Panasonic UF-490 Service Manual
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Panasonic UF-490 Service Manual

Panasonic UF-490 Service Manual

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Order Number: MGCS010601C0
H13
Facsimile
UF-490
© 2001 Matsushita Graphic Communication Systems, Inc.
All rights reserved. Unauthorized copying and distribution is
a violation of law.

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Summary of Contents for Panasonic UF-490

  • Page 1 Order Number: MGCS010601C0 Facsimile UF-490 © 2001 Matsushita Graphic Communication Systems, Inc. All rights reserved. Unauthorized copying and distribution is a violation of law.

  • Page 3: Table Of Contents

    Table of Contents Specifications Table........4 7.3. ADF Unit..........203 7.4. Fuser Unit..........205 1.1. Fax Function ..........4 7.5. ASF Unit..........207 1.2. Printer Function ........12 7.6. Drive Unit ..........210 1.3. External View..........13 7.7. Base Unit..........212 1.4. Control Panel ..........15 7.8.

  • Page 4: Specifications Table

    1 Specifications Table 1.1. Fax Function Description Items Remarks UF-490 Main Specifications 1 Compatibility ITU-T Std. & Non-Std. (MGCS) 2 PSTN Line Port 3 Leased Line Port 4 V.24 Line Port 5 Modem Speed 33.6 - 2.4 kbps With Automatic Fallback...
  • Page 5 Description Items Remarks UF-490 Printer Mechanism 1 Recording Method 2 Recording Speed 5 ppm (Letter) 3 Recording Resolution Copy, Fax 406 x 391 dpi PC Printing Data 600 x 600 dpi 4 Recording Paper Size Letter / A4 / Legal Letter size for USA and 8.2 in (208 mm)
  • Page 6 Description Items Remarks UF-490 Power Supply 108 - 132 VAC, 47 - 63 Hz, Single Phase 100 VAC Power Supply 1 Power Requirement 198 - 255 VAC, 47 - 63 Hz, Single Phase 200 VAC Power Supply Standby Sleep Mode Less than 0.7 Wh ES=On 5.5 Wh...
  • Page 7 Description Items Remarks UF-490 Attachment & Accessories Toner Cartridge (Starter) Yes (1)* *Yield : Approx. 1,000 pages Drum Unit Yes (1) (3% Black, ITU-T Image No. 1 Operating Instructions Yes (1) Chart) CD-ROM Yes (1) (PDMS) Power Cord Yes (1)
  • Page 8 Description Items Remarks UF-490 Dialing/Telephone Features Upper / Lower switching 1 One-Touch Keys 16 (8 x 2) operation Upper / Lower switching 2 One-Touch / Program Keys 2 (1 x 2) operation Upper / Lower switching 3 One-Touch Auto Dialers operation 4 Abbr.
  • Page 9 Description Items Remarks UF-490 Reception Features 1 Substitute Reception LTR / A4: 70 - 100%, 2 Fixed Reduction LGL: 80 -100% (in 1% Steps), Top & Center Alignment LTR / A4: 70 - 100%, 3 Auto Reduction LGL: 80 -100% (in 1% Steps), Top &...
  • Page 10 Description Items Remarks UF-490 Certainty For USA and Canada 1 Verification Stamp Specific Countries only 2 Header / Total Page Print 32 Transactions / with View 3 Transaction Journal Mode 4 Comm. Journal With Image 5 Last Ind. XMT Journal...
  • Page 11 Description Items Remarks UF-490 Others 1 Access Code For USA / Canada / 2 PIN Code Access Hong Kong only PBX Access code 3 Intelligent Redial (A-1) 2 Files 4 Department Code 5 Energy Saver Mode USA, Canada and Germany...

  • Page 12: Printer Function

    1.2. Printer Function Description Items Remarks UF-490 Interface Centronics Parallel I/F ECP Mode (IEEE-1284) 2 LAN (Network) 3 USB Port 4 IEEE-1394 Printer Function 1 Printing Size Letter / A4 / Legal 2 Bypass 3 Stapling 4 Printing Resolution 600 dpi 5 OS Win 9x / Me / NT 4.0 / 2000...

  • Page 13: External View

    1.3. External View REAR VIEW 14 inch (355 mm) 17 inch (430 mm) TOP VIEW 20.1 inch (510 mm) 12.6 inch (320 mm) 23.5 inch (598 mm) 7.8 inch (197 mm) 5.9 inch 14.3 inch (364 mm) (150 mm) LEFT SIDE VIEW FRONT VIEW RIGHT SIDE VIEW...
  • Page 14 All units manufactured beginning in April 2001* will utilize this New Serial Number format. The contents of the 11-digit Serial Number is as follows: Note: Model UF-490 will utilize this format starting with first production. Sequential Production Number 5-Digit Sequential Production Number...

  • Page 15: Control Panel

    1.4. Control Panel For USA and Canada For Other Countries...

  • Page 16: Disassembly Instructions

    2 Disassembly Instructions 2.1. General Disassembly Flowchart 2-2-1 AC Power Cord (906) Telephone Line Cable (907) Document Sub Tray (118) Document Return Tray Assembly (606) Recording Paper Tray (605) Paper Tray Cover (401) Paper Length Guide (402) Paper Tray (403) 2-2-2 Separator Rubber (206) Stamp Head (238)
  • Page 17 2-2-6 Laser Unit (LSU) LSU (115) LSU Cover Mirror Bias Transfer Roller (446) 2-2-7 Motor Cover (518) Feed Roller (439) Motor (501) 2-2-8 ASF Unit Solenoid (431) Toner Sensor Spring (432) SNST PC Board (706) ASF Frame Assembly (418) Pick Bracket Assembly (433) Pressure Plate Assembly (404) Pad Holder Assembly (411) Pick Gear (434)

  • Page 18: Disassembly Instructions

    2.2. Disassembly Instructions 2.2.1. AC Power Cord, Telephone Line Cable, Document Sub Tray, Document Return Tray Assembly, Recording Paper Tray, Paper Tray Cover, Paper Length Guide, Paper Tray (1) Disconnect the AC Power Cord (906). (2) Disconnect the Telephone Line Cable (907). (3) Remove the Document Sub Tray (118).

  • Page 19: Panel Unit

    2.2.2. Separator Rubber, Stamp Head (1) Open the Control Panel Unit. (2) Remove the Separator Rubber (206). <Specific Countries Only> (3) Remove the Stamp Head (238). <Cleaning Scanning Glass> (1) Clean the Scanning Glass with a soft cloth, saturated with isopropyl alcohol. <Cleaning ADF Roller, Eject Roller and Exit Roller>...
  • Page 20 <Cleaning ASF Roller, Pick Roller> (3) Remove the Toner Cartridge Assembly. (4) Lift the Lower TX Chassis Assembly. (5) Clean the ASF Roller (435) and Pick Roller (436) with a soft cloth, saturated with isopropyl alcohol.

