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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX WARNING This service information is designed for experienced repair technicians only and is not designed for use by the general public. It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product. Products powered by electricity should be serviced or repaired only by experienced professional technicians.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 1 Safety Precautions 1.1. For Service Technicians • Repair service shall be provided in accordance with repair technology information such as service manual so as to prevent fires, injury or electric shock, which can be caused by improper repair work. 1.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 2.2.1. Suggested PbF Solder There are several types of PbF solder available commercially. While this product is manufactured using Tin, Silver, and Copper (Sn+Ag+Cu), you can also use Tin and Copper (Sn+Cu), or Tin, Zinc, and Bismuth (Sn+Zn+Bi). Please check the manufacturer's specific instructions for the melting points of their products and any precautions for using their product with other materials.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 3 Specifications Handset Base Unit Charger Power Supply AC Adaptor Rechargeable Ni-MH battery AC Adaptor (KX-TG3411/3412:PNLV226BX0Z, (2 x 1.2 V, 550 mAh) (KX-TG3411/3412: PNLV226BX0Z, 100-240 V AC KX-3419: PNLV226EZ, 100-240 V AC KX-3419: PNLV226EZ, 220-240 V AC, 50/60 Hz ) 220-240 V AC, 50/60 Hz ) Receiving/Transmitting Frequency 90 channels within 2.4 GHz - 2.48 GHz...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 4 Technical Descriptions 4.1. FHSS Description 4.1.1. Frequency The frequency range of 2.4 GHz-2.48 GHz is used. Transmitting and receiving channel between base unit and handset is same frequency. 4.1.2. FHSS (Frequency Hopping Spread Spectrum) This telephone is using an IC chip which has similar specification to WDCT (World Digital Cordless Telephone) and is the telephone system that can use multiple portable unit simultaneously.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 4.1.2.1. TDD Frame Format 5 ms 5 ms Up Link ( Handset - > Base Unit ) Down Link ( Base Unit - > Handset ) DATA rate : 576 Mbps 833 µs 4.1.2.2. TDMA system This system is the cycles of 10 ms, and has 6 duplex paths, but maximum duplex communication path is 5 because of dummy bearer use.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 4.5. Circuit Operation (Base Unit) General Description: (BBIC, EEPROM) is a digital speech/signal processing system that implements all the functions of speech compression and memory management required in a digital telephone. The BBIC system is fully controlled by a host processor. The host processor provides activation and control of all that functions as follows.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 4.5.3. Power Supply Circuit/Reset Circuit The power supply voltage from AC adaptor is converted to VBAT (3.0V) in IC302. And +3.0V for peripherals and analog part is insulated from VBAT by Doubler of BBIC. Circuit Operation: +5.5V +3.0V VDD3 IC501 IC302 +5.5V...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 4.5.3.1. Charge Circuit The voltage from the AC adaptor is supplied to the charge circuits. +5.5V F301 CHARGE+ C351 CHARGE-...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 4.5.4. Telephone Line Interface Telephone Line Interface Circuit: Function • Bell signal detection • ON/OFF hook and pulse dial circuit • Side tone circuit Bell (RINGING) signal detection and OFF HOOK circuit: In the idle mode, Q141 is open to cut the DC loop current and decrease the ring load. When ring voltage appears at the Tip (T) and Ring (R) leads (When the telephone rings), the AC ring voltage is transferred as follows: L1T→L101→C105→R105→R110→R111→R112→BBIC pin18(RINGING) When the CPU (BBIC) detects a ring signal, Q141 turns on, thus providing an off-hook condition (active DC current flow through...
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 4.5.5. Parallel Connection Detect Circuit/Auto Disconnect Circuit Function: In order to disable call waiting and stutter tone functions when using telephones connected in parallel, it is necessary to have a circuit that judges whether a telephone connected in parallel is in use or not. This circuit determines whether the telephone connected in parallel is on hook or off hook by detecting changes in the T/R voltage.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 4.5.6. Calling Line Identification (Caller ID)/Call Waiting Caller ID Function: The caller ID is a chargeable ID which the user of a telephone circuit obtains by entering a contract with the telephone company to utilize a caller ID service. For this reason, the operation of this circuit assumes that a caller ID service contract has been entered for the circuit being used.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 4.8. Circuit Operation (Handset) 4.8.1. Outline Handset consists of the following ICs as shown in Block Diagram (Handset) (P.18). • DECT BBIC (Base Band IC): IC5 - All data signals (forming/analyzing ACK or CMD signal) - All interfaces (ex: Key, Detector Circuit, Charge, EEPROM, LCD) •...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 4.8.3. Charge Circuit Circuit Operation: When charging the handset on the Base Unit, the charge current is as follows; DCP+(5.5 V) → F301 → R371 → R372 → D362 → CHARGE+(Base) → CHARGE+(Handset) → → Q3 → F1 → BATTERY+...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 5 Location of Controls and Components Refer to the Operating Instructions. Note: You can download and refer to the Operating Instructions (Instruction book) on TSN Server. 6 Installation Instructions Refer to the Operating Instructions. Note: You can download and refer to the Operating Instructions (Instruction book) on TSN Server. 7 Operating Instructions Refer to the Operating Instructions.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 8 Test Mode 8.1. Engineering Mode 8.1.1. Base Unit Important: Make sure the address on LCD is correct when entering new data. Otherwise, you may ruin the unit. {j/OK} (Menu/OK) {OFF} {C} (Clear) {FLASH} {CALL WAIT} Navigator key {^} {V} {<} {>} Dial keypad H/S key operation H/S LCD...
