This manual Identifi cation of the product Symbols used in this manual Safety ................................... 7 Maximum User weight reduction when Puma 20 options are installed on a Puma 40! Personnel qualifi cation Cautions and warning statements Used decals on the wheelchair Tools, parts and components ..........................
1.1 This manual This manual contains the instructions for repairs and general maintenance of the Puma 20/40 motor driven wheelchair. Mechanics who do repairs on this wheelchair must be well trained and familiar with the repair methods and the maintenance of the Puma 20/40 wheelchair.
6 | Introduction Service manual Puma 20/40 Puma 20/40 1.3 Symbols used in this manual Warning symbol Follow the instructions next to this symbol closely. Not paying careful attention to these instructions could result in physical injury or damage to the wheelchair or the environment.
2.1 Maximum User weight reduction when Puma 20 options are installed on a Puma 40! In case one of the following Puma 20 options is installed on a Puma 40 carrier, the maximum user weight is reduced to 136 kg: •...
8 | Safety Puma 20/40 Electromagnetic radiation The standard version of your electric wheelchair has been tested on the applicable requirements with respect to electromagnetic radiation (EMC requirements) In spite of these tests: • it cannot be excluded that electromagnetic radiation may have an infl uence on the wheelchair. For example: •...
Puma 20/40 Tools, parts and components | 9 Tools, parts and components 3.1 Tools The tools below are needed for various mechanical settings and maintenance: Quantity Description Size (mm) Screwdriver, medium Hammer (plastic) Chaser Pair of wire cutters Circlip pliers...
10 | Spare parts Puma 20/40 Spare parts 4.1 Use of the parts lists This document is meant as a reference book to be used to order parts for the wheelchair that is shown on the front cover. How to order: When ordering parts, please specify: •...
Spare parts | 11 4.2 Carrier and seat adjustments Description Page Battery tray and chair interface Puma 20/40 Suspension arm and motors Puma 20 Suspension arm and motors Puma 40 Castor forks and wheels Puma 20 Castor forks and wheels Puma 40...
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12 | Spare parts Puma 20/40 01 Carrier and seat adjustments / Battery tray and suspension and chair interface Puma 20/40 Article number Description 9005935 Chair Interface set 4,5a 9002758 Battery MK M40-12 Gel (40Ah C20) 4,5b 9006051 Battery MK M50 AGM (50Ah C20)
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Puma 20/40 Spare parts | 13 02 Carrier and seat adjustments / Suspension arm and motors Puma 20 Article number Description 9005963 Anti-Tip complete FWD 1,3,4,6 9002896 Anti tipper wiel FWD 10-18 9005962 Anti-Tip complete RWD 10,12,13,15 9002897 Anti tipper wiel RWD...
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14 | Spare parts Puma 20/40 03 Carrier and seat adjustments / Suspension arm and motors Puma 40 Article number Description 1-12 9005965 Rubber suspension + bridge 8-12 9005966 Rubber suspension set 13-21 9005963 Anti-tip complete FWD 13,15,16,18 9002896 Anti tipper wiel FWD...
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Puma 20/40 Spare parts | 15 04 Carrier and seat adjustments / Castor forks and wheels Puma 20 Article number Description 9005934 Anti shimmy + bearings set 7-10 9005932 Castor fork 8-12a 9005986 Castor wheel indoor 2.80/2.50-4, air 8-11,12b 9005989 Castor wheel indoor 2.80/2.50-4, punctureproof...
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16 | Spare parts Puma 20/40 05 Carrier and seat adjustments / Castor forks and wheels Puma 40 Article number Description 9005934 Anti shimmy + bearings set 7-10 9005932 Castor fork 8-11 9005998 Castor wheel Indoor 2.80/2.50-4, air 8-10,12 9006003 Castor wheel indoor 2.80/2.50-4, punctureproof...
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Puma 20/40 Spare parts | 17 06 Carrier and seat adjustments / Covers Puma 20 Article number Description 9005971 Battery cover black 9005972 Battery cover clips set 9004517 Battery access cover 9005973 Tube end covers dark grey set 9005970 Handicare logo Service...
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18 | Spare parts Puma 20/40 07 Carrier and seat adjustments / Covers Puma 40 Article number Description 9005971 Battery cover black 9005972 Battery cover clips set 9005970 Logo Handicare 9005974 Suspension bridge cover dark grey 8a,16a,18a,19a 9005982 Deco covers green...
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Puma 20/40 Spare parts | 19 08 Carrier and seat adjustments / Tilt modules Puma 20 Article number Description 9006017 Electrical tilt 25º 9006025 Til actuator mounting set 9006199 Tilt actuator 8-14 9006018 Electrical tilt 25º Add-on 15-17 9006016 Mechanical tilt...
