AcuRite 9150 Instruction Manual page 23

Troubleshooting
www.AcuRite.com
Problem: There is Nothing Displayed on the APP
or on the Acu-Link.com Web site
Possible Solutions:
Make sure you are signed into your Acu-Link account. The
same account name and password will be used on the
web site (www.acu-link.com) and the mobile APP.
Make sure you have registered your bridgesʼ MAC/ID
number either online (www.Acu-Link.com) or through the
mobile APP. See the "REGISTRATION" section of this
instruction manual for more information.
The mobile device may be in DASHBOARD viewing mode.
The mobile Acu-Link APP is designed to be used primarily
in "letter" format. When you rotate your mobile device to
"landscape" or wide format, the DASHBOARD will
appear, which is empty by default. See the
"DASHBOARD" section of this instruction manual to learn
how you may populate the mobile APP dashboard with
your favorite weather information.
On www.acu-link.com, you may need to add "widgets" to
the dashboard if it is empty. See the "Showing and Hiding
Widgets" section of this instruction manual to learn how
you may populate the web site dashboard with your
favorite weather information.
Refresh the Mobile APP by manually quitting. Refresh the
web site with your browsers refresh button.
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U.S. BASED SUPPORT
Having Problems? Weʼre Here to Help!
If you have gone through the troubleshooting section and
you still have questions about setup or operation there are
several support options available to you:
Go to the web site
AcuRite.com has an active support forum where you can
view bulletins and ask questions. You will also find videos
and read other users comments and feedback. AcuRite
actively engages users to improve our products and
services.
Talk to a real person
Our friendly U.S. Based Support team is ready to assist
you! You will find a knowledgeable, real person that is
ready to help you on the other end of the line! After all,
what good is all this technology without people standing
behind it?
www.AcuRite.com
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43