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Boca HOME OFFICE User Manual

Internal/external fax modem
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FFICE
ODEM
33.6
Internal/External Fax Modem
Advanced User's Guide

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Summary of Contents for Boca HOME OFFICE

  • Page 1 FFICE ODEM 33.6 Internal/External Fax Modem Advanced User’s Guide...
  • Page 2 FFICE ODEM...

  • Page 3: How To Get Technical Assistance

    Please contact the dealer first whenever a problem occurs. International customers will find that contacting the place of purchase for assistance will be much more efficient than contacting Boca Reserach directly. If your Dealer Can’t Assist you If you can’t get assistance from your dealer, the manufacturer...
  • Page 4 System ($2 per minute) 561-995-9456 The Standard Free Technical Support number is for On-Line Support! quick answers to specific CompuServe: GO BOCA inquiries on product Internet: features and technical email: support@bocaresearch.com questions (call 561-241-8088; on the World-wide WEB: M-F, 8 am to 6:30 pm EST).

  • Page 5: Important Notice

    Copyright ©1996 Boca Research, Inc. All rights reserved. No reproduction of this document in any form is allowed without permission in writing from Boca Research, Inc. Boca Research is not liable for any damage resulting from technical or editorial errors or omissions contained in this document. The information in this manual is subject to change without notice.

  • Page 6: Table Of Contents

    Contents Section One: Introduction ..........7 Section Two: Package Contents ........9 Section Three: External Modem Requirements and Status Indicators ............. 11 Section Four: Internal Modem: Advanced Configuration for Windows 95 ......13 Section Five: Troubleshooting ........14 Appendix A: Technical Specifications ....19 Appendix B: Compliance Information ....

  • Page 7: Section One: Introduction

    Section One: Introduction The V.34 protocol offers the newest technology allowing faster and more reliable connections between modems. The Boca H is based on the Rockwell FFICE ODEM chip set. This modem supports the highest possible speeds today. Features Highest supported data transmission rates by the V.34 (33.6Kbps) standard;...
  • Page 8 Installation Hints Your H has been pre-set at the factory FFICE ODEM for optimum performance. All defaults are set to allow the modem to negotiate the best possible connection with highest quality, data compression, and error correction. Because of these factory defaults, the suggested initialization (INIT) string is: ATZ.

  • Page 9: Section Two: Package Contents

    Section Two: Package Contents This section explains how to connect the Boca Research to your computer. FFICE ODEM External Modem Verify that your external modem package contains the following items: AC POWER EXTERNAL ADAPTER MODEM RJ-11 CABLE 1 2 1 2...

  • Page 10: Internal Modem

    Internal Modem Verify that your internal modem package contains the following items: COMMUNICATIONS ADVANCED INTERNAL SOFTWARE & MANUAL USERS GUIDE FFICE ODEM 1 2 1 2 RJ-11 CABLE (Phone cable configuration will vary for international settings.) If any items are missing or damaged, contact the vendor from whom you purchased the modem for assistance FFICE ODEM...

  • Page 11: Section Three: External Modem Requirements And Status Indicators

    Section Three: External Modem Requirements and Status Indicators The external version of the H has few FFICE ODEM requirements and is easy to use. Be sure to read the information in the Appendix about connecting to the phone company. In addition, note the following: The communication settings are controlled by the software that manipulates the serial interface present in your system.
  • Page 12 Status Indicators Indicator Definition Status Test Mode FLASHES when modem is in test mode and if any errors are detected. Auto Answer ON when in Auto Answer mode and when online with the host modem. High speed ON when the modem is powered on or communicating with another modem at 4800bps or faster.

  • Page 13: Section Four: Internal Modem: Advanced Configuration For Windows 95

    Section Four: Internal Modem: Advanced Configuration for Windows 95 The Internal Boca Modem you have just purchased is an 8- bit modem that can use IRQs 3, 4, 5, or 7. If you are reading this section, it is probably because Windows 95 has already assigned all of the above-mentioned IRQs to other devices in your system.

