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Boca MV.34AI Installation Manual

V.34 on-line express series
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PRODUCT CODE:
MV.34AI
FDSP34AI

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Summary of Contents for Boca MV.34AI

  • Page 1 PRODUCT CODE: MV.34AI FDSP34AI...
  • Page 2 On-Line EXPRESS...

  • Page 3: How To Get Technical Assistance

    Before You Begin your Installation The product you have purchased is designed to be easily installed into most IBM PC or compatible systems. Many products have large, easy-to-read legends to allow for the easy configuring of the product. This installation manual contains detailed instructions.
  • Page 4 Product” and “Warranty” sections in this manual for instructions. Copyright ©1996. Boca Research, Inc. All rights reserved. No reproduction of this document in any form is allowed without permission in writing from the Boca Research, Inc. Boca Research, Inc. is not liable for any damage resulting from technical or editorial errors or omissions contained in this document.
  • Page 5 Boca BBS 407-241-1601 Technical Support Fax 407-997-2163 Automated Fax Retrieval System 407-995-9456 Standard Free Technical Support 407-241-8088 Priority Service 900-555-4900 ($2 per minute) On-Line Support! CompuServe: GO BOCA Internet: email: support@boca.org on the World Wide Web: http://www.boca.org...

  • Page 6: Table Of Contents

    Appendix D: AT Command Reference ....Basic AT Commands ............44 Extended AT Commands ..........48 S-Registers................55 Result Codes ............... 59 Appendix E: Popular Initialization Strings ..61 Appendix F: Servicing Your Boca Product ..63 Appendix G: Warranty Information ......65 On-Line EXPRESS...

  • Page 7: Section One: Installation

    Section One: Installation Congratulations on the purchase of your On-Line EXPRESS V.34 (MV.34AI or FDSP34AI) from Boca Research, Inc. Get started with the Installation Overview which starts on the next page. The balance of the manual contains a product overview, troubleshooting, technical specifications, and a comprehensive AT command reference.

  • Page 8: Installation Overview

    03F8-03FF=COM1 02F8-02FF=COM2 manufacturer list. 03E8-03EF=COM3 02E8-02EF=COM4 • Select the MV.34AI from the list (or FDSP34AI only if you have the speakerphone model) . DO NOT SELECT ‘NEXT’ YET • Then click Next, then select the COM • Change the jumpers on the modem port that was installed in Step 1.
  • Page 9 Installation Guide foldout as well COM1 as the software documentation. COM2 COM3 COM4 NOTE: MV.34AI shown in these • Make sure the jumpers are installation diagrams. If you set as recommended by have the FDSP34AI, see p. 10, EXPRESS Install.

  • Page 10: I/O Devices For The Fdsp34Ai

    Connecting Input/Output Devices to the FDSP34AI LINE PHONE Connect microphone to the MIC connector Stereo/Mono Audio cable LINE (NOT SUPPLIED) PHONE MONO: STEREO: goes to goes to line-in SPK jack connector on on modem a speaker FDSP34AI On-Line EXPRESS...

  • Page 11: Windows 3.X/Dos

    Step-by-Step Installation for Windows 3.x/DOS NOTE: You MUST install the driver diskette software BEFORE installing the modem. (MS-DOS 6.2 or higher required for DOS support). Installing the Driver 1. Remove or disable any existing modem in your computer. If you are removing a modem or changing jumpers on your computer’s motherboard, make sure power is off.
  • Page 12 modem. Select the type of installation you desire. If you select EXPRESS Install, you will be shown how to set the jumpers on the modem before placing it in your computer. When Install instructs you to set the jumpers, go to step 9. If you select CUSTOM install, continue with step 4.
  • Page 13 9. Remove the On-Line EXPRESS modem from its anti-static bag and examine the jumper block in the lower left-hand corner of the board (with the bracket on your right). Change the jumpers on the IRQ3 IRQ4 modem (if necessary) to match IRQ5 IRQ7 EXACTLY the settings assigned...
  • Page 14 12. Carefully insert the modem into the expansion slot you selected, applying pressure to the upper metal edge until it snaps into place. 13. Secure the modem into place by aligning its metal retaining bracket with the hole in the top edge of the system’s rear panel.

  • Page 15: Connecting The Phone Line

    Connecting the Phone Line 1. Plug either end of the supplied RJ-11 telephone cable into the LINE jack on the modem. The LINE jack is the topmost jack on the modem. 2. If a phone is plugged into a wall jack, unplug the phone cable.

