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Sonic SoundGate 2 User Manual

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SoundGate 2
User Guide
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Summary of Contents for Sonic SoundGate 2

  • Page 1 SoundGate 2 User Guide www.sonici.com...
  • Page 3 MP3 player, this guide will offer the instructions necessary to get you on your way to better hearing. Please read the entire contents of this booklet before using your SoundGate 2 device. It contains instructions and important information about its use and handling.
  • Page 4 Instructions for Use The following models are covered by these instructions: SoundGate 2. The SoundGate 2 is intended to be used as: 1. A remote control of your hearing instruments. SoundGate 2 may be used as a remote control, enabling you to adjust the hearing instrument volume control and listening programs.

  • Page 5: Table Of Contents

    Battery Life Attaching the Neck Strap Wearing the SoundGate 2 Use of the Protective Skin Microphone SoundGate 2 Operation Turning your SoundGate 2 ON and OFF Volume and Program Adjustment Pairing to a Mobile Phone or other Bluetooth Devices ®...
  • Page 6 · soundgate 2 SoundGate 2 Wireless Range Visual Indicators Troubleshooting Maintenance International Warranty Information to the User Regarding the Radio Communication Part of the Device Declaration of Conformity Information and Explanation of Symbols Service...

  • Page 7: General Warnings And Safety Guidelines

    Familiarize yourself with the following general warnings before using your SoundGate 2 device. Hazard warnings SoundGate 2 is not a toy and should be kept away from children and anyone else who might swallow parts or otherwise cause injury to themselves.
  • Page 8 SoundGate 2 should not be used in an aircraft unless specifically permitted by the flight personnel. SoundGate 2 is designed to comply with the most stringent Standards of International Electromagnetic Compatibility.
  • Page 9 2 · user guide The safe use of the SoundGate 2 with the Auxiliary input cable is determined by an external signal source. When the input cable is connected to mains-operated equipment, this equipment must comply with IEC-60065, IEC-60950, IEC-60601 or equivalent safety standards.

  • Page 10: Introduction

    · soundgate 2 Introduction The following items are included within your SoundGate 2 package and will be covered within this instruction guide: SoundGate 2 Neck strap SN2_ILLU_Neckloop_HI SN2_ILLU_Overview_HI 3.5 mm stereo cable Power adapter...
  • Page 11 2 · user guide Charger cradle Protective skin SN2_ILLU_ProtectiveSkin_HI SoundGate 2 User Guide SN2_ILLU_ChargerCradle_HI www.sonici.com USB charging cable User Guide SN2_ILLU_UsbCable_HI...
  • Page 12 · soundgate 2 SoundGate 2 overview 1 Power on/off  6 Phone key 2 LED indicator  7 Microphone inlet 3 Volume control  8 Neck strap jacks 4 Auxiliary input key  9 3.5 mm auxiliary input 5 TV key 10 Micro-USB charger jack...

  • Page 13: Getting Started

    The SoundGate 2 should be charged daily to ensure sufficient battery life during normal hours of operation. The SoundGate 2 can be charged in the following ways: · Connect the power adapter to the micro-USB charger jack on the SoundGate 2. Then plug the power adapter into a wall socket.
  • Page 14 SoundGate 2 into the cradle with the power key facing up. SN2_ILLU_BatteryChargeCradle_HI · When using the SoundGate 2 in a vehicle, you may connect the USB charging cable to the micro-USB charger jack on the SoundGate 2. Then plug the opposite end into a 12 V car USB port or adapter (not included).

  • Page 15: Battery Indication

    2 · user guide Battery Indication The LED indicator on the top of your SoundGate 2 will help you monitor the status of your battery life and/or charging. LED indication Status Green Battery status is OK Battery life is low (approx.
  • Page 16 · soundgate 2 LED indication Status Green (flashing) Battery is connected to a power source and actively charging Green Battery is charged completely (SoundGate 2 powered ON) Battery is charged completely (SoundGate 2 powered OFF) SN2_ILLU_GreenLedFlashing_HI SN2_ILLU_GreenLed_HI SN2_ILLU_NoLightLed_HI...