  • Page 21: Face Plate

    2.2.3. Face Plate, Directory Sheet, Start Key, Panel Cover Assembly, PNL PC Board Assembly, LCD Holder (1) Open the Control Panel Unit. (2) Release 2 Latch Hooks on the Face Plate (102) using a Straight Edge Screwdriver. (3) Remove the Face Plate (102). (4) Remove the Directory Sheet (104).

  • Page 22: Pnl Pc Board Assembly

    (12) (11) Disconnect the PNL Harness on the PNL PC (12) (11) Board (1004). (12) 9 Screws (7B). (12) (12) (13) Remove Sensor PC Board releasing 2 Latch Hooks. (14) (14) Release 3 Latch Hooks. (15) Remove the PNL PC Board Assembly (703). (13) (15) (16) Release 2 Latch Hooks.
  • Page 23 2.2.4. SC Plate, Speaker, SC PC Board, Base Plate Assembly, ACI PC Board, Power Supply Unit (1) 5 Screws (19). (2) Remove the SC Plate (603). (3) Disconnect the SPK Harness (1005) on the SC PC Board (CN2). (4) Remove the Speaker Bracket (611). (5) Remove the Speaker (612).
  • Page 24 (11) Disconnect the ACI Connector on the Power (11) Unit (CN101). (12) 1 Screw (35). (13) (13) Remove the ACI PC Board (707). (12) (14) Disconnect the HEAT1 Harness on the Power (15) Supply Unit (CN102). (15) (15) 4 Screws (62). (16) Remove the Power Supply Unit (702).

  • Page 25: Stopper Latch

    2.2.5. Stopper Latch, Upper TX Chassis Assembly, Top Cover, Stopper Latch 2, Lower TX Chassis Assembly, Stamp Cover, Solenoid Assembly, Scanning Roller Assembly, Scanning Roller, CIS Assembly, Gear Cover, Gear Shaft, ADF Roller (1) Open the Upper TX Chassis Assembly (201). (2) Remove the Stopper Latch (210).
  • Page 26 (16) Release the Latch Hooks with the Screw driver. Note: For B4 Units (non-USA), release the Latch Hooks from the back side. (17) Remove the Scanning Roller Assembly (218) . Back View (17) (18) Remove the Scanning Roller (218). (18) (19) Lift the White Guide (216).
  • Page 27 (23) 2 Screws (19). (24) (24) 1 Screw (7B) and 1 Washer (G4). (25) Remove the Gear Cover (236). (25) (23) (26) Remove B51C16 F Gear (230), C18C43 F Gear (231), C41 F Gear (232) and C34D19 F Gear (233). (26) (27) Remove the Gear Shaft (229).
  • Page 28 2.2.6. Laser Unit (LSU) (1) 4 Black Screws (G2). (2) Disconnect the LSU Harness (1002). Note: Note the Harness routing to the PC Board for re-installation purposes. (3) Remove the LSU (115). <Cleaning Mirror> (1) 2 Screws (19). (2) Remove the LSU Cover. (3) Clean the Mirrors with a soft cloth, saturated with isopropyl alcohol.
  • Page 29 2.2.7. Motor, Left Toner Cartridge Rail, Feed Roller, Bias Transfer Roller (1) Remove Motor Cover (518) releasing 3 Hooks. (2) Disconnect the MOT Harness (1006). Note: Note the Harness routing to the PC Board for re-installation purposes. (3) 2 Screws (19). (4) Remove the Motor (501).
  • Page 30 (14) Remove the Bias Transfer Roller (446) Caution: •Do not Touch the surface of the Bias Roller. Clean the Bias Transfer Roller only with a dry cloth. •When cleaning or replacing the Bias Transfer Roller, clean both sides of the Transfer Guide with isopropyl alcohol.
  • Page 31 2.2.8. Solenoid, Toner Sensor Spring, SNST PC Board, ASF Frame Assembly, Pick Bracket Assembly, Pick Gear, ASF Roller, Pick Roller, Pressure Plate, Pad Holder (1) 5 Screws (19). (2) Disconnect the SNST Harness (1008). (3) Remove the ASF Unit. (4) 1 Screw (19). (5) Remove the Solenoid (431).
  • Page 32 (10) 4 Screws (19). (11) Remove the ASF Frame Assembly (418). (10) (11) (10) (12) Remove the Snap Ring (G3). (13) Remove 4 Snap Rings (B9), Clutch Assembly (424 - 427, 460), 2 Cam Gears (428), Bushing (422), P6L5 Conductor Bushing (429) (14) Remove the Pick Bracket Assembly (433).
  • Page 33 (15) Remove the ASF Shaft (437). (16) Remove the Pick Gear (434), ASF Roller (435) (16) and Pick Roller (436). (15) (17) Remove the Pressure Plate Assembly (404). (17) (18) Remove Pad Holder (411). (18) (18) <Cleaning Paper Pad, Paper Separation Pad> (1) Clean the Paper Pad (406) and Paper Separation Pad (417) with a soft cloth, saturated with isopropyl alcohol.
  • Page 34 2.2.9. Fuser Cover 2 Assembly, ILS PC Board, Eject Roller, Fuser Cover Assembly, Fuser Lamp, Thermistor Assembly, SNSE PC Board, Thermistor Assembly, Pressure Spring, Fuser Roller, Pressure Roller, Exit Roller Note: Disconnect the ILS PC Board Connector CN11 on the SC PC Board before proceeding to the next step.
  • Page 35 (10) 2 Screws (23). (10) (11) Remove the Fuser Lamp (314). Caution: Do not Touch the glass portion of the Fuser Lamp with bare hands. Grease from finger prints will shorten its life cycle, use isopropyl alcohol to clean finger prints. (11) Note: When re-installing the Fuser Lamp, insert the end...
  • Page 36 (19) Remove the Pressure Springs (321). (19) (20) Remove the 2 C-Rings (317), 2 P17L6.8 (20) Bushings (318), E24 Drive Gear (326) and 2 D16E17 F Gears (327), (20) (20) (21) Remove the Fuser Roller (316). (21) (22) 2 Screws (19). (23) Remove the Rear Paper Guide (324).
  • Page 37 (24) Remove the Pressure Roller (322). (24) (25) Remove the Exit Roller (304). (25)

  • Page 38: Drive Unit

    2.2.10. Fan (1) 3 Screws (19) and 1 Screw (19) from the Base Plate Assembly. (2) Remove the Drive Unit. (3) 2 Screws (A3). (4) Remove the Fan (502).