  • Page 16: Changing Configuration

    Changing Configuration If you need to change configuration after installation, run the configuration utility as described below. There are separate versions of this utility for Windows 3.x and DOS. With either configuration utility you can change COM port and IRQ settings (if you change these, check the jumpers on the modem).

  • Page 17: Configuration Utility For Dos

    Configuration Utility for DOS Go to the directory where you installed the modem software, type OLESET and press ENTER. The following is displayed. Listed here are the menu options and a brief description of each. Allows you to change the COM port settings Com Port: (must match jumper settings on board).

  • Page 18: Configuration Utility For Windows 3.X

    Configuration Utility for Windows 3.x In the BocaModem Program Group, created during initial driver installation, click on the “On-Line Express Setup Utility”. The following is displayed: The options presented are the same as for the DOS version as explained on the previous page with the exception of “Automatic Settings”.

  • Page 19: Step-By-Step Installation For Windows 95

    Step-by-Step Installation for Windows 95 NOTE: You MUST install the driver diskette software BEFORE installing the modem. 1. Start Windows 95 and insert the driver and utilties diskette. Double click My Computer, Control Panel, Add New Hardware, then click Next. Then, click No when asked if you want Windows to search for your new hardware.
  • Page 20 3. Remove the On-Line EXPRESS modem from its anti-static bag and examine the jumper block in the lower left-hand corner of the board (with the bracket on your right). IRQ3 Change the jumpers on the modem IRQ4 IRQ5 (if necessary) to match EXACTLY IRQ7 COM1 the settings assigned by Windows...
  • Page 21 6. Carefully insert the modem into the expansion slot you selected, applying pressure to the upper metal edge until it snaps into place. 7. Secure the modem into place by aligning its metal retaining bracket with the hole in the top edge of the system’s rear panel.
  • Page 22 11. Select Boca Research from the manufacturer list, then select your modem from the models list. Boca Research 28.8Kbps MV.34AI or Boca Research 28.8Kbps FDSP34AI (speakerphone model) 12. Then click Next, then select the COM port that was installed in Step 1.
  • Page 23 To Change I/O and IRQ Settings (Windows 95): After completing all steps, shut down and restart Windows 95. In Control Panel, select System...Device Manager, then select Ports, then the COM port just installed. Then click Properties and select the Resources tab. Click either “Input/ Output Range”...
  • Page 24 Connecting the Phone Line 1. Turn off your computer. 2. Plug either end of the supplied RJ-11 telephone cable into the LINE jack on the modem. The LINE jack is the topmost jack on the modem. 3. If a phone is plugged into a wall jack, unplug the phone cable.

  • Page 25: Testing The Connection

    Testing the Connection 1. Check that you have made all connections and with your computer powered on, check for a dial tone on a phone set if one is connected. 2. If you do not have communications software already installed, you may install the software supplied with the On-Line EXPRESS.
  • Page 26 5. Type ATH followed by ENTER to put the modem “on- hook”. This confirms that the modem has been successfully installed into your computer. Your modem is now ready for use. Continue now with your communications software and documentation. If you are connecting other devices to your FDSP34AI, continue with the next page.

  • Page 27: I/O Devices For The Fdsp34Ai

    Connecting Devices to Microphone/Speaker Jacks (FDSP34AI only) 1. If you have an existing sound card, continue below, or skip to step 2. • Attach a microphone (not supplied) to the MIC jack on the modem (to record outgoing messages; in addition, the microphone serves as a transmitter for your speakerphone) on the modem.
  • Page 28 LINE Connect microphone PHONE (NOT SUPPLIED) to the MIC connector Stereo/Mono Audio cable (NOT SUPPLIED) MONO: STEREO: goes to goes to line-in SPK jack connector on a on modem speaker NOTE: For information on microphone and speaker requirements, see Appendix A. On-Line EXPRESS...

  • Page 29: Section Two: Product Overview

    V.34 protocol, as well as V.32bis which provides high-speed data transmission with V.42bis/MNP5 (data compression) and V.42/MNP2-4 (error control). In addition to fax and data functions of the MV.34AI, the FDSP34AI offers an all-in-one communications product that serves as an answering machine and voice mailbox. It also ®...

