Troubleshooting - SoftBank 940SH Started Manual

Troubleshooting

Wi-Fi
3
Wi-Fi disconnects
. Connection is interrupted automatically
if Display goes dark after a period of
inactivity; restored when Display
reactivates.
3
Cannot connect to Wi-Fi
. Depending on access point settings,
handset may not connect to Wi-Fi
when powered on outside 3G range. In
this case, pass through the 3G service
area carrying the handset and retry.
3
Login page opens when using
public wireless LAN service
. Some public wireless LAN services
require authentication via Direct
Browser. Enter corresponding user ID/
password.
File Transfer
15
3
Some files are not received
. If storage limit is reached during
transfers, remaining files will not be
received.
26
15-
Cannot receive/accept connection
3
requests even when Infrared/
®
Bluetooth is On
. Handset may not be in Standby.
. Keypad Lock/Function Lock may be
active.
. Software Update may be in progress.
3
Phone Book settings are lost
. One file transfer resets these settings:
, Category, Tone/Video, Illumination,
Vibration, Secret
. Picture setting may be lost depending
on image; send the image separately
and reassign it.
3
Calendar/Tasks settings are lost
. One file transfer resets these settings:
, Alarm Tone/Video, Secret,
S! Friend's Status
3
Bookmarks are not saved properly
. Large Bookmarks may not be received
correctly.
. Streaming Bookmarks are saved as
Yahoo! Keitai Bookmarks.
3
Messages are not saved properly
on handset
. Messages may not be received
depending on the size.
. Messages received via One File Transfer
are saved to Other Documents folder
and cannot be used as messages.
. Sky Mail may be received as S! Mail
when transferred from other SoftBank
handsets via All File Transfer.
. In All File Transfers, overwriting
messaging folders deletes sort keys.
3
Messages are not saved properly
on recipient devices
. Mail Notices are saved as messages,
invalidating complete message
retrieval.
. When sending messages to other
handset models via All File Transfer,
Spam Folder messages may be saved
to the incoming message folder.
. When sending messages in Drafts to
other handset models via All File
Transfer, only the first entered recipient
may remain or SMS addressed to
multiple recipients may not be saved.
3
Cannot find files in DCIM folder
. Received files in DCIM folder are
saved to Pictures folder.