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2. If a problem arises that has not been
resolved to your satisfaction by your local
dealer, contact Fleetwood Owner Relations.
The locations are listed in the back of this
manual. Please contact the one nearest you.
3. We sincerely believe that your dealer and the
factory representative will be able to solve
any problem which might arise. If their com-
bined efforts are not satisfactory, please send
a letter describing the circumstances to:
Fleetwood Owner Relations
P.O. Box 59933
Riverside, CA
92517
Please include the brand name and serial
number of your motor home. The serial num-
ber is located on the identification tag next to
the entry door, and on your warranty card.
4. If you wish to call for assistance, please
use this toll-free telephone number:
Fleetwood Owner Relations
(800) 322-8216
There may be times when your motor home will
need repairs or parts while you are on the road.
If
your motor home is repaired by a non-author-
ized repair facility (non-Fleetwood dealer), be
sure to save receipts and especially any parts
that are replaced. These parts will usually have
to be returned to your dealer before you can be
reimbursed for their cost.
WARRANTY SERVICE
If you need service or warranty information,
please see the booklets and other documents
included in your Own·er's Information Package.
When contacting any of the equipment manu-
facturers, always have the model and serial
numbers available. Appliance identification
numbers will be found on tags or plates attached
to the appliance.
If you ever need warranty work done, be sure to
have the right papers with you. If required work
is not covered under the warranty, your dealer's
service department can help you with getting the
Introduction
correct service. Always keep a maintenance log
of your RV's service history.
Always make a written list of the RV's problems
or the specific work you want done. If you've had
work done that is not on your maintenance log,
let the service advisor know. Don't keep secrets.
And finally, be reasonable with requests. If you
have a long list of service items that need atten-
tion and you need your RV very soon, discuss
the situation with the service advisor, listing the
items in order of priority. This will help the
service department manage their time and will
help get you going as quickly as possible.
If you have a warranty or service concern about
the chassis portion of your vehicle please be
aware that you may go directly to an authorized
chassis dealer for service. This may save you
time and effort as the chassis warranty is
administered by the chassis manufacturer.
Consult your area phone directory for an author-
ized dealer and make arrangements with their
service department. If you are unsure if the con-
cern is chassis related, feel free to contact your
Fleetwood dealer to assist you.
REPORTING SAFETY DEFECTS
If you believe that your vehicle has a defect
which could cause a crash, injury, or death, you
should immediately inform the National
Highway Traffic Safety Administration (NHTSA)
in addition to notifying the Fleetwood Owner
Relations at 1-800-322-8216.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign.
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-888-327-4236 or
write to:
NHTSA
U.S. Department of Transportation
400
Seventh St. SW
Washington, DC
20590
04-3
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