Troubleshooting - Newnham Research EKKO Projector adapter User Manual

NR-05-0001/1.0
3.3

Troubleshooting

3.3.1 Network
The EKKO Projector adapter is designed to be a stateless network device, so it is safe to turn it off and
on to reset the device. The application should automatically redraw the screen as appropriate.
If the device does not reset cleanly, the state of the four adapter indicators should help diagnose the
problem:
Network Link Network Activity
Off Off
Off Off
On Off
On Intermittent
On Intermittent
On Intermittent
3.3.2 Software troubleshooting
Each EKKO Projector adapter maintains a concept of who currently 'owns' it. The ekkomon
application (found in the EKKOdesk install directory) can be used to display a list of
available adapters and the machines owning them can be seen.
C:\Program Files\EKKODesk>ekkomon
Mon 17:56:48 ekko001 found, in use by TestPC001
Mon 17:56:48 ekko003 found
Mon 17:56:48 ekko00c found, in use by TestPC003
Mon 17:56:48 ekko102 found
If run using the verbose switch (ekkomon –v) will show the display size and state in
addition to the name or IP address of the machine that 'owns' it.
Newnham Research Ltd
Idle Status Client Status
Off Off
Flashing Flashing
Off Off
Off Off
On Off
On On
Action
Check that the power connector is firmly
attached to EKKO Projector adapter and
switched on at the wall.
Check that a working network cable is
connected to the EKKO Projector adapter and
to a network switch.
Check that the network switch is connected to
the main network.
Check that a DHCP server is available.
(Section 2.1.3 )
Check that there is IP connectivity to the
EKKO Projector adapter by using the ekkomon
utility or ping. (Section 2.3 )
The adapter is in use by another client. The
popup connection dialogue will give you the
address of the current client.
User Guide
page 13 of 15