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX Frequently Used Items (Base Unit) ex.) Items Address Default Data New Data Remarks C-ID (DTMF) sensitivity 05 6C 01 (6 dB up) 02 (12 dB up) When hex changes from “00” to “01” or “02”, gain increases by 6 dB or 12 dB. Frequency 00 08/00 07 02/70...
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 8.1.2. Handset Important: Make sure the address on LCD is correct when entering new data. Otherwise, you may ruin the unit. {j/OK} (Menu/OK) {OFF} {C} (Clear) {FLASH} {CALL WAIT} Navigator key {^} {V} {<} {>} Dial keypad H/S key operation H/S LCD Caller list {j/OK} (Menu/OK)
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX Frequently Used Items (Handset) ex.) Items Address Default Data New Data Possible Adjusted Possible Adjusted Remarks Value MAX (hex) Value MIN (hex) Sending level 04 14 Adjusted value Given value (*2) Receiving level 04 15 Adjusted value Given value (*3) Battery Low 00 09...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 9 Service Mode 9.1. How to Clear User Setting Units are reset to the Factory settings by this operation (Erase recorded Voice messages, stored Phone numbers, Caller list and etc.) Note: • Some menus are not reset. Refer to Operating Instructions (P.23). •...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10 Troubleshooting Guide 10.1. Troubleshooting Flowchart FLOW CHART Not working Power ON Base Unit Check Power Link No link No charge Battery Charge Check Battery Charge Check Link Range Check the RF part No voice Handset Voice Transmission Check Handset Transmission No voice Handset Voice Reception Check Handset Reception...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10.1.1. Check Power 10.1.1.1. Base Unit Is the AC Adaptor inserted into AC outlet? (*1) AC Adaptor. Is output voltage of AC adaptor 5.5 V? Check Check Power Supply Circuit. Check VDD1(1.8V) :Test point (VDD1) RSTN: Reset = "High"? Check Reset Circuit.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10.1.2. Check Battery Charge 10.1.2.1. Base Unit Plug in the AC Power source. Charge Handset on Base Unit. Check Charge Circuit of Base Unit. Is the voltage of two charge contacts about 3 V or more? Check Handset. Check Charge Contacts at Base Unit from mechanical point of view.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10.1.3. Check Link 10.1.3.1. Base Unit Does Base Unit make link with normal working Base Unit is OK. Check Handset. Handset? Is the voltage of VDD3 about 3.0V? Check around Power Supply Circuit. Is the voltage of VDD1 about 1.8V? Does the RF clock (CLK) oscillate at 10.368 MHz in Check around X501 and RF module and adjust Base Unit Test Mode?
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10.1.3.2. Handset Does Handset make link with Base Unit? Handset is OK. Check Base Unit. (Correct working unit) Is the voltage of TP VBAT about 2.2~2.8 V? Check the batteries. Check around Power Supply Circuit/Reset Circuit. Is the voltage of TP VDDC about 1.8 V? Is the voltage of TP 3.0 V about 3.0 V? Adjust +3.0V Vottage to 3.0V Does the RF clock (CLK) oscillate: 13.824 MHz...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10.1.4. Check the RF part 10.1.4.1. Finding out the Defective part 1. Prepare Regular HS (Handset) and Regular BU (Base unit). 2. a. Re-register regular HS (Normal mode) to Base Unit (to be checked). If this operation fails in some ways, the Base Unit is defective. b.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10.1.4.2. RF Check Flowchart Each item (1 ~ 3) of RF Check Flowchart corresponds to Check Table for RF part (P.36). Please refer to the each item. Start Link Control Check DSP interface parts. confirmation signal (RF Block <->DSP on BU/HS P.C.B) Normal confirmation X'tal...
