CTI Products RADIOPRO Installation Manual
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CTI Products RADIOPRO Installation Manual

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CTI Products
RadioPro™ IP Gateway

Installation Guide

Document # S2-61781-807
For Version 8 Software
A newer version of this document may be available. Please check the accompanying CD or
www.ctiproducts.com

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  • Page 1: Installation Guide

    CTI Products RadioPro™ IP Gateway Installation Guide Document # S2-61781-807 For Version 8 Software A newer version of this document may be available. Please check the accompanying CD or www.ctiproducts.com...
  • Page 2 RadioPro IP Gateway Installation and Configuration Guide Contact Us  Support, replacement part ordering, and service may be arranged by contacting our Cincinnati office. Parts for service can be returned following a request of a Return Material Authorization. CTI Products, Inc. 1211 W Sharon Rd...

  • Page 3: Table Of Contents

    Step 2. for NEXEDGE Connect RadioPro IP Gateway to Control Station Radio ..............41   Step 2. for Generic Radios using Basic RxTx Connect RadioPro IP Gateway to Control Station Radio ......42   Step 3. Configure RadioPro IP Gateway ..........................43  ...
  • Page 4 RadioPro IP Gateway Installation and Configuration Guide 6. A ....................................54   PPENDIX 6.1 Appendix - RadioPro IP Gateway Specifications ......................54   6.1.1 Mechanical and Environmental ..........................54   6.1.2 Electrical .................................. 54   6.1.3 Miscellaneous ................................54  ...

  • Page 5: Overview

    Communications with radio subscribers is also possible for remote mobile users using Android or iOS devices. A RadioPro system consists of at least one RadioPro IP Gateway (server) and at least one client (Dispatch™, Solo™, Talk™, or Talk for Mobile™) with an IP network connecting the RadioPro components.
  • Page 6 Other radio models may be used with limited functionality by using the “Basic RxTx” configuration. This simple interface provides only talk and listen.  Personal Computer or Workstation is required to host the RadioPro Dispatch, Solo, or Talk client. Console accessories may include microphone and speakers (or headset), Push-to-Talk footswitch, and touch screen monitor.

  • Page 7: Architecture

    Virtual Private Network (VPN) or Wide Area Network (WAN) such as the Internet. Each IP Gateway in a RadioPro system acts as the server for the Control Station Radio connected to it, and ensures easy wide-area deployment. Since there is not a server PC, the architecture reduces “single point-of-failure” concerns.

  • Page 8: Environmental Considerations

    1.4 RadioPro Version Match RadioPro Dispatch clients and IP Gateways must have compatible versions in order to communicate with each other. Compatibility can be ensured when the first two digits of the version match. (The third digit indicates a minor revision, and does not need to match.) See section...

  • Page 9: Static Ip Address

    IT Administrator must configure port forwarding within the firewall or router(s) that separates the RadioPro IP Gateway from the clients. This is also true when one or more of the clients listed above will connect to a RadioPro IP Gateway from the Internet.

  • Page 10: What Is Included

    Can be used to connect IP Gateway to LAN Note: ICU.exe (IP Configuration Utility) is available on either of the following distribution CDs:   RadioPro IP Gateway Part Number S2-61790. This CD contains an executable file that must be copied to a writeable disk before running. (The ICU cannot be run directly from the CD.) ...

  • Page 11: Other Items Needed

    RadioPro IP Gateway from the Rear Accessory Connector. Therefore, when a cable is connected to the Rear Accessory Connector to connect a RadioPro IP Gateway or a PC (during programming), ensure that the programming cable has been disconnected from the front microphone connector.

  • Page 12: Configuration And

    UTLINE Use the steps in the following table to install a RadioPro System. Each step is discussed in detail starting on Page 13. Following installation of the IP Gateway in Step 5, at least one Client must be installed from Step 6.

  • Page 13: Step 1A. For Mototrbo Configure Control Station Radio(S) Using Mototrbo Cps

