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TG8411_8421BX(e).book Page 48 Tuesday, May 12, 2009 11:52 AM
Useful Information
Caller ID
Problem
Caller information is not
displayed.
Caller information is slow to
display.
Time on the unit has shifted.
Answering system (KX-TG8421)
Problem
The unit does not record new
messages.
48
Cause/solution
L You must subscribe to a Caller ID service.
Contact your service provider/telephone
company for details.
L If your unit is connected to any additional
telephone equipment, remove and plug the
unit directly into the wall jack.
L If you use a DSL/ADSL service, we
recommend connecting a DSL/ADSL filter
between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for
details.
L Other telephone equipment may be interfering
with this unit. Disconnect the other equipment
and try again.
L Depending on your service provider/
telephone company, the unit may display the
caller's information at the 2nd ring or later.
L Move closer to the base unit.
L Incorrect time information from incoming
Caller ID changes the time. Set the time
adjustment to "Manual" (off) (page 21).
Cause/solution
L The answering system is turned off. Turn it on
(page 32).
L The message memory is full. Erase
unnecessary messages (page 34).
L The recording time is set to "Greeting
Only". Change the setting (page 37).
L If your own greeting message is not recorded
properly, callers are unable to leave a
message. Record your own greeting message
again (page 33).
L If you subscribe to a voice mail service,
messages are recorded by your service
provider/telephone company, not your
telephone. Change the unit's number of rings
setting or contact your service provider/
telephone company (page 37).
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