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avertX HDIP User Manual

Digital video recorder
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DIGITAL VIDEO RECORDER
User Manual

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Summary of Contents for avertX HDIP

  • Page 1 DIGITAL VIDEO RECORDER User Manual...
  • Page 2 AVERTX be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption or loss of business information), even if AVERTX has been advised of the possibility of such damages or whether in an action, contract or tort, including negligence.

  • Page 3: Important Safeguards

    10. Object and Liquid Entry Points – Never insert foreign objects into the recorder, other than the media types approved by AvertX, as they may BATTERY EXPLOSION CAUTION STATEMENT touch dangerous voltage points or short-out parts that could result in a fire or electrical shock.

  • Page 4: Moisture Condensation

    HANDLING MOISTURE CONDENSATION Please retain the original shipping carton and/or packing materials supplied Moisture condensation damages the recorder. Read the following with this product. To ensure the integrity of this product when shipping or information carefully. moving, repackage the unit as it was originally received from the Moisture condensation occurs during the following cases: manufacturer.

  • Page 5: Rack Mount Instructions

    CAUTION RACK MOUNT INSTRUCTIONS Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.
  • Page 6 USERS OF THE PRODUCT ARE RESPONSIBLE FOR CHECKING AND COMPLYING WITH ALL FEDERAL, STATE, AND LOCAL LAWS AND STATUTES CONCERNING THE MONITORING AND RECORDING OF VIDEO AND AUDIO SIGNALS. AVERTX SHALL NOT BE HELD RESPONSIBLE FOR THE USE OF THIS PRODUCT IN VIOLATION OF CURRENT LAWS AND STATUTES.
  • Page 7 TABLE OF CONTENTS ........................................... 7 PREFACE ..............................................14 About this Guide ........................................14 Technician Notes ........................................14 ONE: INTRODUCTION ..........................................15 Product Description ........................................ 16 Features ..........................................16 Basic Setup ..........................................17 Password Protection ....................................... 17 TWO: CONNECTIONS ..........................................18 Front Panel ..........................................
  • Page 8 Power Setup ........................................26 Monitor Setup ........................................26 Connecting an IP Camera ....................................27 Connecting to a Network ....................................27 Connecting an Alarm/Sensor Input .................................. 27 Connecting a Relay Output ..................................... 27 Turning on the Recorder ......................................28 First Time Power On ....................................... 28 Normal Power On ......................................
  • Page 9 IP Camera Select ......................................41 IP Camera Name ......................................41 IP Camera Hidden ......................................41 Enable PnP ........................................41 Device Search ......................................... 41 Hostname/IP ........................................41 Model..........................................42 Selecting ONVIF for Non-AvertX Cameras .............................. 42 Connection Setup ......................................42 Device Setup ........................................43 32223AF...
  • Page 10 Monitor Dwell ........................................50 Monitor Schedule ......................................51 Date/Time Display ......................................51 Show Camera Name ....................................... 51 Show System Name in Live ..................................... 51 Info ............................................52 Software Upgrade ......................................52 Updating the Firmware on Your HDIP Recorder ............................52...
  • Page 11 Remotely Updating the Firmware on Your HDIP Recorder ........................53 FPGA Upgrade Via Local Device ..................................53 System Log ........................................53 Operation Log ........................................53 FIVE: OPERATION ............................................54 Login ............................................55 Changing the Admin Password ..................................55 Adjust Permission Level Requirement for Menu Access ..........................55 Live Display ..........................................
  • Page 12 Connecting to the Recorder on a Local Area Network ..........................67 Connecting to the Recorder from a Remote Location ..........................68 Accessing your AvertX IP Camera .................................. 68 Connecting to the Recorder on a Local Area Network ..........................68 Connecting to the Recorder from a Remote Location ..........................69 Using Mobile Apps ......................................