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10.1.4.3. Check Table for RF part Item BU (Base Unit) Check HS (Handset) Check Link Confirmation Normal 1. Register Regular HS to BU (to be 1. Register HS (to be checked) to Regular checked). HS, BU Mode: [Normal mode] 2.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10.1.4.4. TEST RANGE Check Circuit block which range is defective can be found by the following check. Item BU (Base Unit) Check HS (Handset) Check Range Confirmation TX TEST 1. Register Regular HS to BU (to be checked). 1. Register HS (to be checked) to Regular BU. (TX Power check) 2.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10.1.5. Registering a Handset to the Base Unit 1 Handset: {j/OK} 2 { }: “Settings”i{j/OK} 3 { }: “Register HS” i{j/OK} 4 Base unit: Press and hold {x} for about 5 seconds. (No registration tone) L If all registered handsets start ringing, press {x} again to stop, then repeat this step.(KX-TG3412) L The next step must be completed within 90 seconds.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 10.1.7. Check Handset Transmission Check MIC of handset. Check handset Tx in Signal Route. Cross Reference: Signal Route (P.22) 10.1.8. Check Handset Reception Check speaker of handset. Check handset Rx in Signal Route. Cross Reference: Signal Route (P.22) Note: When checking the RF part, Refer to Check the RF part (P.34).
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 11 Disassembly and Assembly Instructions 11.1. Disassembly Instructions 11.1.1. Base Unit 2 screws Remove the 2 screws to remove the cabinet cover. Cabinet cover Insert a plastic card. (Ex. Used SIM card etc.) between the cabinet body and the cabinet cover, then pull it along the gap to open the cabinet.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 11.1.2. Handset 2 screws Remove the 2 screws. Insert a plastic card. (Ex. Used SIM card etc.) between the cabinet body Cabinet body and the cabinet cover, then pull it along the gap to open the cabinet. Likewise, open the other side of the cabinet.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 11.1.3. Charger Unit 2 charge terminals...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 11.2. How to Replace the Handset LCD Note: The illustrations are simplified in this page. They may differ from the actual product. P. C. board Vertical Interval Tolerance Peel off the FFC (Flexible Flat Cable) from 0.2 mm the LCD, in the direction of the arrow. Take care to ensure that the foil on the P.C.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 12 Measurements and Adjustments This chapter explains the measuring equipment, the JIG connection, and the PC setting method necessary for the measurement in Troubleshooting Guide (P.29) 12.1. Equipment Required • Digital multi-meter (DMM): it must be able to measure voltage and current. •...
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 12.2.2. Connections (Handset) Connect the DC Power or Battery to BATT+ and BATT-. Connect the JIG cable GND (black) to GND. Connect the JIG cable UTX (yellow) to UTX and URX (red) to URX. URX (red) To Serial Port UTX (yellow) (com port 1*) GND (black)
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 12.2.3. How to install Batch file into P.C. Insert the Batch file CD-ROM into CD-ROM drive and copy PNZZTG**** folder to your PC (example: D drive). <Example for Windows> On your computer, click [Start], select Programs Open an MS-DOS mode window. (All Programs for Windows XP/Windows Server 2003), then click MS-DOS Prompt.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 12.2.4. Commands See the table below for frequently used commands. Command name Function Example rdeeprom Read the data of EEPROM Type “rdeeprom 00 00 FF”, and the data from address “00 00” to “FF” is read out. readid Read ID (RFPI) Type “readid”, and the registered ID is read out.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 12.3. Adjustment of Base Unit When IC501 (BBIC) or IC611 (EEPROM) is exchanged, the Bandgap adjustment and the Frequency adjustment are necessary. When X501 (X'tal) is exchanged, the Frequency adjustment is necessary. Procedure: 1. Open a window of MS-DOS mode from the start-up menu. 2.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 12.4. Adjustment of Handset When IC5(BBIC) or IC3 (EEPROM) is exchanged, the Bandgap adjustment and the Frequency adjustment are necessary. When X1 (X'tal) is exchanged, the Frequency adjustment is necessary. Procedure: 1. Open a window of MS-DOS mode from the start-up menu. 2.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 12.6. Adjustment Standard (Charger Unit) When connecting the simulator equipment for checking, please refer to below. 12.6.1. Bottom View Digital Volt Meter /2 W 3.0A DC POWER DC 5.5 V...