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DVS SpycerBox Ultra Hardware Manual

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SpycerBox Ultra Hardware Guide (Version 2.0)
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Summary of Contents for DVS SpycerBox Ultra

  • Page 1 SpycerBox Ultra Hardware Guide (Version 2.0) Storage Solution SpycerBox Ultra Hardware Guide...
  • Page 3 SpycerBox Ultra Hardware Guide Introduction Overview Installation Operation Maintenance Appendix Index...
  • Page 4 Specifications and data may change without notice. We offer no guarantee that this documentation is correct and/or complete. In no event shall DVS Digital Video Systems AG be liable for any dam- ages whatsoever (including without limitation any special, indirect or consequential damages, and damages resulting from loss of use, data or profits, or business interruption) arising out of the use of or inability to use the hardware, software and/or manual materials.
  • Page 5 Headquarters: DVS Digital Video Systems AG Krepenstr. 8 30165 Hannover GERMANY Phone: +49-511-67807-0 Fax: +49-511-630070 E-mail: info@dvs.de Internet: http://www.dvs.de Support: Phone: +49-511-67807-125 Fax: +49-511-371985 E-mail: support@dvs.de For the Americas: U.S. Headquarters: DVS Digital Video, Inc. 300 East Magnolia Boulevard, Suite 102...
  • Page 7 You may also use our online registration form which can be accessed from the following internet page: http://www.dvs.de/support/support-login.html Customer Name: Company:...

  • Page 9: Table Of Contents

    Contents Introduction ................1-1 1.1 Overview ................1-2 1.2 Target Group ................ 1-3 1.3 Conventions Used in this User Guide ........1-3 1.4 Safety Instructions ..............1-4 1.5 Important Notes ..............1-6 Overview ..................2-1 2.1 Overview of the Front ............2-2 ..........
  • Page 10 ............5-7 5.2.2 Closing the Casing 5.3 Fan Maintenance..............5-8 5.4 Controller Maintenance ............5-11 5.5 Power Supply Maintenance ..........5-13 5.6 Using the DVS Recovery Disc ..........5-15 5.7 Removal of the Faceplate ........... 5-17 Appendix ..................A-1 A.1 Troubleshooting ..............A-2 A.2 Technical Data ..............A-4...

  • Page 11: Introduction

    – … a powerful file server with proxy clip generation for a SAN, or – … as an NAS solution for a network. Together with the hardware of the SpycerBox Ultra you also receive the SpycerBox software, an extended version of DVS’s data management software Spycer.

  • Page 12: Overview

    SpycerBox Ultra Hardware Guide 1.1 Overview This guide informs you about the installation of the SpycerBox Ultra hardware, its operation as well as all connection possibilities. Further- more, it describes maintenance tasks that you may carry out on your own.

  • Page 13: Target Group

    1.2 Target Group To use this manual you should know how to handle computer equip- ment. Furthermore, to connect the DVS system to a network or a SAN storage you should have experience as a network administrator and know how to set up the required network connections on the installa- tion site in hard- as well as software.

  • Page 14: Safety Instructions

    – Use, store and transport the DVS system only in compliance with the technical data laid out in section “Technical Data” on page A-4. – If fluids or solid objects get inside the casing, the DVS system must be disconnected from the power supply immediately. Before using the DVS system again, it has to be checked by authorized service personnel.
  • Page 15 For error-free working and a long service life the SpycerBox Ultra needs some basic environmental conditions: – Do not expose the DVS system to sources of heat, such as direct sunlight or a radiator. – Do not cover or obstruct the ventilation holes of the system.

  • Page 16: Important Notes

    Warranty Information This product is warranted to be free of defects in materials and work- manship for a period of one year from the date of purchase. DVS ex- tends this Limited Warranty to the original purchaser. You have to keep the original packing and use it in case of transportation.
  • Page 17 DVS product after appro- priate prior notification to either your local distributor or DVS in Germany. DVS will then take the device free of charge to a waste disposal organization which will recycle and reuse it environmental friendly.
  • Page 18 SpycerBox Ultra Hardware Guide...

  • Page 19: Overview

    Overview This chapter provides a detailed overview of the hardware of the DVS system. It will be shown in a front and a rear view and all its parts and connectors will be described. The chapter will be concluded with a de-...