    (CTI Cable S2-61431 may be used as a programming cable instead of the Motorola programming cable.) 1. From the View menu, choose Expert. 2. General Settings folder: The Radio IDs of the Voice Radio and the Data Revert Radio that share a RadioPro IP Gateway must be the same. Disable GPS.
  • Page 14 Normally, the factory default IP Address programmed into the Control Station radio should not be changed. However, it must be on a different subnet than the RadioPro IP Gateway that is connected to it via the Rear Accessory Connector. See on page for more information.
  • Page 15 The ARS Radio ID and TMS Radio ID fields MUST be blank. 5. Signaling Systems folder: This step is required if a RadioPro client will be sending an emergency indication to other radios. (Also, see Step 7d below for required setup of Channels folder.)
  • Page 16 Right-Click MDC, Digital, or Capacity Plus, depending on type of channel programmed in radio. Then click Add, and then All Call. This step is required for the All-Call function when using RadioPro Dispatch. 7. Channels folder: For each Digital channel, change the ARS parameter to Unchecked.
  • Page 17 RadioPro IP Gateway Installation and Configuration Guide In the following Enhanced GPS Radio Update Tables, the number of radio GPS updates is indicated based on selection criteria of Update Interval and Window Reservation. Enhanced GPS Radio Update Tables Window Size = 5, Privacy Type must be None ...
  • Page 18 RadioPro IP Gateway Installation and Configuration Guide This step is required if a RadioPro Dispatch client will be sending an emergency indication to other radios. (Also see Step 5a above for required setup of Signaling Systems folder.) In the TX section, choose an Emergency System (for digital channels) or Signaling System (for analog channels).
  • Page 19 If it is desired to display more descriptive channel names, right-click on a channel name to edit it. iii. If it is desired that a channel or zone not be displayed in a RadioPro client, click on the zone or...
  • Page 20 “On/Off” Or “Ignition” + 10dB: May need to be adjusted for appropriate Analog Rear Mic Main audio level transmitted from RadioPro client. Gain Data Revert radio does not require this. + 10dB: May need to be adjusted for appropriate Digital Rear Mic Main audio level transmitted from RadioPro client.

  • Page 21: Step 1C. For Mototrbo Configure Mototrbo Connect Plus Option Board

    Control Station radio will prevent communications to a RadioPro IP Gateway from the Rear Accessory Connector. Therefore, when a cable is connected to the Rear Accessory Connector to connect a RadioPro IP Gateway or a PC (during programming), ensure that the programming cable has been disconnected from the front mic connector.

  • Page 22: Step 1D. For Mototrbo Configure Subscriber Radios For Ars, Gps, And Tms

    Configure Subscriber Radios for ARS, GPS, and TMS This step is required if ARS, GPS, or Text Messaging Service is needed at the RadioPro client (such as Dispatch, Solo, Talk, or Talk for Mobile). This step is not required for a Connect Plus system, since these functions are not available using a Control Station interface.
  • Page 23 In the TX section of this channel, change GPS Revert to one of the following: - If this radio will use a Data Revert repeater slot to send GPS data to a RadioPro client, then change this parameter to the appropriate Channel Name.
  • Page 24 RadioPro IP Gateway Installation and Configuration Guide g. Disable the Data Call Confirmed parameter by changing it to Unchecked. If this parameter is greyed- out, then ensure that the Enhanced GPS parameter is disabled (Unchecked). 5. Write the CPS parameters to the MOTOTRBO Control Station radio.

  • Page 25: Step 1E. For Mototrbo Configure Motorola Repeaters For Enhanced Gps Option

    Configure Motorola Repeaters for Enhanced GPS Option If RadioPro Dispatch will map GPS data for more than 25 radios per repeater slot, then it is recommended to dedicate one or more Data Revert slots for this GPS data. Further, repeaters with Data Revert slots should have the “Enhanced GPS Option”...

  • Page 26: Step 1A. For Nexedge Configure The Voice Control Station Radio(S) Using Kenwood Fpu

    RadioPro IP Gateway Installation and Configuration Guide Step 1a. for NEXEDGE Configure the Voice Control Station Radio(s) using Kenwood FPU Kenwood FPU Radio models NX-700/800 or NX-720/820 can be used as a control station radio. The use of an NX-720/820 requires modification to the option jumpers located on the radio’s Tx/Rx unit.
  • Page 27 RadioPro IP Gateway Installation and Configuration Guide 2. Configure the Data Port Open the Option Features 1 settings window using the menu commands: Edit > Optional Features > Optional Features 1. b. Select the Common Page 3 tab, and then under the Function column for COM port 1 in the table as Data + GPS Data Output.
  • Page 28 RadioPro IP Gateway Installation and Configuration Guide 3. Configure Sound Options Open the Extended Function window by using the menu commands: Edit > Extended Function. b. In the Modulation Line tab, MI2 column, and Mic PTT row, select Connect from the drop-down list as shown below.
  • Page 29 Note: Even if the radio is being used in analog mode without FleetSync, or in digital mode with NXDN, a FleetSync ID must be assigned. Not entering an ID will prevent RadioPro from functioning properly. Open the FleetSync window by using the menu commands: Edit > FleetSync b.
  • Page 30 Note: Even if the radio is being used in analog mode without FleetSync, a FleetSync ID must be assigned. Not entering an ID will prevent RadioPro from functioning properly. Open the NXDN window by using the menu commands: Edit > NXDN b.
  • Page 31 RadioPro IP Gateway Installation and Configuration Guide b. If you wish to specify the channel to use for data, assign the Data Zone-CH/GID (Analog) and Data Zone-CH/GID (Digital) fields as required for your system. i. If using FleetSync in a conventional (non-trunked) system, ensure that the correct data will be sent to the Data Channel: Open the FleetSync window by using the menu commands: Edit >...
  • Page 32 CH/GID with a Check. 7. Configure GPS settings In order for RadioPro to process GPS information from subscriber radios, the control station radio must know what data to send to the IP Gateway. Open the Optional Features 2 window by using the menu commands: Edit > Optional Features 2 b.

