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SURF Communication Solutions Orion-MCU User Manual

Sip-based conferencing system
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Orion-MCU™ User Manual
Version 2.1.4
Document Version: 2.1.4.14
April 2013
www.surf-com.com
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  • Page 1 [Pick SURF Motion Media Platform User Guide date] Orion-MCU™ User Manual Version 2.1.4 Document Version: 2.1.4.14 April 2013 www.surf-com.com...
  • Page 2 Copyright © 2005-2013, SURF Communication Solutions Ltd. This document contains confidential and proprietary information of SURF Communication Solutions Ltd., henceforth referred to as “SURF.” All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from SURF Communication Solutions.

  • Page 3: Table Of Contents

    Topologies .......................... 9 Topology 1 - Orion-MCU via SIP PBX .................. 9 Topology 2 - Orion-MCU via PBX and Direct Connectivity ..........10 Topology 3 - Direct Interaction with Orion-MCU ............. 11 Topology 4 - Connectivity with External Networks ............12 Topology 5 - NAT Traversal Capabilities with Orion-MCU ..........
  • Page 4 9.3.3 RTP Traffic Ports Range ..................52 NAT Traversal in Orion-MCU .................... 52 9.4.1 Near-End NAT Traversal ..................52 9.4.2 Orion-MCU Setting for Near-End NAT Traversal ........... 52 9.4.3 Far-End NAT Traversal ................... 53 Serial Connectivity ......................55 Appendix-A: Precautions & Safety ..................56 11.1 Rack Precautions.......................
  • Page 5 Orion-MCU™ User Manual 11.3.1 Electrical Safety Precautions ................. 56 11.3.2 General Safety Precautions ................... 57 Appendix-B- Rack Mounting ....................58 Appendix C- Technical Specification ................... 60...

  • Page 6: About This Manual

    Orion-MCU™ User Manual 1. About This Manual This manual provides detailed guidance on the use of the Orion-MCU. It includes a description of the product, its functionality, features, configuration, and operation. Feedback: The SURF Technical Support Center is at your service. You may access Warranty Service through our Web Request Form by using the following link: www.orionmcu.com/support...

  • Page 7: Introduction

    Orion-MCU™ User Manual 2. Introduction Functionality Orion-MCU provides SIP-based video/audio conferencing services for SMBs and enterprises. The product is a ready-to-use, stand-alone network appliance. The Orion-MCU’s web-based management system offers easy system configuration, conference creation, monitoring and conference control in real time.
  • Page 8 VIP Participants: Orion-MCU allows VIP participants to join a conference without PIN code authentication.  Registration: Orion-MCU is provisioned for registration as a SIP endpoint in the network. An authentication option is provisioned for each registration process. SIP clients may register to Orion-MCU’s built-in SIP registrar.

  • Page 9: Topologies

    All SIP endpoints at the enterprise register with the PBX. The PBX supports SIP Signaling The Orion-MCU registers as an extension or is configured as a trunk in the PBX. Orion-MCU provides Mixing/Bridging/Switching and signaling interoperability. Voice-only clients can also participate in a video conference, making it a mixed Voice/Video conference.

  • Page 10: Topology 2 - Orion-Mcu Via Pbx And Direct Connectivity

    SIP endpoints are registered with the Orion-MCU internal SIP registrar or the PBX. The PBX supports SIP Signaling The Orion-MCU registers as an extension or is configured as a trunk in the PBX. SIP endpoints can call through the PBX, Orion-MCU registrar or directly to the Orion-MCU Orion-MCU provides Mixing/Bridging/Switching and signaling interoperability.

  • Page 11: Topology 3 - Direct Interaction With Orion-Mcu

    3 -3: Topology 3 - Direct Interaction with Orion-MCU Endpoints may be registered with the Orion-MCU SIP registrar. SIP endpoints can call through the Orion-MCU registrar or directly to the Orion-MCU (without registration). Orion-MCU provides Mixing/Bridging/Switching and signaling interoperability. Voice-only endpoints can also participate in a video conference, making it a mixed Voice/Video conference.

  • Page 12: Topology 4 - Connectivity With External Networks

    All SIP Endpoints register with the PBX. The PBX supports SIP Signaling. The Orion-MCU registers as an extension or is configured as a trunk in the PBX. Endpoints can also connect via the external network. Orion-MCU provides Mixing/Bridging/Switching and signaling interoperability.

  • Page 13: Topology 5 - Nat Traversal Capabilities With Orion-Mcu

    3 -5: NAT Traversal Capabilities Endpoints can register with the Orion-MCU SIP registrar or to the PBX Remote office (LAN 1) can be connected to the Orion-MCU using built-in NAT Traversal capabilities. Orion-MCU provides mixing/bridging/switching, signaling interoperability and NAT translation.

