Troubleshooting; Contacting Technical Support - VideoLogic Sirocco Crossfire User Manual

Troubleshooting

Solving the problem
These are some of the most likely reasons for problems you might
have with Sirocco Crossfire.
I can't get any sound.
Make sure that the amplifier and audio source are:
• switched on.
• connected properly.
• producing sound. Listen through headphones to confirm this.
If you have connected Sirocco Crossfire to a PC sound card, make
sure the Windows volume control isn't set to mute, by double-
clicking the speaker icon on your Windows taskbar.
Make sure all the cables are properly connected.
The sound has too much or too little bass.
Adjust the Sub control on the amplifier.
If your audio source has tone controls, set them to neutral.
If you have too little bass, make sure the bass reflex port (the hole
at the front of the subwoofer) isn't obscured.
Make sure the subwoofer and satellites are properly connected.
There is sound, but it is very quiet.
Make sure the Volume control on the amplifier isn't set too low.
If your source has a volume control, make sure it isn't set too low.
Make sure the audio source is properly connected.
If you have connected Sirocco Crossfire to a PC sound card, make
sure the Windows volume control isn't set too low, by double-
clicking the speaker icon on your Windows taskbar.
Audio sounds distorted.
If your source has a volume control, make sure it isn't set too high.
Make sure you are using a line-level audio source, and that the
signal isn't being amplified before it connects to the amplifier.
Make sure all the cables are properly connected.
One of the speakers isn't working.
You may have pushed the speaker cable so far into the socket at
the back of the speaker or amplifier that the socket contacts with
the cable's insulating jacket rather than the metal connector. Pull
the cable out until you are sure there is a metal-to-metal contact.
I can hear bass effects while listening to music
on source 2 or 3.
You may be running your surround sound source with the low
frequency effects (LFE) channel still active. Either switch off the
surround sound source, pause it, or stop it
Only the front speakers are working, or only the
rear speakers are working.
If just the front speakers are working, you may be using stereo
Inputs 2 or 3 with the Quad switch out, or you may have set the
Fade control fully clockwise for front speakers only.
If just the rear speakers are working, you may have set the Fade
control fully anti-clockwise for rear speakers only.
One of the satellites is not producing sound.
This could be a problem with the satellite, the audio source or
the amplifier.
Go through these steps to find out which:
1. Swap the left and right phono leads at the back of the
amplifier, for the stereo pair (front or rear).
If the satellite remains dead, go to step 2.
If the satellites swap too, that is, the dead satellite becomes
live and the live satellite goes dead, the problem is with the
audio source or the cables, so make sure the source is working
and that the cables are properly connected.
2. Replace the phono leads as they were on the back of the
amplifier. Now swap all the right satellite cables on the back of
the amplifier with all the left satellite cables.
If the satellite remains dead, the problem is with the satellite.
If the satellites swap too, that is, the dead satellite becomes
live and the live satellite goes dead, then the problem is with
the amplifier.
In either event, contact VideoLogic using the details below.

Contacting technical support

If you still have a problem with Sirocco Crossfire, either visit our
web site at http://www.videologic.com/ for the latest support
information, or contact us using the details below.
USA, Canada and Latin America
support +1 888 618 3579
fax +1 888 336 1197
e-mail support_usa@videologic.com
German-speaking countries
support +49 (0)6103 934714
fax +49 (0)6103 311022
BBS +49 (0)6103 936726(ISDN/Analog)
e-mail support_gmbh@videologic.com
All other countries
support +44 (0)1923 277477
fax +44 (0)1923 270188
e-mail support@videologic.com
Repair program
Do not use Sirocco Crossfire for sustained periods at high volume
with an input signal above line level (i.e. amplified before it
reaches the amplifier). Due to the high power capability of the
Sirocco Crossfire amplifier, this may damage the speaker cones.
Should this happen, VideoLogic offer a low cost return to base
repair program on evidence of proof of sale (for example, a
receipt). Contact VideoLogic for details.