Summary of Contents for smartvue S9Q
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Page 1: User Guide
Smartvue S9Q User Guide Smartvue Corporation 4322 Harding Pike Suite 417 Nashville, TN USA 37205 www.smartvue.com Patents Granted and Pending in USA, EU, and China. ©1996-2013 Smartvue Corporation, All Rights Reserved. - Page 2 SMARTVUE product, and all costs of shipping the SMARTVUE product to SMARTVUE for inspection shall be borne solely by the purchaser. In order to recover under this limited warranty, Purchaser must make claim to SMARTVUE within 60 days of occurrence, and must present acceptable proof of original ownership (such as original receipt, warranty card registration, on-line registration, or other documentation SMARTVUE deems acceptable) for the product.
- Page 3 1. General The software (including Boot ROM code and other embedded software), documentation and any fonts that came with your Smartvue device, whether on disk, in read only memory, on any other media or in any other form (collectively the "Smartvue Software") are licensed, not sold, to you by Smartvue Corporation ("Smartvue") for use only under the terms of this License, and Smartvue reserves all rights not expressly...
- Page 4 (if any) related to the Smartvue Software, and to verify compliance with the terms of this License. Smartvue may use this information, as long as it is in a form that does not personally identify you, to improve our products or to provide services or technologies to you.
- Page 5 You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party, and that Smartvue is not in any way responsible for any such use by you.
- Page 6 12. Third Party Acknowledgements A. Portions of the Smartvue Software utilize or include third party software and other copyrighted material. Acknowledgements, licensing terms and disclaimers for such material are contained in the “online” electronic documentation for the Smartvue Software, and your use of such material is governed by their respective terms.
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Page 7: Table Of Contents
SEE IT LIVE ................................ RECORD IT ................................ CONTROL IT ..............................GO REMOTE ..............................TECHNICAL SUPPORT ..........................HARDWARE OVERVIEW! ..................SMARTVUE S9Q SERVER ..........................LOGIN! ........................WIRELESS CLIENT ............................FORGOT PASSWORD ............................ TOOLBAR! ......................... ADDING & REMOVING CAMERAS! ................ ADD CAMERAS .............................. - Page 8 SAVE ................................... SETTINGS AND PREFERENCES! ................SERVER SETTINGS! ....................NAME AND DESCRIPTION .......................... CLIP LENGTH ..............................TIME INFORMATION ............................. SMTP SETTINGS ............................. STORAGE ................................DELETE VIDEOS .............................. UPDATE ................................LICENSING ............................... REBOOT SERVER ............................CAMERA MANAGEMENT! ..................ADD CAMERAS .............................. SUPPORTED CAMERAS ..........................
- Page 9 ADD USER ................................ EDIT USER ................................ DELETE USER ..............................GROUPS (PERMISSIONS) ..........................ADD GROUP ..............................NETWORK SETTINGS! .................... PRIMARY INTERFACE NIC ..........................WIRELESS NIC ..............................MULTISERVER! ......................BACKUP! ........................TITLE ................................... DAYS .................................. START AND END TIME ..........................TARGET TYPE ..............................
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Page 10: Introducing Smartvue S9
INTRODUCING SMARTVUE S9 MAKING YOUR WORLD A SAFER PLACE You are about to make your world a safer place with Smartvue S9. Smartvue Corporation has been inventing the future of network video surveillance since 1996 and Smartvue S9 is uniquely designed to make professional surveillance simple and elegant. -
Page 11: Quickstart
QUICKSTART OUT OF THE BOX Your Smartvue S9 network video server (SERVER) comes with a power supply and a Quickstart Guide. Smartvue S9 network video cameras and other supported cameras are available separately, see your authorized Smartvue dealer or visit www.smartvue.com. -
Page 12: Login
LOGIN To nd the IP address of the Smartvue S9 server you can use Bonjour or UPNP, which is software that makes it easy for devices to nd one another on a network. USE BONJOUR OR UPNP TO FIND THE IP ADDRESS OF YOUR SERVER On Windows, the Smartvue S9X Server will show up under DEVICES when using UPNP. - Page 13 Click on the SCAN FOR CAMERAS button to add new cameras to your SERVER and the system will begin the search for all compatible cameras. The SERVER will then list the cameras and give you the option to name them and add them to the SERVER.
