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CTI Products RadioPro Installation Manual

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CTI Products
RadioPro™ IP Gateway

Installation Guide

Document # S2-61781-710c
For Version 7 Software
A newer version of this document may be available. Please check the accompanying CD or www.ctiproducts.com

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  • Page 1: Installation Guide

    CTI Products RadioPro™ IP Gateway Installation Guide Document # S2-61781-710c For Version 7 Software A newer version of this document may be available. Please check the accompanying CD or www.ctiproducts.com...
  • Page 2 Contact Us  Support, replacement part ordering, and service may be arranged by contacting our Cincinnati office. Parts for service can be returned following request of a Return Material Authorization. CTI Products, Inc. 1211 W Sharon Rd Cincinnati, OH 45240 513-595-5900 support@ctiproducts.com Disclaimer ...

  • Page 3: Table Of Contents

    ADIO ATEWAY USING ORWARDING   ....................................9 ICENSING   RadioPro Dispatch Clients ..............................9   RadioPro Talk Clients and RadioPro Mobile Apps ......................9   WHAT IS INCLUDED ................................10   IP G ..............................10 ADIO ATEWAY   OTHER ITEMS NEEDED ..............................11  ...
  • Page 4 SYSTEM PLANNER TEMPLATE PAGE 1 OF 2 ......................47   RadioPro IP Gateways ..............................47     SYSTEM PLANNER TEMPLATE PAGE 2 OF 2 ......................48   RadioPro Dispatch Clients ............................... 48   RadioPro Talk clients and Mobile applications ....................... 48...

  • Page 5: System Overview

    Communications with radio subscribers is also possible for remote mobile users using Android or iOS devices. A RadioPro system consists of at least one RadioPro IP Gateway (server) and at least one client (Dispatch™, Talk™, or Mobile™) with an IP network connecting the RadioPro components.

  • Page 6: Reference Documents

    Other radio models may be used with limited functionality by using the “Basic RxTx” configuration. This simple interface provides only talk and listen.  Personal Computer or Workstation is required to host the RadioPro Dispatch client or RadioPro Talk client. Console accessories may include microphone and speakers (or headset), Push-to-Talk footswitch, and touch screen monitor.

  • Page 7: Architecture

    Virtual Private Network (VPN) or Wide Area Network (WAN) such as the Internet. Each IP Gateway in a RadioPro system acts as the server for the Control Station Radio connected to it, and ensures easy wide-area deployment. Since there is not a server PC, the architecture reduces “single point-of-failure” concerns.

  • Page 8: Environmental Considerations

    RadioPro Version Match RadioPro Dispatch clients, Talk clients, and IP Gateways must have compatible versions in order to communicate with each other. Compatibility can be ensured when the first two digits of the version match. (The third digit indicates a minor revision, and does not need to match.) See Appendix for tables of compatibility.

  • Page 9: Accessing The Radiopro Ip Gateway Using Port Forwarding

    IT Administrator must configure port forwarding within the firewall or router(s) that separates the RadioPro IP Gateway from the clients. This is also true when one or more of the clients listed above will connect to a RadioPro IP Gateway from the Internet.

  • Page 10: What Is Included

    Can be used to connect IP Gateway to LAN Note: ICU.exe (IP Configuration Utility) is available on either of the following distribution CDs:   “RadioPro IP Gateway”, Part Number S2-61790. This CD contains an executable file that must be copied to a writeable disk before running. (The ICU cannot be run directly from the CD.) ...

  • Page 11: Other Items Needed

    RadioPro IP Gateway from the Rear Accessory Connector. Therefore, when a cable is connected to the Rear Accessory Connector to connect a RadioPro IP Gateway or a PC (during programming), ensure that the programming cable has been disconnected from the front microphone connector.

  • Page 12: Configuration And Installation Steps

    TEPS Use the steps in the following table to install a RadioPro System. Each step is discussed in detail starting on Page 13. Following installation of the IP Gateway in Step 5, at least one Client must be installed from Step 6.

