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SURF Communication Solutions Orion-VX1000 User Manual

Surf orion-vx1000 via sip pbx
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Orion-VX1000 User Manual
Version 2.2.1
Document Version: 2.2.1.13
November 2013
www.surf-com.com
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  • Page 1 [Pick SURF Motion Media Platform User Guide date] Orion-VX1000 User Manual Version 2.2.1 Document Version: 2.2.1.13 November 2013 www.surf-com.com...
  • Page 2 Copyright © 2005-2013, SURF Communication Solutions Ltd. This document contains confidential and proprietary information of SURF Communication Solutions Ltd., henceforth referred to as “SURF.” All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from SURF Communication Solutions.

  • Page 3: Table Of Contents

    Topology 1 - Orion-VX1000 via SIP PBX ................9 Topology 2 - Orion-VX1000 via H.323 PBX/Gatekeeper ........... 10 Topology 3 - Orion-VX1000 via PBX and Direct Connectivity ........... 11 Topology 4 - Direct Interaction with Orion-VX1000 ............12 Topology 5 - Connectivity with External Networks ............13 Topology 6 - NAT Traversal Capabilities with Orion-VX1000 ...........
  • Page 4 9.3.1 Blocking Ports ......................61 9.3.2 Enabling SIP and H.323 Sessions ................61 9.3.3 RTP Traffic Ports Range ..................62 NAT Traversal in Orion-VX1000 ..................62 9.4.1 Near-End NAT Traversal ..................62 9.4.2 Orion-VX1000 Setting for Near-End NAT Traversal ..........63...
  • Page 5 Orion-VX1000 User Manual 9.4.3 Far-End NAT Traversal ................... 64 Appendix-A: Precautions & Safety ..................65 10.1 Rack Precautions....................... 65 10.2 Server Precautions ......................65 10.3 System Safety ........................65 10.3.1 Electrical Safety Precautions ................. 65 10.3.2 General Safety Precautions ................... 66 Appendix-B- Rack Mounting ....................

  • Page 6: About This Manual

    Orion-VX1000 User Manual 1. About This Manual This manual provides detailed guidance on the use of the Orion-VX1000. It includes a description of the product, its functionality, features, configuration, and operation. Feedback: The SURF Technical Support Center is at your service. You may access Warranty Service through our Web Request Form by using the following link: www.orionmcu.com/support...

  • Page 7: Introduction

    Orion-VX1000 User Manual 2. Introduction Functionality Orion-VX1000 provides SIP and H.323 video and audio conferencing services for SMBs and enterprises. The product is a ready-to-use, stand-alone network appliance. The Orion-VX1000’s web-based management system offers easy system configuration, conference creation, monitoring and conference control in real time.
  • Page 8 VIP Participants: Orion-VX1000 allows VIP participants to join a conference without PIN code authentication.  Registration: Orion-VX1000 is provisioned for registration as a SIP endpoint in the network. An authentication option is provisioned for each registration process. SIP clients may register to Orion-VX1000’s built-in SIP registrar.

  • Page 9: Topologies

    All SIP endpoints at the enterprise register with the PBX. The PBX supports SIP Signaling The Orion-VX1000 registers as an extension or is configured as a trunk in the PBX. Orion-VX1000 provides Mixing/Bridging/Switching and signaling interoperability. Voice-only clients can also participate in a video conference, making it a mixed Voice/Video conference.

  • Page 10: Topology 2 - Orion-Vx1000 Via H.323 Pbx/Gatekeeper

    The H.323 endpoints at the enterprise register with the PBX/Gatekeeper. The PBX/Gatekeeper supports H.323 Signaling The Orion-VX1000 registers as an extension or is configured as a trunk in the PBX/Gatekeeper. Orion-VX1000 provides Mixing/Bridging/Switching and signaling interoperability. Voice-only clients can also participate in a video conference, making it a mixed Voice/Video conference.

  • Page 11: Topology 3 - Orion-Vx1000 Via Pbx And Direct Connectivity

    SIP endpoints are registered with the Orion-VX1000 internal SIP registrar or the PBX. The PBX supports SIP Signaling The Orion-VX1000 registers as an extension or is configured as a trunk in the PBX. SIP endpoints can call through the PBX, Orion-VX1000 registrar or directly to the Orion-VX1000 Orion-VX1000 provides Mixing/Bridging/Switching and signaling interoperability.