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Page 14: Third Party Cameras
Smartvue SERVER is connected to. THIRD PARTY CAMERAS Smartvue S9 Servers support a number of different third party cameras from different manufacturers, please see the SETTINGS>CAMERAS section of this manual for a list of supported cameras. New cameras are added regularly, please check www.smartvue.com... -
Page 15: Control It
CONTROL IT The TOOLBAR buttons at the top right of the page offer the basic functions of the SERVER. To learn more about these functions and how each of the SETTINGS functions work, please see the appropriate section in this manual. GO REMOTE Cloudvue surveillance service makes remote viewing fast and easy. -
Page 16: Technical Support
TECHNICAL SUPPORT Smartvue is committed to helping you make your world a safer place. For the fastest technical support contact your authorized Smartvue dealer, visit www.smartvue.com and click on SUPPORT, or call (888) 754-4543. Be sure to have your serial number (available on... -
Page 17: Hardware Overview
HARDWARE OVERVIEW SMARTVUE S9Q SERVER Ethernet 1/2 Audio Out/In USB DVI Out Antenna Power RS232 Power In... -
Page 18: Login
In Internet Explorer, from the VIEW menu option, select BONJOUR. Bonjour will then display the IP address or a link to the Smartvue S9 server. If you do not have Bonjour, go to Apple.com then download and install BONJOUR SERVICES FOR WINDOWS. -
Page 19: Wireless Client
The default Username and Password are “admin” and “admin” WIRELESS CLIENT The Smartvue S9 server can be set to act as a wireless client. It will not act as a wireless router for cameras. See SETTINGS>NETWORK >WIRELESS for more information. NOTE: If you set the S9 server to act as a client, all the video from the cameras will need to be transmitted wirelessly to the server. -
Page 20: Toolbar
TOOLBAR The main controls for the SERVER are available as toolbar buttons in the upper right corner of every page. Each button offers speci c functions. LIVE VIEW Opens the live video multiview page. See all of your cameras from here and create your own custom view layouts. -
Page 21: Adding & Removing Cameras
ADDING & REMOVING CAMERAS Before you can view any cameras, you must add them to the SERVER. On the SETTINGS page, click on the CAMERAS, the MANAGE CAMERAS page will appear. ADD CAMERAS Click on the SCAN FOR CAMERAS button to add new cameras to your SERVER. The SERVER will automatically search for cameras. -
Page 22: Third Party Cameras
The SERVER will only nd cameras connected to the same network(s) that the Smartvue SERVER is connected to. THIRD PARTY CAMERAS Smartvue S9 Servers support a number of different third party cameras from different manufacturers, please see the SETTINGS>CAMERAS section of this manual for a list of supported cameras. -
Page 23: Change Camera Order
A dialog will appear to con rm removal of the camera. All recorded video associated with the camera will be deleted. When you remove a camera from the SERVER, all video associated with that camera will be deleted. Consider video backup prior to deleting a camera. See BACKUP. CHANGE CAMERA ORDER To change the order of the cameras in the live preview list, simply drag and drop each camera to its desired location. -
Page 24: Viewing Live Video
VIEWING LIVE VIDEO LIVE VIDEO is the rst page to be displayed when you log into a Smartvue SERVER. This page will display previews from each camera in your system. Click on any preview to see the live video from that camera. -
Page 25: Live Video Play
To close this playback, click on the X in the upper right corner. VIEWS Smartvue S9 offers many ways to preview your cameras and the ability to edit views and create custom views. In the live view window, click on VIEWS to see a list of available views. - Page 26 The LIST views simply display a list of all the cameras in order (the order can be changed in the CAMERA MANAGEMENT settings). High-Bandwidth List means that the preview uses a higher frame rate motion video (VIDEO MODE) and Low-Bandwidth List means that the preview uses images that are updated one every few seconds (IMAGE MODE).
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Page 27: Edit Views
EDIT VIEWS To edit a view, click on VIEWS, click on the view to edit, and then click on EDIT. You will see the view layout. Click on any image location (where it says SELECT CAMERA), a list of cameras will appear. Select the camera you want to preview in that location. -
Page 28: Create Custom Views
If you click on AUTO, the cameras will automatically be placed into the layout in order (to change the order, go to SETTINGS>CAMERAS and drag the cameras into the order you prefer). If you click on RANDOM, the cameras will be automatically placed into the layout in random order. - Page 29 Click on any image location (where it says SELECT CAMERA), a list of cameras will appear. Select the camera you want to preview in that location. If you click on RESET, the entire layout will be reset. If you click on AUTO, the cameras will automatically be placed into the layout in order (to change the order, go to SETTINGS>CAMERAS and drag the cameras into the order you prefer).
- Page 30 Once you select the camera, the BANDWIDTH MODE selection will appear. Select VIDEO for higher frame-rate video preview (recommended) or IMAGE for images that will appear one every few seconds. IMAGE mode is perfect if you have a slow connection to the server. Click on SAVE CHANGES to save changes to the view layout.