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20 | Spare parts Puma 20/40 09 Carrier and seat adjustments / Tilt and lift modules Puma 40 Article number Description 1-3, 4-7, 8-11 9006020 Electrical lift with electrical tilt 45º 9006025 Til actuator mounting set 9006023 Tilt actuator 8-10...
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Puma 20/40 Spare parts | 21 10 Carrier and seat adjustments / Kerb climber Puma 20/40 Article number Description 1-16 9005740 Kerb climber 7-15 9003571 Kerb climber gas spring 9003520 Kerb climber shoe...
30 | Service instructions 30 | Service instructions Puma 20/40 Service instructions 5.1 Maintenance plan Below, we have indicated what needs to be checked, how often this should be done and by whom. To be carried out by Time Description...
Puma 20/40 Service instructions | 31 Service instructions | 31 VR-2 • Make sure that the batteries are always well charged. • Do not use the wheelchair if the batteries are almost fl at. This may damage the batteries and you run the risk of an unintended standstill.
32 | Service instructions Puma 20/40 5.2.1 Puma 20 / Puma 40 Carrier Converting Puma 20/40 front wheel drive (FWD) to rear wheel drive (RWD) and vice versa. Preparation Relevant article numbers • Switch off the wheelchair via the remote control.
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Puma 20/40 Service instructions | 33 Service instructions | 33 Conversion set for converting RWD to FWD. Tools required. Step 2 Remove interface and seating. Note! Lift the chair in case the wheel chair has an electrical lift.
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34 | Service instructions 34 | Service instructions Puma 20/40...
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Service instructions | 35 Note! Keep the spacers for reuse at step 5.2! Step 3 Change the direction of drive wheels and the mudguards (only Puma 40). Note! Use a lifting device to provide a proper working platform. Note! Position the lift completely under the carrier!
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36 | Service instructions Puma 20/40 Note! Check the key is still in place! Note! The Puma 40 has mudguards, take them off! Note! Dispose the ring and bolt! Step 4 Replace the anti-tip wheels and brackets. Note! Replace the anti-tip wheels and brackets! FWD into...
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Step 6 Change the position of the castor wheels. Note! Tighten the shaft and nut of the castor wheels with 25 Nm! Caution! Place at the Puma 20 on both sides of the castor wheel an extra ring between the wheel and the fork!
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38 | Service instructions 38 | Service instructions Puma 20/40 Step 7 Remount the interface and seating.
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Puma 20/40 Service instructions | 39 Service instructions | 39 Shark 9006429 Shark bus extension cable 0.9m 9006430 Shark bus extension cable 1.2m 9006431 Shark bus extension cable 0.64m 9006429 Shark bus extension cable 0.9m Shark with Lift 9006304 P2040 Shark Cable Light+Lift+Act FWD 9006305 P2040 Shark Cable Light+Lift+Act RWD 00355.0023...
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40 | Service instructions 40 | Service instructions Puma 20/40 Step 8 Reprogram the wheelchair. Note! Program the correct standard RWD program to the wheelchair.
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Note! The kerb climber can only be mounted on a RWD! • Switch off the wheelchair via the remote control. • Use a lifting device to raise the wheelchair / Puma 20/40 • Remove the leg rests. carrier. • Mount the mounting bracket of the kerb climber on the castor arms.
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42 | Service instructions 42 | Service instructions Puma 20/40...
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• Check the tyre pressures. • Note! Be aware of the issue! Notice • Use a lifting device to raise the wheelchair / Puma 20/40 carrier. • Some parts need to be replaced; the replacement is indicated by a symbol.
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44 | Service instructions 44 | Service instructions Puma 20/40...
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Puma 20/40 Service instructions | 45 Service instructions | 45 Note! Inspect the collector on the anchor of the motor; if the collector is seriously worn, replace the entire drive unit.
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46 | Service instructions 46 | Service instructions Puma 20/40 Note! Check the key is still in place! Note! Tighten the bolts of the drive wheels with 25 Nm! Note! Bolts are provided with Loctite thread locker!
Tools used • Lifting device Notice • Screwdriver • Use a lifting device to raise the wheelchair / Puma 20/40 • Hammer (plastic) carrier. • Torque wrench, socket, 13 mm • Infl ate the tube to the correct pressure! (See ‘Technical •...
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48 | Service instructions 48 | Service instructions Puma 20/40 Note! Check the key is still in place! Note! Tighten the bolts of the drive wheels with 25 Nm! Note! Bolts are provided with Loctite thread locker!
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Puma 20/40 Service instructions | 49 Service instructions | 49...
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• Note! Be aware of the issue! Notice • Use a lifting device to raise the wheelchair / Puma 20/40 carrier. • Infl ate the tube to the correct pressure! (See ‘Technical specifi cations’) Note! Suitable work area required!