  • Page 14: Section Five: Troubleshooting

    Section Five: Troubleshooting This section lists common problems that may be encountered and their possible solutions. SYMPTOM POSSIBLE REMEDY No dial tone. Verify that you have cables plugged in correctly. Connect a telephone set directly to the wall jack and check for a dial tone.
  • Page 15 SYMPTOM POSSIBLE REMEDY Verify that the communication software No response is set to the same communications port when you type where your modem is attached (e.g., in AT COM1, COM2). Check IRQ settings in commands your software and on the modem. (contd) Check your serial cable connection (EXTERNAL MODEL ONLY).
  • Page 16 SYMPTOM POSSIBLE REMEDY Power down your system Garbled characters (INTERNAL) and re-run your (contd) communications software. Check software settings. Exit the communications program and restart it. You may not have enabled auto- The modem does answer. Use your software to not answer an enable this function.
  • Page 17 SYMPTOM POSSIBLE REMEDY Init strings are primarily I am having trouble personal preferences. Use the getting my init most basic one that can get the string to work. job done. See Installation Hints on page 8. An &Q6 (which disables error control) is optional. Try connecting at a lower speed Connection Errors (e.g., 9600 or 2400bps).
  • Page 18 SYMPTOM POSSIBLE REMEDY Some on-line services require that Problem your modem be configured to run Connecting to On- with error correction and data line subscription compression turned OFF. The services. easiest way to accomplish this is by using the command AT&Q6 and setting the communication software to the correct baud rate for the service you are calling (e.g., 2400,...

  • Page 19: Appendix A: Technical Specifications

    Appendix A: Technical Specifications Modem Data Rate: 33.6K, 28.8K, 26.4K, 24K 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9600, 7200, 4800, 2400, 1200, or 300bps Fax Data Rate: 14.4K, 12K, 9600, 7200, 4800, 2400bps Protocol Compatibility: CCITT: CCITT: V.34 (33.6Kbps), (ITU-TSS) V.32bis (14.4Kbps), V.32 (9600bps), V.42, V.22 (2400bps), V.21 (1200bps) Bell:...

  • Page 20: Appendix B: Compliance Information

    Appendix B: Compliance Information FCC Statement: “This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received including interference that may cause undesired operation.
  • Page 21 Notification to the Telephone Company Notification to the telephone company is no longer required prior to connecting the registered equipment but upon request from the telephone company the user shall tell the telephone company which line the equipment is connected to as well as the registration number and the ringer equivalence of the registered protective circuitry.
  • Page 22 Changes in Telephone Company Equipment or Facilities The telephone company may make changes in its communications facilities, equipment, operations, or procedures, where such action is reasonably required and proper in its business. Should any such changes render the customer ’s terminal equipment incompatible with the telephone company facilities, the customer shall be given adequate notice to make modifications to maintain uninterrupted service.
  • Page 23 malfunction, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

  • Page 24: Declaration Of Conformity

    DECLARATION OF CONFORMITY (In accordance with EN 45014) Boca Research, Inc. 1377 Clint Moore Road Boca Raton, FL 33487 declare under our sole responsibility that the product, Type of Equipment: Optical Modems Model Numbers: ‘MV.34XXI, MV.34XXE’, ‘MV.34CXXE’ to which this declaration relates is in conformity with the following...

  • Page 25: Compliance Information

    WARNING/ATTENTION #1“CAUTION: THIS MODEM CARD IS INTENDED TO BE INSTALLED IN CSA CERTIFIED EQUIPMENT IN THE FIELD BY THE USER IN THE MANUFACTURER’S DEFINED OPERATOR ACCESS AREA. CHECK THE EQUIPMENT OPERATING/ INSTALLATION INSTRUCTIONS AND/OR EQUIPMENT MANUFACTURER TO VERIFY/CONFIRM IF YOUR EQUIPMENT IS SUITABLE FOR USER-INSTALLED APPLICATION CARDS.”...
  • Page 26 NOTES FOR USE OF THIS DEVICE IN NEW ZEALAND • The grant of a Telepermit for a device in no way indicates Telecom acceptance of responsibility for the correct operation of that device under all operating conditions. • This equipment shall not be used in any manner which could constitute a nuisance to other Telecom customers.

  • Page 27: Appendix C: Modem Command Reference

    Appendix C: Modem Command Reference In most cases, your communications software will set and control the operation of your modem. Following is a brief survey of the most commonly used Hayes-compatible AT commands for use with your modem. In addition, we’ve also provided information on extended AT command sets, S- Registers, and commands and registers for high-level protocols such as MNP, V.42/V.42bis, and V.32/V.32bis.
  • Page 28 Example: ATH or ATH0 tells the modem to disconnect Extended commands were developed to provide greater functionality and control over modem operations. Their format is the same as the basic command except that an additional parameter is required following the AT prefix and before the numerical parameter.
  • Page 29 Example: S-Register 6, or S6=n, defines the length of time the modem will wait for a dial tone. In this case the acceptable range is 3-6 (in seconds) with a default value of 5. With S6=3, the modem will wait three seconds for a dial tone when going off-hook before dialing the first digit of its telephone number.
  • Page 30 The CCITT standard for 300bps communications. Domestic V.21 modems follow the Bell 103 standard, but V.21 can accept international calls at 300bps. V.22 The CCITT standard for 1200bps communications. The domestic equivalent is the Bell 212A standard. V.22bis The CCITT standard for 2400bps. V.23 CCITT for 1200bps with a 75bps back channel.