  • Page 20: Overview Of The Front

    SpycerBox Ultra Hardware Guide 2.1 Overview of the Front This section gives an overview of the front of the DVS system. After an overall overview of the front the DVD drive is described first, followed by details about the HDD LEDs. After this the faceplate and the hard disk array of the system as well as the operation items will be explained.

  • Page 21: Dvd Drive

    (e.g. turned on or off). Additionally, they of- fer some LEDs that allow you to assess the state of the DVS system as well as USB connectors for an easy connectivity of additional devices such as memory sticks. Further information about the op- eration items can be found in section “Operation...

  • Page 22: Hdd Leds

    SpycerBox Ultra Hardware Guide 2.1.3 HDD LEDs The HDD LEDs show the statuses (activities) of the hard disks of the hard disk array. They can be seen only when they are flashing because they are located behind the white strip and thus not visible when off.
  • Page 23 The faceplate is built with an integrated backlit DVS logo which indi- cates the state of the system, i.e. its power-on status: If the DVS logo is illuminated, the power is turned on; if not, the power is turned off.

  • Page 24: Hard Disk Array

    It is the main storage of the DVS system. To pre- vent data loss in case a hard disk fails, it is normally RAID protected.

  • Page 25: Operation Items

    With the operation items at the system’s front the hardware of the SpycerBox Ultra can be controlled (e.g. turned on or off). There you can also find LEDs that allow you to assess the state of the DVS system as well as USB connectors.
  • Page 26 The power switch turns the system on or off. The respective state of the system will be indi- cated by the DVS logo in the middle of the face- plate (see section “Faceplate” on page 2-4).

  • Page 27: Overview Of The Rear

    Overview 2.2 Overview of the Rear This section provides an overview of the rear of the system. After an overall overview of the rear the system disk array will be described, fol- lowed by detailed descriptions of the ATX connector panel and the slot panel connectors.

  • Page 28: System Disk Array

    SpycerBox Ultra Hardware Guide slot panel connectors The slot panel connectors of the DVS system provide, for example, the network connections to connect the system to a SAN. Furthermore, if applicable, some additional panels may be present for internal reasons or on customer re- quest.
  • Page 29 Overview The hard disks of the array are connected to the system with the help of disk carriers which make the removal of a hard disk easy, for exam- ple, in the event of a failure. key lock opener lever disk carrier LED disk power LED disk activity...

  • Page 30: Atx Connector Panel

    A hard disk or hard disk carrier related error has occurred. 2.2.3 ATX Connector Panel The ATX connector panel on the rear of the DVS system holds the con- nectors of the computer system. It provides the following connections: 9 10...

  • Page 31: Slot Panel Connectors

    Connector to input low-level audio signals 2.2.4 Slot Panel Connectors The SpycerBox Ultra provides on its slot panel connector area several connection possibilities such as the network ports or ports to connect the system to a SAN. The following figure shows an example configu-...

  • Page 32: Power Supply

    SpycerBox Ultra Hardware Guide To provide connections to most networks there are various interface possibilities optionally available for the SpycerBox Ultra, such as the fol- lowing: Gigabit Ethernet Either a 1 Gigabit Ethernet connection with four ports or a 10 Gigabit Ethernet connection with up to two ports.
  • Page 33 Overview handle latch power cable socket Figure 2-16: Overview of the power supply handle With the handle of the power supply unit you can pull the unit out of the power supply once it is unlocked with the latch. The LED indicates the state of the power supply unit: green Operating normally...

  • Page 34: Battery Backup Unit

    The battery backup unit is located inside the casing of the DVS system: SpycerBox Ultra Figure 2-17: Location of battery backup unit inside the system The battery backup unit is a rechargeable battery that will be charged automatically when the system is turned on.

  • Page 35: Installation

    To make warranty claims you have to keep the original pack- ing and use it in case of a return transportation. Place the DVS system on a firm, flat surface within reach of a power outlet or mount it in a rack. For good air circulation and cooling make sure the ventilation holes are not covered.

  • Page 36: Note About The Network Installation

    SpycerBox Ultra for as well as network connections (see section “Slot Panel Connectors” on page 2-13), this document does not de- scribe how to connect the DVS system to a network or central storage. On the DVS web page (http://www.dvs.de) you can find various dia- grams showing how the SpycerBox Ultra may fit in a workflow/net- work.

  • Page 37: Operation

    To start the system perform the following: Press the power switch briefly to turn on the system. The system will be started and the DVS logo in the middle of the face- plate lights up. As with any standard computer after initial booting, the system begins to load the installed operating system.