  • Page 17: Battery Life

    2 · user guide Battery Life The battery life of your SoundGate 2 device depends on the type and duration of usage. The table below indicates the maximum time a completely charged SoundGate 2 battery will run for various functions.

  • Page 18: Attaching The Neck Strap

    The neck strap serves as an antenna and helps direct the audio signal to your hearing instruments. Insert both ends of the neck strap into the neck strap jacks of your SoundGate 2. When the neck strap is inserted completely, it will click.
  • Page 19 2 · user guide SN2_ILLU_NeckStrapAttach_HI Note! Using SoundGate 2 without the neck strap requires more power – consequently maximum streaming time is reduced to 5 hours on one full battery charge.

  • Page 20: Wearing The Soundgate 2

    · soundgate 2 Wearing the SoundGate 2 Please use the guidelines below to determine how your SoundGate 2 should be worn for different types of use. Hands free with neck strap Recommended uses: Bluetooth streaming, wired ® connection to MP3 or PC...

  • Page 21: Use Of The Protective Skin

    2 · user guide Use of the Protective Skin A protective skin is included in your SoundGate 2 package to help protect the device from debris and light moisture. The protective skin may be used in any of the recommended wearing positions.

  • Page 22: Microphone

    · soundgate 2 Microphone The microphone in the SoundGate 2 is only active during streamed phone calls. In all other situations the microphone is turned off. To ensure optimal sound quality for the person you are speaking with during streamed phone calls, it is recommended to position the SoundGate 2 microphone 4 –12 inches (10–30 cm) from your mouth.

  • Page 23: Soundgate 2 Operation

    2 · user guide SoundGate 2 Operation Your SoundGate 2 can be used in many ways to improve communication and add convenience for daily listening. Whether using the SoundGate 2 as a remote control to change your hearing instrument volume settings...

  • Page 24: Turning Your Soundgate 2 On And Off

    Press the SoundGate 2 power key for approximately 2 seconds to turn your SoundGate 2 device ON/OFF. The LED indicator on the top of the SoundGate 2 will be green when your device is powered ON with a charged battery.
  • Page 25 2 · user guide LED indicator SoundGate 2 status Power ON with charged battery Power OFF Power OFF with connected power source SN2_ILLU_GreenLed_HI SN2_ILLU_NoLightLed_HI SN2_ILLU_GreenLedFlashing_HI...

  • Page 26: Volume And Program Adjustment

    · soundgate 2 Volume and Program Adjustment The SoundGate 2 may be used to optimize your hearing instrument(s) Volume Control and listening program settings. Adjusting volume A short press to the SoundGate 2 volume up or down key will adjust the listening volume in your hearing instrument(s).
  • Page 27 2 · user guide Changing programs If multiple listening programs have been configured, you may cycle forward or 2 sec. backward through the available programs by pressing and holding the SoundGate 2 volume up or down key for approximately 2 seconds.

  • Page 28: Pairing To A Mobile Phone

    SoundGate 2 and a Bluetooth -enabled device ® (i.e., mobile phone). Ensure the SoundGate 2 and Bluetooth device to be paired are within one meter ® of each other during the pairing process.
  • Page 29 ® specific instructions. The SoundGate 2 is capable of storing up to 8 paired devices at the same time. When the maximum number of paired devices is reached, the SoundGate 2 will begin to overwrite the oldest pairings.
  • Page 30 · soundgate 2 Connecting to paired Bluetooth devices ® When the SoundGate 2 has been paired and is within range of a Bluetooth device, the devices will ® automatically locate each other. Use the appropriate button on your SoundGate 2 to activate whichever Bluetooth source you wish to listen to.

