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troubleshooting
The following pages provide some common troubleshooting solutions. If you are experiencing a problem
not addressed here or the problem is not resolved with these suggestions, please contact your real estate agent.
Problem
The Transmitter doesn't power-up when I plug it in an electrical outlet.
Solution
Be sure you have plugged in the Transmitter correctly. ALWAYS plug the power pack into an electric outlet
FIRST, and then plug the power cord jack into the Custom Power Input located on the back of the Transmitter.
If the Transmitter does not power-up, first check that the power cord jack is securely inserted into the
Customer Power Input on the back of the Transmitter. Next, try switching to a different electrical outlet,
and repeat these plug-in procedures. If the Transmitter still does not power-up, ask your real estate agent
for an alternative power supply.
Problem
The Transmitter:
• takes longer than 2 minutes to calibrate,
• shuts down, or
• displays ERR on the Display Panel
Solution
1 Unplug the power cord from the back of the Transmitter, leaving the power pack plugged into the wall outlet.
2 Check that the basic antenna is attached tight.
3 Reposition the antenna.
4 Plug the power cord back into the Transmitter, letting it recalibrate.
5 If the problem still occurs, unplug the unit, grab hold of the tip of the antenna wire and roll it up around your
hand. As you get closer to the transmitter and run out of room, place the antenna down in an area next to
the transmitter. (Not on top of the Transmitter. It must not be touching the metal cabinet of the Transmitter.)
It's okay if the antenna then uncoils a bit. Now, plug in the Transmitter again. By doing this, you are telling
the Transmitter to ignore the interference that it is picking up around the antenna, and it should calibrate
immediately.
6 If problem still occurs, try moving the Transmitter to another electrical outlet, and repeat the steps above.
Problem
Plugging in the Transmitter trips the Ground Fault Outlet
Solution
Ground Fault Detector (GFI) outlets are found in bathrooms and garages and will cut the power if they are
tripped. The Transmitter may trip them, but no damage will occur. Make sure you plug the power supply cord
into the outlet first, then plug the other end into the Transmitter. If you find that they are not compatible, just
use another outlet.
Problem
Whistling or static sounds when listening on a car radio
Solution
This happens when you have not picked a good frequency. Just change to one of your alternative frequencies.
You may need to re-do the Outdoor Frequency Test, and choose a better frequency.
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