  • Page 30: Section Three: Troubleshooting

    Section Three: Troubleshooting This section lists common problems that may be encountered and their possible solutions. SYMPTOM POSSIBLE REMEDY • Verify that you have cables plugged in No dial tone. correctly as instructed in Section Two. • Connect a telephone set directly to the wall jack and check for a dial tone.
  • Page 31 SYMPTOM POSSIBLE REMEDY No response • Verify that the communication software when you type in is set to the same communications port AT commands where your modem was assigned. (contd) Check IRQ settings on the modem. • Try typing AT&F to reset the modem to its factory defaults.
  • Page 32 SYMPTOM POSSIBLE REMEDY The modem does • If you have an answering machine, it may not answer an be answering before the modem can. Turn incoming call the answering machine off, or, use the (contd) software to set auto-answer to respond in fewer rings than the answering machine.
  • Page 33 SYMPTOM POSSIBLE REMEDY You receive the • Check your SYSTEM.INI file and make message: sure that that the line “Cannot Open COMM.DRV=COMM.DRV is in the file. If Port” not, edit the statement and restart Windows. Troubleshooting...

  • Page 34: Appendix A: Optional Accessories

    Appendix A: Optional Accessories The V.34 On-Line Express (FDSP34AI) is equipped with microphone and speaker jacks for use with headset, speakers and microphone. The microphone can be used to record outbound messages. These messages can also be recorded with a telephone attached to the modem. However, a microphone is recommended for better quality recordings.

  • Page 35: Appendix B: Technical Specifications

    Appendix B: Technical Specifications Modem Data Rate: 28.8K, 14.4K, 12K, 9600, 7200, 4800, 2400, 1200, or 300bps. Fax Data Rate: 14.4K, 12K, 9600, 7200, 4800, 2400bps. Protocol Compatibility: • Data protocols: CCITT/ITU-TSS: V.34: 28800 AT&T: V.32terbo CCITT/ITU-TSS: V.32bis: 14400, 12000, 7200 CCITT/ITU-TSS: V.32: 9600, 4800 CCITT/ITU-TSS: V.22bis: 2400 CCITT/ITU-TSS: V.21: 300...
  • Page 36 Communication Settings The On-Line EXPRESS Modem can be configured as I/O port address COM1, COM2, COM3, or COM4 and IRQ 3, 4, 5, or 7. The default setting for the modem is I/O port address COM2, using IRQ3. NOTE: The modem cannot share the same interrupt or COM port with any other device.

  • Page 37: Fcc Statement

    Appendix C: Compliance Information FCC Statement: “This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received including interference that may cause undesired operation.
  • Page 38 of all RENs should be 5.0 or less. The FCC Registration number and Ringer Equivalence number are printed on the main chip in the center of the internal modem board, or on the underside of the external modem. Malfunction of the Equipment In the event that the MODEM should fail to operate properly, the customer shall disconnect the equipment from the telephone line to determine if it is the customer’s equipment which is not working properly, or if the problem is with the...
  • Page 39 Installation The MODEM is equipped with a USOC RJ-11 standard miniature modular jack and is designed to plug directly into a modular jack. DOC Compliance Statement (Canada) The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective operational and safety requirements.

  • Page 40: Appendix D: At Command Reference

    Appendix D: AT Command Reference Command/Protocol Overview In most cases, your communications software will set and control the operation of your modem. Following is a brief survey of the most commonly used Hayes-compatible AT commands for use with your modem. In addition, we’ve also provided information on extended AT command sets, S-Registers, and commands and registers for high-level protocols such as MNP, V.42/V.42bis, and V.32/V.32bis.
  • Page 41 Extended commands were developed to provide greater functionality and control over modem operations. Their format is the same as the basic command except that an additional parameter is required following the AT prefix and before the numerical parameter. This additional parameter comes in three different forms: the ampersand (&) character: extended AT command the backslash (\) character:...
  • Page 42 Data Communication Protocols This can be more than a little confusing. These protocols represent various domestic and international standards which enhance modem performance and reliability. The protocols are activated and controlled by a variety of extended AT commands and S-Registers. MNP stands for Microcom Networking Protocol and is a protocol developed by Microcom for full-duplex, error-free communications.
  • Page 43 V.21 The CCITT standard for 300bps communications. Domestic modems follow the Bell 103 standard, but V.21 can accept international calls at 300bps. V.22 The CCITT standard for 1200bps communications. The domestic equivalent is the Bell 212A standard. V.22bis The CCITT standard for 2400bps. V.23 CCITT for 1200bps with a 75bps back channel.