  • Page 12: Topology 4 - Direct Interaction With Orion-Vx1000

    Figure 3 -4: Topology 4 - Direct Interaction with Orion-VX1000 Endpoints may be registered with the Orion-VX1000 SIP registrar. SIP endpoints can call through the Orion-VX1000 registrar or directly to the Orion-VX1000 (without registration). Orion-VX1000 provides Mixing/Bridging/Switching and signaling interoperability.

  • Page 13: Topology 5 - Connectivity With External Networks

    All SIP Endpoints register with the PBX. The PBX supports SIP Signaling. The Orion-VX1000 registers as an extension or is configured as a trunk in the PBX. Endpoints can also connect via the external network. Orion-VX1000 provides Mixing/Bridging/Switching and signaling interoperability.

  • Page 14: Topology 6 - Nat Traversal Capabilities With Orion-Vx1000

    3 -6: NAT Traversal Capabilities Endpoints can register with the Orion-VX1000 SIP registrar or to the PBX Remote office (LAN 1) can be connected to the Orion-VX1000 using built-in NAT Traversal capabilities. Orion-VX1000 provides mixing/bridging/switching, signaling interoperability and NAT translation.

  • Page 15: Topology 7 - Connectivity With Remote Endpoints

    Topology 7 - Connectivity with Remote Endpoints ‎ As shown below in Figure 3 -7, Orion-VX1000 is located behind a NAT, with a private IP address. The participants interact directly with the Orion-VX1000, via SIP, to set and initiate a conferencing session. ‎...

  • Page 16: Physical Overview

    ‎ 4 -1 below. Figure ‎ 4 -1: Orion-VX1000 Front View System Physical Interface The system physical interface of Orion-VX1000 includes panel-based buttons, LEDs and I/O ports. 4.2.1 Buttons There are two push buttons located on the front of the chassis: reset and power on/off buttons.

  • Page 17: I/O Ports

    The front panel has 2x USB2 ports, as shown in Figure 4 -2: ‎ Figure 4 -2: Front Panel Ports Figure ‎ 4 -3 shows a representation of the Orion-VX1000 I/O ports as they apper on the rear of the chassis. Figure ‎ 4 -3: Rear Panel Ports...

  • Page 18: Getting Started

    2. Connect the Orion-VX1000 “LAN” port to the Ethernet port of your computer using a CAT-6 cable. 3. Connect the power cable first to the Orion-VX1000 and then to the power outlet. Press the power-on button located on the front panel of the Orion-VX1000 to start the system. (Server and application load time is approximately 5 minutes).
  • Page 19 6. The system reboots and the changes are applied. Note: If DHCP was chosen, the simplest way to see the Orion-VX1000 IP Address is to connect a monitor and restart the machine. The IP Address will appear in the Login Screen at the end of the system load.

  • Page 20: Administration And Configuration

    After setting up the system – and prior to conference-service creation – the system should be configured according to the steps described in this section. Login After entering the Orion-VX1000’s IP address in your web browser, the Login window appears. Enter the default user name and password (admin, admin). Figure ‎ 6 -1: Login Window Note: It is recommended to change the default admin password, before starting to use the system.

  • Page 21: Main Menu

    Prior to conference creation, system settings must be configured. Figure ‎ 6 -2: Main Menu Window Note: To log out, click the logout icon (red), at the top-right of the screen Note: To view Orion-VX1000 component versions, click About, at the top-right of the screen.

  • Page 22: User Management

    6.4.1 Multi-Tier Partitioning Orion-VX1000 provides multi-tier partitioning functionality. This functionality enables the admin user to provide different and separate groups, which are independently managed. Each group has its own manager and users. The information of one group can not be viewed, shared or managed by any other groups’...

  • Page 23: Sorting And Filtering

    Orion-VX1000 User Manual The admin users have all the capabilities of the super admin users. The admin users can be created and deleted. manager The manger users are enabled to manage their own group with no access to any other group.

  • Page 24: Modifying User Information

    Orion-VX1000 User Manual 6.4.5 Modifying User Information To Modify User Information: 1. In the System Settings > User Management window, click Edit in the Operations column of the user to be edited. The Edit User window opens: Figure ‎ 6 -5: Edit User Window 2.
  • Page 25 Orion-VX1000 User Manual Figure ‎ 6 -6: Network Settings Window To Configure Network Settings: 1. Select System Settings > Network Settings. 2. Click Edit . Network parameters become editable. Figure ‎ 6 -7: Network Settings Editing Note: If the DHCP parameter is selected, then only the Hostname parameter can be edited.
  • Page 26 Parameter Definition Description Hostname String The name of the Orion-VX1000 system in your network. It’s highly important to configure the Hostname as defined in the DNS of the LAN or the WAN where the Orion-VX1000 is deployed. Orion- VX1000 is using the hostname value in SIP calls with emphsis on NAT Traversal scenarios.