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Page 31: Archive (Recorded Video)
ARCHIVE (RECORDED VIDEO) ARCHIVE enables users to search through and play recorded videos. It also offers features to make comments, place bookmarks, download, and delete video clips. To open the archive, click on the ARCHIVE button in the toolbar. Click on the ARCHIVE button to begin your search. - Page 32 Select the end date and time for the search. BOOKMARKED Select YES to search only for bookmarked videos. COMMENTS Enter text into this box to search for key words from any video with comments. SEARCH Click on SEARCH to begin the search. The results will be displayed as thumbnails with the starting time displayed at the bottom of each clip.
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Page 33: Recorded Video Playback
much motion was detected in each group of clips. As you hover over the bar, the exact date and time of that group of clips will appear to the far right. To go to any block of videos, click on that block and all of the videos in that group will appear above. - Page 34 select the amount of zoom you would like (1X to 5X). Note that as you zoom in on recorded video, you will have less and less detail. COMMENT Enter a comment for the clip. This text comment is searchable. BOOKMARK Click on the BOOKMARK button to place a bookmark, this clip will automatically appear in the list of bookmarks below.
- Page 35 To easily share this clip with other people, click on the SHARE button. This will ask you for a list of emails to share the clip with and then upload the clip to the Cloudvue Surveillance Cloud. This feature requires a Cloudvue account to use. Contact Smartvue at www.smartvue.com...
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Page 36: Patrol
PATROL A PATROL (similar to a security guard walking a beat) is an automated display of video from selected cameras, for a speci ed time, which loops continuously. To start the patrol, click on the PATROL button in the toolbar. You can also run the PATROL full screen by clicking on the FULL SCREEN button. -
Page 37: Cameras
CAMERAS Select the cameras to display in the tour. DURATION Select the amount of time that each camera will be displayed before showing the next camera in the queue. SAVE Click on SAVE to save the PATROL settings. Patrol settings must be made before a PATROL can run. To start the patrol, click on the PATROL button in the main toolbar. -
Page 38: Settings And Preferences
SETTINGS AND PREFERENCES The SERVER settings control the all the settings and preferences for the server. Click on the SETTINGS button (gear icon) in the mail toolbar to access the SETTINGS page. There are a number of options in the SETTINGS page including SERVER (general system settings), CAMERAS (add, remove, motion detection, and camera management), SCHEDULES (add, remove, and edit recording schedules), PATROL (patrol settings), ALERTS (manage alerts such as motion detection, backup, and camera disconnection),... -
Page 39: Server Settings
SMTP SETTINGS By default the Smartvue server uses its own SMTP mail server to send out email and test message alerts. If you would like to use your own mail server, select CUSTOM SETTINGS... -
Page 40: Storage
HARD DRIVE CAPACITY displays the total capacity of the storage drive minus the server software. TOTAL USED displays the used disk space. TOTAL AVAILABLE displays the total disk space available for storage of video. By default the Smartvue server will automatically overwrite older videos with new ones when the system reaches its capacity. -
Page 41: Camera Management
CAMERA MANAGEMENT In SETTINGS, click on CAMERAS to add, remove, and manage cameras. ADD CAMERAS Click on the SCAN FOR CAMERAS button to add new cameras to your SERVER. The SERVER will automatically search for cameras. It will list all supported cameras. Select each camera you would like to add, enter a name for each, then click on the ADD button. -
Page 42: Supported Cameras
The SERVER will only nd cameras connected to the same network(s) that the Smartvue SERVER is connected to. SUPPORTED CAMERAS Smartvue S9 Servers support the following cameras. New cameras are added regularly, please check www.smartvue.com for the most recent list of supported cameras. -
Page 43: Remove Cameras
REMOVE CAMERAS To remove a camera, click on the red REMOVE button in the camera settings box. A dialog will appear to con rm removal of the camera. All recorded video associated with the camera will be deleted. When you remove a camera from the SERVER, all video associated with that camera will be deleted. -
Page 44: Camera Ip Address
CAMERA IP ADDRESS The camera’s IP address will be displayed under the camera name. Note that the IP address might be for a wireless camera on the server and you may not be able to access that address directly from your network. EDIT To edit camera settings, click on the EDIT button of the camera you want to edit. - Page 45 PTZ Home Position (Pan, Tilt, and zoom) The home position is the default position of a PATZ camera. Smartvue will reset the position of any PTZ camera back to HOME after a few minutes of not being used. To set the HOME POSITION, use the UP, DOWN, LEFT, and RIGHT buttons to put the camera in the position you like, then click on the SET HOME POSITION button.
