Pioneer XMp3 User Manual page 38

Other Information
DOES NOT COVER DEFECTS OR DAMAGE CAUSED BY THE USE OF UNAUTHORIZED PARTS
OR LABOR FROM IMPROPER MAINTENANCE . ALTERED, DEFACED, OR REMOVED SERIAL
NUMBERS VOID THIS ENTIRE WARRANTY .
NO OTHER WARRANTIES
IN THE U .S .A . - PIONEER LIMITS ITS OBLIGATIONS UNDER ANY IMPLIED WARRANTIES
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, TO A PERIOD NOT TO EXCEED THE WARRANTY PERIOD .
NO WARRANTIES SHALL APPLY AFTER THE WARRANTY PERIOD . SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT
ALLOW THE EXCLUSIONS OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU . THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM
STATE TO STATE .
IN CANADA – EXCEPT AS EXPRESSLY PROVIDED HEREIN, THERE ARE NO REPRESENTATIONS,
WARRANTIES, OBLIGATIONS OR CONDITIONS, IMPLIED, STATUTORY OR OTHERWISE,
APPLICABLE TO THIS PRODUCT .
TO OBTAIN SERVICE
PUSA has appointed a number of Authorized Service Companies throughout the U .S .A .
should your product require service . To receive warranty service you need to present your
sales receipt showing place and date of original owner's transaction . If shipping the unit you
will need to package it carefully and send it, transportation prepaid by a traceable, insured
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method, to an Authorized Service Company . Package the product using adequate padding
material to prevent damage in transit . Include your name, address and telephone number where
you can be reached during business hours .
On all warranty complaints and concerns, please call 1-800-421-1404 .
DISPUTE RESOLUTION
Following our response to any initial request to Customer Support, should a dispute arise
between you and Pioneer, Pioneer makes available to you, without charge, it's Complaint
Resolution Program . You are required to use the Complaint Resolution Program before you
exercise any rights under, or seek any remedies, created by Title I of the Magnuson-Moss
Warranty-Federal Trade Commission Improvement Act, 15 U .S .C . 2301 et seq .
To use the Complaint Resolution Program call 1-800-421-1404 and explain to the customer
service representative the problem you are experiencing, steps you have taken to have the
product repaired during the warranty period and the name of the authorized Distributor/Dealer
from whom the Pioneer product was purchased . After the complaint has been explained to the
representative, a resolution number will be issued . Within 40 days of receiving your complaint,
Pioneer will investigate the dispute and will either: (1) respond to your complaint in writing
informing you what action Pioneer will take, and in what time period, to resolve the dispute;
or (2) respond to your complaint in writing informing you why it will not take any action .
For hook-up and operation of your unit or to locate an Authorized Service Company, please call
or write:
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