  • Page 31: Basic At Commands

    BASIC AT COMMANDS (default values are highlighted) NOTE: AT command functionality may vary in international settings. Command definitions listed in subsequent pages reflect domestic (U.S.) functionality. Command Description Attention characters Answer command Re-Execute last command Dial Modifiers Dial Options Description DTMF digits Re-dial last number.
  • Page 32 Command Description Command Character Echo ATE0 Disables echoing of the commands to the screen. ATE1 Enables echoing of the commands to the screen. (default) Switch Hook Control ATH0 Instructs modem to go on-hook. ATH1 Instructs modem to go off-hook. Identification ATI0 Displays the product identification code.
  • Page 33 Command Description Automode enable ATN0 Requires speed of the connection be that specified by the value of S37. ATN1 Permits handshaking at any speed supported by both modems. (default) Return to on line state mode ATO0 Switches the modem from command mode to on- line mode without dialing.
  • Page 34 Command Description Extended result codes ATX0 Disables monitoring of busy tones unless forced otherwise by country requirements; sends only OK, CONNECT, RING, NO CARRIER, ERROR and NO ANSWER result codes. ATX1 Disables monitoring of busy tones unless forced otherwise by country requirements; sends only OK, CONNECT, RING, NO CARRIER, ERROR, NO ANSWER and CONNECT XXXX result codes.

  • Page 35: Extended At Commands

    Extended AT Commands Command Description Data carrier detect (DCD) signal AT&C0 Forces DCD signal to be on at all times. (default) AT&C1 DCD on indicates presence of data carrier. Data terminal ready (DTR) signal. Interprets the ON to OFF transition of the DTR signal from the DTE according to the &Q settings.
  • Page 36 Note on Flow Control. XON/XOFF is a software-based flow control method, using standard ASCII control characters to pause or resume data transmission. RTS/CTS pacing, a hardware-based method, uses an electrical signal. Signals are exchanged as follows: RECEIVER TRANSMITTER CTS ON START SENDING CTS ON RTS ON (ready to send)
  • Page 37 Command Description Test and diagnostics AT&T0 Terminates any test in progress. AT&T1 Executes the local analog loopback test. AT&T3 Executes the local digital loopback test. AT&T4 Enables the modem to accept a request from a remote modem for a digital loopback test. (default) AT&T5 Instructs the modem to deny a request from a...

  • Page 38: Mnp Operation

    MNP Operation The H supports all of the preceding classes. FFICE ODEM The following AT Commands apply to the MNP protocol. Default values are highlighted. Maximum MNP Block Size. Use this command to transmit smaller blocks of data in a reliable data link connection. AT\A0 set maximum block size to 64 characters.
  • Page 39 Break Control. Determines the modem response when a BREAK is received from the DTE or the remote modem. The values of the parameters vary based on the three following conditions: (1) When a break is received from the DTE during NORMAL or MNP mode: AT\K0, 2, 4 modem enters command mode without sending a break to the remote modem.
  • Page 40 Error Correction Operating Mode. Selects the operating mode the modem uses while connected. AT\N0 NORMAL (speed buffering) mode. AT\N1 DIRECT (pass-through) mode. AT\N2 RELIABLE LINK mode. Specifies error correction for the modem-to-modem connection AT\N3 AUTO-RELIABLE LINK mode. Attempts error- correction connection but will fall back to normal mode if unable to establish an MNP link.

  • Page 41: At Commands For V.42/V.42Bis

    AT Commands for V.42/V.42bis The following AT commands apply to the V.42/V.42bis protocol: Compression Control. Determines whether or not modem will use data compression. AT%C0 disables data compression AT%C1 enables MNP5 data compression negotiation AT%C2 enables V42bis data compression AT%C3 enables both V.42bis and MNP5 data compression (DEFAULT) Auto-retrain.
  • Page 42 AT%Q 009 = -9 dBm, 010 = -10dBm, etc. all the way to 043 (-43 dBm) Report Line Signal Quality. Returns a “high-order” byte of the calculated EQM (“eye quality monitor”). This can range from 0 to 255. When the value is 8 or greater, the modem will automatically retrain if enabled by the AT%E1 command.

