have any printer added to the Samsung Printer Experience, or if This button opens the Troubleshooting Guide you want to add/delete a printer, follow the instructions below.
Page 194: Deleting A Printer
Deleting a printer Printing from Windows 8 From the Charms, select Settings. This section explains common printing tasks from the Start screen. Or, right-click the Samsung Printer Experience page and select Settings. Basic printing Select Remove Printer Select the printer you want to delete.
Page 195: Cancelling A Print Job
Using Samsung Printer Experience Click the Print button to start the print job. Cancelling a print job If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
Page 196 Using Samsung Printer Experience Basic tab Advanced tab Paper settings Basic This option allows you to set the basic paper handling specifications. This option allows you to choose the basic printing settings such as copies, orientation, and document type. Layout settings Eco settings This option allows you to set the various ways to layout your documents.
Page 197: Security Tab
Using Samsung Printer Experience Security tab Using the sharing feature Samsung Printer Experience allows you to print from other applications Some features may not be available depending on the model or options. If installed on the computer using the sharing feature.
Page 198 5. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Operating system problems...
Page 199: Paper Feeding Problems
Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...
Page 200: Power And Cable Connecting Problems
Power and cable connecting problems Click this link to open an animation about solving power problems. Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first and press the (Power) button on the control panel. or the connection cable between the •...
Page 201: Printing Problems
Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. print. The machine is not selected as the default Select your machine as your default machine in Windows. machine.
Page 202: Printing Problems
Printing problems Condition Possible cause Suggested solutions The machine does not The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. print. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error.
Page 203 The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and back on again. Changing the font setting. You can set the font from Device Settings in Samsung Easy If you are in a DOS environment, the font setting for your machine may be set incorrectly.
Page 204 Printing problems Condition Possible cause Suggested solutions Before printing, the Using damp paper can cause vapor during This is not a problem. Just keep printing. machine emits vapor near printing. the output tray. The machine does not Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences.
Page 205: Printing Quality Problems
Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested Solutions Light or faded print •...
Page 206: Printing Quality Problems
Printing quality problems Condition Suggested Solutions Dropouts If faded areas, generally rounded, occur randomly on the page: • A single sheet of paper may be defective. Try reprinting the job. A a B b C • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. A a B b C •...
Page 207 Printing quality problems Condition Suggested Solutions Black background If the amount of background shading becomes unacceptable: • Change to a lighter weight paper. • Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount of background shading.
Page 208 Printing quality problems Condition Suggested Solutions Background scatter Background scatter results from bits of toner randomly distributed on the printed page. • The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture.
Page 209 Printing quality problems Condition Suggested Solutions Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. • Ensure that the guides are not too tight or too loose against the paper stack. Curl or wave •...
Page 210 Printing quality problems Condition Suggested Solutions Back of printouts are dirty • Check for leaking toner. Clean the inside of the machine. Solid color or black pages • The toner cartridge may not be installed properly. Remove the cartridge and reinsert it. •...
Page 211 Printing quality problems Condition Suggested Solutions Character voids Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal.
Page 212 Printing quality problems Condition Suggested Solutions • An unknown image Your machine is probably being used at an altitude of 1,000 m (3,281 ft) or above. repetitively appears on a few The high altitude may affect the print quality, such as loose toner or light imaging. Change the altitude setting for your machine (See sheets "Altitude adjustment"...
Page 213: Operating System Problems