  • Page 13 Health ..........................................74 PTZ ..........................................74 AvertX Remote for Mac ......................................75 Product Description ......................................75 Features .......................................... 75 System Requirement ....................................... 75 Downloading AvertX Remote ..................................75 Using AvertX Remote ...................................... 75 Connect to Your Recorder ..................................75 Editing a Recorder....................................75 Deleting a Recorder ....................................
  • Page 14 Plug the power cord into a grounded electrical outlet that is easily accessible at all times. This manual is to be used as a reference for setting up the AvertX HDIP  Disconnect the power from the recorder by unplugging the network video recorder, and for troubleshooting any problems you might power cord either from the electrical outlet or the recorder.
  • Page 15 Product Description Features Basic Setup Password Protection 3222AF...
  • Page 16 Multiple users (up to four at one time) may connect through the internet for live viewing, digital search, and even camera control. With the latest advancements included in the HDIP software, searching your video archive is a snap.
  • Page 17 With these basic quick start instructions the recorder is configured to The HDIP network video recorder does not require user authentication record, can be accessed remotely over the local network, and secured by default. However, AvertX strongly recommends securing your HDIP against unauthorized logins.
  • Page 18 Front Panel Rear Panel Remote Control...
  • Page 19 Alarm LED Record LED Power Button/ Power LED Indicator Network LED 3222AF...
  • Page 20 AvertX has produced two versions of HDIP recorders, which can be differentiated by their part numbers. To find the part number of your recorder, locate the product sticker, either on the side of your recorder, or on the bottom. If your part number contains the letter A, refer to the RevA connection diagram.
  • Page 21 To use the included remote controller, each recorder needs a unique Unit ID number that corresponds with a Remote Control number. Right-click on the Live screen and click Menu. select Click System. Select Basic/Advanced Setup Mode and click Advanced. Click RS485 Setup. Channel selection Select Unit ID and click Num.
  • Page 22 The Onscreen Menu Bar will display two menu buttons when you move Your AvertX HDIP recorder comes with the mouse pointer over the Menu Bar: Channels and Function. a USB mouse that can be connected to the USB port on the front or the rear The Channels menu allows you to click a channel number to display panel of the recorder.
  • Page 23 A USB keyboard can be connect to the USB port on either the front panel or the rear panel of the recorder. Having a USB keyboard connected will allow you to use the keyboard to enter alphanumeric characters (instead of using the arrow buttons on the remote controllerto navigate the onscreen keyboard).
  • Page 24 You can also use a USB keyboard to directly access functions on your recorder. Use this diagram and table for reference: PLAY/ EXIT BACKUP DISPLAY PAUSE MENU SEARCH STOP CH10 BACKSPACE CH11 CH12 CH13 CH14 CH15 CH16 ENTER ‘ CAPS LOCK ENTER ...
  • Page 25 Connection Guide Turning On the Recorder Turning Off the Recorder 3222AF...
  • Page 26 The recorder has the following connections available to attach a monitor. An attached monitor is required for the initial configuration of the NVR. WARNING: To reduce the risk of electrical shock or damage to the equipment: HDMI Output To TV / Digital Display Do not disable the power grounding plug.
  • Page 27 IP camera, plug the network cable into the desired channel modem, or network switch. Do not use this port to connect to an IP on the back of the recorder. The HDIP has a built-in PoE switch, which camera.
  • Page 28 Right-click in the Live screen and click Menu. Connect monitor cable. Click System. Connect network cable if remote access will be needed. Click Shutdown. Connect alarm inputs and relay outputs if needed. Click Power Off. Connect the power cable to the recorder. Click Confirm.
  • Page 29 Basic/Advanced Setup Mode Main Menu System Users Network Cameras Schedule Alarms Display Info 3222AF...
  • Page 30 Right-click the Live screen and click Menu. Click System. Your AvertX recorder can be set to either Basic or Advanced Setup Select Basic/Advanced Setup Mode and click Advanced. Mode. Basic Setup Mode allows you to make a limited number of changes to the configuration.
  • Page 31 Free Size – This is the available storage space on the hard drive. Avail. Rec Time – Your AvertX HDIP is set up for circular data storage, which means that new video will record over old video after a certain period of time.