  • Page 39: Screw Identification Template

    2.3. Screw Identification Template Ref No. Part No. Figure Remark XYN3+8J Screw XTB3+8J Screw Screw XTB3+6F XYN3+F8 Screw XYN4+F6 Screw XYN3+F6 Screw XTB3+6J Screw XTB3+10J Screw XYN3+J10 Screw XUC3 E-Ring XUC4 E-Ring XUC5 E-Ring XTB26+6J Screw XTB3+20J Screw DZPB000007 Silver Screw XTB3+8JK Screw XSB4+10BN...
  • Page 40 Ref No. Part No. Figure Remark XTW3+8SFC Screw XTB3+12JZ Black Screw FFPFJ0041 Snap Ring DZKP00023 Washer...

  • Page 41: Check Points

    3 Check Points 3.1. Required Tools Tool Tool Soft Cloth Tweezer Isopropyl Alcohol Pliers Phillips Screwdriver (#1 and #2) Cotton Swab Stubby Phillips Screwdriver (#2) Brush Blade-tip Screwdriver (3/32 in) 10 Molykote EM-50L Grease (Parts No. EM-50L) 3.2. Periodic Check Points Laser Unit (115) CIS (223) Separator Rubber (206)

  • Page 42: Periodic Maintenance Check List

    3.3. Periodic Maintenance Check List The chart outlined below is the general guideline for maintenance. The environmental conditions and actual use will vary these factors. The chart below is for reference only. Replacement Ref. Mechanical Parts Cycle Procedure ASF Roller Refer to ch 2.2.8.

  • Page 43: Updating The Firmware

    The firmware of the machine can be updated from the PC via its Parallel Port. To update the firmware, please refer to Chapter 5.1.7. Service Mode 9. 3.4.1. Firmware Version HOST UF-490 A A V11502 AU Country Code (Fax) AU : USA / Canada AB : UK Firmware Version (V1.1502) Language Code A : US English, C-French &...

  • Page 44: Glossary Of Electrical Abbreviations

    3.5. Glossary of Electrical Abbreviations Glossary of Electrical Abbreviations Signal Name Description +24V +24 VDC Power Supply +24VD +24 VDC Power Supply +24VM +24 VDC Power Supply (Motors) +3.3V +3.3 VDC Power Supply +5 VDC Power Supply +5VP +5 VDC Pilot Power Supply (Sleep Mode) +5VSE +5 VDC Power Supply (Exit Sensor) +5VST...
  • Page 45 Glossary of Electrical Abbreviations Signal Name Description DGND Ground DRCK Development +AC Clock Data Read/Write Enable Signal Ground GLED GND for LED Ground L+5V Laser Circuit +5 VDC Power Supply Line Signal Line Signal LED1 Ground LEDCT1 Ground MGND Ground MIC (-) Handset Microphone MIC (+)
  • Page 46 Glossary of Electrical Abbreviations Signal Name Description pPCHK1 Paper Detection Signal Acknowledge Data Request / Paper Empty Condition (Peripheral→Host) +5V Pull Up pSPKOT Monitor Signal pTR0 Transfer Control Cleaning Output PWSAVE Energy Saver Mode Transport Signal Data Read/Write Select Signal RCV (-) Handset Receiver RCV (+)

  • Page 47: Sc Pc Board

    3.6. SC PC Board SC PCB Signal Name Destination Signal Waveform Function Pin No. CN2-1 pSPKOT SPEAKER Monitor Signal (Max) (Min) CN2-2 SPEAKER Ground SC PCB Signal Name Destination Signal Waveform Function Pin No. CN3-1 Picture Signal +0.2V(Max) +0.1V(Min) CN3-2 AGND Ground CN3-3...
  • Page 48 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN4-1 +24V POWER SUPPLY +24 VDC Power Supply +24V UNIT CN103-1 CN4-2 +24V POWER SUPPLY +24 VDC Power Supply +24V UNIT CN103-2 CN4-3 POWER SUPPLY Ground UNIT CN103-3 CN4-4 POWER SUPPLY Ground UNIT CN103-4...
  • Page 49 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN5-1 PNL PCB Ground CN51-1 CN5-2 PNL PCB +5 VDC Power Supply CN51-2 CN5-3 +5VP PNL PCB +5 VDC Pilot Power Supply, CN51-3 that provides power to the active components during the Sleep Mode.
  • Page 50 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN6-1 +24VM POWER SUPPLY +24 VDC Power Supply +24V UNIT (Motors) CN103-12 CN6-2 DRCK POWER SUPPLY Development +AC Clock +24V UNIT CN103-13 CN6-3 pCR0 POWER SUPPLY Charge Control DC Output +24V UNIT CN103-14...
  • Page 51 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN8-1 +24V +24 VDC Power Supply +24V CN8-2 N.C. Not Used CN8-3 nFNRDT Fan Ready Signal H: Not Ready L: Ready CN8-4 MGND Ground SC PCB Signal Name Destination Signal Waveform Function Pin No.
  • Page 52 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN9-7 DATA5 CENTRONICS Data Signal +5V(H) 0V(L) CN9-8 DATA6 CENTRONICS Data Signal +5V(H) 0V(L) CN9-9 DATA7 CENTRONICS Data Signal +5V(H) 0V(L) Peripheral Clock / Data CN9-10 nACK CENTRONICS Transfer Acknowledge (Peripheral→Host) CN9-11 Peripheral Busy...
  • Page 53 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN9-19 CENTRONICS Ground CN9-20 CENTRONICS Ground CN9-21 CENTRONICS Ground CN9-22 CENTRONICS Ground CN9-23 CENTRONICS Ground CN9-24 CENTRONICS Ground CN9-25 CENTRONICS Ground CN9-26 CENTRONICS Ground CN9-27 CENTRONICS Ground CN9-28 CENTRONICS Ground CN9-29 CENTRONICS Ground...
  • Page 54 SC PCB Signal Name Destination Signal Waveform Function Pin No. Reverse Request / Initialize CN9-31 nINIT CENTRONICS +5V(H) (Host→Peripheral) 0V(L) Data Available / Error CN9-32 nFAULT CENTRONICS Condition (Peripheral→Host) CN9-33 Not Used CENTRONICS Not Used CN9-34 Not Used CENTRONICS Not Used CN9-35 Not Used CENTRONICS...
  • Page 55 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN10-6 DGND Ground LASER-1 CN10-7 nS/H Sample Hold Signal LASER-2 CN10-8 nVIDEO Laser Control LASER-3 CN10-9 nLDEN Laser Control +5V (H) LASER-4 0V (L) CN10-10 DGND Ground LASER-5 CN10-11 L+5V Laser Circuit +5 VDC Power LASER-6 Supply...
  • Page 56 CN12 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN12-1 MOTOR Motor Pulse +24V CN12-2 +24VM MOTOR +24 VDC Power Supply +24V (Motors) CN12-3 MOTOR Motor Pulse +24V CN12-4 MOTOR Motor Pulse +24V CN12-5 +24VM MOTOR +24 VDC Power Supply +24V (Motors) CN12-4...
  • Page 57 CN15 SC PCB Signal Name Destination Signal Waveform Function Pin No. CN15-1 pPCHK1 SNST PCB Paper Detection Signal CN81-1 CN15-2 SNST PCB Ground CN81-2 CN15-3 SNST PCB Ground CN81-3 CN15-4 TSENCNT SNST PCB Toner Sensor LED Control CN81-4 Signal CN15-5 TONER SNST PCB Remaining Toner Level...