Samsung Printer Experience is Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it. not shown when you click more settings.
Page 214: Operating System Problems
Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.
Page 215 Operating system problems Common Linux problems Condition Suggested solutions When printing more than one The problem occurs on Ubuntu 12.04 due to the problem in standard CUPS filter 'pdftops'. Update 'cups-filters' package to version copy, the second copy does not 1.0.18 to fix the problem ('pdftops' is a part of 'cups-filters' package).
Page 216: Contact Samsung Worldwide
Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center Website the Samsung customer care center. BOSNIA 051 133 1999 www.samsung.com Country/Region Customer Care Center Website BOTSWANA 8007260000 www.samsung.com 0800 100 100 www.samsung.com/...
Page 217 CZECH 800-SAMSUNG (800-726786) www.samsung.com 0180 6 7267864* DENMARK 70 70 19 70 www.samsung.com [HHP] 0180 6 M SAMSUNG bzw. GERMANY 0180 6 67267864* (*0,20 €/Anruf 1-800-751-2676 www.samsung.com/ aus dem dt. Festnetz, aus dem latin (Spanish) DOMINICA Mobilfunk max. 0,60 €/Anruf) www.samsung.com/...
Page 218 Contact SAMSUNG worldwide Country/Region Customer Care Center Website Country/Region Customer Care Center Website JAPAN 1-800-299-0013 www.samsung.com/ 0120-327-527 www.samsung.com latin (Spanish) 800-22273 www.samsung.com/ GUATEMALA JORDAN www.samsung.com/ Levant (English) 065777444 latin_en (English) KAZAKHSTAN 8-10-800-500-55-500 (GSM:7799) www.samsung.com 800-27919267 www.samsung.com/ latin (Spanish) KENYA 0800 545 545 www.samsung.com...
Page 219 1-800-10-7267864 [PLDT] www.samsung.com/ph 0900-SAMSUNG (0900-7267864) www.samsung.com NETHERLANDS (€ 0,10/min) 1-800-8-7267864 [Globe landline PHILIPPINES and Mobile] NEW ZEALAND 0800 SAMSUNG (0800 726 786) www.samsung.com/nz 02-4222111 [Other landline] 00-1800-5077267 www.samsung.com/ 0 801-1SAMSUNG(172-678) * www.samsung.com/pl latin (Spanish) NICARAGUA lub +48 22 607-93-33 ** www.samsung.com/...
Page 220 (English) 0.08/min) SWITZERLAND www.samsung.com/ QATAR www.samsung.com/ ch_fr/ ae_ar (Arabic) 18252273 www.samsung.com/ SYRIA RWANDA 9999 www.samsung.com Levant (English) 08008 SAMSUNG (08008 726 www.samsung.com/ro TADJIKISTAN 8-10-800-500-55-500 www.samsung.com 7864) ROMANIA TAIWAN 0800-329-999 www.samsung.com/tw TOLL FREE No. TANZANIA 0685 88 99 00 www.samsung.com RUSSIA 800-00-0077 www.samsung.com...
Page 221 Contact SAMSUNG worldwide Country/Region Customer Care Center Website 0-800-502-000 www.samsung.com/ua (Ukrainian) UKRAINE www.samsung.com/ ua_ru (Russian) URUGUAY 000 405 437 33 www.samsung.com UZBEKISTAN 8-10-800-500-55-500 www.samsung.com VENEZUELA 0-800-100-5303 www.samsung.com/ve VIETNAM 1 800 588 889 www.samsung.com ZAMBIA 0211 350370 www.samsung.com Contact SAMSUNG worldwide...
Page 222: Access Point
Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
Page 223: Control Panel
Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.
Page 224: Duty Cycle
Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.
Page 225: Fuser Unit
Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.
Page 226: Ieee 1284
Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
Page 227 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.
Page 228: Mac Address
Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
Page 229 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.
Page 230: Printer Driver
Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.
Page 231: Toner Cartridge
Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
Page 232 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
Page 233 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
Page 234 Index loading paper in manual feeder/multi-purpose tray accessing favorites settings, for printing management tools features special media AirPrint print media feature local AnyWeb Print front view driver installation cleaning general icons inside glossary common Mac problems outside google cloud printing driver installation for network connected pickup roller cleaning a machine...
Page 235 Linux delete samsung printer experience print multiple pages on one sheet of paper Samsung Printer Status service contact numbers printing a document SetIP program placing a machine Windows...
Page 236 Windows storing common Windows problems tray driver installation for network connected adjusting the width and length system requirements...

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Samsung Xpress M262x Series User Manual

Basic

1 Introduction

2 Basic Setup

3 Maintenance

4 Troubleshooting

5 Appendix

Advanced

3. Special Features

4. Useful Management Tools

5. Troubleshooting

Quick Links

Chapters

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Summary of Contents for Samsung Xpress M262x Series

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Table of Contents