  • Page 44: Basic At Commands

    BASIC AT COMMANDS (default values are highlighted) Command Description Attention characters Answer command Re-Execute last command Line Modulation Options. Configures the modem to the to the desired communications standard setting at a particular speed. ATB0 Selects the V.22 protocol when the modem is at 1200 bps and V.21 when the modem is at 300 bps.
  • Page 45 Command Description ATEn Command Character Echo. Determines whether or not characters are echoed to your computer screen. ATE0 Disables echoing of the commands to the screen. ATE1 Enables echoing of the commands to the screen. (default) Switch Hook Control. Places the modem on- or off-hook. ATH0 Instructs modem to go on-hook.
  • Page 46 Command Description Select Negotiate Handshake. Controls automode enable/ disable. ATN0 Requires speed of the connection be that specified by the value of S37 and Bn and no fallback. ATN1 Starts handshake at the communication standard specified by S37 and Bn (default). Return to on line state mode.
  • Page 47 Command Description Select Extended Result Codes. Determines which result codes will be used to describe the type of connection that results from handshaking and negotiation. ATW0 CONNECT result code reports your modem’s speed. (default). ATW1 CONNECT result code reports your modem’s speed and enables the CARRIER, COMPRESSION, and PROTOCOL extended result code.

  • Page 48: Extended At Commands

    Extended AT Commands Command Description AT&B Autoretrain. Determines what action the modem takes when it receives a poor signal. AT&B1 Retrains on a poor received signal. Hangs up of the condition persists longer than the threshold set in S- Register 7. AT&C Data carrier detect (DCD) signal.
  • Page 49 Command Description AT&K Select flow control. Selects the flow control method used to prevent the modem’s buffer from overflowing with data. AT&K0 Disable flow control. AT&K3 Enable bidirectional hardware flow control RTS/CTS (default) AT&K4 Enable bidirectional XON/XOFF flow control. Note on Flow Control. XON/XOFF is a software-based flow control method, using standard ASCII control characters to pause or resume data transmission.
  • Page 50 Command Description AT&T Test and diagnostics AT&T0 Terminates any test in progress. AT&T1 Executes the local analog loopback test. AT&T3 Executes the local digital loopback test. AT&T4 Enables the modem to accept a request from a remote modem for a digital loopback test. (default) AT&T5 Instructs the modem to deny a request from a remote modem for a digital loopback test.
  • Page 51 Command Description AT&Y Select stored profile on Power-up. Selects which user profile will be recalled into the active profile at power-up. AT&Y0 Selects user profile 0. AT&Z Stored phone number. Used to store up to four telephone numbers. AT&Z0= Stores a 36 digit dial string. AT&Z1= Stores a 36 digit dial string.
  • Page 52 Command Description AT\ (back slash) Commands AT\B Transmit Break. Sends a break to the remote modem. It is equivalent to using the <BREAK> key on your computer. This command can be used if your keyboard does not have a <BREAK> key. AT\B0-9 BREAK length in 100 ms.
  • Page 53 Command Description Empty the data buffers and send break to the remote modem immediately. Send break to the remote modem immediately. Send break to the remote modem in sequence with data. (In on-line data mode with direct mode, then receive break at serial port).
  • Page 54 Command Description AT\Q DTE Flow Control Options. Selects the flow control method the modem provides to the DTE to prevent the modem’s buffer from overflowing with data. A data buffer holds the data until the modem is ready to transmit it. When the data buffer is full, flow control instructs the DTE to stop sending to the modem while the modem continues to send characters.