  • Page 58: Power Supply Unit

    3.7. Power Supply Unit CN101 PS Unit Signal Name Destination Signal Waveform Function Pin No. CN101-1 Black (L) ACI PC Board AC Power Supply AC100V CN101-2 N.C. Not Used CN101-3 White (N) ACI PC Board AC Power Supply AC100V CN102 PS Unit Signal Name Destination...

  • Page 59: Pnl Pc Board

    3.8. PNL PC Board CN50 Refer to SC PC Board CN5. PNL PCB Signal Name Destination Signal Waveform Function Pin No. LCD-1 LCD Module-1 Data Signal LCD-2 LCD Module-2 Data Signal LCD-3 LCD Module-3 Data Signal LCD-4 LCD Module-4 Data Signal LCD-5 LCD Module-5 Data Signal...
  • Page 60 PNL PCB Signal Name Destination Signal Waveform Function Pin No. LCD-11 LCD Module-11 Register Select Signal H: Data Register L: Instruction Register LCD-12 LCD Module-12 Power Supply for LCD +4.8V(Max) LCD-13 LCD Module-13 +5 VDC Power Supply LCD-14 LCD Module-14 Ground SENSOR PNL PCB...
  • Page 61 PNL PCB Signal Name Destination Signal Waveform Function Pin No. LED-1 LED-1 +5 VDC Power Supply LED-2 LEDCT1 LED-2 Ground LED-3 LED1 LED-3 Ground LED-4 nBLCNT LED-4 Power Supply for LED...

  • Page 62: Snse Pc Board

    3.9. SNSE PC Board CN76 SNSE PCB Signal Name Destination Signal Waveform Function Pin No. CN76-1 Thermistor Thermistor Output Signal Assembly CN76-2 Thermistor Thermistor Output Signal Assembly CN77 Refer to SC PC Board CN7.

  • Page 63: Ils Pc Board

    3.10. ILS PC Board CN73 Refer to SC PC Board CN11.

  • Page 64: Snst Pc Board

    3.11. SNST PC Board CN81 Refer to SC PC Board CN15. SNST PCB Signal Name Destination Signal Waveform Function Pin No. JP1-1 TONER TONER SENSOR Remaining Toner Level Signal JP1-2 TSENCNT TONER SENSOR Ground [GND] JP1-3 +5VST TONER SENSOR +5 VDC Power Supply (Toner Sensor) JP1-4 TONER SENSOR...

  • Page 65: Aci Pc Board

    3.12. ACI PC Board Refer to Power Supply Unit CN101.

  • Page 66: Sru Pc Board (Optional)

    3.13. SRU PC Board (Optional) CN90 Refer to SC PC Board CN16. CN91 SRU PCB Signal Name Destination Signal Waveform Function Pin No. CN91-1 MIC (+) Telephone Handset Microphone Handset CN CN91-2 RCV (+) Telephone Handset Receiver Handset CN CN91-3 RCV (-) Telephone Handset Receiver...

  • Page 67: Troubleshooting

    4 Troubleshooting 4.1. Initial Troubleshooting Flowchart START Plug the Power Cord in. Does the unit power up normally? Does the LCD display function correctly? Troubleshoot Improper LCD Display (Sect. 4.2). Troubleshoot any 3-digit INFO. CODE displayed (Sect. 4.3). Does the unit produce normal copies? Does the original document feed through correctly?

  • Page 68: Improper Lcd Display

    4.2. Improper LCD Display START Check connectors: CN5 (SC PCB) and CN51 (PNL PCB). Is LED/LCD displayed? Does the display appear normal? Does CN5, pin 3 on the SC PCB measure +5 VDC? Replace the LCD Replace the SC PCB. Module.

  • Page 69: Information Codes (Info. Codes)

    4.3. Information Codes (INFO. CODES) The 3-digit information codes display to show the unit’s status. These codes also print on the journal. The following table indicates appropriate sections for troubleshooting. Code Explanation Phase Section 001, 007 Recording paper jam C, D 4.3.8.
  • Page 70 4.3.1. Information Codes: 400, 420 START START Enable the monitor Is reception from a speaker. (Refer to Sect. reference unit 5.2 Parameter No. 008) successful? Check the line connection from the wall jack to the "Line" on the SC PCB. Perform a transmission test to the remote unit in question.
  • Page 71 4.3.2. Information Codes: 401, 402, 422 402, 422 START Is communication with the reference unit successful? Replace the SC PCB. Check the remote unit in question. (Remote unit is defective) START Is the ID Number programmed into your machine? Program the ID Number. Is the Receiving unit set up for Selective Receive? Check the Selective Receive...
  • Page 72 4.3.3. Information Codes: 404, 405, 407 START Is communication with reference unit successful? Replace the SC PCB. Change Function Parameter #010: Reduce Tx Attenuation Level Does the problem still occur? Does the problem still occur? Check the telephone line condition. Change Function Parameter #017: Reduce Tx Modem Speed...
  • Page 73 4.3.4. Information Code: 416 START Is communication with the reference unit successful? 1. Replace the SC PCB. Change Function Parameter #011: Reduce Rx Sensitivity Level Does the problem still occur? Does the problem still occur? Check the telephone line condition. Change Function Parameter #023: Increase Training Check Period...
  • Page 74 4.3.5. Information Codes: 408, 409, 417, 418, 490 START Is communication with the reference unit successful? 1. Replace the SC PCB. Transmitting Is the unit transmitting or receiving? Does the problem still occur? Receiving Change Function Change Function Parameter #010: Reduce Parameter #071: Increase Tx Attenuation Level Error Tolerance...
  • Page 75 4.3.6. Information Code: 434 START Is communication with the reference unit successful? Replace the SC PCB. Does the trouble occur regardless of the remote unit? Can the transmitter in Check the remote unit in question. question transmit to the (Remote unit is defective) other units? The telephone line may have a high level of white noise...
  • Page 76 4.3.7. Information Codes: 459, 494, 495 START Check the line connection between the telephone jack on the wall and the SC PCB. Is communication with the reference unit successful? 1. Replace the SC PCB. Does the problem still occur? Check the telephone line condition.
  • Page 77 4.3.8. Information Codes: 001, 007 (Recording Paper Jam) START Is the recording paper size and thickness within specification? Replace with correct paper. Is the Paper Width Guide correctly adjusted? Adjust the Paper Width Guide. Is the Clutch Assembly functional? Replace the Clutch Assembly. Are the L Cam, R Cam and Cam Gear functional? Adjust or replace the L Cam,...
  • Page 78 4.3.9. Information Code: 010 (No Recording Paper) START Is the recording paper loaded in the Paper Tray? Load the paper. Is the NP Sensor Actuator operational? Replace the NP Sensor Actuator. Is the SNST PC Board operational? Replace the SNST PC Board .
  • Page 79 4.3.10. Information Codes: 030, 031 (Document Jam) START Is the document path blocked? Remove the blockage. Does the Motor rotate? 1. Replace the Motor. 2. Replace the SC PCB. Does the document feed into the unit? Check all gears and rollers. Does the voltage on A-Point and B-Point Sensor PNL PCB, A-Point: JP3 (PNL) pin 2...
  • Page 80 4.3.12. Information Codes: 403, 411, 414, 415 (Polling Operator Trouble) 403, 411, 414 START START Inform the remote side Review the polling operation (receiving side) that their referring to the Operating machine does not have Instructions. polling transmission capability. Does the remote side have polling transmission capability? Is the remote side set to...