  • Page 13: Step 1 A . For Nexedge Configure Control Station Radio ( S ) Using Kpg-111Dn Fpu Software

    RadioPro IP Gateway Installation and Configuration Guide Step 1a. for NEXEDGE Configure Control Station Radio(s) using KPG-111DN FPU Software Use Kenwood’s NEXEDGE radio programming software (KPG-111DN) to configure NEXEDGE radio parameters using the following steps. Configure the control station as any other radio 1.
  • Page 14 RadioPro IP Gateway Installation and Configuration Guide Configure the Data Port 1. Open the Option Features 1 settings window using the menu commands: Edit > Optional Features > Optional Features Common Page 3 Data Function COM port 1 2. Select the...
  • Page 15 RadioPro IP Gateway Installation and Configuration Guide Configure the Sound Options 1. Open the Extended Function window by using the menu commands: Edit > Extended Function. 2. In the Modulation Line tab, select Connect for the column under the MIC PTT row as shown below.
  • Page 16 RadioPro IP Gateway Installation and Configuration Guide Mobile Function DEO Level 4. In the tab, select for the (the level coming into the computer) option as shown below. Note: For either sound setting, you may boost the levels as desired.

  • Page 17: Step 1 A . For Mototrbo Configure Control Station Radio ( S ) Using Mototrbo Cps

    1. From the 2. General Settings folder: Radio IDs of the Voice Radio and the Data Revert Radio that share a RadioPro IP Gateway be the same. b. Disable GPS. 2a & b In the “Microphone” section, change Analog Mic AGC Digital Mic AGC to “Unchecked”.
  • Page 18 Normally, the factory default IP Address programmed into the Control Station radio should not be changed. However, it must be on a different subnet than the RadioPro IP Gateway that is connected to it via the Rear Accessory Connector. See section Error! Reference source not found. on Page Error!
  • Page 19 The IP address of the Voice Radio must be LOWER than the IP addresses of the GPS Data Revert Radio(s). b. Change Forward to PC to “Via USB”. This step is required for the Text Message function when using RadioPro Dispatch, Talk, or Mobile client.
  • Page 20 ARS Radio ID TMS Radio ID fields MUST be blank. 5. Signaling Systems folder: This step is required if a RadioPro client will be sending an emergency indication to other radios. (Also Channels see Step 7d below for required setup of folder.) Right-Click “MDC”, “Digital”, or “Capacity Plus”, depending on type of channel(s) programmed in radio.
  • Page 21 Group Calls. b. Right-Click “MDC”, “Digital”, or “Capacity Plus”, depending on type of channel programmed in radio. Then click Add, and then Call. This step is required for the All-Call function when using RadioPro Dispatch. 7. Channels folder: ARS.
  • Page 22 RadioPro IP Gateway Installation and Configuration Guide This step is required if a RadioPro Dispatch client will be sending an emergency indication to other radios. (Also see Step 5a above for required setup of Signaling Systems folder.) In the section, choose an Emergency System (for digital channels) or Signaling System (for analog channels).
  • Page 23 If it is desired to display more descriptive channel names, right-click on a channel name to edit it. iii. If it is desired that a channel or zone not be displayed in a RadioPro client, click on the zone or channel, and then un-check the visible parameter near the bottom of this tab page.
  • Page 24 Control Station radio. A programming cable connected to the front mic connector on the Control Station radio will prevent communications to a RadioPro IP Gateway from the Rear Accessory Connector. Therefore, when a cable is connected to the Rear Accessory Connector to connect a RadioPro IP Gateway or a PC (during programming), ensure that the programming cable has been disconnected from the front mic connector.

  • Page 25: Step 1B. For Mototrbo Configure Mototrbo Connect Plus Option Board

    RadioPro IP Gateway from the Rear Accessory Connector. Therefore, when a cable is connected to the Rear Accessory Connector to connect a RadioPro IP Gateway or a PC (during programming), ensure that the programming cable has been disconnected from the front mic connector.