  • Page 33: Step 1B. For Nexedge Configure The Data Revert Control Station Radio(S) Using Kenwood Fpu

    RadioPro IP Gateway Installation and Configuration Guide Step 1b. for NEXEDGE Configure the Data Revert Control Station Radio(s) using Kenwood Kenwood FPU If you are using a Data Revert radio, follow the same steps for configuring the radio as you would for the Voice Radio with the following exceptions: ...

  • Page 34: Step 1D. For Nexedge Configure Subscriber Radios Using The Kenwood Fpu Software

    RadioPro IP Gateway Installation and Configuration Guide Step 1d. for NEXEDGE Configure Subscriber Radios using the Kenwood FPU Software Kenwood FPU Use the FPU, (Kenwood’s NEXEDGE ‘Field Programming Utility’ configuration software) to configure NEXEDGE radio parameters using the following steps.
  • Page 35 In the Target tab, enter a value for Target Fleet and Target ID. Note: If the target does not include the Control Station(s), data will not appear in RadioPro. b. If using NXDN, ensure the Base ID specifies the Control Station radio using the following steps: i.
  • Page 36 RadioPro IP Gateway Installation and Configuration Guide 3. Configure Data settings. For each zone listed in the Zone Information window, use the Zone Edit button to open the Zone Edit window. b. If you wish to specify the channel to use for data, assign the Data Zone-CH/GID (Analog) and Data Zone-CH/GID (Digital) fields as required for your system.
  • Page 37 RadioPro IP Gateway Installation and Configuration Guide ii. If using NXDN on a conventional system, Open the NXDN window by using the menu commands: Edit > NXDN Open the Conventional tab If you wish for the data to only be sent to the Data Channel and not the Voice Channel, change the GTC Count to 0.
  • Page 38 Open the FleetSync window by using the menu commands: Edit > FleetSync b. In the GPS tab, enter a value for Base Fleet and Base ID. Note: If the Base ID does not include the Control Station(s), data will not appear in RadioPro.
  • Page 39 Open the NXDN window by using the menu commands: Edit > NXDN b. In the GPS tab, enter a value for Base ID Type (GPS) and Base ID (GPS). Note: If the Base ID doesn’t include the Control Station(s), data won’t appear in RadioPro.

  • Page 40: Step 2. For Mototrbo Connect Radiopro Ip Gateway To Control Station Radio

    Connect the IP Gateway to the Control Station Voice radio using the following steps: 1. Connect the USB connector of cable S2-61431 to any USB port on the rear of the RadioPro IP Gateway module. In addition, for this Voice Control Station radio, connect the DE-9 side of cable S2-61431 to the DE-9 connector on the rear of the RadioPro IP Gateway module.

  • Page 41: Step 2. For Nexedge Connect Radiopro Ip Gateway To Control Station Radio

    RadioPro IP Gateway Installation and Configuration Guide Step 2. for NEXEDGE Connect RadioPro IP Gateway to Control Station Radio Note: Before continuing, ensure that the programming cable has been disconnected from the front mic connector. See Section on Page for interface cable details.

  • Page 42: Step 2. For Generic Radios Using Basic Rxtx Connect Radiopro Ip Gateway To Control Station Radio

    Generic Radios using Basic RxTx Connect RadioPro IP Gateway to Control Station Radio Connect the IP Gateway to the Control Station radio using the following steps: 1. Modify one end of cable # 89-12109 (DE-9 female to DE-9 female) to connect to the generic control station radio.