  • Page 27: Sip Configuration

    Orion-VX1000 User Manual 6.5.2 SIP Configuration SIP parameters are configured in the SIP Configuration window, as shown in Figure ‎ 6 -9 below. Figure ‎ 6 -9: SIP Configuration To Configure SIP Settings: 1. Select System Settings > SIP Configuration.
  • Page 28 SIP Interface Parameter Values Description Listening SIP Port This is Orion-VX1000’s built-in listening SIP port, used for Port registration of SIP clients, session establishments and interactions with SIP external entities. Block Direct Check-box If this box is checked, the unregistered users will be blocked.
  • Page 29 Built-in Registrar / Proxy Parameter Values Description Enable Registrar Check-box If this box is checked then Orion-VX1000 can be used as a registrar / Proxy (Yes/No) for SIP clients. “REGISTER Authenticate Required” is a check box that determines REGISTER Check-box the authentication of the managed users to Orion-VX1000.
  • Page 30 States whether an outbound proxy server is used. Proxy Server (Yes/No) In case that the Orion-VX1000 is behind NAT or configured with public IP, and NAT traversal (Near or Far end) is provided by Orion- VX1000, the Outbound proxy server should not be configured.
  • Page 31 SIP Users 6.5.2.1 You can view and manage the Orion-VX1000’s SIP users, by clicking on SIP Users button. This button is applicable, if the Built-in Registrar / Proxy is enabled. If this parameter is not enabled, enable it and click on Save , before moving forward.
  • Page 32 A new user has been added to the system. Show SIP Registrations 6.5.2.2 You can view the Orion-VX1000’s registered SIP users. To View the Registered Users: Click the Show SIP Registrations button. The following window is displayed: Figure ‎ 6 -14: Show SIP Registrations Window The columns on this screen can be sorted in ascending or descending order by clicking on any of the column headers.

  • Page 33: Settings

    Orion-VX1000 User Manual Filtering criterias are as follows:  SIP URI. Type a full SIP URI or a partial string of it.  Contact. Type a full Contact or a partial string of it. Pressing on Refresh resets the filter and the original list re-appears on the screen.
  • Page 34 Orion-VX1000 User Manual ‎ Figure 6 -16: Editing H.323 Parameters 3. Edit the H.323 parameters. The H.323 parameters are described in the following table: Parameter Values Description Enable H.323 Check-box If this box is checked, H.323 is enabled in the system.

  • Page 35: Configuring Access Numbers

    6.5.4 Configuring Access Numbers An access number is a number which a participant dials to connect with the Orion-VX1000. An IVVR directs the user to enter the conference number and the PIN code. However, access numbers are not mandatory, since a participant can also join a conference by dialing directly the...
  • Page 36 A single Orion-VX1000 supports multiple access numbers. The access numbers are provisioned via the Orion-VX1000 GUI, as shown in this section. If the number dialed by a participant does not match any of the provisioned access numbers (or conference numbers), the call is declined.
  • Page 37 Orion-VX1000 User Manual Figure ‎ 6 -19: Create a New Number Window 2. In the Number field, type the new access number. Note: Access number must not be equal to SIP user number or conference number defined in the system and vice versa.

  • Page 38: Date And Time

    Orion-VX1000 User Manual ‎ Figure 6 -20: Edit Number Window 2. Modify the settings as needed and click Save Delete an Access Number 6.5.4.3 To delete an access number from the list:  In the Access Numbers window, click in the Operations column of the number to be deleted.

  • Page 39: Maintenance

    5. To automatically adjust the time for daylight savings time, select Automatically adjust clock for daylight savings time. 6. To have an NTP server sync the Orion-VX1000 with other devices on the network a. Select Use NTP? b. Select a server from the NTP list.
  • Page 40 Orion-VX1000 User Manual ‎ Figure 6 -22: System Details  NFS Settings – Enables the user to set the NFS (Network File System) parameters, used for ‎ conference recording. For more information on NFS Settings, refer to section 6 .6.2 below.