  • Page 81: Printed Copy Quality Problems

    4.4. Printed Copy Quality Problems 4.4.1. Black Copy START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the Toner Cartridge operational? Replace the Toner Cartridge. Is the Power Supply Unit normal? 1. Check all connectors and voltages on the Power Supply Unit.

  • Page 82: Blank Copy

    4.4.2. Blank Copy START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the Toner Cartridge/ Drum Unit Assembly operational? Replace the Toner Cartridge/ Drum Unit Assembly. Are there any foreign particles or stains on the BTR? 1.
  • Page 83 4.4.3. Vertical White Lines START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the recording paper damp? Replace the recording paper. Is the Toner Cartridge/ Drum Unit Assembly operational? Replace the Toner Cartridge/ Drum Unit Assembly. Are there any foreign particles or stains blocking the Laser Beam path?
  • Page 84 4.4.4. Ghost Images A A A START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the recording paper damp? Replace the recording paper. Is the Toner Cartridge/ Drum Unit Assembly operational? Replace the Toner Cartridge/ Drum Unit Assembly Unit.
  • Page 85 4.4.5. Vertical Dark Lines START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the Toner Cartridge/ Drum Unit Assembly operational? Replace the Toner Cartridge/ Drum Unit Assembly. Are there any foreign particles or stains on the BTR? 1.
  • Page 86 4.4.6. Horizontal Dark Lines START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the Toner Cartridge operational? Replace the Toner Cartridge. Are there any foreign particles or stains on the BTR? 1. Clean the BTR with a soft, dry cloth.
  • Page 87 4.4.7. Dark Background START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the recording paper damp? Replace the recording paper. Is the Toner Cartridge/ Drum Unit Assembly operational? Replace the Toner Cartridge/ Drum Unit Assembly. Is the Laser Unit (LSU) normal? Replace the Laser Unit (LSU).

  • Page 88: Light Print

    4.4.8. Light Print START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the recording paper damp? Replace the paper. Is the Toner Cartridge/ Drum Unit Assembly operational? Replace the Toner Cartridge/ Drum Unit Assembly. Are there any foreign particles or stains blocking the Laser Unit path? 1.
  • Page 89 4.4.9. Horizontal White Lines START Is the printout in Service Mode 3 normal? Check the Scanner mechanism. Is the recording paper damp? Replace the recording paper. Is the Toner Cartridge/ Drum Unit Assembly operational? Replace the Toner Cartridge/ Drum Unit Assembly. Are there any foreign particles or stains on the BTR? 1.
  • Page 90 4.4.10. Improper Fusing (Printed image does not bond to the paper) START Is the recording paper damp? Replace the recording paper. Is the Fuser Unit normal? Replace the Fuser Unit. (See Note) Note: Replace the entire Fuser Unit when the Thermostat and / or the Thermistor turn into an open-circuit.
  • Page 91 4.4.11. Voids in Solid Areas START Is the recording paper damp? Replace the recording paper. Is the Toner Cartridge/ Drum Unit Assembly operational? Replace the Toner Cartridge/ Drum Unit Assembly. Are the Fuser and Pressure Roller surfaces clean? Clean or replace the rollers.
  • Page 92 4.4.12. Black Dots START Is the Toner Cartridge/ Drum Unit Assembly operational? Replace the Toner Cartridge/ Drum Unit Assembly. Are the Fuser and Pressure Roller surfaces clean? Clean or replace the rollers.
  • Page 93 4.4.13. Recording Paper Creases START Is the recording paper damp? Replace the recording paper. Are there any foreign particles or stains in the paper path? Remove any obstructions and / or clean the paper path. Is the recording paper skewing? Ensure the paper is set correctly in the Paper Tray and that the Paper Guides are properly adjusted.

  • Page 94: Poor Printed Copy Quality

    4.4.14. Poor Printed Copy Quality START Is the Test Pattern printout in Service Mode 3 normal? 1. Replace the SC PCB. 2. Replace the Laser Unit (LSU). 3. Replace the Power Supply Unit. 4. Replace the Toner Cartridge and/or Drum Unit. Make a local copy.
  • Page 95 Is the recording paper size and thickness within specification? Replace with correct paper. Is the Panasonic Toner Cartridge being used? Replace with the Panasonic Toner Cartridge. Are all switches and sensors operating properly? Adjust, clean or replace. Are there any foreign particles...
  • Page 96 4.4.16. Scanned Copy Quality Problems START Are there any foreign particles or paper pieces in the scanning area? Remove the foreign particles or paper pieces from the scanning area. Is the scanning area dirty? Clean the Scanning Glass (Sect. 2.2.2). Are the Transmitting Rollers dirty? Clean the rollers (Sect.

