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Boca EXPRESS 14.4 User Manual

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Summary of Contents for Boca EXPRESS 14.4

  • Page 2 On-Line EXPRESS...

  • Page 3: How To Get Technical Assistance

    Before You Begin your Installation The product you have purchased is designed to be easily installed into most IBM PC or compatible systems. Many products have large, easy-to-read legends to allow for the easy configuring of the product. This installation manual contains detailed instructions.
  • Page 4 ($2 per minute) Automated Fax Retrieval System 407-995-9456 The Standard Free Technical On-Line Support! Support number is for quick CompuServe: GO BOCA answers to specific inquiries on Internet: product features and technical email: support@boca.org questions (call 407-241-8088; M- on the World-wide WEB: F, 8 am to 6:30 pm EST).

  • Page 5: Table Of Contents

    Revisions to the product(s) in this manual may occur at any time without notice. Trademarks All Boca Research products are trademarks of Boca Research, Inc. All other references to computer systems, software, and peripherals use trademarks owned by their respective manufacturers.

  • Page 6: Section One: Express Install

    EXPRESS Install Congratulations on the purchase of your On-Line EXPRESS 14.4 (M144AI) from Boca Research, Inc., a leader in high-tech computer enhancement products. Get started with the streamlined EXPRESS Install provided here. The balance of the manual contains a product overview, troubleshooting, technical specifications, and a comprehensive AT command reference.

  • Page 7: Installation Overview

    Installation Overview MODEM AC ADAPTER PHONE (OPTIONAL) REAR OF SYSTEM RS-232 ADAPTER CABLE TO SERIAL PORT (9- or 25- pin connector) PHONE JACK For details on the procedure outlined above, continue with the EXPRESS Install on pages 8-12. EXPRESS Install...
  • Page 8 Installing the On-Line EXPRESS Modem 1. Turn off your computer and all peripheral devices. 2. Examine the back of the modem and review the interfaces as shown below. 3. Check to make sure that the power switch is OFF (RIGHT). Then plug the small end of the power adapter into the power jack on the back of the modem and plug the power adapter into a standard 120V AC wall socket.
  • Page 9 Wall phone jack RJ-11 cable Line jack If you want to keep your telephone connected for conventional calls, plug its cord into the other jack at the rear of the modem labeled PHONE. Phone jack EXPRESS Install...
  • Page 10 5. Lastly, connect the modem to the computer ’s serial port with the serial cable. The modem is now ready to be tested and operated. Turn your computer on now, then switch ON the modem (switch in the LEFT position). Serial cable RS-232 connector 6.
  • Page 11 Indicator Definition Status Test Mode FLASHES when modem is in test mode and if any errors are detected. Auto Answer ON when in Auto Answer mode and when online with the host modem. High speed ON when the modem is powered on or communicating with another modem at 4800bps or faster.
  • Page 12 2. If you are using a telephone, check for a dial tone using the telephone handset. If a dial tone is heard, continue with the next step. If you do not hear a dial tone, check the connections you made on pages 8-10, or refer to Troubleshooting (Section Three).

  • Page 13: Section Two: Product Overview

    Section Two: Product Overview The On-Line EXPRESS modem by Boca Research, Inc. combines high- speed data, modem, and fax capability on a single device. It also features V.32bis, which provides high-speed data transmission. Features • Data transmission rates of 14.4K, 12K, 9600, 7200, 4800, 2400, 1200, or 300bps.
  • Page 14 The Appendix features a discussion of standard and extended ‘AT’ commands and S-Registers as well as high-level protocols. Installation Hints Your modem has been pre-set at the factory for optimum performance. All defaults are set to allow the modem to negotiate the best possible connection. Because of these factory defaults, the suggested initialization (INIT) string is: ATZ.
  • Page 15 Operational Requirements The modem has few requirements and is easy to use. Be sure to read the information in the Appendix about connecting to the phone company. In addition, note the following: • The communication settings are controlled by the software that manipulates the serial interface present in your system.

  • Page 16: Section Three: Troubleshooting

    Section Three: Troubleshooting This section lists common problems that may be encountered and their possible solutions. SYMPTOM POSSIBLE REMEDY • Verify that you have cables plugged in No dial tone. correctly as instructed in Section Two. • Connect a telephone set directly to the wall jack and check for a dial tone.
  • Page 17 SYMPTOM POSSIBLE REMEDY No response when • Verify that the communication you type in AT software is set to the same commands (contd) communications port where your modem is attached (e.g., COM1, COM2). Check IRQ settings in your software. • Try typing AT&F to reset the modem to its factory defaults.
  • Page 18 SYMPTOM POSSIBLE REMEDY • Power down your system and re-run your After data communications software. Check software connection is settings. established, data is displayed as • Exit the communications program and garbled restart it. characters. (contd) • You may not have enabled auto-answer. The modem Use your software to enable this function.
  • Page 19 SYMPTOM POSSIBLE REMEDY I am having • Init strings are primarily personal trouble getting preferences. Use the most basic one that my init string to can get the job done. See Installation work. Hints, page 8. My 2400bps (or • Review earlier suggestions. other modem) worked with my •...
  • Page 20 SYMPTOM POSSIBLE REMEDY Problem • Some on-line services require that your Connecting to modem be configured to run with error On-line correction and data compression turned subscription OFF. The easiest way to accomplish this services. is by using the command AT&Q6 and setting the communication software to the correct baud rate for the service you are calling (e.g., 2400, 9600bps).