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Puma 20/40 Service instructions | 51 Service instructions | 51 Caution! Defl ate the tyre fi rst, before you dismantle the wheel. Follow the steps as shown!
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52 | Service instructions 52 | Service instructions Puma 20/40 Caution! Ensure tube and tyre are properly positioned on the rim! Caution! Make sure the tube is not jammed between the two rim halves! Note! Infl ate the tube to the correct pressure! (See: ‘Technical specifi cations’)
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Puma 20/40 Service instructions | 53 Service instructions | 53...
• 9006005 Castor wheel outdoor right 3.00-4, grey puncture proof Notice • 9006004 Castor wheel outdoor left 3.00-4, grey puncture • Use a lifting device to raise the wheelchair / Puma 20/40 proof carrier. • 9006002 Castor wheel outdoor right 3.00-4, black air •...
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Service instructions | 55 Service instructions | 55 Note! Tighten the shaft and nut of the castor wheels with 25 Nm! Caution! Place at the Puma 20 on both sides of the castor wheel an extra ring between the wheel and the fork!
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Preparation Notice • Switch off the wheelchair via the remote control. • Use a lifting device to raise the wheelchair / Puma 20/40 • Use a lifting device to raise the drive and castor wheels carrier. clear of the ground.
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Puma 20/40 Service instructions | 57 Service instructions | 57 Caution! Defl ate the tyre fi rst, before you dismantle the wheel. Follow the steps as shown! Caution! Ensure tube and tyre are properly positioned on the rim! Caution! Make sure the tube is not jammed between the two rim halves!
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58 | Service instructions 58 | Service instructions Puma 20/40 Caution! Defl ate the tyre fi rst, before you dismantle the wheel. Follow the steps as shown!
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Preparation Notice • Switch off the wheelchair via the remote control. • Use a lifting device to raise the wheelchair / Puma 20/40 • Use a lifting device to raise the drive and castor wheels carrier. clear of the ground.
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Note! Tighten the bolt of the castor fork with 7 Nm! Note! Tighten the shaft and nut of the castor wheels with 25 Nm! Caution! Place at the Puma 20 on both sides of the castor wheel an extra ring between the wheel and the fork!
Puma 20/40 Service instructions | 61 Service instructions | 61 5.2.4 Replacements Replacing the batteries Preparation Relevant article numbers • Switch off the wheelchair via the remote control. • 9002592 M8x12 CKS BZK PRECOTE 85 • Remove the fuses from the battery compartment before •...
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62 | Service instructions 62 | Service instructions Puma 20/40 Caution! A battery tray with batteries is a heavy load! Be careful at the moment you undock the battery tray from the battery box! Caution! Undock the battery tray slowly from projection in the battery box!
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Puma 20/40 Service instructions | 63 Service instructions | 63 Note! Insert the battery spacer set correctly, as shown in the next diagrams! Note! Insert the battery spacer set correctly, as shown in the next diagrams! Caution! Dock the battery tray slowly on the projection in the...
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64 | Service instructions 64 | Service instructions Puma 20/40...
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• Dispose of waste parts in accordance with local Info regulations. • Use a lifting device to raise the wheelchair / Puma 20/40 carrier. • Some parts need to be replaced; this is indicated by a symbol. • Always remove the fuses from the battery compartment...
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66 | Service instructions 66 | Service instructions Puma 20/40 Caution! Dispose of the power module has to be done in accordance with local regulations!
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Puma 20/40 Service instructions | 67 Service instructions | 67...
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68 | Service instructions 68 | Service instructions Puma 20/40 Replacing the mudguards (only Puma 40) Preparation Relevant article numbers • Switch off the wheelchair via the remote control. • 9004533 Drive wheel fender black • Use a lifting device to raise the drive wheels clear of the •...
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Puma 20/40 Service instructions | 69 Service instructions | 69...
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70 | Service instructions 70 | Service instructions Puma 20/40 Replacing the coloured covers Ball head cover / Deco ring motor arm / Deco strip suspension bridge cover Preparation Notice Switch off the wheelchair via the remote control. Use a screwdriver in case you can’t get off the covers by hand.
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Puma 20/40 Service instructions | 71 Service instructions | 71...
Preparation Notice • Switch off the wheelchair via the remote control. • Use a lifting device to raise the wheelchair / Puma 20/40 • Remove the fuses from the battery compartment before carrier. carrying out any work on the electrical system.
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Puma 20/40 Service instructions | 73 Service instructions | 73 Note! Lift the chair, in case the wheelchair has a lift.
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74 | Service instructions 74 | Service instructions Puma 20/40 Note! Keep the spacers for reuse for rebuilding the wheelchair. Caution! Two people are needed to carry out this operation.
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Puma 20/40 Service instructions | 75 Service instructions | 75 Caution! Two people are needed to carry out this operation.