  • Page 14: Topology 6 - Connectivity With Remote Endpoints

    ‎ As shown below in Figure 3 -6, Orion-MCU is located behind a NAT, with a private IP address. The participants interact directly with the Orion-MCU, via SIP, to set and initiate a conferencing session. ‎ Figure 3 -6: Connectivity with Remote Endpoints...

  • Page 15: Physical Overview

    ‎ 4 -1 below. Figure ‎ 4 -1: Orion-MCU Front View The Orion-MCU is available in 2 configurations, supporting both small and large enterprises: Orion-MCU 1286 – Orion-MCU 1286 is a small-to-medium enterprise-based video/voice conferencing system. Concurrently the system supports up to 2 CIF conferences, or 1 VGA or HD conference, with up to 25 participants (between 5 to 12 are viewable, at each time, depending on the resolution).

  • Page 16: Leds

    Power - Indicates power is being supplied to the system. This LED is illuminated when the system is operating. 4.2.3 I/O Ports Figure 4 -2 shows a representation of the Orion-MCU I/O as they apper on the rear of the chassis. ‎ Figure ‎ 4 -2: I/O Ports...

  • Page 17: Getting Started

    2. Connect the Orion-MCU “LAN” port to the Ethernet port of your computer using a CAT-5/6 cable. 3. Connect the power cable first to the Orion-MCU and then to the power outlet. Press the power-on button located on the front panel of the Orion-MCU to start the system. (Server and application load time is approximately 5 minutes).
  • Page 18 The system reboots and the changes are applied. Note: If DHCP was chosen, the simplest way to see the Orion-MCU IP Address is to connect a monitor and restart the machine. The IP Address will appear in the Login Screen at the end of the system load.

  • Page 19: Administration And Configuration

    After setting up the system – and prior to conference-service creation – the system should be configured according to the steps described in this section. Login After entering the Orion-MCU’s IP address in your web browser, the Login window appears. Enter the default user name and password (admin, admin). Figure ‎ 6 -1: Login Window Note: It is recommended to change the default admin password, before starting to use the system.

  • Page 20: Main Menu

    Prior to conference creation, system settings must be configured. Figure ‎ 6 -2: Main Menu Window Note: To log out, click the logout icon (red), at the top-right of the screen Note: To view Orion-MCU component versions, click About, at the top-right of the screen.

  • Page 21: User Management

    Orion-MCU™ User Manual User Management The User Management window allows the administrator to create a new user, update existing user information, or remove a user from the system. Figure ‎ 6 -3: User Management Window The User field lists user names. The Role field displays the capabilities of the user in the system.

  • Page 22: Modifying User Information

    Orion-MCU™ User Manual 2. Enter a Username and a Password. 3. Select a Role for the user. 4. Click to add the new user to the system. 6.4.2 Modifying User Information To modify user information: 1. In the System Settings > User Management window, click Edit in the Operations column of the user to be edited.
  • Page 23 Orion-MCU™ User Manual Figure ‎ 6 -6: Network Settings Window To configure network settings: 1. Select System Settings > Network Settings. 2. Click Edit . Network parameters become editable. Figure ‎ 6 -7: Network Settings Editing Note: If the DHCP parameter is selected, then only the Hostname parameter can be edited.
  • Page 24 Parameter Definition Description Hostname String The name of the Orion-MCU system in your network. It’s highly important to configure the Hostname as defined in the DNS of the LAN or the WAN where the Orion-MCU is deployed. Orion-MCU is using the hostname value in SIP calls with emphsis on NAT Traversal scenarios.

  • Page 25: Sip Configuration

    Orion-MCU™ User Manual 6.5.2 SIP Configuration SIP parameters are configured in the SIP Configuration window, as shown in Figure 6 -9 below. ‎ Figure ‎ 6 -9: SIP Configuration To configure SIP Settings: 1. Select System Settings > SIP Configuration.
  • Page 26 6 -2: SIP Interface Settings Built-in Registrar / Proxy Parameter Values Description Enable Registrar Check-box If this box is checked then Orion-MCU can be used as a registrar for / Proxy (Yes/No) SIP clients. REGISTER Check-box “REGISTER Authenticate Required” is a check box that...
  • Page 27 States whether an outbound proxy server is used. Proxy Server (Yes/No) In case that the Orion-MCU is behind NAT or configured with public IP, and NAT traversal (Near or Far end) is provided by Orion-MCU, the Outbound proxy server should not be configured.
  • Page 28 SIP Users 6.5.2.1 You can view and manage the Orion-MCU’s SIP users, by clicking on SIP Users button. This button is applicable, if Built-in Registrar / Proxy is enabled. If these parameters are not enabled, enable them and click on Save , before moving forward.
  • Page 29 A new user has been added to the system. Show SIP Registrations 6.5.2.2 You can view the Orion-MCU’s registered SIP users. To view the registered users:  Click the Show SIP Registrations button. The following window is displayed: Figure ‎...