  • Page 21: Appendix A: Command And Protocol Reference

    Appendix A: Command/Protocol Overview In most cases, your communications software will set and control the operation of your modem. Following is a brief survey of the most commonly used Hayes- compatible AT commands for use with your modem. In addition, we’ve also provided information on extended AT command sets, S-Registers, and commands and registers for high-level protocols such as V.32/V.32bis.
  • Page 22 Every AT command includes an “AT” prefix, followed immediately by the command and, in many cases, additional parameters. Multiple commands can be entered at the same time from the DOS prompt. AT Command[parameter]AT Command[parameter] ... PRESS ENTER Example: ATH or ATH0 tells the modem to disconnect Extended commands were developed to provide greater functionality and control over modem...
  • Page 23 S-Registers Modem command “language” also employs a set of indicators or registers, which are various numerical values all with a standard “S” prefix, hence S- Registers. To a large extent, the values defined in the S-Registers regulate the operation of the modem and the function of some commands in the AT command set.
  • Page 24 V.21 and V.22 have “domestic” equivalents as developed by the former Bell System, also referred to as Bell standards. The “V.Dot” standards may be summarized as shown below: V.21 The CCITT standard for 300bps communications. Domestic modems follow the Bell 103 standard, but V.21 can accept international calls at 300bps.

  • Page 25: Appendix B: Technical Specifications

    Appendix B: Technical Specifications Modem Data Rate: 14.4K, 12K, 9600, 7200, 4800, 2400, 1200, or 300bps Fax Data Rate: 14.4K, 12K, 9600, 7200, 4800, 2400bps. Compatibility: Modem Modulation Protocols ITU-T: V.32bis, V.32, V.22 (2400bps), V.21 (1200bps) Bell: Bell 212A (1200bps), Bell 103 (300bps) Fax Modulation Protocols V.17 (14,400/12,000bps transmit and receive V.29 (9600/7200bps) transmit and receive...

  • Page 26: Appendix C: Compliance Information

    Appendix C: Compliance Information FCC Statement: “This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received including interference that may cause undesired operation.
  • Page 27 Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.” Notification to the Telephone Company Notification to the telephone company is no longer required prior to connecting the registered equipment but upon request from the telephone company the user shall tell the telephone company which line the equipment is connected to as well as the registration number...
  • Page 28 required; however, where prior notices are not practical, the telephone company may temporarily discontinue service if such action is deemed reasonable in the circumstances. In the case of such temporary discontinuance, the telephone company shall promptly notify customers and will be given the right to bring a complaint to the FCC if they feel the disconnection is not warranted.
  • Page 29 DOC Compliance Statement (Canada) The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 30: Appendix D: Rpi Software Developers

    Appendix D: RPI Application Software Developers The following lists software vendors who support RPI (Rockwell Protocol Interface). This standard allows the communication software to engage V.42, V.42bis, and MNP5 protocols and data compression. Software Developer: Smith-Micro 51 Columbia Aliso Viejo, California 92656 Tradewind 1301 E.

  • Page 31: Command Quick Reference

    Command Reference BASIC AT COMMANDS (default values are highlighted) Command Description Attention characters Answer command Re-Execute last command Transmit Carrier Signal ATC0 Transmit carrier signal off. (default) ATC1 Transmit carrier signal on. Dial Modifiers Dial Options Description none Dial. (ATD followed by phone number) ATDL none Re-dial.
  • Page 32 Command Description Comand character echo ATE0 Disables echoing of the commands to the screen. ATE1 Enables echoing of the commands to the screen. (default) Select Line Modulation Speed ATF0 Select auto-detect mode (connect as fast as possible) (default) ATF1 Connect at 1200bps (V.21 or Bell 103) ATF2 Reserved ATF3...
  • Page 33 Command Description Speaker volume ATL0 Off or low volume. ATL1 Low volume. (default) ATL2 Medium volume. ATL3 High volume. Speaker control ATM0 Disables the modem speaker. ATM1 Turns speaker on until carrier has been detected. (default) ATM2 Instructs the modem speaker to stay on all of the time.
  • Page 34 Command Description Result code format ATV0 Numeric format. ATV1 Verbal format. (default) Error correction message control ATW0 Error correction call progress not reported. (default) ATW1 Call progress reported. ATW2 Call progress not reported. Connect xxxx message reports DCE speed. Extended result codes ATX0 Disables monitoring of busy tones unless forced otherwise by country requirements;...
  • Page 35 Command Description ATX3 Enables monitoring of busy tones; sends only OK, CONNECT, RING, NO CARRIER, ERROR, NO DIALTONE, NO ANSWER and CONNECT XXXX. ATX4 Enables monitoring of busy tones and sends all messages. (default) Control long space disconnect ATY0 Disables long space disconnect. (default) ATY1 Enables long space connect.