  • Page 26: Step 1C. For Mototrbo Configure Subscriber Radios For Ars, Gps, And Tms

    Configure Subscriber Radios for ARS, GPS, and TMS This step is required if ARS, GPS, or Text Messaging Service is needed at the RadioPro client (such as Dispatch, Talk, or Mobile). This step is not required for a Connect Plus system, since these functions are not available using a Control Station interface.
  • Page 27 ID. This should be the Radio ID of the Control Station radio that is connected to Enter the the RadioPro IP Gateway. TMS Radio ID. This should be the Radio ID of the Control Station radio that is connected to b.
  • Page 28 GPS Revert to one of the following: - If this radio will use a Data Revert repeater slot to send GPS data to a RadioPro client, then change this parameter to the appropriate Channel Name. - If there is no Data Revert repeater slot, then change this parameter to Selected.
  • Page 29 RadioPro IP Gateway Installation and Configuration Guide Data Call Confirmed Disable by removing the check mark from the box. If this parameter is greyed- out, then ensure that the Enhanced GPS parameter is disabled. 5. Write the CPS parameters to the MOTOTRBO Control Station radio.

  • Page 30: Enhanced Gps Option

    Configure Motorola Repeaters for Enhanced GPS Option If RadioPro Dispatch will map GPS data for more than 25 radios per repeater slot, then it is recommended to dedicate one or more Data Revert slots for this GPS data. Further, repeaters with Data Revert slots should have the “Enhanced GPS Option”...

  • Page 31: Step 2. For Nexedge Connect Radio Pro Ip Gateway To Control Station Radio

    Step 2. for NEXEDGE Connect RadioPro IP Gateway to Control Station Radio Note: Before continuing, ensure that the programming cable has been disconnected from the front mic connector. Connect the IP Gateway to the Control Station radio using the following steps: 1.

  • Page 32: Step 3. Configure Radiopro Ip Gateway

    Configure the IP Gateway as follows: Use an Ethernet cable to connect the RJ45 connector on the rear of the RadioPro IP Gateway to a local PC or laptop to be used for configuration. b. Power up the RadioPro IP Gateway AND the Control Station radio.
  • Page 33 Server is not accessible by this IP Gateway on its network, then a Time Server should be installed on an accessible PC; this PC could be one that is running the RadioPro Dispatch Client. Either an IP address or a name recognized by the Domain Name Server can be entered. See Install Time Server section of RadioPro Dispatch Software Installation Guide S2-61785 for more details.
  • Page 34 “0.0.0.0”. 4) License Key tab This tab is used to transfer the License File between the IP Gateway and CTI Products when an upgrade to the License is purchased. The License File contains two parameters: ...
  • Page 35 RadioPro IP Gateway Installation and Configuration Guide 5) Radio-Specific tabs NEXEDGE When an IP Gateway has been licensed for use with a NEXEDGE radio, the following tabs will be allow parameter input. NEXEDGE Radio tab: Enter appropriate radio ID values for the fields on this tab.
  • Page 36 “admin”), then close the configuration window for this IP Gateway. h. Remove the Ethernet cable between the RadioPro IP Gateway and the local PC or laptop used for configuration. Repeat the above steps for each RadioPro IP Gateway.

  • Page 37: Step 4. Connect Radiopro Ip Gateway To Ip Network

    IT Administrator must configure port forwarding within the firewall or router that separates the RadioPro IP Gateway from other networks. This is also true when one or more of the clients listed above connects to a RadioPro IP Gateway from the Internet.

  • Page 38: Step 6. Install And Configure Radiopro Clients/Apps

    Installation and Configuration Guide Step 6. Install and Configure RadioPro Clients/Apps See Reference Documents table on Page 6 for a list of documents to be used for installing and configuring the RadioPro software clients for PCs and smart mobile devices.

  • Page 39: Radiopro Ip Gateway Operation

    A watchdog circuit built into the IP Gateway monitors program operation. If the watchdog circuit detects that the program is not functioning correctly, it will re-initialize the IP Gateway. This process may take up to two minutes. During this process, RadioPro Dispatch or Talk clients will not have a connection or communication with the Control Station radio. Indicators A blue LED located on the Power Button indicates that power is applied to the IP Gateway.

  • Page 40: Appendix

    RadioPro IP Gateway Installation and Configuration Guide PPENDIX Appendix - RadioPro IP Gateway Specifications Mechanical and Environmental Dimensions: 8.25”w x 2.5”h x 11.5”d Weight: 3 lbs. Temperature Range: 0-50 Humidity: 10-95% non-condensing Electrical AC Input (with included Power Adapter): 100–240Vac, 200mA max, 50-60Hz DC Input, SNs before 3154: 11.5-12.5Vdc, 2A max...

