Consumer Information; Section 4 Consumer Information - Hyundai Sonata Hybrid 2014 Owner's Handbook Manual

SECTION 4
HYUNDAI'S CONSUMER ASSISTANCE
PROCESS
Hyundai is dedicated to achieving the highest level of con-
sumer satisfaction with our product through quality design
and workmanship and customer service. Your Hyundai Deal-
ership is in the best position to assist you with your sales, ser-
vice or parts needs.
In the event you have a concern with your vehicle, being able
to provide the information below will be helpful in seeking as-
sistance:
- Name and address
- Vehicle model and model year
- Date of purchase
- Vehicle Identification Number
(a 17-Digit number found on driver's side dashboard)
- Current Mileage
- Selling and servicing Dealer
- Service History of your vehicle
- Brief description of concern
- Day/Evening Telephone Number
- What you are seeking
We recommend you use the following steps to resolve your
vehicle's performance or servicing concerns:
1) First, speak to the Service Advisor at the dealership. This
person is in the best position to respond to your concerns.
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CONSUMER INFORMATION

2) Should you require additional assistance, speak with the
Service Manager or General Manager at the dealer.
3) After consulting with your dealership, if you feel additional
clarification or help is needed, write or call our Customer
Connect Center:
HYUNDAI MOTOR AMERICA
Hyundai Customer Connect Center
PO Box 20850
Fountain Valley, CA 92708
800-633-5151
Consumeraffairs@hmausa.com
Hyundai's Customer Connect Center representatives are
available Monday through Friday, between the hours of
5:00AM and 7:00PM PST and Saturday and Sunday between
6:30AM and 3:00PM PST(English). For Customer Connect
Center assistance in Spanish or Korean, representatives are
available Monday through Friday between 6:30AM and
3:00PM PST. They are prepared to answer any questions re-
garding your Hyundai, and may also provide assistance in
getting your concern resolved through the dealer.
ALTERNATIVE DISPUTE RESOLUTION
Hyundai Motor America's internal consumer assistance pro-
cess will make every effort to resolve every customer concern
in a satisfactory manner. We realize, however, that mutual
agreement on some issues may not be possible. To ensure
that you have had an opportunity to have your concern fully
reviewed, Hyundai Motor America provides an Alternative