  • Page 36: Extended At Commands

    Extended AT Commands Command Description Data carrier detect (DCD) signal AT&C0 Forces DCD signal to be on at all times. (default) AT&C1 DCD on indicates presence of data carrier. Data terminal ready (DTR) signal. Interprets the ON to OFF transition of the DTR signal from the DTE according to the &Q settings.
  • Page 37 Command Description DTE/Modem flow control AT&K0 Disable flow control. AT&K3 Enable RTS/CTS (default for data modem) AT&K4 Enable XON/XOFF. AT&K5 Enable transport XON/XOFF. AT&K6 Enable both RTS/CTS and XON/XOFF (default for FAX modem) Note on Flow Control. XON/XOFF is a software-based flow control method, using standard ASCII control characters to pause or resume data transmission.RTS/CTS pacing, a hardware-based method, uses an electrical signal.
  • Page 38 Command Description Data Set Ready (DSR) signal AT&S0 Causes DSR signal to be active at all times. (default) AT&S1 Causes DSR signal to be active according to the CCITT specification. Test and diagnostics AT&T0 Terminates any test in progress. AT&T1 Executes the local analog loopback test.
  • Page 39 Store user profile Stored phone number AT&Z=0 Stores a 36 digit dial string. AT&Z=1 Stores a 36 digit dial string. AT&Z=2 Stores a 36 digit dial string. AT&Z=3 Stores a 36 digit dial string. Auto-retrain. Determines whether or not the modem automatically monitors the line quality and requests a retrain when necessary.
  • Page 40 S-Registers This section defines the purpose of the modem registers, and sequentially lists the registers and describes their functions. These registers affect various operating characteristics and allow you to obtain information about the modem, as well as test the modem. Each register has a factory-set value, which you can read or change to fit your needs.
  • Page 41 Register Range Units Default Definition 0-255 rings Auto-answer 0-255 rings Count incoming rings 0-255 rings Escape character value. 0-127 ASCII Carriage return character. 0-127 ASCII Line feed character. 0-32 ASCII Backspace character. 2-255 seconds Wait time for Blind Dialing. 1-255 seconds Wait for carrier after dial.
  • Page 42 Register Range Units Default Definition Bit Mapped 00,hex Bit mapped registers. Bit Mapped 75,hex Bit mapped registers. Bit Mapped 07,hex Bit mapped registers. 0-255 seconds Sleep Inactivity Timer. 0-255 seconds Asynchronous DTR Delay. 0-255 seconds Delay Interval. 9,hex Bit mapped registers.
  • Page 43 Register Range Units Default Definition Bits 0-4: Attempt auto mode connection (ATF0)(DEFAULT) 1-3 = Attempt to connect at 300bps Reserved Attempt to connect at 1200bps (ATF1) Attempt to connect at 2400bps (ATF4) Attempt to connect at V.23 (ATF3) Attempt to connect at 4800bps (ATF6) Attempt to connect at 9600bps (ATF8) 10 = Attempt to connect at 12Kbps (ATF9)

  • Page 44: Result Codes

    Result Codes Result Numeric Code Value Description Modem successfully executed a command line. CONNECT 300 Connection made at 300 bps. RING Modem detected an incoming call. NO CARRIER Modem lost or could not detect a remote carrier signal within the Register S7 time.
  • Page 45 Result Numeric Code Value Description CONNECT 57600 Connection made at 57600 bps. CONNECT 115200 Connection made at 115,200 bps. CONNECT Modem returns this result code when 75TX/1200RX upon establishing a V.23 originate connection when the modem has been instructed to report the DTE speed to the DTE upon connecting.

  • Page 46: Servicing Your Boca Product

    If your modem requires service, first contact the authorized dealer from whom you purchased the modem. If the dealer is unable to assist you, and you must contact Boca Research, Inc., please follow the instructions below. Our electronic BBS is available 24 hours a day at (407) 241-1601 and will support data transmission speeds up to 28.8Kbps with...
  • Page 47 3. Refer to the Warranty Statement if the product is covered under the five-year Boca Research, Inc. Limited Warranty. 4. Certain parts will not be covered under the Boca Research, Inc. Limited Warranty. Dealer installed parts are warranted by the dealer. Parts which you have installed yourself are covered only by the supplier’s warranties.
  • Page 48 Boca Research, Inc. RMA Department - RMA # _____________ 1601 Clint Moore Road Boca Raton, FL 33487-2841 6. If the repairs performed on your modem were covered by the warranty, Boca Research, Inc. will return it prepaid via UPS. On-Line EXPRESS...

  • Page 49: Warranty Information

    A copy of the sales slip must be included with the returned merchandise. Products which require Limited Warranty service during the warranty period should be delivered to BRI at the address in the Appendix (Servicing Your Boca Product) with proof of purchase and the Return Merchandise Authorization (RMA) number provided by BRI Technical Support.
  • Page 50 On-Line EXPRESS...
  • Page 52 Manual Part No. 9435 Rev. 2.0 On-Line EXPRESS...

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