Modular Prime Support Packages - Sony HDC-25 Series Technical Information

Technical Information: Sony HD System Cameras

6.2. Modular PRIME SUPPORT Packages

In addition to the Prime Support Pack 2, the customer has the choice to individually
select the following pre-configured PRIME SUPPORT modules as an option:
No. Type
1. Initial Set
Up
2. Software &
Preventative
Maintenance
3.1. Tech
Support
3.2. Tech
Support
Volume Discount
for 6+ units
4.1. Extended
Tech
Support
4.2. Extended
Tech
Support
Volume Discount
for 6+ units
5. Camera
Loan Unit
6.1. Express
Parts
6.2. Express
Parts
Volume Discount
for 6+ units
* Only available in the EU, Norway and Switzerland. Must be purchased with a Tech Support option above.
V6.0 / 03-2014
Description
9:00 – 18:00 CET, Mon- Fri:
Excludes local holidays
1 x Day Visit
On site set up & adjustments for up to 5
cameras and associated chains (HDCU
and RCP only) in the same visit and at the
same location.
9:00 – 18:00 CET, Mon- Fri:
Excludes local holidays
1 x Day Site Visit per anno
Inspect & install latest Software plus
annual preventative maintenance,
covering up to 5 camera heads &
associated chains (HDCU and RCP only)
at the same location, incl. travel
9:00 - 21:00 CET, Mon-Fri:
Excludes local holidays
Exclusive access to specialist engineers.
Call back < 60 mins. covering 1 camera
head & associated chain (HDCU and
RCP only)
9:00 - 21:00 CET, Mon-Fri:
Excludes local holidays
Exclusive access to specialist engineers.
Call back < 60 mins. covering up to 6
camera heads & associated chain
(HDCU and RCP only)
9:00 - 21:00 CET, Mon-Sun:
Exclusive access to specialist engineers.
Call back < 60 mins. covering 1 camera
head & associated chain (HDCU and
RCP only)
9:00 - 21:00 CET, Mon-Sun:
Exclusive access to specialist engineers.
Call back < 60 mins. Covering up to 6
camera heads & associated chain
(HDCU and RCP only)
10:00 – 18:00 CET, Mon – Fri:
Next Business Day *,
Excludes local holidays
During repair, supply of a HDC camera, or
similar configuration.
Covering 1 camera head & associated
chain (HDCU and RCP only)
10:00 – 18:00 CET, Mon – Fri:
Next Business Day*,
Excludes local holidays
Exclusive access to and the supply of
critical parts,
covering 1 camera head & associated
chain (HDCU and RCP only)
10:00 – 18:00 CET, Mon –Fri:
Next Business Day*,
Excludes local holidays
Exclusive access to critical parts, covering
for up to 6 camera heads & associated
chain
Duration SAP Order Code
n.a. PS.INSTALLATIONHDC
3 Years PS.SWPREVENTMAHDC3
5 Years PS.SWPREVENTMAHDC5
3 Years PS.TECHSUPP1HDC3
5 Years PS.TECHSUPP1HDC5
3 Years PS.TECHSUPP6HDC3
5 Years PS.TECHSUPP6HDC5
3 Years PS.EXTECHSUPP1HDC3
5 Years PS.EXTECHSUPP1HDC5
3 Years PS.EXTECHSUPP6HDC3
5 Years PS.EXTECHSUPP6HDC5
3 Years PS.LOANUNITHDC3
5 Years PS.LOANUNITHDC5
3 Years PS.EXPRESPART1HDC3
5 Years PS.EXPRESPART1HDC5
3 Years PS.EXPRESPART6HDC3
5 Years PS.EXPRESPART6HDC5
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