  • Page 43: Step 3. Configure Radiopro Ip Gateway

    Configure the IP Gateway as follows: 1. Use an Ethernet cable to connect the RJ45 connector on the rear of the RadioPro IP Gateway to a local PC or laptop to be used for configuration. 2. Power up the RadioPro IP Gateway AND the Control Station radio.
  • Page 44 Server is not accessible by this IP Gateway on its network, then a Time Server should be installed on an accessible PC; this PC could be one that is running the RadioPro Dispatch Client. Either an IP address or a name recognized by the Domain Name Server can be entered. See Section 6.5...
  • Page 45 File contains a value between 1 and 80 specifies the number of simultaneous User Connections allowed to this IP Gateway from users of RadioPro Solo, Talk, and Talk for Mobile applications. Use the Export license key button to create a file with the current License information.
  • Page 46 0.0.0.0. Radio Aliases tab This tab is used to create Alias Names for radio IDs. The Alias Names listed on this tab will be displayed in the contact list for RadioPro Solo, Talk, and Talk for Mobile clients.
  • Page 47 Zones/Channels Aliases tab This list is downloaded from the connected MOTOTRBO radio and will be displayed in a RadioPro Dispatch client’s radio controller. A Zone or Channel can be re-named by clicking on it, then editing its name. If a name cannot be edited, be sure that the MOTOTRBO radio is connected and powered on.
  • Page 48 RadioPro IP Gateway Installation and Configuration Guide NEXEDGE radio When an IP Gateway has been licensed for use with a NEXEDGE radio, the following tabs will allow parameter input. NEXEDGE Radio tab Enter the appropriate radio ID values for the fields on this tab.
  • Page 49 From the Gateway menu, click on Write Settings. Enter the Admin Gateway Password (factory default password is “admin”), then close the configuration window for this IP Gateway. b. Remove the Ethernet cable between the RadioPro IP Gateway and the local PC or laptop used for configuration.

  • Page 50: Step 4. Connect Radiopro Ip Gateway To Ip Network

    Step 4. Connect RadioPro IP Gateway to IP Network After a RadioPro IP Gateway has been configured using ICU, it is safe to connect to a local area network. Connect the RadioPro IP Gateway module to the IP network using the following steps: 1.

  • Page 51: Step 5. Configure Port Forwarding On Firewall Device

    IT Administrator must configure port forwarding within the firewall or router that separates the RadioPro IP Gateway from RadioPro clients. This is also true when one or more of the clients listed above connects to a RadioPro IP Gateway from the Internet.

  • Page 52: Step 6. Install And Configure Radiopro Clients/Apps

    RadioPro IP Gateway Installation and Configuration Guide Step 6. Install and Configure RadioPro Clients/Apps on page for a list of documents to be used for installing and configuring the RadioPro Section 1 Overview software clients for PCs and smart mobile devices.

  • Page 53: Radio Pro Ip Gateway Operation

    IP Gateway. This process may take up to two minutes. During this process, RadioPro Dispatch, Solo, Talk, or Talk for Mobile clients will not have a connection or communication with the Control Station radio.

  • Page 54: Appendix

    However, it must be on a different subnet than the RadioPro IP Gateway that is connected to it via the Rear Accessory Connector. For example, if the network’s Subnet Mask is 255.255.255.0, then at least one of the first three octets of the MOTOTRBO radio IP address must be different than the RadioPro IP Gateway module IP address.

  • Page 55: Appendix - Rack Mounting

    6.3.1 Rack Shelf A rack shelf can be used to hold the RadioPro IP Gateway and Control Station radio in a standard 19” wide rack. The two devices can be located next to each other on the same shelf. The following rack shelf is recommended, but others may be used that have a depth of at least 12”:...

  • Page 56: Appendix - Installing A Time Server

    RadioPro IP Gateway Installation and Configuration Guide 6.5 Appendix – Installing a Time Server During installation of the IP Gateways, the IP address of a “NTP Server” may have been specified using the ICU (IP Configuration Utility). In order for all IP Gateways to report the same time, and logging at the Dispatch client to have accurate times, the IP Gateways must all reference the same Time Server.
  • Page 57 RadioPro IP Gateway Installation and Configuration Guide 5. Close all of the windows pertaining to installation and registration. 6. Open the Absolute Time Server application by performing one of the following: For Windows 7: Click on the Windows Start button, type “absolute time server” in the search box, and then choose “Absolute Time Server Manager”...