  • Page 38: Dvs Web Utility

    To update the screen select the respective page again from the navigation items to the left. The DVS Web Utility can also be used to gather log files of the system, for example, for troubleshooting. By default they will be saved in a sin- gle archive file to the desktop of your system.

  • Page 39: Shutting Down The System

    Operation 4.3 Shutting Down the System There are several possibilities to shut down the DVS system. All depend on whether the operating system is already loaded, frozen or not com- pletely loaded. Please act accordingly. To shut down the system perform the following according to the state of the system’s operating system:...
  • Page 40 SpycerBox Ultra Hardware Guide...

  • Page 41: Maintenance

    For each work a detailed procedure description is given. If you experience trouble with the system that cannot be resolved with the work described here or in section “Troubleshooting” on page A-2, please contact your local vendor or DVS directly.

  • Page 42: Hard Disk Maintenance

    If the second disk fails in the meantime, the data will be unre- coverable. The main storage of the DVS system comprises up to 24 hard disks. These are connected to three RAID controllers which connect a set of eight hard disks each and apply a RAID 5 to the data. With this, the data is striped across these hard disks during write procedures.

  • Page 43: Identifying A Broken Hard Disk

    Maintenance Figure 5-1: Disk sets (RAID packs) in the DVS system With the available RAID feature the DVS system can withstand disk fail- ures without losing data or access to data. 5.1.2 Identifying a Broken Hard Disk In case of an alarm or when suspecting a worn hard disk, you have to identify the broken hard disk first in order to replace it.

  • Page 44: Replacing A Hard Disk

    Before replacing a hard disk you have to gather the log files of the RAID controller. If you know how to do this you may pro- ceed on your own. If not, please contact the DVS service de- partment first.
  • Page 45 Maintenance Then, unlatch the disk carrier of the defective hard disk by pressing the opener of the disk carrier (1). This will cause the lever to come out of the disk carrier so that it pro- trudes from the rest of the disk carriers. Take the lever and turn it in its hinge (2) until it cannot be moved further: disk array at front:...
  • Page 46 Then the rebuild of the data will be initiated on its own. When the system has finished the rebuild, the DVS system will be fully operational again.

  • Page 47: Opening And Closing The Casing

    Both tasks will be explained in this section. 5.2.1 Opening the Casing To open the casing of the DVS system perform the following: The system your are working on operates with voltages that can be hazardous to your health. Never work on the system or access its interior with the power cable(s) being plugged in.

  • Page 48: Fan Maintenance

    SpycerBox Ultra Hardware Guide Afterwards reconnect the power cords. With this the task of closing the casing is finished and you can turn the system back on at any time. 5.3 Fan Maintenance To cool the many hard disks installed in the system as well as the other electronic parts (e.g.
  • Page 49 Press the latch of the respective fan module towards the front of the system (1). With the locking mechanism released pull the fan module up and out of the system (2). SpycerBox Ultra Figure 5-4: Removal of fan module...
  • Page 50 SpycerBox Ultra Hardware Guide This will sever the connection of the fan to the system. Unscrew the finger protection grille from the broken fan and after- wards screw off the fan from the fan bracket. Replace the broken fan with a new one and reassemble the fan module: Screw the fan to the fan bracket and afterwards the finger protection grille to the fan.

  • Page 51: Controller Maintenance

    Maintenance 5.4 Controller Maintenance During the service life of the DVS system you may have to exchange a RAID controller (see section “Introduction to RAID” on page 5-2). It may be indicated, for example, if a disk set (RAID pack) cannot be ac- cessed anymore.
  • Page 52 SpycerBox Ultra Hardware Guide Next close the casing of the system as described in section “Closing the Casing” on page 5-7. With the last step finished you have successfully replaced the defective RAID controller. Now, you have to integrate the new controller in the existing configuration: Turn on the system as described in section “Starting the System”...

  • Page 53: Power Supply Maintenance

    LED (see section “Operation Items” on page 2-7) at regular intervals. Each power supply unit in the DVS system is hot-swappable, so you can safely replace it with the system running. Follow these steps to replace a power supply unit: For an overview of a power supply unit see section “Power...
  • Page 54 SpycerBox Ultra Hardware Guide Slide the new unit into the power supply until it clicks into place. Only use original manufacturer spare parts. Other spare parts might damage your system. When completely inserted please observe that the latch is truly in place and locking the unit.

