Prime Support Offerings; Standard Support For Sony Hd System Cameras - Sony HDC-25 Series Technical Information

Technical Information: Sony HD System Cameras

6. Prime Support Offerings

6.1. Standard Support for Sony HD System Cameras

Support for B-2-B products is a very important and essential issue. The customer is
working day by day with the equipment, sometimes even 24 hours a day and 7 days
a week, and has to rely on its functionality as it is the technical source of his
revenues.
Modern camera systems are very reliable and the failure rate is quite low. However,
no one can deny that even the highest quality equipment may fail or show a
malfunction ... and this usually happens in a moment when it is absolutely not
convenient (On-Air situation etc.).
A customer who purchases Sony HD system cameras from the beginning enjoys a
very high level of support as a standard feature, much more than is legally
mandatory. He can rely on a certain level of after sales support which comes bundled
with the product at no additional costs.
However, there is much more support possible for each product and, therefore, Sony
has tailored a specific PRIME SUPPORT program which matches the major
requirements of our broadcast customers for a very reasonable price. It consists of
several support modules which can individually be added to the product.
For those customers who even need more support, our service team will be more
than happy to tailor an individual support package according to the budgetary and
practical requests of the customer. Sony provides a field engineering team who can
do support on location and if "reaction time" is a critical issue, just ask our support
team what can be done to satisfy you.
The following chart gives a first overview about the support which comes bundled
with the product (no additional costs) compared to the legal warranty (as provided
by our competitors):
Overview: Support Offerings for Sony HD System Cameras
HDC-2500 Series
HDC-1700
HSC-300R/-100R
HXC-D70
Duration
Helpdesk
Specialist Help
Repair
Logistics
Guaranteed TaT
(Turn-around-Time)
Loan Unit
Advance Parts
Onsite Support
V6.0 / 03-2014
Legal Warranty
(Sony Competitor)
1 year
No
No
Yes
No
No
No
No
No
Prime Support
Pack 2
(Standard feature)
-no additional cost-
2 years
Yes
(8h x 5 days)
Yes
(8h x 5 days)
Yes
Yes
Option
(refer to 6.2.)
Option
(refer to 6.2.)
Option
(refer to 6.2.)
Option
(refer to 6.2.)
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