  • Page 32 Internal Disks allows you to view and format the internal hard drives in This option is not used with the hardware associated with the RevB the recorder. (AVX-NV80-P2B or AVX-NV160-P2B) HDIP models. On compatible models (AVX-NV80-P2A or AVX-NV160-P2A), you can Click Internal Disks.
  • Page 33 Using a network time protocol allows you to ensure that your recorder is Multiple languages are available for AvertX NVR setup and keeping accurate time in coordination with other time-sensitive devices. configuration including English, French, and Spanish. This is ideal if you are using multiple recorders in multiple locations and plan on accessing them remotely.
  • Page 34 You can export configurations from your HDIP recorder to backup slower the mouse pointer will move. The default sensitivity setting is settings, or for use in another HDIP recorder using a USB drive. 70%. Plug a USB drive into the USB port and then click Export Configuration.
  • Page 35 There are four options to choose The Users menu allows you to manage password protection, user from: accounts, passwords, and permissions settings. The HDIP network recorder provides eight built-in user accounts. You can customize the username, password, and privilege level for seven of these accounts.
  • Page 36 You can configure your recorder to automatically log out a user after a Permissions Setup allows you to modify the privilege level required to specified period of inactivity. Click Auto Logout and select the number access menu options and features of the recorder. of seconds of inactivity you want to elapse before the recorder logs the To enable privilege requirements for any option, set it to a selected user out.
  • Page 37 Caution There is no confirmation message; selecting Yes will instantly reset Users menu settings. Name your HDIP recorder in order to be able to identify it when accessing it remotely. Click System Name. Use the on-screen keyboard or a USB keyboard to type a name for your HDIP recorder.
  • Page 38 Host Name, DDNS Account, and DDNS password can be found on the  DNS – Specify the DNS of the network you are connecting to Dynamic Domain Naming System (DDNS) Installation and Activation insert included in your HDIP packaging. the recorder. Click DDNS Setup. Click Enable DDNS and select On.
  • Page 39 Ethernet connection. The default setting is 175W. To change the setting, follow these instructions. Warning Do not change this setting unless instructed to do so by AvertX technical support. Click PoE Power Limitation. Click Num. Using the on-screen keyboard or a USB keyboard, type in the amount of power, between 30 and 175 watts, you want to be transmitted over the Ethernet cables.
  • Page 40 You MUST have an SMTP server in order Your HDIP recorder can send you messages via e-mail, alerting you of for the e-mail function of the HDIP system to work. If you are alarm events. Messages can be sent to up to three different addresses.
  • Page 41 You can assign each camera a name by clicking IP Camera Name and using the on-screen keyboard or a USB keyboard to type in the name. AvertX recommends choosing a name that is descriptive of the location of the camera, such as “Front Lobby,” or “Loading Dock.”...
  • Page 42 Dome ID assigned to your camera. You can use Connection Setup to control what functions of your camera your HDIP unit has access to, as well as set up the kind of compression format the camera streams to the recorder, enable dual streams, and configure PTZ settings if the camera is a PTZ camera.
  • Page 43 Your AvertX cameras are capable of dual streaming, which means they Different light sources produce different colors of light, which can affect send two different streams of video at different resolutions. The HDIP your image and make it seem too orange, too green, or too blue. Use recorder records both streams.
  • Page 44 If your camera is installed on a wall or table top the image may appear You can copy the settings to be used on another channel. To do so, to be upside down. Rotate the camera video image using the recorder Enable PnP must be set to Off, and Activated must be set to No.
  • Page 45 Schedule Setup allows you to define the start and end time for day, Use the Schedule menu to configure quality and frame rate for normal night, and weekend recording schedules. and motion/event recording, and set up a recording schedule. You can set different qualities of recording for different times of day, depending on your needs.
  • Page 46 Per Camera Configuration allows you to set the specific frame rate and Use the Alarms menu to configure how the recorder will respond to image quality for each camera for normal recording and during an alarm alarm events. event. Frame rate, given in Pictures Per Second (PPS) dictates how smooth video will look on your screen.
