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TROUBLESHOOTING:
WARNING: Turn off the appliance, unplug and let cool for at least 15 minutes before attempting to service. Only a qualified professional should
attempt to service or repair the appliance.
IF YOU EXPERIENCE DIFFICULTIES, PLEASE DO NOT RETURN THIS PRODUCT TO STORE For assistance with this appliance, please call our customer service department toll free
at 1-877-744-3649 or e-mail us at service@phoenixinno.com.
FREQUENTLY ASKED QUESTIONS (FAQS)
PROBLEM
No warm air is coming from the
heater.
The appliance turns off and will not
turn back on.
The appliance does not turn on when
the button is pushed to "ON"
Remote Control will not turn on the
appliance when the power button is
pushed "ON".
Digital Temperature Screen is off
Settings on Control Panel or Remote
Control cannot be adjusted.
Remote Control does not work.
Call 1-877-744-3649 for assistance or email us at service@phoenixinno.com
POSSIBLE CAUSE
1. The overheat protection device in the appliance
has been triggered.
2. Thermostat is set lower than room temperature.
1. The overheat protection device in the appliance
has been triggered.
2. House circuit breaker has been tripped.
1. The overheat protection device in the appliance
has been triggered.
1. Check the light (B) above the Power Switch on the
control panel and ensure it is lit up (red).
2. House circuit breaker has been tripped.
1. There has been no temperature adjustments for
over 5 minutes.
1. The "Child Lock" feature (R) on the remote control
may be activated.
2. The ESO feature (U) on the remote control may be
activated.
1. Low Batteries.
2. Red light must be on above Master Power Switch
to operate Remote Control.
MC
SOLUTION
1. Turn all controls off, unplug the appliance, allow to cool for
at least 15 minutes, plug back in and restart.
2. Push temperature buttons on control panel or remote
control to increase temperature.
1. Turn all controls off, unplug the appliance, allow to cool for
at least 15 minutes, plug back in and restart.
2. Reset house circuit breaker.
1. Turn all controls off, unplug the alliance, allow to cool for at
least 15 minutes, plug back in and restart.
1. If the light is not lit up (B) on the control panel, the
appliance needs to be plugged in.
2. Reset house circuit breaker.
1. Push Temperature Buttons on the Control Panel or Remote
Control to light up.
1. Push the "Child Lock" feature (R) on the remote control to
unlock the controls.
2. Push the "ESO" feature (U) on the remote control to unlock
the controls.
1. Replace the battery in the Remote Control. See
Maintenance Section.
2. Check to ensure the appliance is plugged in.
6
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