  • Page 55: S-Registers

    Command Description Miscellaneous Commands AT”H V.42bis Compression Control. Controls V.42bis data compression over an error correction link. AT”H0 Disables V.42bis. AT”H1 Enables V.42bis only when transmitting data. AT”H2 Returns ERROR. AT”H3 Enables V.42bis for both directions. (default) S-Registers This section defines the purpose of the modem registers, and sequentially lists the registers and describes their functions.
  • Page 56 Changing a Register Value To change a register value, use the Sn command (ATSn=v), where n is a register number and v is the new value you want to assign to the register. Type: AT S0=3 [ENTER] to have the modem automatically answer on the third ring. The following table lists the modem’s registers and their functions.
  • Page 57 Reg. Range Units Default Definition 0-90 minutes 0 Inactivity Timer Value. ASCII Line Connection speed Attempt to connect at the last AT speed (default) Attempt to connect at 300bps Attempt to connect at V.22 1200bps Attempt to connect at V.22bis 2400bps Attempt to connect at V.23 4800bps Attempt to connect at V.32/V.32bis 4800bps Attempt to connect at V.32/V.32bis 9600bps...
  • Page 58 Reg. Range Units Default Definition ASCII Set Maximum Block Size 63=64bytes (\A0) 127=128bytes (\A1) 191=192bytes (\A2) 255=256bytes (\A3) ASCII FAX/Data Mode Selection 0=Data mode 1=Fax mode Bit Mapped Bit Mapped Registers ASCII Break Control Option (reflects the &Kn value). ASCII Operating Mode (\Nn) 0=\N0 is selected 1=\N1 is selected...

  • Page 59: Result Codes

    Result Codes Result Numeric Code Value Description Modem successfully executed a command line. CONNECT Connection made at 300 bps. RING Modem detected an incoming call. NO CARRIER Modem lost or could not detect a remote carrier signal within the Register S7 time. ERROR Modem found an error in the command line.
  • Page 60 Result Numeric Code Value Description CONNECT Connection made at 19200 bps. 19200 CONNECT Connection made at 7200 bps. 7200 CONNECT Connection made at 12000 bps. 12000 CONNECT Connection made at 21600 bps. 21600 CONNECT Connection made at 24000 bps. 24000 CONNECT Connection made at 26400 bps.

  • Page 61: Appendix E: Popular Initialization Strings

    V.34 Fax/Data AT&F&C1&D2 DATA Setting Initialization String WINDOWS 3.1 Procom Plus Boca Modem V.34 Fax/Data AT&F&C1&D2 Qmodem Pro Boca V.32bis 14.4 Fax AT&F&C1&D2&K3&Q9W2 Pc Anywhere Comm. Port AT&F&C1&D2 DATA Setting Initialization String WINDOWS 95 Hyperterminal Automatic settings No string needed...
  • Page 62 On-Line Setting Initialization String Services America On-Line MV.34KI(2.5) AT&F&C1&D2\N3S95=1^M Compuserve Hayes ATS0=0Q0V1&C1&D2^M Prodigy Auto detect No string to change Dial-Up Setting Initialization String Internet Hayes Comp. Error correcting AT&F&C1&D2&K3&Q5E1V1Q0X4^M NetCruiser Boca 14.4 Speed 28,800 AT&F&C1&D2&K3%C1E1\N3S95=47^M On-Line EXPRESS...

  • Page 63: Appendix F: Servicing Your Boca Product

    If your modem requires service, first contact the authorized dealer from whom you purchased the modem. If the dealer is unable to assist you, and you must contact Boca Research, Inc., please follow the instructions below. Our electronic BBS is available 24 hours a day at (407) 241-1601 and will support data transmission speeds up to 28.8Kbps with settings of N, 8, 1.
  • Page 64 3. Refer to the Warranty Statement if the product is covered under the five-year Boca Research, Inc. Limited Warranty. 4. Certain parts will not be covered under the Boca Research, Inc. Limited Warranty. Dealer installed parts are warranted by the dealer. Parts which you have installed yourself are covered only by the supplier’s...

  • Page 65: Limited Warranty

    Appendix G: Warranty Information Limited Warranty Boca Research, Inc. (BRI) warrants to the original buyer of this BRI product that the hardware is free of defects in materials and workmanship for a period of five (5) years from the date of purchase from BRI or its authorized dealer. Should the product fail to be in good working order at any time during the five-year period, BRI, will at its option, repair or replace this product as described below.
  • Page 66 WARNING/ATTENTION #1“CAUTION: THIS MODEM CARD IS INTENDED TO BE INSTALLED IN CSA CERTIFIED EQUIPMENT IN THE FIELD BY THE USER IN THE MANUFACTURER’S DEFINED OPERATOR ACCESS AREA. CHECK THE EQUIPMENT OPERATING/ INSTALLATION INSTRUCTIONS AND/OR EQUIPMENT MANUFACTURER TO VERIFY/CONFIRM IF YOUR EQUIPMENT IS SUITABLE FOR USER-INSTALLED APPLICATION CARDS.”...
  • Page 68 Manual Part No. 9484 Rev. 2.0 On-Line EXPRESS...

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