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All troubleshooting repairs must be performed by a certified gas technician. You can only determine problems and causes. If you cannot oper-
ate the stove by trying the routine procedures described in this manual, DO NOT attempt to fix the fireplace yourself.
WARNING: Turn off the fireplace and let it cool before servicing by a certified gas technician.
Never use a wire, needle, or similar object to clean O.D.S. sensor. It can seriously damage the O.D.S.
OBSERVED PROBLEMS
• Pilot does not start after installation.
• Pilot flame seems to blow out.
• Fireplace produces odors.
• Strong gas smell.
• Gas smell and/or sooting.
•Pilot flame will not stay lit.
• Pilot lights but flame goes out when knob
is released.
• Burner flame too low or will not come on.
• Burner flame is not completely lit.
• Burners will not turn on.
• Valve will not turn on or off.
• Carbon or soot on logs.
• Unsatisfactory burn.
*Only certified gas technicians are allowed to replace these parts.
Part No. XG0138
Troubleshooting Guide
POSSIBLE CAUSES
• Air within the gas line.
• Air in the gas line or draft.
• Fireplace is new; creating burning vapors
from paint.
• Hair spray, glue, or other chemical used in
room settled at stove causing odor.
• Gas odors: CAUTION:
Possible gas leaks.
• LP (Propane) fuel may have additives or is
poor quality.
• Excess gas pressure.
•Gas odors: CAUTION:
Possible gas leaks.
• Logs may be positioned incorrectly.
• The O.D.S. has been activated.
• Pilot orifice may be clogged.
• Gas line may be clogged.
• Defective valve.
• O.D.S. affected by altitude.
• Knob is not pressed in.
• Knob is not pressed in long enough.
• Thermocouple damaged.
• Control valve damaged.
• Burner orifice is clogged.
• Inlet gas pressure is too low or LP tank may
be empty.
• Control valve knob is on low.
• Faulty gas valve.
• Burner ports and carry over ports may be
plugged.
• One of the shut-off valves is off.
• Dirt on valve seal.
• Knob is frozen or foreign material has
entered valve.
• Logs may be positioned improperly.
• Air mixer shutter on burner tubes may be
obstructed.
• Gas type does not match valve type.
• Gas pressure may be incorrect.
24VF Gas Fireplace
CORRECTIVE ACTION
• Push the knob in at "PILOT" position and spark
piezo ignitor for at least 10 seconds. If pilot does
not light, repeat 2 or 3 more times. If pilot still does
not light call a certified technician.
• Bleed air from line, eliminate draft; make sure gas
is going to pilot.
• Ventilate room and let stove burn for a while.
• Ventilate room and stop using odor causing
products while stove is turned on.
• See Instructions on front page. Let certified gas
technician determine source of leak.
• Suot off gas valve then check with local gas
supplier.
• Call gas company.
• See Instructions on front page. Let certified gas
technician determine source of leak.
• Review log set assembly procedure.
• Supply fresh outside air.
• Replace Pilot O.D.S. assembly.*
• Use air-pressure hose to unclog.*
• Purge air from gas line holding the knob at "ING"
position longer than 10 seconds.
• Replace valve.*
• Works best below 9000 ft. alt.
• Fully press in control valve.
• Hold knob in for 30 seconds allowing the thermo-
couple to warm up.
• Replace pilot assembly.*
• Replace control valve.*
• Clean burner or replace burner orifice.*
• Contact local gas supplier.
• Turn control valve knob to high.
• Replace gas valve.*
• Clean ports.
• Clean burner or replace burner orifice.*
• Replace valve.
• Refer to log illustration.
• Clear our any obstructions.
• Check gas designation on the valve.
Page 11
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