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See also:
User Manual
Important Note: For any unusual problem Factory reset your radio as explained on page85
For Mac users, to make life easier, to listen to itunes on your radio, download 'Eyeconnect¶
Symptoms
1a. Unable to find my wireless
network.
1b Unable to connect to the wired
network.
2a. Finds the network but after putting
in WEP/WPA key it simply fail to
connect.
Stream 83i Trouble shooting Guide
• Make sure the Ethernet cable (RJ-45) is not connected
between the radio and the Router/computer.
• Make sure the radio is not out of range of wireless
router.
• Make sure your wireless router is switched on and
working.
• Move the aerial on radio and router for best signal.
Upright position is most favourable.
• May be your network is configured not to broadcast
ESSID (i.e. hidden). Follow the section 'connecting
your radio to your computer network' on page 12-13 of
user manual.
• Check the indicator lights incorporated into the RJ-45
connector. See page 12 of User Manual
• Check the Ethernet cable for connection and damage.
• Check if the power is connected to the modem and the
router (splitter).
• Reboot your modem and router (splitter) by
disconnecting the power for two minutes then try the
radio for wired network (see flowchart page6).
• Make sure you have the right key (look for correct
SSID and WEP/WPA key, may be printed on your
router base/back (may be called wireless key) or you
may have to go in router settings to find out), it is very
easy to make mistakes (especially if it's a long
key).Make sure you are typing correct numbers and
letters – (confusing letters and numbers - 1, I, S, 5, 0,
O, T, 7, b, 6 etc.)
• No spaces when entering key.
• Remember WPA key is case sensitive.
• Only 802.11b and 802.11g are supported. If your wifi
Router is 802.11n or g+ configure it to 802.11g, auto or
mixed mode depending on your router.
• Router firewall may be an issue.
• May be MAC filtering applied on the router (turn it off
or disable it).
• May be a router WiFi problem (transmitting
capability).
• See section 11 to 18 on page 12 of Instruction book.
• Make sure the router is set for DHCP, if not, enable
DHCP.
• See symptom 14 & 30.
# # # #
Cause/cure (
)
.
1
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Summary of Contents for Roberts Stream 83i
- Page 1 Stream 83i Trouble shooting Guide Important Note: For any unusual problem Factory reset your radio as explained on page85 For Mac users, to make life easier, to listen to itunes on your radio, download ‘Eyeconnect¶ # # # # Symptoms Cause/cure ( 1a.
- Page 2 2b. My Internet Radio is not There can be a number of reasons for this: connecting to my wireless network. • The router / access point could be using a frequency not See symptom 30 as well. supported by the Internet Radio. Please ensure that your router / access point is configured to use mode: b, g or b/g.
- Page 3 • Factory reset the radio, and or reset the router (you must confirm how to reset your router without configuring it again – most of the time switching the power off/on clears the problem. Take every care not to cause any problem with your system – if not sure consult the technical department of the router provider).
- Page 4 12. Having problems with media If UPnP does not work as expected, possible reasons may player facility (including NAS drives). include: UPnP functions blocked in firewall software UPnP functions turned off by security software UPnP functions ‘hi-jacked’ by other software UPnP functions blocked in the router Multi-cast packets blocked in the router IP address of system blocked in firewall software.
- Page 5 2. Click Settings. The Media Sharing - Default Settings dialog box appears. (If the Settings button does not appear on the Media Sharing dialog box, media sharing is not turned on.) 3. Select the options (tick the check box) Music, Pictures and Video under Media types.
- Page 6 The Stream 83i supports WMA (the most common variants), AAC, FLAC, REAL AUDIO and MP3 files. The 83i does not support WMA Lossless format. This is in common with most devices on the market which support ordinary WMA files (WMA-Lossless support is almost exclusively available on Microsoft products).
- Page 7 * uninstall McAfee and replace with the Windows Firewall * Reboot the computer leaving the Stream 83i switched * Reinstall McAfee ... then reboot the computer again * everything should now be fine.
- Page 8 Disclaimer : Whilst every effort has been made to ensure the accuracy of the information supplied herein, Roberts Radio or RRTS cannot be held responsible for any errors or omissions. Unless otherwise indicated, opinions expressed herein are those of the author of the page and do not...
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Questions and answers
i **** getting crackling on my radio so I cannot use the Radio function
A firmware update may have introduced a bug that causes crackling sounds when selecting Internet radio.
This answer is automatically generated