  • Page 30: Configuring Access Numbers

    6.5.3 Configuring Access Numbers An access number is a number which a participant dials to connect with the Orion-MCU. An IVVR directs the user to enter the conference number and the PIN code. However, access numbers are not mandatory, since a participant can also join a conference by dialing directly the conference number.
  • Page 31 Orion-MCU™ User Manual Figure ‎ 6 -16: Create a New Number Window 3. In the Number field, type the new access number. 4. In the Video Quality field, select one of the following:  Voice Only  Normal: CIF (352X288) ...

  • Page 32: Date And Time

    Orion-MCU™ User Manual 8. Enter a Username and Password. 9. Click Save to save the configuration. To edit the parameters of an existing access number: 1. In the Access Numbers window, click in the Operations column of the number to be edited.

  • Page 33: Maintenance

    5. To automatically adjust the time for daylight savings time, select Automatically adjust clock for daylight savings time. 6. To have an NTP server sync the Orion-MCU with other devices on the network, select a server from the NTP list.

  • Page 34: Start Diagnostic Trace

    Orion-MCU™ User Manual  Orion-MCU Shutdown – Enables graceful system shut-down. When shut-down, the server will completely power off  Start Diagnostic Trace – System events are collected during a specified interval and saved, creating a trace file for advanced diagnostics. For more information, please refer to section ‎...

  • Page 35: Upgrade

    To upgrade the system: 1. Select System Settings > Upgrade. The Upgrade window opens: Figure ‎ 6 -22: Upgrade Window 2. In the URL text-box, type the Orion-MCU’s upgrade server’s address: update.orionmcu.com. ‎ If DNS has not been set (Network Settings section 6 .5.1, use its IP address: 23.23.229.203.
  • Page 36 Orion-MCU™ User Manual ‎ Figure 6 -23: Starting the Upgrade Process 6. Click Start the Upgrade. The upgrade starts. ‎ Figure 6 -24: Upgrade Starting 7. Did you select the Reboot option before the software download?  If YES, then the system reboots automatically.

  • Page 37: Conferences

    Orion-MCU™ User Manual 7. Conferences After system parameters have been provisioned, conferences can be set up. Summary Select Conferences > Summary to view the list of the existing active conferences: Figure ‎ 7 -1: Conferences List To see the details of a conference: ...

  • Page 38: Conference Settings

    Orion-MCU™ User Manual Figure ‎ 7 -2: Conference Details ‎ ‎ Click Leader Dashboard , to open the Leader Dashboard (section 8 below), and manage a conference. Conference Settings The parameters of an existing conference can be viewed or modified and new conferences can be created.

  • Page 39: Creating A Conference

    Orion-MCU™ User Manual Figure ‎ 7 -3: Conference Management Note: The three parameters displayed in the Media Type column are as follows:  Multimedia/Voice  Video Quality: Normal: Voice Only, CIF (352X288) / High: VGA (640x480) / HD: (1280x720) ...

  • Page 40: Other Conference Actions

    “Bandwidth Allocation” parameter will be High configured as “Medium”. If the bandwidth in the LAN or WAN, where the Orion-MCU in deployed, is low, please set the conference room’s “Bandwidth Allocation” parameter to “Low”. If there are no bandwidth restrictions, you may use “High” for enhanced video quality.

  • Page 41: Content Sharing

    Orion-MCU™ User Manual Parameter Values Remarks Max Shown Number Up to 16 shown participants for equal based layout or up to 8 shown Participants participants for dominant based layout. Meeting Room Number The meeting room (conference) can be accessed by direct dialing, if it is Number registered.

  • Page 42: Dialing Options

     Access Number – 500  Conference Number – 100  Participant PIN Code – 1  Orion-MCU Domain – Orion.com (Domain name or IP address). Participant is registered on PBX: Dialing Operations and Prompts Option Code Access √...
  • Page 43 Orion-MCU™ User Manual Participant is not registered: Dialing Operations and Prompts Option Code Access √ Dial 500@Orion.com – Prompt “Please enter your conference number followed by Number the # key” Dial 100 – Prompt “Please enter the conference PIN number followed by the # key”...

  • Page 44: Leader Dashboard

    Orion-MCU™ User Manual 8. Leader Dashboard Leader’s Capabilities The Leader Dashboard provides the following capabilities to the conference leader:  Invite participants to join the conference  Modify the status of the participant from dominant to non dominant and vice versa ...

