Before Requesting Service - Sony PSP-N1002 Instruction Manual

Before requesting service

Go through this section if you experience difficulty in
operating the PSP system. Should any problem persist,
®
please visit our Help and Support pages at
http://eu.playstation.com/help-support/.
Power, battery and charging issues
The PSP system does not turn on.
®
 The battery charge may have run out. Charge the battery.
The battery does not charge, or does not fully recharge.
When using the AC adaptor to charge the battery, check the

following:
– The USB cable is fully inserted into the system and the
AC adaptor.
– The AC power cord is fully inserted into the AC adaptor
and the electrical outlet. (PSP-N1002 only)
– The AC adaptor is fully inserted in the electrical outlet.
(PSP-N1003 only)
– The correct AC adaptor for this product is being used.
When using a USB device connected to the system to

charge the battery, check or make note of the following:
– The USB cable is fully inserted into the system and the
USB device.
– The USB device is turned on.

Before requesting service
– The system is set to USB mode. If [USB Mode] is not
displayed on the screen, select
(USB Connection).
– Some USB devices cannot be used to charge the battery.
For details, see "Charging methods" (
– During gameplay and other operations, the battery cannot
be charged using a USB device.
 The battery may not charge efficiently or charging may take
longer depending on the usage conditions and
environmental factors. For details, see "Information about
the battery charge" (
 Check that the multi-use connector on the bottom of the
system is free of dust. In addition, check that the AC
adaptor and USB cable connectors are clean. If the
connectors are dirty, wipe them with a soft, dry cloth.
The battery charge doesn't last long.
The charge may run out sooner depending on the storage

method, usage conditions or environment factors. For
details, see "Information about the battery charge"
( page 21).
The PSP system is misshapen.
®
The battery inside the PSP

battery ages. Contact the appropriate PSP
helpline. Details are found within the contact information
section at http://eu.playstation.com/help-support/.
(Settings)
page 22).
page 21).
system may bulge as the
®
customer service
®