Service Level - LG KP220 Service Manual

4-1. SERVICE LEVEL 1

The dealers at service level 1 will have to do the following:
1. Attend to the subscriber's complaint. Receive the equipment for servicing from
the customer and checking that the warranty period is valid or not.
2. Check the external appearance of the main equipment, peripheral units, and
accessories.
3. Check the normal operation and performance of the main equipment, peripheral
unit, and accessories.
4. If necessary, replace detachable parts, peripheral units, and accessories that
cannot be repaired. Keep a stock of good replacement phone and accessories.
5. If necessary, explain the correct method of operation to the customer.
6. Verify any faulty reported by the end-user at 2. and 3. Above.
7. Specify the symptom and fill out the fault report.
8. Send the fault report and faulty equipment to service level 2. Ask the subscriber
to wait for the equipment to be repaired.
9. In certain cases, replace the entire main equipment.
10. Receive back the repaired equipment and carry out a final check.
11. Return the repaired and correctly functioning equipment to the end-user.
INTRODUCTION OF SERVICE LEVEL 1
KP220 SERVICE MANUAL V1.2
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