  • Page 97: Document Feeder (Adf)

    4.5. Document Feeder (ADF) 4.5.1. No Document Feed START Is the document set properly? Set the document properly. Is the document thickness or size within specification? Make a copy or cut the document to the specification size. Is the "Pi.." tone generated when the document is set? Does the ADF Sensor actuator move smoothly?

  • Page 98: Document Does Not Feed Or Multiple Feeds

    4.5.2. Document does not feed or Multiple feeds START Is the Control Panel Unit locked? Close the Control Panel Unit firmly. Is the adjustment of the Separation Rubber normal? Is the Separation Rubber worn out? Clean or adjust the Separation Rubber Pressure.
  • Page 99 4.5.3. Document Jam (030) or Skew START Is the Control Panel Unit closed? Close the Control Panel Unit firmly. Is the Green Latch Hooks locked on the Scanning Roller Assy? Close the Green Latch Hooks firmly. Do all sensors on the PNL PCB operate normally? Clean or replace PNL PCB.

  • Page 100: Communications

    4.6. Communications This section explains general troubleshooting procedures for the 400 series of Information Codes. These errors are primarily caused by poor telephone line quality (loss, noise, echo, etc.). This unit is furnished with Service Mode 1 to assist in troubleshooting line quality problems. It is suggested that both the transmitting unit and receiving unit be adjusted.
  • Page 101 4.6.2. Poor Transmitted Copy Quality START Make a copy. Does CN3, pin 7 on Replace the Low Is the printed copy Is the CIS LED SC PCB measure Voltage Power normal? lit? +24 VDC? Supply Unit. Replace the SC Does CN3, pin 6 PCB.

  • Page 102: Dialing Problems

    4.6.3. Dialing Problems START Does the unit proceed to Phase B? 1. Set documents on the ADF correctly. 2. Check the telephone line connection. 3. The called party is busy. 4. Refer to Sect. 4.6. Are you using One-Touch or ABBR dialing? Check the registered telephone number.
  • Page 103 4.6.4. Transmission Problems START Does the ID display? 1. No ID function at the remote unit. 2. The ID is not set for the remote unit. Does the Verification Stamp operate? (Except for USA and Canada) 1. Set "STAMP=ON" 2. Check CN13 (SC PCB). 3.

  • Page 104: Reception Problems

    4.6.5. Reception Problems START Does the machine answer the Ringing signal? 1. Check that the reception mode is set to "FAX" (and Out LED turns on For USA / Canada). 2. Check that all covers are closed firmly. 3. Check the telephone line connection. 4.
  • Page 105 4.6.6. Polling Problems START Is Polling reception OK? 1. Set the same polling password as the other party is using. 2. Check the password of the remote unit. Any other problems? See Sect. 4.3 (Troubleshooting with the Information Codes).

  • Page 106: Information Codes Table

    4.7. Information Codes Table (For Facsimile) Fax Information Codes Code Mode Phase Description of Problem Cause C, D Leading edge of the recording Recording paper jam. COPY paper fails to reach the Timing Timing Sensor abnormal. Sensor. C, D 1.Leading edge of the recording Recording paper jam.
  • Page 107 Fax Information Codes Code Mode Phase Description of Problem Cause System fault. Software problem occurred. (SC PCB) 8-minutes timer error. (Germany only) T1 timer (35±5 sec.) elapsed Wrong number is dialed and the START without detecting 300 bps signal. button is pushed. Telephone line is disconnected while dialing.
  • Page 108 Fax Information Codes Code Mode Phase Description of Problem Cause G3 RX B, D No response within 12 seconds in Transmitter is defective. NSS/DCS/MPS wait state. (After SC PCB is defective. transmitting FTT) No response received after Password does not match between (Polling) transmitting 3rd NSC.
  • Page 109 Fax Information Codes Code Mode Phase Description of Problem Cause Interval between two EOLs was Transmitter is defective. more than 10 sec. when receiver Line quality is poor. (EOL is damaged received message data. due to line noise) SC PCB is defective. During reception, CD turned OFF Line is disconnected.
  • Page 110 Fax Information Codes Code Mode Phase Description of Problem Cause ADF Door was opened during ADF transmission. No original was in the ADF. (Built- Operator removed the original from the in dialer engaged) ADF after dialing was completed. Original was not set properly in the ADF. 630 XMT or RCV Redial count over.

  • Page 111: Diagnostic Codes (For Facsimile)

    TIME DIAGNOSTIC 00:00'42 123 456 789 01:55 C8649003C0000 1st digit 13th digit - PANASONIC PANAFAX UF-490 ********************************** - PANAFAX UF-490 - ****** -12345678901234567890- ******* 1st Digit: Manufacturer Code -: Not used/defined Fax Diagnostic Codes Definition Data Manufacturer Code Casio Canon...
  • Page 112 2nd Digit -: Not used/defined Fax Diagnostic Codes Definition Data ID (TSI, CSI, CIG) STOP Button Received Received Received Received Received Received Received Received Received Received Received Received Pressed Received Pressed Received Pressed Received Received Pressed Received Pressed Received Received Pressed Received Received...
  • Page 113 4th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Scanning Rate Resolution 20 ms/line 5 ms/line 10 ms/line 40 ms/line 0 ms/line 20 ms/line Fine 5 ms/line Fine 10 ms/line Fine Fine 40 ms/line Fine Fine Fine 0 ms/line Fine 5th Digit -: Not used/defined...
  • Page 114 6th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Polling XMT/RCV 7th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Sub-Address Turnaround Comm. Polling...
  • Page 115 8th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Advanced Comm. Report XMT Check & Call Memory Transfer Remote Diagnostic Report XMT Check & Call Memory Transfer 9th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Standard/ Non- Short Protocol Standard Standard...
  • Page 116 10th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Coding 11th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Symbol Rate V.34 (V.34) 2400 sr 2800 sr 3000 sr 3200 sr 3429 sr...
  • Page 117 12th Digit -: Not used/defined Fax Diagnostic Codes Definition Data Modem Speed Modem Speed (V.34) 2400 bps 4800 bps 2400 bps 7200 bps 4800 bps 9600 bps 7200 bps TC 7200 bps 9600 bps TC 9600 bps 12000 bps 12000 bps 14400 bps 14400 bps 16800 bps...