  • Page 43: At+Ms (Modulation Select)

    AT+MS Command (Modulation Select) This extended format command selects the modulation, optionally enables or disables automode, and optionally specifies the lowest and highest connection rates using from one to four subparameters. The command format is: +MS=<mod>[,[<automode>][,[<min_rate>][,[<max_rate>]]]] The default value as reported by the +MS? command is: +MS=11,1,300,28800 Note 1: For 14400bps and lower speeds, the Nn command and S37 register can alternatively be used, in which case the +MS...
  • Page 44 Reporting Supported Options The modem can send a string of information to the DTE consisting of supported options using the following commands. +MS=? The response is: +MS: (list of supported <mod> values), (list of supported <automode> values), (list of supported <min_rate> values), list of supported <max>...
  • Page 45 Modulation <mod> Selected Possible rates (bps) V.21 V.22 1200 V.22bis 2400 or 1200 V.23 1200* V.32 9600 or 4800 V.32bis 14400, 12000, 9600, 7200, or 4800 V.34 33600, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000, 9600, 7200, 4800, or 2400 (DEFAULT) Bell 103 Bell 212...
  • Page 46 2. <automode>=an optional numeric value which enables or disables automatic modulation negotiation. Options are: <automode> Option Selected Automode disabled Automode enabled The default value is 1, which enables automode. Note, however, there are modulations for which there is no automatic negotiation (e.g., Bell 212 (<mod>=69).
  • Page 47 Example: +MS=11,0,16800,16800 selects V.34 16800bps fixed mode (no comparable S37 command). +MS=10,0,12000,12000 selects V.32bis 12000bps fixed mode (same as N0S37=10). For <automode> = 1 (automode enabled; i.e., automatically selected speed and modulation). a. If <max_rate> is greater than the highest rate supported by the modulation specified by <mod>, the modem automodes down from the highest rate of selected modulation.

  • Page 48: S-Registers

    S-Registers This section defines the purpose of the modem registers, and sequentially lists the registers and describes their functions. These registers affect various operating characteristics and allow you to obtain information about the modem, as well as test the modem. Each register has a factory-set value, which you can read or change to fit your needs.
  • Page 49 The following table lists the modem’s registers and their functions. Reg. Range Units Default Definition 0-255 rings Auto-answer 0-255 rings Count incoming rings 0-255 rings Escape character value. 0-127 ASCII Carriage return character. 0-127 ASCII Line feed character. 0-255 ASCII Backspace character.
  • Page 50 Reg. Range Units Default Definition 0-255 seconds Sleep Inactivity Timer. 0-255 seconds Asynchronous DTR Delay. 0-255 seconds RTS to CTS Delay Interval. Bit Mapped 9(09h) Bit mapped registers. Bit Mapped Bit mapped registers 0-255 Flash Dial Modifier Time. 0-255 seconds Disconnect Inactivity Timer.
  • Page 51 Reg. Range Units Default Definition 0-255 seconds Delay Before Forced Hangup. Bit Mapped Bit Mapped Registers. Bit Mapped 104(68h) Bit Mapped Registers. Bit Mapped Bit Mapped Registers. S42-45 Reserved. 136 or 138 Data Compression Control. NOTE: 136 enables error correction with no compression; 138 enables error correction WITH compression.
  • Page 52 Reg. Range Units Default Definition Bit-Mapped Extended Results Codes. NOTE: Bit values are defined as follows for S95: 0 = CONNECT CODE indicates DCE speed instead of DTE speed. 1 = Append ARQ (automatic repeat request) to verbose CONNECT XXXX result code if protocol is other than none.

