Faq - Plantronics RIG User Manual

FAQ

The Mute LED won't turn off.
Callers can't hear me when I
answer a phone call.
I can't hear the person on the other
end of the phone call.
Inline call button doesn't work
I get screeching audio (when using
mixer or headset with a phone)
My phone does not ring through
the headset, only through the
handset itself.
Make sure 3.5 mm cable is firmly plugged into the mixer.
Make sure the Mic rocker switch is deployed to Mobile mode
(blue).
Make sure that the game/mobile sound balancer (the left slider)
is set to the midpoint (9 o'clock) or below. Setting this control to
the top of the travel balances your audio mix toward game
sound, and at the very top, connected mobile devices are
effectively muted.
The inline cable only works when plugged directly into a
smartphone. When plugged into the mixer, use the controls on
the mixer. The mixer supersedes the inline controls by design.
Make certain that all audio jacks are fully and firmly inserted. If
the jacks cannot make a proper connection, the headset and
mixer will not function correctly. Remember that some bulky
smartphone and tablet cases don't allow for some jacks to
connect properly.
Some phones, like the Apple iPhone, are designed to ring through
the handset to alert the user that a call is incoming when the
phone is connected to headphones/earbuds and not in use. If
ringing through the headset is the desired behavior, change the
handset to silent mode.
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