  • Page 118: Service Modes

    5 Service Modes 5.1. Service Modes (For Facsimile) 5.1.1. Service Mode Table The following service modes are provided to assist you in setting operational functions of the unit and determining the condition of the unit. Service Mode Description Function Parameter Setting Allows changes to the function parameters (the home position, etc.).
  • Page 119 5.1.2. Service Mode 1 (Function Parameter Setting) Use the following procedure to change the function parameters. Service Mode 1 Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION” and then “7”. SET MODE (1-8) Press “MONITOR” four times, then press “*”. SERVICE MODE Press “1”.
  • Page 120 Function Parameter Table Parameter Selections Function 000 MON/TEL DIAL 1 = Monitor Selects whether the machine starts to TX 2 = TEL/DIAL automatically during On-Hook dialing. Monitor : Start to TX after pressing START TEL/DIAL : Start to TX automatically 001 ALARM STATUS 1 = OFF Selects the No Paper or No Toner alarm status.
  • Page 121 Function Parameter Table Parameter Selections Function 017 TX START 1 = 2400 bps Selects the transmission modem start speed, 14400/ 2 = 4800 bps 12000/TC9600/TC7200/9600/7200/4800/2400 bps. 3 = 7200 bps Note: This parameter is applicable only when 4 = 9600 bps communicating with regular G3 machines.
  • Page 122 Function Parameter Table Parameter Selections Function 032 V34 TX START 2400-33600bps Selects the transmission modem start speed for V.34 communication, 33600-2400 bps. 033 V34 RX START 2400-33600bps Selects the receiving modem start speed for V.34 communication, 33600-2400 bps. 034 V34 TX Symbol 2400-3429sr Selects the transmission symbol rate for V.34, 3429/ Rate...
  • Page 123 Function Parameter Table Parameter Selections Function Not Used 055 BUSY TONE 1 = Off Selects whether to detect the Busy Tone. CHECK 2 = On 056 DIAL TONE 1 = Off Selects whether to detect dial tone before dialing the CHECK 2 = On telephone number.
  • Page 124 Function Parameter Table Parameter Selections Function 070 LINE ERROR 1 = 128 lines 1. Selects the line disconnect condition during 2 = 256 lines reception. If the number of line errors exceed this 3 = 512 lines setting, the unit will disconnect the line. 4 = 1024 lines 2.
  • Page 125 Function Parameter Table Parameter Selections Function 092 SMOOTHING 1 = Off Selects whether the smoothing function is available. 2 = On Not Used 130 BUSY-ACK • In Busy Selects the signal timing between the BUSY and TIMING • After Busy ACK signal in Printer Interface Mode.
  • Page 126 5.1.3. Service Mode 3 (Printout of Lists, Reports and Test Results) From this Service Mode you can print the Function Parameter List, Page Memory Test, Printer Report, All Document File, Protocol Trace and the Toner Order Form. 5.1.3.1. Function Parameter List A list of all Function Parameters can be printed by the following procedure.
  • Page 127 046 ON-HOOK TIME:[5sec] 5sec 096 ---------- 047 RESPONSE WAIT:[55sec] 55sec 097 ---------- 048 --------- 098 ---------- 049 --------- 099 ---------- Note:The power must be reset for the new parameter settings to take effect. -PANASONIC UF-490- ******************************** -PANASONIC UF-490 - ****** -12345678901234567890- ***********...
  • Page 128 199 ---------- Note:The power must be reset for the new parameter settings to take effect. -PANASONIC UF-490- ******************************** -PANASONIC UF-490- ****** -12345678901234567890- *********** Note: 1. [ ] - Factory Default 2. The contents of the Function Parameter List may vary depending on the country’s regulations.
  • Page 129 5.1.3.2. Page Memory Test A test pattern prints out for checking the page memory (IC120 and IC121 on the SC PCB) and the printer mechanism using the following procedure. Service Mode 3 - Page Memory Test Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00%...
  • Page 130 OCT-12-2001 10:55 VERSION: UF-490 AAV1xxxxAU MEMORY SIZE: (1MB) TX/RX/PRT/CPY:000017/000005/000036/000007 SHIPMENT SET...
  • Page 131 5.1.3.3. Printer Report All printer errors are logged on the Printer Report which can be printed by the following procedure. Service Mode 3 - Printer Report Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION” and then “7”. SET MODE (1-8) Press “MONITOR”...
  • Page 132 **************-PRINTER REPORT-********************* DATE OCT-12-2001 ***** TIME 11:43******** LAST PRINT ERROR : OCT-11-2001 15:38 NO.001-12 CUSTOMER ID : 1234567890123456 FAX ROM VERSION : UF-490 AAV1xxxxAU TRANSMIT COUNTER : 000017 RECEIVE COUNTER : 000005 COPY COUNTER : 000007 PRINT COUNTER : 000044...
  • Page 133 1. Printer Error Detail Explanation Recording Paper Jam Detection Feed Solenoid (nADF1) (CN14, 2) Recording Paper A sec Size Setting Legal Letter Timing Sensor (nRSEN) 1.72s E001 Timing Sensor did not turn ON E001 will be logged when nRSEN does not go low 0.70s between 0.70sec to 5.21sec 5.21s...
  • Page 134 Fuser Error Detection E021 Thermistor detects 365 F (185 ) E021 If thermistor detects higher than 347 F (175 ) for 3 sec during the printer process. E021 If thermistor detects lower than 275 F (135 for 3 sec during the printer process.
  • Page 135 Laser Unit (LSU) Error Detection nSTART (CN10, 3) Polygon Motor ON nREADY (CN10, 2) Normal Condition Polygon Motor Ready Motor ON 5 sec 20 sec E054 nREADY Polygon Motor does not reach constant speed during wake up state. nREADY does not go low for more than 2 sec during 3 sec to 20 sec after nSTART goes low.
  • Page 136 Out of Toner Detection Toner Sensor Output Signal Status A (Enough toner in the cartridge) Max. - min. voltage is less than 1.0V Min. voltage is more than 1.4V Status A' (Enough toner in the cartridge) Max. - min. voltage is more than 1.2V Min.
  • Page 137 5.1.3.4. All Document Files Print the document files from the Memory. Service Mode 3 - All Document Files Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION” and then “7”. SET MODE (1-8) Press “MONITOR” four times, then press “*”. SERVICE MODE Press “3”.
  • Page 138 5.1.3.5. Protocol Trace Print a Protocol Trace Report for the previous communication. Service Mode 3 - Protocol Trace Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION” and then “7”. SET MODE (1-8) Press “MONITOR” four times, then press “*”. SERVICE MODE Press “3”.
  • Page 139 CSI 30 39 38 37 36 35 34 33 32 31 30 39 38 37 36 35 34 33 32 31 DIS 20 EE F8 C4 80 15 COMMAND LOG. REMOTE LOCAL : NSF ------------------------------------------------------------------ REMOTE LOCAL : DIS ------------------------------------------------------------------ REMOTE LOCAL ------------------------------------------------------------------ REMOTE LOCAL -PANASONIC UF-490- ****************************-PANASONIC UF-490-*************-12345678901234567890-*****************...
  • Page 140 5.1.3.6. Toner Cartridge / Drum Order Form The Toner Cartridge and Drum Unit Order Forms can be printed out manually by the following procedure. Service Mode 3 - Toner Cartridge Order Form Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION”...
  • Page 141 < ************************************* **** The toner supply in your machine is running low **** (1) To order a replacement Cartridge from your Authorized Dealer Panasonic Corp. (2) by Phone: 1 201 111 5555 (3) by Fax: 1 201 111 4444 (4) Thank you for your order.
  • Page 142 DRUM UNIT ORDER FORM < ***************************** **** It is time to replace the Drum Unit **** To order a replacement Drum Unit from your Authorized Dealer Panasonic Corp. (2) by Phone: 1 201 111 5555 (3) by Fax: 1 201 111 4444 (4) Thank you for your order.
  • Page 143 5.1.4. Service Mode 4 (Modem Test) 5.1.4.1. Binary Signal This Service Mode is used to check the binary signal output. Signals can be output to the line using the following procedure. Service Mode 4 - Binary Signal Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00%...
  • Page 144 5.1.4.2. Tonal Signal This Service Mode is used to check the tonal signal output. Signals can be output to the line using the following procedure. Service Mode 4 - Tonal Signal Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION”...
  • Page 145 5.1.4.3. DTMF Signal This Service Mode is used to check the DTMF (Dual Tone Multi Frequency) signal output. The DTMF signal can be generated using the following procedure. Service Mode 4 - DTMF Signal Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION”...
  • Page 146 5.1.4.4. Binary Signal (V.34) This Service Mode is used to check the binary signal output. Signals can be output to the line using the following procedure. (V.34) Service Mode 4 - Binary Signal Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION”...
  • Page 147 5.1.5. Service Mode 5 (Diagnostic) 5.1.5.1. Scanner LED Test This Service Mode is used to check the LED of the CIS Scanner. Use the following procedure to initiate the test. Service Mode 5 Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION”...
  • Page 148 5.1.5.2. LCD / LED Test This Service Mode is used to check the LCD and LEDs on the Control Panel. Use the following procedure to initiate the test. Service Mode 5 Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION”...
  • Page 149 5.1.5.3. Shading Adjust This Service Mode is used to adjust shading of the CIS Scanner, when the CIS Unit is replaced or the Scanning Image is dirty. Service Mode 5 Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION”...
  • Page 150 5.1.6. Service Mode 6 (RAM Initialization) Initializes the RAM and restores the Function Parameters to their default values. Note: This operation should be performed when the unit is first installed. Service Mode 6 Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION”...
  • Page 151 5.1.7. Service Mode 7 (LBP Service Mode) This Service Mode is used to change printer parameters and verify printer information. Use the following procedure to change printer parameter. Service Mode 7 Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION”...
  • Page 152 5.1.8. Service Mode 8 (Check & Call) 5.1.8.1. Overview This feature enables the Authorized Servicing Dealers to manage and improve the Fax machine maintenance to their customers by alerting them of equipment problems. It also can be used as a Supply Sales Tool by alerting the Dealer that the unit is running Low on Toner or the Drum Unit life expectancy has been reached.
  • Page 153 Info. Printer LED/LCD Condition Content of Error Code Only Report Error Code TONER No Toner Cartridge PRINTER Printer Error, Motor Error 54-55 A/D Circuit Error 31,32,36 LSU Problem Note: 1. Tx Report: S = Service Alert Report, M = Maintenance Alert Report 2.