  • Page 31: Using With A Mobile Phone

    You should wear SoundGate 2 with the neck strap at all times when using with a mobile phone. Once you have paired your mobile phone to the SoundGate 2 as instructed...
  • Page 32 Bluetooth -connected ® mobile phone. The phone key on your SoundGate 2 will also flash rapidly green. A short press to the SoundGate 2 phone key will accept the incoming call. The phone key will remain illuminated green as long as the call is active.
  • Page 33 2 · user guide Transfer a call back When in a call, press and hold to the mobile phone the SoundGate 2 Phone key for 2 – 3 seconds to transfer control of the call back to the mobile phone. A subsequent 2 –...
  • Page 34 · soundgate 2 End a phone call When a phone call is complete, a short press on the SoundGate 2 phone key will terminate the call. The previous listening program or streaming state will resume. You may also end the call from...
  • Page 35 2 · user guide Last call return To automatically prompt a call to the last number dialed from your paired Bluetooth ® mobile phone, press and hold the SoundGate 2 phone key for 2 – 3 seconds. Voice dialing...

  • Page 36: Using With An Mp3 Player Or Computer

    · soundgate 2 Using with an MP3 Player or Computer The SoundGate 2 can be used to connect to audio sources such as MP3 players or personal computers either: · Via a wireless Bluetooth connection, or ® · Via a wired cable connection...
  • Page 37 2 · user guide Begin audio streaming by giving a short press to the SoundGate 2 auxiliary input key. When audio streaming is active, the auxiliary input key will illuminate orange. To end listening through the wireless source and...

  • Page 38: Wired Connection

    · soundgate 2 Wired Connection The SoundGate 2 can also be used with a wide range of audio devices via a wired connection. Plug one end of the 3.5 mm stereo cable included with your SoundGate 2, into the appropriate 3.5 mm headset jack of the MP3, computer or audio source of choice.
  • Page 39 2 · user guide Note! The SoundGate 2 has been linked to your hearing instrument(s) by your hearing care provider. The hearing instrument(s) will only accept remote control commands and audio streaming from the SoundGate 2 to which they are linked. This ensures that...

  • Page 40: Using The Telecoil

    · soundgate 2 Using the Telecoil The SoundGate 2 has a built-in induction loop receiver, which can be used to pick up audio information from auditoriums, churches or public buildings which have an installed audio loop. If you are unsure if a location has an audio loop installed, look for the universal symbol below.
  • Page 41 2 · user guide To end listening through the looped source and resume the previous listening program or streaming state, give another 2 – 3 second press to the auxiliary input key. SN2_ILLU_AuxKeyPress_HI...

  • Page 42: Soundgate 2 Wireless Range

    · soundgate 2 SoundGate 2 Wireless Range External audio device SoundGate 2 (Bluetooth ® The SoundGate 2 has a built-in Bluetooth receiver, ® which is used to receive audio signals from external communication devices that also use Bluetooth ®...
  • Page 43 In order to stream information without interruption, it is recommended to keep your SoundGate 2 unit and your hearing instrument(s) within a range of approximately 40 inches (1 meter). This range could be reduced by metal objects and/or strong magnetic fields.
  • Page 44 · soundgate 2 Always wear the neck strap antenna while streaming audio from your SoundGate 2. SN2_ILLU_SoundgateWithNeckStrap_HI...

  • Page 45: Visual Indicators

    2 · user guide Visual Indicators Light Action Status Phone key Blinking GREEN Phone ringing Steady GREEN Active phone call No light No active calls TV key Blinking Pairing to TV ORANGE Adapter Steady Active streaming TV ORANGE Adapter...
  • Page 46 · soundgate 2 Light Action Status Blinking BLUE Bluetooth pairing ® indicator mode Steady GREEN Battery OK Blinking GREEN Battery charging Steady RED Battery is low Blinking RED Battery is critically low No light SoundGate 2 SN2_ILLU_NoLightLed_HI is OFF...
  • Page 47 2 · user guide Notes...