  • Page 53: Result Codes

    Result Codes Result Numeric Code Value Description Modem successfully executed a command line. CONNECT Connection made at 300 bps. RING Modem detected an incoming call. NO CARRIER 3 Modem lost or could not detect a remote carrier signal within the Register S7 time. ERROR Modem found an error in the command line.
  • Page 54 Result Numeric Code Value Description CONNECT 13 Connected as data modem during an 7200 answer. CONNECT 14 Connection made at 12000 bps. 12000 CONNECT 15 Connection made at 14400 bps. 14400 CONNECT 16 Connection made at 19200 bps. 19200 CONNECT 17 Connection made at 38400 bps.
  • Page 55 Result Numeric Code Value Description DELAYED 24 For X4; when a call fails to connect and the number dialed is ‘delayed’ due to country blacklisting requirements. BLACKLISTED 32 For X4; when a call fails to connect and the number dialed is considered ‘blacklisted’. 33 A fax modem connection is established.
  • Page 56 Result Numeric Code Value Description CARRIER 51 Carrier rate of 12000 bps. 12000 CARRIER 52 Carrier rate of 14400 bps. 14000 CARRIER 53 Carrier rate of 16800 bps. 16800 CARRIER 54 Carrier rate of 19200 bps. 19200 CARRIER 55 Carrier rate of 21600 bps 21600 CARRIER 56 Carrier rate of 24000 bps...
  • Page 57 Result Numeric Code Value Description COMPRESSION: 69 The modem has connected without data NONE compression and COMPRESSION message reporting has been enabled. PROTOCOL: 76 Modem has connected without any form of NONE* error connection. PROTOCOL: 77 Modem has connected in the V.42 LAPM LAPM* mode of error correction.

  • Page 58: Appendix D: Servicing Your Product

    ODEM authorized dealer from whom you purchased the modem. If the dealer is unable to assist you, and you must contact Boca Research, Inc., please follow the instructions below. Our electronic BBS is available 24 hours a day at (561) 241-1601 and will support data transmission speeds up to 28.8Kbps with...
  • Page 59 3. Refer to the Warranty Statement if the product is covered under the five-year Boca Research, Inc. Limited Warranty. 4. Certain parts will not be covered under the Boca Research, Inc. Limited Warranty. Dealer installed parts are warranted by the dealer. Parts which you have installed yourself are covered only by the supplier ’s warranties.
  • Page 60 Boca Research, Inc. RMA Department - RMA # _____________ 1601 Clint Moore Road Boca Raton, FL 33487-2841 6. If the repairs performed on your modem were covered by the warranty, Boca Research, Inc. will return it prepaid via UPS. FFICE ODEM...

  • Page 61: Appendix E: Warranty Information

    Appendix E: Warranty Information Limited Warranty Boca Research, Inc. (BRI) warrants to the original buyer of this BRI product that the hardware is free of defects in materials and workmanship for a period of five (5) years from the date of purchase from BRI or its authorized dealer. Should the product fail to be in good working order at any time during the five-year period, BRI, will at its option, repair or replace this product as described below.

  • Page 62: Glossary

    Glossary algorithm. A formula or procedure which employs various methods defining how data is to be used to give a prescribed result. analog signals. Signals which can vary over a continuous range (e.g., the human voice over conventional telephone lines). Analog circuitry is more subject to distortion and noise, but it is more capable of handling complex signals than are digital signals which can have only discrete values.
  • Page 63 bit-mapped registers. An S-register which contains multiple bit- oriented values. Example: the value of S22 is the sum of the bit values which you select (bits 0-1: speaker volume/value: 0-3; bits 2-3: speaker control/value: 0-3; bits 4-6: limit result codes/value: 0, 4-6, 7). blind dialing.
  • Page 64 DCE. Data Communications Equipment. The local and/or remote modem. A DCE is usually connected to a DTE. DTE. Data Terminal Equipment. The computer or terminal, either local (yours), or the remote (the one you’re communicating with). A DTE is usually connected to a DCE. DTR.
  • Page 65 extended AT-command. Extended commands were developed to provide greater functionality and control over modem operations than is available from the basic AT command set. fax mode. The modem is in fax mode when, through use of fax communications software, it can send and receive faxes, print and display fax files, convert files to fax-files, and set certain fax-related features.
  • Page 66 LAPM. Link Access Protocol Modem. A V.42 ARQ type of error correction protocol which is controlled by S-Register 46, where LAPM may be activated with or without V.42bis data compression. leased line. Also referred to as a private line. A leased line is obtained from a communications company (carrier) to provide a transmission medium between two points.
  • Page 67 modulation handshake. Also referred to as Automode Enable and is controlled by the ATN command. This determines whether or not the modem must connect at a particular speed, or allow connection at any speed supported by both modems. negotiation fallback. Controlled by S-Register 36 as part of the V.42 protocol.
  • Page 68 retrain. An adjustment process performed when one of the modems detects signal distortion or line noise which threaten data integrity. RTS/CTS. Request to Send/Clear to Send. RTS and CTS are two control signal lines between the modem (DCE) and terminal (DTE) which allow the terminal to control the flow of information.
  • Page 70 Manual Part No. 9378 Rev. 1.0...

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Home office modem 33.6

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