Canon PowerShot S2IS User Manual page 280

881
Troubleshooting
Add New Hardware Wizard or New Hardware Found (Windows 2000)
Wizard displays when the camera is connected to the computer with an
interface cable.
Click [Cancel] to close the window. Temporarily disconnect the camera from the
computer. Next, read Start
by
Checking This on the previous page and resolve
the problem.
Images won't download into a TWAIN-compliant program {Camera and
computer connected via interface cable (Windows 2000, Windows 98 SEll.
Click the [Finish] button in the Camera Control Window to close it.
Camera not detected, Events dialog won't display or images will not
download to the computer (when camera is connected to the computer
via an interface cable).
Cause 1:
There is a problem with one of the items in the Start by Checking This
section (p. 87).
Solution:
Resolve the problem.
Cause 2:
The USB driver is not installed (Windows only).
Solution:
Install it with the procedures in Installing the Software and USB Driver (p. 10).
Cause 3:
The USB driver is not correctly installed (Windows only).
Solution:
Uninstall the driver (p. 84) before reinstalling it with the procedures in Installing
the Software and USB Driver (p. 10).
Cause 4:
The camera may have been recognized as another device under the
following circumstances (Windows only).
• The camera was connected to the computer before the USB driver was
installed.
• The [Scanners and Cameras] icon or the [Scanners and Cameras] folder cannot
be found in the [Control Panel] or the [Printers and Other Hardware] window.
• Your camera model name, [Canon Camera] or a camera icon does not display
in the [Scanners and Cameras Properties] dialog or the [Scanners and
Cameras] folder.