  • Page 55: Using The Dvs Recovery Disc

    Maintenance 5.6 Using the DVS Recovery Disc DVS delivers with each system a recovery disc that can be used to re- store the operating system on the system hard disk back to its manu- facturing state. It is a bootable CD/DVD that will launch a Live Linux which in turn will restore the system hard disk.
  • Page 56 Remove the DVS recovery disc from the CD/DVD drive. After this the recovery procedure is complete and the system hard disk has been restored to its manufacturing state. The next time the DVS system is started, it will load the restored operating system.

  • Page 57: Removal Of The Faceplate

    Lift the faceplate of the system (see section “Faceplate” on page 2-4). Beneath it you will see a cable with a jack connection that supplies the DVS logo of the faceplate with power. Unplug the jack connection. Next hold tight the faceplate and remove the hinge wires as indi-...
  • Page 58 SpycerBox Ultra Hardware Guide 5-18...

  • Page 59: Appendix

    Appendix This chapter first gives some hints how to resolve irregularities during operation. After that technical data and general information about the DVS system are provided.

  • Page 60: Troubleshooting

    A.1 Troubleshooting The table below lists some errors that may occur during the operation of the DVS system and details how to resolve them. If you experience trouble that cannot be resolved with the solutions described here or in chapter “Maintenance” on page 5-1, please contact your local vendor or DVS directly.
  • Page 61 A RAID controller is If you can rule out the above men- defective. tioned causes, a RAID controller may be defective. Before attempting to exchange a RAID controller (see sec- tion “Controller Maintenance” on page 5-11) contact the DVS service department.

  • Page 62: Technical Data

    When installing the DVS system in a rack, take care that warmed up air is conducted to the rear of the rack and properly vented away. A.2.1 General Technical Data The general technical data of the SpycerBox Ultra are as follows: Weight approx. 70 kg Environment (also...

  • Page 63: Dimensions

    Appendix A.2.2 Dimensions The following figure shows the dimensions of the DVS system. The drawing already includes some space for connectors and plugs that can protrude from the rear (’plug safety’ (l minus j), usually plus 150 mm). However, this amount of space depends on the type of connectors used.

  • Page 64: Packing Instructions

    SpycerBox Ultra Hardware Guide A.3 Packing Instructions The following describes the best way to pack a DVS system. Keep the original packing and use it in case of transportation. Otherwise the warranty will be void. In any other case, if you do not have the original packing any- more, use a similar structured packing for transportation.
  • Page 65 Appendix Figure 3: Figure 4: Box A Box B Box B Figure 5: Box B Box B Box B...

  • Page 66: Conformity Declarations

    SpycerBox Ultra Hardware Guide A.4 Conformity Declarations The SpycerBox Ultra has been tested according to the applying national and international directives and regulations. The following states fur- ther information about the compliances and conformities. A.4.1 RoHS Compliance The EU directive 2002/95/EC ’Restriction of Hazardous Substances (RoHS)’...
  • Page 67 Appendix FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful in- terference when the equipment is operated in a commercial environ- ment.
  • Page 68 SpycerBox Ultra Hardware Guide A-10...

  • Page 69: Index

    ......2-3 emergency eject ....5-3, A-3 RAID controller ......... 2-3 tray .....2-9, 2-12 ATX connector panel ....4-2 DVS Configuration Tool ......1-1 backup solution ....2-5, 2-8 DVS logo (faceplate) ....2-10, 2-16 battery backup ......4-2 DVS Web Utility casing ......
  • Page 70 SpycerBox Ultra Hardware Guide ......... 2-14 ........2-6 graphic card main storage ........1-6 ..... 2-10, 5-2 guarantee metadata HDD ........2-15 ....... 2-14, 3-1 handle monitor ......2-3, 2-6 ......... 2-12, 3-1 hard disk array mouse ........2-5 .. 2-8, 5-8, 5-13, A-2, A-3...
  • Page 71 Index ....... 5-4 replacing a hard disk status ........2-8 ....2-7, 2-11 reset button of disk power ........2-12 ..2-2, 2-4, 2-7, 2-12 RS-232 of hard disks ....2-8 of network connection ..2-14, 2-15 of power supply unit ...... 2-5 of power-on/-off ......
  • Page 72 SpycerBox Ultra Hardware Guide...

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