  • Page 41: Nfs Settings

    Orion-VX1000 User Manual Figure ‎ 6 -23: Maintenance Window 2. Click a button to perform the action specified. 6.6.1 NFS Settings To Set the NFS Parameters: 1. Select System Settings > Maintenance. The Maintenance window opens. 2. Click on NFS Settings. The following window opens: ‎...

  • Page 42: Upgrade

    Orion-VX1000 User Manual selected interval is set to “0”, the system will create a package with system configuratiuon and logs only (without traffic capture). 5. A diagnostic file (zip file) is created. Click Save Diagnostic Trace to save the file.
  • Page 43 Orion-VX1000 User Manual  For Network Upgrade: a. In the URL text-box, type the Orion-VX1000’s upgrade server’s address: ‎ update.orionmcu.com. If DNS has not been set (Network Settings section 6 .5.1), use its IP address: 23.23.229.203. b. In Version text-box, enter the version number to be downloaded (will be supplied by Surf support, upon the release of a GA version).
  • Page 44 Orion-VX1000 User Manual 5. If the user chooses to continue, the system upgeades: ‎ Figure 6 -28: Upgrading 6. The system reboots automatically after the upgrade. To continue login to the system. Figure ‎ 6 -29: Upgrade Finalized...

  • Page 45: Conferences

    Orion-VX1000 User Manual 7. Conferences After system parameters have been provisioned, conferences can be set up. Summary Select Conferences > Summary to view the list of the existing active conferences: Figure ‎ 7 -1: Conferences List Please note that the users can view and set only the conferences which belong to their own ‎...

  • Page 46: Conference Settings

    Orion-VX1000 User Manual Figure ‎ 7 -2: Conference Details ‎ ‎ Click Leader Dashboard , to open the Leader Dashboard (section 8 below), and manage a conference. Conference Settings The parameters of an existing conference can be viewed or modified and new conferences can be created.

  • Page 47: Sorting And Filtering

    Orion-VX1000 User Manual Figure ‎ 7 -3: Conference Management The following values can appear under the Media Type column:  Multimedia - High (VGA - 640x480)  Multimedia - HD (1280x720)  Multimedia - Normal (CIF - 352X288)  Voice Only 7.2.2...

  • Page 48: Creating A Conference

    Orion-VX1000 User Manual 7.2.3 Creating a Conference To create a new conference: 1. Click Create a new Conference The Create a new Conference window opens. ‎ Figure 7 -4: New Conference Details ‎ 2. Select conference parameters as described in section 7 .3,...

  • Page 49: Conferencing Parameters

    “Bandwidth Allocation” parameter High will be configured as “Medium”. If the bandwidth in the LAN or WAN, where the Orion-VX1000 is deployed, is low, please set the conference room’s “Bandwidth Allocation” parameter to “Low”. If there are no bandwidth restrictions, you may use “High” for enhanced video quality.
  • Page 50 Orion-VX1000 User Manual Parameter Values Remarks Max Number Number Up to 29 participants for equal based layout or up to 12 of Participants participants for dominant based layout. Meeting Room Number The meeting room (conference) can be accessed by direct dialing, Number if it is registered.

  • Page 51: Dialing Options

     Access Number – 500  Conference Number – 100  Participant PIN Code – 1  Orion-VX1000 Domain – Orion.com (Domain name or IP address). Participant is registered on PBX: Dialing Operations and Prompts Option Code Access √...
  • Page 52 Orion-VX1000 User Manual Participant is not registered: Dialing Operations and Prompts Option Code Access √ Dial 500@Orion.com – Prompt “Please enter your conference number followed by Number the # key” Dial 100 – Prompt “Please enter the conference PIN number followed by the # key”...

  • Page 53: Leader Dashboard

    Orion-VX1000 User Manual 8. Leader Dashboard Leader’s Capabilities The Leader Dashboard provides the following capabilities to the conference leader:  Invite participants to join the conference  Modify the status of the participant from dominant to non dominant and vice versa ...

  • Page 54: Main Screen

    Orion-VX1000 User Manual Main Screen Figure ‎ 8 -2 below shows the Leader Dashboard’s main window: Figure ‎ 8 -2: Leader Dashboard Main Window On the main screen of the leader dashboard, the following items are displayed:  Conference Information – Conference information includes conference number, resolution and the PIN code.
  • Page 55 Orion-VX1000 User Manual  The list of the conference participants followed by icons - Each participant in the list is followed by icons. Each icon represents an information about the participant’s state or /and enables the user to toggle between the states, by clicking on it.