  • Page 41: Appendix - Rack Mounting

    Rack Shelf A rack shelf can be used to hold the RadioPro IP Gateway and Control Station radio in a standard 19” wide rack. The two devices can be located next to each other on the same shelf. The following rack shelf is recommended, but others may be used that have a depth of at least 12”:...

  • Page 42: Appendix - Installing A Time Server

    RadioPro IP Gateway Installation and Configuration Guide Appendix – Installing a Time Server The IP address of a “NTP Server” may have been specified using the ICU (IP Configuration Utility). In order for all IP Gateways to report the same time, and logging at the Dispatch client to have accurate times, the IP Gateways must all reference the same Time Server.

  • Page 43: Appendix - Radio Interface Cables

    RadioPro IP Gateway Installation and Configuration Guide Appendix – Radio Interface Cables NEXEDGE Interface Cable # S2-61769 DE-9 Pin # DB-25 Pin # Signal Name (IP Gateway) (Radio) Tx+ (Mic audio to radio) Tx- (Mic audio to radio) Rx+ (Speaker audio from radio)
  • Page 44 Packing List will indicate Part # S2-61612 if the timed-license is active.) If the Timed-License is active, and following the 120 day period, the RadioPro IP Gateways will not connect to a RadioPro Dispatch, Talk, or Mobile client for longer than five minutes.

  • Page 45: Index

    RadioPro IP Gateway Installation and Configuration Guide NDEX A  G  Accounts, 34  GPS Revert, 28  Admin, 34, 37, 47  Group Calls, 21  All‐Call, 21  All‐Emergency, 22  I  Android, 9, 34  Architecture, 7  ICU, 10, 11, 33, 34, 38, 47  Auto Find, 33  Accounts tab, 34  Automatic Registration Service, 36  General tab, 34  Network tab, 35  Radio tab, 36  B  Installation Guide, 34, 48  Basic RxTx, 37  IP Address, 8, 18, 33, 34, 41, 47  IP Addressing, 18, 41  IP Configuration Utility, 33  C  IP Gateway, 5, 6, 7, 8, 11, 42, 47, 48  iPad, 9  Cable, 11, 17, 24, 25, 31, 38  iPhone, 9  Cable Type, 18  CD, 10  Compressed UDP Header, 28 ...
  • Page 46 RadioPro IP Gateway Installation and Configuration Guide R  T  Radio Interface Cable, 44  Talk Client, 5, 6, 9, 18, 21  Rear Mic Gain, 18  TCP Port, 38, 41  Reference Documents, 6  Text Messaging, 5, 19  RF Interference, 8  Time Server, 43  Router, 9, 33, 38  U  S  USB Key, 48  Specifications, 8, 41  Static IP Address, 8  V  Subnet Mask, 8, 41, 47  System Planner, 47, 48  Version, 1, 8  System Planner Template, 47, 48  Vibration, 8  Virtual Private Network, 5, 7  Voice and Event Logging, 5, 6  X  XPR4550, 18, 24, 25, 41  Rear Accessory Connector, 18, 24, 25, 31, 41 ...

  • Page 47: System Planner Template

    RadioPro IP Gateway Installation and Configuration Guide YSTEM LANNER EMPLATE RadioPro IP Gateways Parameters Common to all IP Gateways  ICU.exe Admin Password Dispatch Client Password NTP Server IP Address for ICU.exe, default is “admin” for Dispatch client connections Network Time Protocol default is “user” Parameters Unique to Each IP Gateway ...

  • Page 48: System Planner Template

    RadioPro IP Gateway Installation and Configuration Guide YSTEM LANNER EMPLATE RadioPro Dispatch Clients See RadioPro Dispatch Software Installation Guide, document # S2-61785 for more information. Parameters Common  Parameters Unique  to all Dispatch Clients  to all Dispatch Clients  USB Key Licensed IP Gateway Administrator Password PC Name Serial #...

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