Hyundai Sonata Hybrid 2014 Owner's Handbook Manual page 14

SECTION 4
Dispute Resolution (arbitration) program. Hyundai offers the
program through:
BBB AUTO LINE
Alternative Dispute Resolution Division
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
1-800-955-5100
This service is provided at no cost to you and is part of
Hyundai's effort to provide you with an impartial third-party or-
ganization to equitably resolve your concerns.
AUTO LINE will perform arbitration services on disputes in-
volving Hyundai vehicles with an alleged nonconformity, de-
fect, or deficient warranty performance, as may be required by
state or federal law.
NOTE: If your state law requires written notification to the
manufacturer please write:
HYUNDAI MOTOR AMERICA
Hyundai Customer Connect Center
PO Box 20850
Fountain Valley, CA 92708
Consumeraffairs@hmausa.com
CONSUMER INFORMATION
To begin the Alternative Dispute Resolution (arbitration) pro-
cess, simply call the Council of Better Business Bureaus at
1-800-955-5100 and you will be sent a Customer Claim Form,
along with a handbook describing how BBB AUTO LINE
works. Time and mileage limitations may apply. Please refer
to the Owner's Handbook Supplement for additional informa-
tion regarding eligibility requirements in your state.
IMPORTANT: You must use BBB AUTO LINE prior to seeking
remedies through a court action pursuant to the Magnuson-
Moss Warranty Act("the Act"), except in Georgia although that
option is still available to you. However, if you choose to seek
remedies that are not created by the Act, you are not required
to use BBB AUTO LINE, although that option is still available
to you. You must also use BBB AUTO LINE if you are seeking
remedies under the "Lemon Laws" of your state if your state
statute requires you to do so.
A decision should be rendered within 40 days of AUTO LINE's
receipt of your properly completed Customer Claim Form.
BBB will mail you a copy of the arbitrator's decision and if you
accept the decision, all parties must comply with the decision
within the time limits (performance date) set by the arbitrator.
Approximately two weeks after the "performance date", BBB
shall contact the consumer to verify that the arbitrators' deci-
sion has been completed.
AUTO LINE's decisions do not include attorney's fees, civil
penalties, punitive damages, multiple damages or conse-
quential damages other than incidental damages which you
may be entitled to under law.
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