  • Page 154: Setting Operation

    5.1.8.3. Setting Operation CHECK & CALL SET or START SET or START SVC. ALERT FAX # CLEAR CLEAR Enter a destination fax number (Max. 36 digits) for the Service Alert Report. When it is entered, the automatic transmission of the Service Alert Report becomes effective. SET or START MAINT.
  • Page 155 Note 1. Service Alert Report To enable the automatic transmission of Service Alert Report, enter the destination fax telephone number or the email address in the “SERVICE ALERT (FAX #)” field. When a printer error occurs, the Service Alert Report is transmitted to the designated number automatically. A blank entry in this field, disables the Automatic transmission of the Service Alert Report.

  • Page 156: Service Alert Report Format

    < **************************** (2) (3) LAST PRINT ERROR : 10-12-01 12:10 No.999-00 CUSTOMER ID : ABC COMPANY FAX ROM VERSION : UF-490 AAV1xxxxAU TRANSMIT COUNTER : 999999 (6) RECEIVE COUNTER : 999999 COPY COUNTER : 999999 PRINT COUNTER : 999999 DRUM UNIT USAGE...

  • Page 157: Maintenance Alert Report Format

    > MAINTENANCE ALERT REPORT < **************************** LAST PRINT ERROR : MACHINE IS RUNNING OUT OF TONER (1) CUSTOMER ID : ABC COMPANY (2) FAX ROM VERSION : UF-490 AAV1xxxxAU TRANSMIT COUNTER : 999999 (4) RECEIVE COUNTER : 999999 COPY COUNTER : 999999...
  • Page 158 < ************************************* **** The toner supply in your machine is running low **** (1) To order a replacement Cartridge from your Authorized Dealer Panasonic Corp. (2) by Phone: 1 201 111 5555 (3) by Fax: 1 201 111 4444 (4) Thank you for your order.
  • Page 159 DRUM UNIT ORDER FORM < ***************************** **** It is time to replace the Drum Unit **** To order a replacement Drum Unit from your Authorized Dealer Panasonic Corp. (2) by Phone: 1 201 111 5555 (3) by Fax: 1 201 111 4444 (4) Thank you for your order.
  • Page 160 5.1.9. Service Mode 9 (System Maintenance) 5.1.9.1. Overview This Service Mode is used to maintain and/or update the firmware of the machine. Use the following procedure for System Maintenance. Service Mode 9 Step Operation or Unit Condition LCD Display Standby OCT-12 10:58 00% Press “FUNCTION”...

  • Page 161: Firmware Update

    5.1.9.2. Firmware Update OCT-12 10:58 00% FUNC MON x 4 SERVICE MODE FIRMWARE UPDATE SET or START Press "START" to start Updating the firmware code from the PC via IEEE1284 Parallel Port. PRESS START Note: PC Operation, refer to the Operating Instructions SET or of Firmware Update Utility.
  • Page 162 5.1.9.3. Send Received File This function is the relief mode which makes it possible to retrieve memory received documents during a fatal printer error by transferring the documents to another fax machine. OCT-12 10:58 00% FUNC MON x 4 SERVICE MODE Pi-pi-pi SEND RCV'D FILE If no file was received...

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