  • Page 56: Layouts

    Orion-VX1000 User Manual Layouts To set the conference layout mode, click the Layouts tab on the main leader dashboard screen. Figure ‎ 8 -5, shows the current and the possible layouts: Figure ‎ 8 -5: Conference Layouts One of two layouts can be chosen: ...

  • Page 57: Calling Participants

    Orion-VX1000 User Manual ‎ Figure 8 -6: Conference Statistics Use the horizontal scroll bar to view all the participan’s information. Set the Auto Refresh check-box to update the displayed information automatically. The information is updated every 5 seconds. The rows in the statistics table above can be set or reset by clicking on the Rows Settings button.
  • Page 58 Orion-VX1000 User Manual Figure ‎ 8 -8: Calling Participants 2. Choose one of the following options: 2.1 Use the text-box, You can enter one of the following:  For registered participant: Enter the name/number appears in the registration to SIP registrar ...
  • Page 59 Orion-VX1000 User Manual  Check the participants you want to invite and click Call.  You can check/uncheck the entire list or filter the list by using the toolbar at the top of the window. To return back to the original list, press Refresh.

  • Page 60: Firewall And Nat

    9.2.1 Orion-VX1000 in a DMZ When Orion-VX1000 is located in the DMZ, it allows you to assign to it a public or private IP address. This enables an easy access and direct connectivity with video clients in the public ‎...

  • Page 61: Orion-Vx1000 Behind A Nat

    Orion-VX1000 behind a NAT When Orion-VX1000 system is located behind a NAT, in a private LAN, it is not accessed directly by the other entities in the internet. This causes a better security on one hand and on the other hand it makes the connectivity with outside world more complicated.

  • Page 62: Rtp Traffic Ports Range

    9.4.1 Near-End NAT Traversal In a deployment scenario where Orion-VX1000 is located behind a firewall and is configured with private IP address, the signaling sent from the Orion-VX1000 messeges will contain private IP addresses. Unless the firewall provides VoIP NAT Traversal services, sessions will not connect, as the singling messeges will contain non-routable addresses.

  • Page 63: Orion-Vx1000 Setting For Near-End Nat Traversal

    Orion-VX1000 User Manual 9.4.2 Orion-VX1000 Setting for Near-End NAT Traversal In order to allow near-end NAT Traversal in Orion-VX1000, follow the below steps: 1. Select System Settings > SIP Configuration. The below screen opens: ‎ Figure 9 -3: SIP Public IP Configuration 2.

  • Page 64: Far-End Nat Traversal

    Orion-VX1000 User Manual 9.4.3 Far-End NAT Traversal When the SIP client is behind a firewall, Orion-VX1000 may receive private IP addresses in the ‎ received SDP (for sending the session’s RTP packets) as shown below in Figure 9 -4: ‎...

  • Page 65: Appendix-A: Precautions & Safety

    Install the heaviest server components at the bottom of the rack first, and then work up.  Use a regulating, uninterruptible power supply (UPS) to protect the Orion-VX1000 from power surges, voltage spikes and to keep your system operating in case of a power failure.

  • Page 66: General Safety Precautions

    Orion-VX1000 User Manual metal tools, which can easily damage any electrical components or circuit boards they come into contact with.  Do not use mats designed to decrease static electrical discharge as protection from electrical shock. Instead, use rubber mats that have been specifically designed as electrical insulators.

  • Page 67: Appendix-B- Rack Mounting

    (i.e. the use of power strips, etc.). Rack Mounting Instructions This section provides information about installing the Orion-VX1000 into a rack unit. There are a variety of rack units on the market, which may mean the assembly procedure will differ slightly.
  • Page 68 3. Insert the mounting screws into the thru holes in the front of the chassis and through the thru holes in the rack ‎ ‎ Figure 1 1-1- Installing Orion-VX1000 into a Rack Figure 1 1-2- Installing Orion-VX1000 into a Telco Rack...

  • Page 69: Appendix C- Technical Specification

    LAN: 2 x RJ45 (10/100/1000 ) USB: 1 USB 2.0 PS/2: 1 Web-based GUI Orion-VX1000 web based GUI supports Internet Explorer 8 or newer, Google Chrome 20 or newer, Mozilla Firefox 14 or newer and Safari 5 or newer. End of Document...

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