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10
HP Customer Support Services
CompuServe
CompuServe is an electronic information and communication service run by
an independent company. The service is typically accessed with a computer
and modem and uses standard voice telephone lines for transmitting and
receiving data. CompuServe is available 24 hours-a-day, seven days per
week. The participants pay a monthly fee as well as an hourly connect
charge for this service. To get the latest HP software, follow these steps:
1. Login to CompuServe.
2. Type: go hpsys
3. Type: lib 7
4. Type: download filename .exe (e.g., download filename.exe)
5. Log off CompuServe.
6. Extract the file (e.g., filename /x)
HP FIRST Fax Retrieval Service
HP FIRST is an automated fax retrieval service that is available 24 hours a
day, seven days a week. HP FIRST provides information on product informa-
tion, troubleshooting, technical reviews, and configuration information.
To access HP FIRST, dial one of the following phone numbers from your
touch-tone telephone:
Location
U.S. and Canada Only
Outside the U.S. and
Canada
To receive a list of currently available documents, enter document number
19941. The information you requested will be sent to you by return fax.
HP Network Phone-In Support (NPS)
Call your HP Authorized Dealer or the nearest HP Sales and Support Office.
In addition, the HP Network Phone-In Support (NPS) service provides
expert technical assistance for U.S.A. customers through an NPS contract or
at an hourly rate (1-800-790-5544) 6 am to 5 pm Pacific Time.
Phone Number
1 (800) 333-1917 and press
1 for HP FIRST
1 (208) 344-4809 and press
9 for HP FIRST
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