- Page 46 Saturation Adjust the color saturation of the video image. Color Select color or black and white mode. The default is COLOR. CMOS Frequency Adjust the frequency of the sensor to match with lighting. If you notice icker in your video, please adjust this frequency. The default is 60Hz. White Balance White balance is a color adjustment and controls the ratio of blue light to red light.
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Page 47: Motion Detection
Flip Flips the video vertically to enable a camera to be place on its bottom instead of mounted upside down on a ceiling which is the default. Mirror Flip the video horizontally. Camera Name The CAMERA NAME is the display name of the camera. Enable Timestamp Enables or Disables the camera name, date, and time stamp. -
Page 48: Schedule
Drag the area to the correct location and then click APPLY. You will see a time and date stamp next to MOTION LAST DETECTED so you can test you motion settings. Adjust the THRESHOLD (default amount of noise in the video) and SENSITIVITY (how sensitive the camera is to picking up motion) settings to your particular environment. - Page 49 To add a new schedule, click on ADD RECORDING SCHEDULE. Enter a custom name for the schedule. Select the speci c days to record or select ALL DAYS. Select the START TIME and the END TIME of the recording. Then select the speci c cameras to record on this schedule or select ALL CAMERAS.
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Page 50: Schedule
SCHEDULE To set a recording schedule for any camera, in the list of cameras, click on the SCHEDULE button associated with the camera you want to record, or click on the SCHEDULES tab at the top of the screen. The SCHEDULE dialog will appear. By default, all new cameras are set to record 24x7. - Page 51 will increase the amount of video that can be saved on the server), select the ONLY RECORD WHEN MOTION IS DETECTED option. Click on SAVE. Record on Motion Detection by selecting the ONLY RECORD WHEN MOTION IS DETECTED option.
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Page 52: Patrol
PATROL A PATROL (similar to a security guard walking a beat) is an automated display of video from selected cameras, for a speci ed time, which loops continuously. Patrol settings must be made before a patrol will run properly. Click on SETTINGS, and then click on PATROL. The PATROL SETTINGS page will be displayed. -
Page 53: Alerts
ALERTS Click on the ALERTS button in SETTINGS to open the ALERTS page. ADD ALERT To add an alert, click on the ADD ALERT button. The Add Alert dialog will appear. ALERT TYPE Select the type of alert to ADD. The options include CAMERA DISCONNECT (send alert when a camera disconnects from the server), CAMERA RECONNECT (send alert when camera reconnects to the server), SERVER STARTUP (send alert when the server boots up),... -
Page 54: Users
USER LOGIN (send alert with name of user when they log into the server), and WHEN MOTION DETECTED (send alert when motion is detected). USERS Select one or more users to receive this alert. To add users to your server, click on PERMISSIONS. -
Page 55: Motion Detection Alert
MOTION DETECTION ALERT If you select the type WHEN MOTION DETECTED, you will have additional alert options. CAMERAS Select one or more cameras from the list. When motion is detected on any one of those cameras an alert will be sent. INCLUDE IMAGE If this option is selected, when motion is detected, an image from that motion event will be sent with the email or the test message (as MMS). -
Page 56: Permissions
PERMISSIONS To manage users and permissions, in SETTINGS, click on PERMISSIONS. ADD USER To add a new user, click on the + ADD NEW USER button. The NEW USER dialog will appear. Enter the Username, Password, First Name, Last Name, Email, Mobile number and Carrier as well as permissions. -
Page 57: Delete User
DELETE USER To delete a user, click on user’s name of the user you want to delete then click on the DELETE button. The ADMIN user cannot be deleted, although its password can be changed. Only users with Administrator roles can delete other users. GROUPS (PERMISSIONS) The GROUPS feature allows administrators to grant access to certain features of the SERVER. - Page 58 Check the USER settings to limit access to speci c cameras.
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Page 59: Network Settings
Click on the WIRELESS INTERFACE tab to change the settings for the wireless NIC on the server. This interface sets the wireless CLIENT settings for the server. NOTE: The Smartvue S9Q server will not act as a wireless DHCP router to communicate directly with cameras. - Page 60 Wireless Security and KEY Select from WPA or WEP wireless security. Configuration Type Select DHCP for the Smartvue S9Q server to automatically receive an IP address from a router or STATIC to set a static IP address for the server. IP Address This is the IP address of the server.