  • Page 45: Main Screen

    Orion-MCU™ User Manual Main Screen Figure ‎ 8 -2 below shows the Leader Dashboard’s main window: Figure ‎ 8 -2: Leader Dashboard Main Window On the main screen of the leader dashboard, the following items are displayed:  Meeting Information – Meeting information includes conference and access numbers.
  • Page 46 Orion-MCU™ User Manual ‎ The icons and the state they represent are listed in Figure 8 -3 below: Dominant participant Participant (not Dominant) Call statistics Participant voice enabled Video only conference Participant voice muted Visible, participant Voice only participant Participant video disabled Remove participant ‎...

  • Page 47: Layouts

    Orion-MCU™ User Manual Layouts To set the conference layout mode, click the Layouts tab on the main leader dashboard screen. Figure 8 -5, shows the current and the possible layouts: ‎ Figure ‎ 8 -5: Conference Layouts One of two layouts can be chosen: ...

  • Page 48: Invite Participants

    Orion-MCU™ User Manual Use the horizontal scroll bar to view all the participan’s information. Set the Auto Refresh check-box to update the displayed information automatically. The information is updated every 5 seconds. The rows in the statistics table above can be set or reset by clicking on the Rows Settings button.
  • Page 49 Orion-MCU™ User Manual 3. Click to add more participants and then click Invite.

  • Page 50: Firewall And Nat

    9.2.1 Orion-MCU in a DMZ When Orion-MCU is located in the DMZ, it allows you to assign to it a public or private IP address. This enables an easy access and direct connectivity with video clients in the public ‎...

  • Page 51: Orion-Mcu Behind A Nat

    Orion-MCU behind a NAT When Orion-MCU system is located behind a NAT, in a private LAN, it is not accessed directly by the other entities in the internet. This causes a better security on one hand and on the other hand it makes the connectivity with outside world more complicated.

  • Page 52: Rtp Traffic Ports Range

    9.4.1 Near-End NAT Traversal In a deployment scenario where Orion-MCU is located behind a firewall and is configured with private IP address, the signaling sent from the Orion-MCU messeges will contain private IP addresses. Unless the firewall provides VoIP NAT Traversal services, sessions will not connect, as the singling messeges will contain non-routable addresses.

  • Page 53: Far-End Nat Traversal

    9. Near-end NAT traversal is applied. 9.4.3 Far-End NAT Traversal When the SIP client is behind a firewall, Orion-MCU may receive private IP addresses in the ‎ received SDP (for sending the session’s RTP packets) as shown below in Figure...
  • Page 54 IP address of these packets, and sends the transmitted RTP packets to this address. Far-end NAT traversal is applied automatically and no setting is needed in Orion-MCU. Note: Please note that in order for this topology to work, the SIP clients located behind the local firewall must support Near-End NAT traversal.

  • Page 55: Serial Connectivity

    I/O port for a basic troubleshooting. Follow these steps to enable serial communication. Step 1: Physical Connectivity Connect the serial port of your laptop to the Orion-MCU serial port. If no serial I/O port is available on your computer, use a USB adaptor. Step 2: Login Use any Telnet software, for example “PuTTy”, Enter the relevant input as shown in the PuTTY...

  • Page 56: Appendix-A: Precautions & Safety

    Install the heaviest server components at the bottom of the rack first, and then work up.  Use a regulating, uninterruptible power supply (UPS) to protect the Orion-MCU from power surges, voltage spikes and to keep your system operating in case of a power failure.

  • Page 57: General Safety Precautions

    Orion-MCU™ User Manual  Use only one hand when working with powered-on electrical equipment. This is to avoid making a complete circuit, which will cause electrical shock. Use extreme caution when using metal tools, which can easily damage any electrical components or circuit boards they come into contact with.

  • Page 58: Appendix-B- Rack Mounting

    (i.e. the use of power strips, etc.). Rack Mounting Instructions This section provides information about installing the Orion-MCU into a rack unit. There are a variety of rack units on the market, which may mean the assembly procedure will differ slightly.
  • Page 59 3. Insert the mounting screws into the thru holes in the front of the chassis and through the thru holes in the rack ‎ ‎ Figure 1 2-1- Installing Orion-MCU into a Rack Figure 1 2-2- Installing Orion-MCU into a Telco Rack...

  • Page 60: Appendix C- Technical Specification

    Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5 to 95% (non-condensing) Web-based GUI Orion-MCU web based GUI supports Internet Explorer 8 or newer, Google Chrome 20 or newer, Mozilla Firefox 14 or newer and Safari 5 or newer. End of Document...

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