Troubleshooting - VDigi 24E100SQB User Manual

Troubleshooting

Condition
Picture
There is no picture (screen is dark)
and no sound.
Ghosting occurs, or double images
appear.
Only snow and noise appear on the
screen.
The picture is distorted (dotted lines
or stripes appear).
There is picture or sound noise when
viewing a TV channel.
Tiny back points and/or bright points
appear on the screen.
The picture from
connected to different input ports is
not displayed in colour, or is
displayed in irregular colours.
No picture from the connected
equipment appears on the screen.
Explanation/Solution
Check the antenna/cable connection.

Connect the TV to the AC power, and open the power

supply on the TV.
If the indicator lights up in red, press Power button.

Check the antenna/cable connection.

Check the antenna/cable location and direction.

Check if the antenna/cable is broken or bent.

Check if the antenna/cable has reached the end of its

serviceable life (three to five years for normal use, one to
two years when used at the seaside).
Keep the TV away from electrical noise sources such as

cars, motorcycles, hair-dryers, or optical equipment.
When installing optional equipment, leave some space

between the optional equipment and the TV.
Check the antenna/cable connections.

Keep the antenna/cable TV cable away from other

connecting cables.
Check the antenna/cable connection.

The screen is composed of pixels. Tiny black points and/or

bright points (pixels) on the screen do not indicate a
malfunction.
equipment Check the connection of different input ports and check if

the ports are firmly seated in their respective ports.
Turn the connected equipment on.

Check the cable connection.

Press Source to display the list inputs, and then select the

desired input.
Operations are not guaranteed for all USB devices. Also,

operations differ depending on the features of the USB
device and the video being played.
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