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Page 61: Multiserver
Smartvue S9 servers to this list and jump from server to server without logging in and out. To add a new Smartvue S9 server to the multiserver list, click on the + ADD NEW SERVER button. Enter the IP address of the other Smartvue S9 server then click on SAVE. -
Page 62: Backup
In SETTINGS, click on BACKUP to access backup settings. With BACKUP you can backup your recorded videos to USB or NAS storage devices. Backup works constantly in the background to keep all your video backed up and as new video is recorded, Smartvue BACKUP will back it up to your selected source. -
Page 63: Title
TITLE Enter a name for the backup next to TITLE. DAYS Select the speci c days to do the backup or select ALL DAYS. START AND END TIME Select the START TIME and END TIME of the backup. TARGET TYPE Select the target backup from USB, NFS, or CIFS/SMB. -
Page 64: Cloudvue
Cloudvue is a free service from Smartvue for one user. Additional users are only $99 per year for an unlimited number of servers and cameras. All you have to do to use Cloudvue is to register your server. -
Page 65: Register To An Existing Account
Enter an ACCOUNT NAME (create one yourself ), USERNAME (this will be used to login) and a PASSWORD as well as your email address and click SAVE. After you complete registration, go to WWW.CLOUDVUE.COM and login from almost any Internet enabled device to view your SERVER. REGISTER TO AN EXISTING ACCOUNT To register your SERVER with an existing Cloudvue account (so you can see multiple servers from one account), click on REGISTER USING AND EXISTING ACCOUNT. -
Page 66: Ddns - Dynamic Dns
DDNS – DYNAMIC DNS DIRECT REMOTE ACCESS If you do not plan to use the Cloudvue Cloud Surveillance Service, accessing your server directly from the Internet requires that server be accessible outside of your local network. This can be accomplished by enabling remote access to your SERVER through your router and may require customization of your router and rewall settings. -
Page 67: Reset
RESET To reset the Smartvue S9 SERVER to its original factory settings, please contact Smartvue Support for more information at www.smartvue.com or call (888) 754-4543. IMPORTANT: Resetting the SERVER will delete all videos and all settings, including network settings. -
Page 68: Safety Instructions & Notices
It may fall, causing serious injury or damage to the product. Power Source – The Smartvue power adaptors should be operated only from the type of power source indicated on the label. If you are not sure of the type of power supply, consult the dealer or local power company. -
Page 69: Wireless Range & Interference
WIRELESS RANGE & INTERFERENCE Transmission of video data may be interfered with due to the nature of wireless communications and wireless interference from other wireless signal sources and metal. This may prevent the recording of video and images. -
Page 70: Patents & Trademarks
PATENTS & TRADEMARKS Following is a list of Smartvue Corporation granted Utility Patents, Design Patents, Registered Trademarks, and other Trademarks. Other patents led in EU and China. Patents Description #7,508,418 Mesh networked camera communications #7,603,087 Wireless camera and server jamming prevention... - Page 71 Camlock™ Network Video Software and/or Hardware Feature ClearChannel™ Network Video Software and/or Hardware Feature DualEncoding™ Network Video Software and/or Hardware Feature DynamicVue™ Network Video Software and/or Hardware Feature EZNVR™ Network Video Software and/or Hardware Feature IntelliMesh™ Network Video Software and/or Hardware Feature IntelliCell™...
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Page 72: Technical Support
TECHNICAL SUPPORT Smartvue is committed to helping you make your world a safer place. For the fastest technical support contact your authorized Smartvue dealer, visit www.smartvue.com and click on SUPPORT, or call (888) 754-4543. Be sure to have your serial number before you... -
Page 73: Index
INDEX 12V AC, 11 CAMERA ORDER, 23, 44 2.4 GHZ, 69 CHANNEL, 60 2X, 4X, 8X PLAYBACK SPEED, 34 CHROME, 12, 18 5 GHZ, 69 CIFS/SMB, 63 ADD ALERT, 53 CLIP LENGTH, 39 ADD CAMERA BY IP ADDRESS, 13 CLOUD, 64 ADD CAMERAS, 12, 13, 21, 22, 41, 42 CLOUD SURVEILLANCE, 64 ADD GROUP, 57... - Page 74 FACTORY SETTINGS, 67 MOTION DETECTION ALERT, 55 FIREFOX, 12, 18 MULTISERVER, 61 FLIP VIDEO, 47 NAS, 62, 63 FORGOT PASSWORD, 19 NETWORK ATTACHED STORAGE (NAS), 63 FRAME RATE, 46 NETWORK SETTINGS, 59 FREQUENCIES, 69 NEW USER, 56 FULL SCREEN, 25, 34 NFS, 63 HARDWARE, 17 NOTICES, 68...
- Page 75 ZOOM, 34 THRESHOLD, 48 ©1996-2013 Smartvue Corporation, all rights reserved. No part of this publication may be reproduced, stored, in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Smartvue Corporation. The information contained herein is designed only for use with this Smartvue product.