Troubleshooting - Hoover Dual Power Pro User Manual

Troubleshooting:

Any other servicing should be
done by an authorized service
representative.
USE TROUBLESHOOTING GUIDE
AS A FIRST STEP TO RESOLVE
ANY PROBLEMS YOU MAY BE
EXPERIENCING.
If appliance is not working as
it should, has been dropped,
damaged, left outdoors, or
dropped into water, call Customer
Service at 1-800-944-9200
for further instruction before
continuing use.
WARNING
! !
To reduce the risk of personal injury -
Unplug before cleaning or servicing.
25
PROBLEM POSSIBLE CAUSE
1. Power cord not firmly plugged into outlet. 1. Plug unit in firmly.
Cleaner won't run
2. Blown fuse or tripped breaker.
3. Needs service.
1. Dirty Water Tank is not installed correctly.
Cleaner won't pick-
up or low suction 2. Dirty Water Tank is full.
3. Dirty Water Tank is clogged.
4. Air path is clogged.
1. Dirty Water Tank is full.
Water escaping
from Cleaner
2. Dirty Water tank is not installed correctly. 2. Review Placing Dirty Water Tank in base of cleaner 8.
3. Clean Water Solution Tank not installed
properly.
1. Clean Water Solution Tank is empty.
Cleaner won't
dispense
2. Clean Water Solution Tank not installed
properly.
3. Needs service.
1. Air is trapped in the pump and hose.
Hose nozzle will not
spray after filling
the Clean Water
Tank or Detergent
Container.
1. Dirty Water Tank is full.
Motor noise
2. Dirty Water Tank is clogged.
becomes
3. Air path is clogged.
high-pitched
4. The float in the Dirty Water Tank has been
activated.
1. Belt needs to be changed.
Brushrolls are not
spinning
2. Something is jammed in the brushroll.
POSSIBLE SOLUTION
2. Check fuse or breaker in home. Replace fuse/reset
breaker in home.
3. Take to service center. To find nearest location, visit our
website at www.hoover.com or call 1-800-944-9200.
1. Review Placing Dirty Water Tank in base of cleaner - Pg. 8.
2. Empty Dirty Water Tank.
3. Clean Dirty Water Tank.
4. Unclog air path.
1. Empty Dirty Water Tank.
3. Review Clean Water Solution Tank Installation.
1. Fill Clean Water Solution Tank.
2. Review Clean Water Solution Tank Installation.
3. Take to service center. To find nearest location, visit our
website at www.hoover.com or call 1-800-944-9200.
1. Turn on the cleaner. If hose does not spray, prime the
pump by lowering the hose down to the floor and hold the
trigger for up to 1 minute.
1. Empty Dirty Water Tank.
2. Clean Dirty Water Tank.
3. Unclog air path.
4. Review Emptying & Cleaning the Dirty Water Tank.
1. Refer to how to change belt.
2. Remove jammed item from cleaner with unit turned off
and unplugged.