  • Page 47 These steps outline the process of installing a sensor for a door that screen. should normally be closed. In this scenario, your recorder will log Your HDIP recorder will log this Sensor event each time the door is Sensor events. To enable your HDIP recorder to record when the door opened.
  • Page 48 When Motion Detection is enabled, the recorder will request motion refer to the documentation for your alarm from your alarm detection information from the camera. All AvertX cameras have motion manufacturer. detection enabled by default, and the motion detection function on the camera can be configured using your HDIP recorder.
  • Page 49 Set up the motion detection area, detection level, and sensitivity level Use this item to set a PTZ camera to move to a predefined point when for each camera. an alarm event occurs. This function will only work with PTZ cameras. Click Event Trigger Preset.
  • Page 50 You can adjust the image on your monitor using the monitor image Use the Display menu to change the video output display settings. controls. To adjust a setting, click Num next to the item you want to adjust, and then set the number in the field to your desired setting. Monitor Brightness –...
  • Page 51 Monitor Schedule allows you to configure a custom sequence order to Date/Time Display allows you to set the display of the time and date on the live screen to be shown in one or two rows, or to be turned off. Click be displayed when the main display has been set to sequence single channels.
  • Page 52 A message will appear, instructing you to shut down and unplug the MAC Address – Displays the MAC (Media Access Control) of the HDIP recorder. Shut down and unplug the recorder, then plug it recorder. back in and restart it.
  • Page 53 NV160-P2B Click Export. Note The firmware file contains firmware for several HDIP recorder models. You must select the appropriate version to install Note The system log will automatically be exported to the based on the model of your recorder. The model number of connected USB device as a text file.
  • Page 54 Login Live Display Call Monitor Display Search Export Backup Viewer Save and Load Settings...
  • Page 55 To log in to your By default, the HDIP system is set to allow only the Administrator to recorder, you will need to have a user name and password assigned by access the menu.
  • Page 56  9 Channel (3x3): - The recorder will sequence through channels 1-9 in the first view, then channels 8-16. This sequence mode is only available on 16 channel models. Live Display is the default mode of the recorder. After startup the recorder will load to the Live Display.
  • Page 57 You can command a PTZ camera to go to any preset you have already Non-Decoding Mode stops the HDIP recorder from actively decoding configured. the live video on the selected channels. Decoding H.264 video is very resource-intensive, and this function can be used to stop the recorder Click the channel of the camera you want to work with.
  • Page 58 Recorded video Timeline Timeline increments Return to Channel Search select Save Event video Playback Return to Live controls Use the timeline on the playback bar to select recorded video to review. The yellow area on the bar indicates recorded video, and The Search function allows you to find video to export or playback.
  • Page 59 You can also search by alarm, motion, video loss, or other pre- In the Search menu, click Calendar Search. configured events. The calendar will display highlighted dates if there is recorded data. Click Search in the right-click menu or on the on-screen menu bar. Click a Date to view video from.
  • Page 60 Note Export size is limited to 8GB per export, regardless of the space available on the drive. To save more than 8GB, AvertX recommends saving your video in multiple exports. Connect a USB thumb drive or external hard drive to the front panel of the recorder.
  • Page 61 Note Backup Viewer is only compatible with Windows PCs. Your AvertX camera channels are displayed with an aspect ratio of 16:9 by default. To manually change the aspect ratio of your screen, click 4:3. Click 4:3 a second time will return to the 16:9 ratio.
  • Page 62 You can import configurations from another HDIP recorder using a USB The configuration settings for your recorder can be exported to and drive. imported from a USB storage device. Plug the drive into a USB port. Right click in the Live screen and click Menu.
  • Page 63 Introduction to Remote Connection Remote Connection Setup Using the Remote Software AvertX Remote for Mac 3222AF...
  • Page 64 With the remote software, you can monitor your recorder remotely via the web using personal computers, or laptops. AvertX also offers apps that allow you to access your video with a tablet or smartphone. Before setting up and using remote software, be sure you have installed and configured your HDIP system.