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 12.8. Things to Do after Replacing IC or X'tal If repairing or replacing EEPROM or X'tal, it is necessary to download the required data such as Programming data or adjustment data, etc. in memory. The set doesn't operate if it is not executed. 12.8.1.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 12.8.1.2. Handset First, operate the PC setting according to The Setting Method of JIG (P.44). Then download the appropriate data according to the following procedures. Items How to download/Required adjustment EEPROM (IC3) Adjusted parameter data is stored in memory. 1) Default batch file: Execute the command “default.bat”.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 12.9. How to Check the Handset Receiver 1. Prepare the digital voltmeter, and set the selector knob to ohm meter. 2. Put the probes at the speaker terminals as shown below. RECEIVER: Is the value between (+) terminal and (–) terminal about 150 ? Replace the receiver.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 13 Miscellaneous 13.1. How to Replace the LLP (Leadless Leadframe Package) IC Note: This description is only applied on the model with Shield case. 13.1.1. Preparation • PbF (: Pb free) Solder • Soldering Iron Tip Temperature of 700 °F ± 20 °F (370 °C ± 10 °C) Note: We recommend a 30 to 40 Watt soldering iron.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 13.1.4. How to Install the IC 1. Place the solder a little on the land where the radiation GND pad on IC bottom is to be attached. Soldering Iron Land Solder P.C.Board 2. Place the solder a little on the land where IC pins are to be attached, then place the IC. Note: •...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 13.2. How to Replace the Flat Package IC Even if you do not have the special tools (for example, a spot heater) to remove the Flat IC, with some solder (large amount), a soldering iron and a cutter knife, you can easily remove the ICs that have more than 100 pins. 13.2.1.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 13.2.3. How to Install the IC 1. Temporarily fix the FLAT PACKAGE IC, soldering the two marked pins. *Check the accuracy of the IC setting with the corresponding soldering foil. 2. Apply flux to all pins of the FLAT PACKAGE IC. 3.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 14 Schematic Diagram 14.1. For Schematic Diagram 14.1.1. Base Unit (Schematic Diagram (Base Unit_Main)) Notes: 1. DC voltage measurements are taken with voltmeter from the negative voltage line. Important Safety Notice: Components identified by mark have special characteristics important for safety.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 14.3. Schematic Diagram (Base Unit_RF) ANT_2 ANT1_TP ANT2_TP L=17mm C851 D803 C859 C853 W 0.15mm W 0.15mm L 22+/-4mm L 22+/-4mm 1st or 4th layer 1st or 4th layer W 0.15mm L 20+/-2mm 3rd layer R807 TXON D802 C826 L826 from Handset 4.7n...
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 16 Exploded View and Replacement Parts List 16.1. Cabinet and Electrical Parts (Base Unit) PCB1 Ref.No. Figure 2.6 x 8mm...
(*1) This cable is fixed by welding. Refer to How to Replace the Handset LCD (P.43). (*2) The rechargeable Ni-MH battery HHR-4MRT is available through sales route of Panasonic. (*3) Attach the SPACER (No. 111) to the exact location described above.
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 16.5. Replacement Parts List Safety Ref. Part No. Part Name & Description Remarks 1. RTL (Retention Time Limited) PNKF1137Z6 CABINET COVER (for KX- PS-HB TG3411BXC)(for KX- Note: TG3412BXC) The “RTL” marking indicates that its Retention Time is PNKF1137Z2 CABINET COVER (for KX- PS-HB Limited.
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX Safety Ref. Part No. Part Name & Description Remarks Safety Ref. Part No. Part Name & Description Remarks R141 ERJ3GEYJ104 100k C511 ECUV1A105KBV 1 R142 PQ4R18XJ272 2.7k C513 ECUE1A104KBQ 0.1 R145 ERJ2GEJ222 2.2k C514 F1G1H2R4A798 2.4p R151 ERJ2GEJ104 100k C515 F1G1H2R4A798 2.4p R152...
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KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX Safety Ref. Part No. Part Name & Description Remarks Safety Ref. Part No. Part Name & Description Remarks PNKK1053Z2 LID, BATTERY (for ABS-HB ERJ2GEJ332 3.3k TGA341BXH) ERJ2GEJ103 PNKK1053ZB LID, BATTERY (for ABS-HB ERJ2GEJ102 TGA341BXP) ERJ2GEJ101 PNKK1053Z6 LID, BATTERY (for ABS-HB ERJ2GEJ103 TGA341BXR)
KX-TG3411BX/KX-TG3412BX/KX-TG3419BX/KX-TGA341BX 16.5.4. Accessories Safety Ref. Part No. Part Name & Description Remarks Note: C838 F1G1H100A722 10p (*1) You can download and refer to the Operating C865 F1G1H100A722 10p Instructions (Instruction book) on TSN Server. C866 ECUV1A105KBV 1 (OTHERS) MIC100 L0CBAY000053 MICROPHONE Safety Ref.