  • Page 48: Troubleshooting

    · soundgate 2 Troubleshooting Pairing Problem SoundGate 2 will not The SoundGate 2 is powered OFF enter Bluetooth ® The SoundGate 2 battery pairing mode is critically low My Bluetooth The SoundGate 2 is out ® device is not...
  • Page 49 ® are actively in their pairing states when repeating the pairing process. Press and hold the SoundGate 2 power key for approximately 5 – 6 seconds until the LED indicator flashes rapidly blue. The SoundGate 2 pairing mode is active for 2 minutes.
  • Page 50 The SoundGate 2 battery is critically low The SoundGate 2 The SoundGate 2 is out of range phone key is blinking when the phone is ringing but I hear no ringing indication in my hearing instru-...
  • Page 51 ® ® is active. Recharge the SoundGate 2 battery Ensure the SoundGate 2 is kept within 20 inches (50 cm) of the hearing instruments. For optimum performance always use the neck strap antenna Ensure the SoundGate 2 and Bluetooth phone are ®...
  • Page 52 · soundgate 2 Phone Problem The other party The SoundGate 2 microphone has difficulty is not picking up your voice hearing my voice clearly on the phone I have difficulty Environmental sounds understanding interfere with speech the other party...
  • Page 53 Caution: Do not mute the hearing instrument microphones in listening situations that require your better hearing, e.g., traffic. Adjust the volume on your SoundGate 2 device to a sufficient volume to improve understanding Refer to the manual of your phone to deactivate the...
  • Page 54 · soundgate 2 Wired audio Problem There is no audio The audio source needs in the hearing to be turned on and connected instruments to the SoundGate 2 Volume level Volume needs to be adjusted on is too high...
  • Page 55 Adjust the volume on the audio source to a level that suits you Solution The SoundGate 2 battery must be charged for at least 20 minutes before it can operate. For optimal use, avoid draining the battery completely.

  • Page 56: Maintenance

    The SoundGate 2 requires a minimum amount of regular maintenance to ensure proper function. Wipe the SoundGate 2 daily with a dry or slightly damp cloth to remove any debris from its surface. The microphone opening and audio input ports must be kept free of dirt and debris at all times.

  • Page 57: International Warranty

    The Sonic SoundGate 2 has a limited warranty, covering defects in materials and workmanship. This warranty covers the SoundGate 2 itself, but not accessories such as charger units, cable, etc. This warranty becomes invalid if a defect is a result of misuse or maltreatment.

  • Page 58: Information To The User Regarding The Radio Communication Part Of The Device

    · soundgate 2 Information to the User Regarding the Radio Communication Part of the Device Sonic Innovations, Inc. SoundGate 2 FCC ID ZTOSGATE2 IC: 9799A-SGATE2 Statement of compliance: This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada.
  • Page 59 2 · user guide Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 60 · soundgate 2 Caution: Changes or modifications not expressly approved by Sonic Innovations, Inc. could void the user’s authority to operate the equipment.

  • Page 61: Declaration Of Conformity

    2 · user guide Declaration of Conformity This device is classified as accessory in Class I for medical devices and is in conformance with the essential requirements of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. The radio...

  • Page 62: Information And Explanation Of Symbols

    · soundgate 2 Information and Explanation of Symbols The CE conformity marking indicates conformance to all applicable European Directives This symbol indicates that it is important for the user to read and take into account the relevant information in these instructions for use...
  • Page 63 2 · user guide Operating The product is designed such that conditions it functions without problem or restrictions if used as intended, unless otherwise noted in these instructions for use. The operating temperature for the SoundGate 2 is 10°– 45° C.

  • Page 64: Service

    · soundgate 2 Service If the information listed on the previous pages did not solve a problem you are having with your SoundGate 2 device, please contact your hearing care provider. Do not attempt to repair your SoundGate 2 device yourself.
  • Page 65 2 · user guide Notes...
  • Page 66 · soundgate 2 Notes 137740 | UK...
  • Page 68 08873 usa 3018 Bern, switzerland + 1 888 423 7834 + 41 31 560 21 21 Australia Canada Sonic Innovations Pty Ltd Sonic Innovations Canada Ltd. Wholesale & equipment division 2885-B le Corbusier Blvd 629 nudgee road Laval, Québec H7L 4J5...

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