  • Page 65 If you are using a DDNS account to access your recorder remotely, or have an IP address, Netmask, Gateway, and DNS you want to use other than that assigned by DHCP, follow these instructions. If you are unsure, contact your system administrator. For remote access, you need to know the basic network information of your recorder.
  • Page 66 Note Port forwarding must be configured on both your recorder and The default port (80) of the HDIP recorder will need to be forwarded your router to allow remote access to the recorder from an to the internal IP address of the recorder itself.
  • Page 67 Web Port to a different port number. Right-click the Live screen and click Menu. You can connect to your HDIP recorder on your own local network (LAN), or from a remote location over the Internet. As a rule of thumb, if Click Network.
  • Page 68 Your camera uses an address based on the IP address of the HDIP If you are using the Web Viewer for the first time, you will be asked recorder, starting with port 81.
  • Page 69 To install AvertX GO! on your device, you will need to have a valid account with either the Google Play Store (for Android devices), or Open Microsoft Internet Explorer. iTunes (for Apple devices). In the address bar, type the DDNS address or public IP address of your recorder, followed by a colon and then the port of the camera On your device, tap either the iTunes or Play Store icon.
  • Page 70 The camera display division buttons allow you to choose the desired display view. Options include 2x2 and 3x3. When you have connected to your recorder from a laptop or PC, you can operate the functions using the Remote Software. To access your recorder using the browser based remote software, you must use Internet Explorer.
  • Page 71 Configuration Menu Backup Viewer Link Event Search Snapshot Playback Record Bandwidth Ratio Live Screen Smooth Disk information Logout Audio Controls Channel Selection Camera Display 3222AF...
  • Page 72 Click Search. The Backup Viewer link allows you to download the proprietary player Change the date and time of the Start field to the desired time (or software. When you click this button you will be prompted to save or move the left-hand ‘Start’...
  • Page 73 Configuration allows you to access the recorder setup menu. Please Event List allows you to search based on event recorded video. Each refer to the Setup chapter in this manual for a complete description of event can be downloaded or reviewed in playback. menu options.
  • Page 74 Your AvertX camera channels are displayed with an aspect ratio of 16:9 Use the channel select buttons to view a single PTZ camera to enable by default. To manually change the aspect ratio of your screen, click the onscreen pan-tilt-zoom controller.
  • Page 75 To download the software, open the Internet browser on your Mac and go to the Mac App Store. Search for AvertX Remote, and then download the software, following the instructions provided. Once it is downloaded, locate the program in Launchpad, and click to start the AvertX Remote allows you to access, search, and playback video program.
  • Page 76 To delete a recorder, select the recorder in the list, and then click the Trash icon. You can connect to up to 9 HDIP recorders simultaneously using AvertX Remote for Mac. Double-click the recorders in your list to connect. To view the recorders simultaneously, click 1x1, 2x2, or 3x3.
  • Page 77 Once you have connected to your HDIP recorder, you can control the channels you view, your bandwidth usage, and view camera information. View multiple DVR list recorders Add, Edit or Delete a recorder Viewing area Channel select Screen division Set bandwidth...
  • Page 78 To control PTZ functions, you must view your PTZ camera full screen, To playback recorded video, click Playback. and the camera must be an IP PTZ camera. Set the Start Time and End Time of the video you want to view (be sure you set your desired date as well as the time).
  • Page 79 Using Cameras from Other Manufacturers Using an External PoE Switch 3222AF...
  • Page 80 A list of devices connected to your network will appear. Click on the device you want to use for this camera channel. If your camera is installed more than 300 feet away from the HDIP recorder, you will need to connect it to an external PoE Switch in order...
  • Page 81 16. Repeat these steps for each camera connected to your external Click Device Search. PoE switch. Once the HDIP unit has located your devices, the brand, model, and IP address of each camera on your system will appear. Note When you are finished configuring your cameras and return to Click the camera you want to assign to this channel.
  • Page 82 © 2014 AvertX All rights reserved. No part of this publication may be reproduced by any means without written permission from AvertX. The information in this publication is believed to be accurate in all respects. However, AvertX cannot assume responsibility for any consequences resulting from the use thereof. The information contained herein is subject to change without notice.