  • Page 58: Appendix - Radio Interface Cables - Mototrbo Xpr5550

    RadioPro IP Gateway Installation and Configuration Guide 6.6 Appendix – Radio Interface Cables – MOTOTRBO XPR5550 Motorola MOTOTRBO XPR4550/5550 Voice Radio Interface Cable # S2‐61431  DE-9 Pin # USB Pin # Accessory Connector Signal Name (IP Gateway) (IP Gateway) (Radio) Tx+ (Mic audio to radio)

  • Page 59: Appendix - Radio Interface Cables - Nexedge Nx700/800

    RadioPro IP Gateway Installation and Configuration Guide 6.7 Appendix – Radio Interface Cables – NEXEDGE NX700/800 Kenwood NEXEDGE NX-700/800 Voice Radio Interface Cable # S2‐61769  DE-9 Pin # DB-25 Pin # Signal Name (IP Gateway) (Radio) Tx+ (Mic audio to radio) Tx- (Mic audio to radio)

  • Page 60: Appendix - Radio Interface Cables - Nexedge Nx720/820

    RadioPro IP Gateway Installation and Configuration Guide 6.8 Appendix – Radio Interface Cables – NEXEDGE NX720/820 Kenwood NEXEDGE NX-720/820 Voice Radio Interface Cable # S2‐61890  DE-9 Pin # HD-15 Pin # Signal Name (IP Gateway) (Radio) MI2 (Tx+ Mic audio to radio) Audio Ground...

  • Page 61: Appendix - Radio Interface Cables - Generic Rx/Tx

    RadioPro IP Gateway Installation and Configuration Guide 6.9 Appendix – Radio Interface Cables – Generic Rx/Tx Basic Rx/Tx Interface Cable # 89‐12109  DE-9 Pin # Signal Name Signal Description (IP Gateway) Tx+ (Mic audio to radio) Transformer isolated, 600 ohms Tx- (Mic audio to radio)

  • Page 62: Appendix - Converting A Timed-License To A Non-Expiring License

    See instructions below for converting the timed-license to a non-expiring license. Following receipt of payment to CTI Products for ordered items, a request may be made to convert a timed license to a non-expiring license. Use the following steps to convert the license: 1.

  • Page 63: Index

    RadioPro IP Gateway Installation and Configuration Guide 7. I NDEX A  G  Accounts, 45  GPS Revert, 23  Admin, 49, 65  Group Calls, 16  All‐Call, 16  All‐Emergency, 18  I  Android, 9, 44  Architecture, 7  ICU, 10, 11, 43, 50, 65  Auto Find, 43  Accounts tab, 45  General tab, 44  Automatic Registration Service, 47  Network tab, 45, 46  Radio tab, 47  B  Installation Guide, 66  Basic RxTx, 49  IP Address, 9, 14, 43, 44, 54, 65  IP Addressing, 54  IP Configuration Utility, 43  C  IP Gateway, 5, 7, 8, 11, 56, 62, 65, 66  iPhone, 9  Cable, 11, 13, 19, 21, 40, 41, 50  Cable Type, 14 ...
  • Page 64 RadioPro IP Gateway Installation and Configuration Guide R  T  Radio Interface Cable, 60  Talk Client, 5, 6, 9, 14, 16  Rear Mic Gain, 14  TCP Port, 51, 54  RF Interference, 8  Text Messaging, 5, 15  Router, 9, 43, 50, 51  Time Server, 56, 57  Timed‐License, 62  S  U  Specifications, 8, 54  Static IP Address, 9  USB Key, 66  Subnet Mask, 9, 54, 65  System Planner, 7, 65, 66  V  System Planner Template, 7, 65, 66  Version, 1, 8  Vibration, 8  Virtual Private Network, 5, 6, 7  Voice and Event Logging, 5, 6  X  XPR4550, 14, 19, 21, 54  Rear Accessory Connector, 14, 19, 21, 40, 54 ...

  • Page 65: System Planner Template

    RadioPro IP Gateway Installation and Configuration Guide 8. S YSTEM LANNER EMPLATE RadioPro IP Gateways Parameters Common to all IP Gateways  ICU.exe Admin Password Dispatch Client Password NTP Server IP Address for ICU.exe, default is “admin” for Dispatch client connections Network Time Protocol default is “user”...

  • Page 66: System Planner Template

    RadioPro IP Gateway Installation and Configuration Guide YSTEM LANNER EMPLATE RadioPro Dispatch Clients See RadioPro Dispatch Installation and Configuration Guide, document # S2-61785 for more information. Parameters Common  Parameters Unique  to all Dispatch clients  to each Dispatch client  PC Name IP Address License Licensed IP Gateway Administrator Password...

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