SoftBank 932SH Starter Manual page 129

Troubleshooting
Incoming Messages
3
Handset won't ring or vibrate for
some incoming messages
. Handset does not ring or vibrate for
4
messages with Low Priority.
. Handset does not ring, vibrate or open
Information window for messages
filtered as spam.
3
A confirmation requesting a reply
appears
. To reply, choose Yes and press %.
Confirmation does not appear for
replied messages.
3
Handset won't respond according
to Feeling Mail settings
. Ringtone, Light and Vibration settings
in Phone Book take priority.
. Feeling Mail settings are disabled
when:
, Sender is saved in Phone Book as
Secret entry
, The message was filtered as spam
, The message was sorted to a
Secret folder
3
Message text appears distorted
. Follow these steps to change encoding:
In message window, B
S
Settings
S
Select option
34
4-
Handling Messages
3
3
3
3
S
View
% S S %
Char-code
S %
Cannot move messages into some
folders
. To move to Secret folders, unlock
temporarily or cancel Secret beforehand.
Cannot receive messages
. If A appears, memory is full; delete
messages (P.4-25).
. If ) appears, move to a place where
signal is strong.
S! Mail is not delivered as sent
. Recipient must be subscribed to
S! Mail, Super Mail or Long Mail. The
maximum size of messages/
attachments handsets can receive
varies by make and model. Confirm
compatibility with recipient handsets.
Still images are not delivered as
sent
. Recipient handset may not be
JPEG-compatible. Convert JPEG files
to PNG.
3
Video clips are not delivered as
sent
. Send video files to S! Mail- or
VGS-compatible SoftBank handsets
supporting MPEG-4.