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76 | Service instructions 76 | Service instructions Puma 20/40 Note! Reuse the spacers. Note! Fasten the cables with tie wraps!
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Puma 20/40 Service instructions | 77 Service instructions | 77...
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78 | Service instructions 78 | Service instructions Puma 20/40 Adjusting the centre point of gravity Preparation Relevant article numbers • Switch off the wheelchair via the remote control. • 9002592 M8x12 CKS BZK PRECOTE 85 • 00000.2003 Locking ring, fl at M8...
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Puma 20/40 Service instructions | 79 Service instructions | 79...
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80 | Service instructions 80 | Service instructions Puma 20/40...
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Adjusting the mechanical seat tilt Preparation Notice • Switch off the wheelchair via the remote control. • Changing the wheelchair’s tilt position from 20º to 25º may negatively infl uence the wheelchair's driving Instructions characteristics. The following operations are required to adjust the...
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82 | Service instructions 82 | Service instructions Puma 20/40 Caution! Changing the wheelchair’s tilt position may negatively infl uence the wheelchair’s driving characteristics! Please read the user manual!
Trouble shooting | 83 Trouble shooting If your Puma 20/40 is not working even though the batteries are fully charged, the following checks can be carried out before contacting your supplier. Check whether all of the battery clips are fi rmly in place.
84 | Trouble shooting Puma 20/40 6.2 R-net faultfi nding table Trip Trip Text Description Code The most common cause of this trip is if the joystick is defl ected away from center before and during the time the control system is switched on. The joystick displaced screen will be displayed for 5 seconds, if the joystick is not released within that time then a trip is registered.
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Puma 20/40 Trouble shooting | 85 Trip Trip Text Description Code This occurs when the control system detects a short in either of the Lamp Circuits. • Check the lamps, cables and connections to the control system. Left Lamp Short...
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86 | Trouble shooting Puma 20/40 Trip Trip Text Description Code This is a non specifi c memory error which could be caused by any of the modules within the system. • Check all cables and connections. • Cycle the power.
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Puma 20/40 Trouble shooting | 87 Trip Trip Text Description Code The Omni has detected that the User Switch has become disconnected. • Check all cables and connectors between the Omni and the User Switch. If the trip is still present after the above checks have been made, then the User Switch may be User Switch detached defective.
88 | Trouble shooting Puma 20/40 6.3 DX2 faultfi nding table Signal Possible cause Remedy The controller plug is not properly inserted in This is probably a 'STALL' timeout. ON/OFF light the ‘power module’. Place the joystick in neutral and try again...
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Puma 20/40 Trouble shooting | 89 Signal Possible cause Remedy Check the drive units. Note: This fault is often caused by taking obstacles that are 'STALL' overload fault: ON/OFF light: too high, or driving against walls, and door frames, etc.
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90 | Trouble shooting Puma 20/40 DX2-ACT Flash Code List Note: These fl ash codes are the Actuator Module fl ash codes that are visible on LED 1 of the Actuator Module. They are not the DX System fl ash codes that are visible on the DX System status LED on the Master Remote. For DX System fl ash codes, see DX2 faultfi...
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Puma 20/40 Trouble shooting | 91 Flash Fault code Meaning Code source (HHP) DX BUS hardware fault • Check DX BUS cables • Turn the system off and on several times. Make sure to wait 10 09, 10 DX BUS seconds before you turn the system on again.
92 | Trouble shooting Puma 20/40 6.4 VR-2 faultfi nding table Trip Types and Their Possible Causes Once the trip type has been established, refer to the relevant section below for further information. Trip code Trip Type Description & Reference 1320 Refer to "Current Limit Active"...
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Puma 20/40 Trouble shooting | 93 Trip Possible cause Remedy This occurs when the control system detects that the right motor has become disconnected. Check the right motor, motor connectors and wiring. If the trip is still present after the above checks have been made, then the Power Module may be...
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94 | Trouble shooting Puma 20/40 Possible cause Remedy The most common cause of this trip is if the joystick is defl ected away from the center when the control system is being switched on. When the control system is switched on, the battery gauge Joystick Displaced at will blink for a short time.
ISO 7176-14 for electrically powered wheelchairs 1997 ISO 7176-16 Requirements for resistance to ignition of upholstered parts May 1997 ISO 7176-19 The Puma 40/20 meets the crash test requirements as described in 75 kg (2008) ISO 7176-19 (2008) 7.2 Technical information Batteries Max.
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Lower leg length mm (inch) 350 - 515 (13.8 - 20.3) * The following aspects have a negative effect on the distance range: obstacles, rugged terrain, driving on slopes, exposure to temperatures below freezing point and frequent use of electronic adjustment options.
Puma 20/40 Technical product information | 97 7.3 Electrical diagram Shark; drive only To determine the correct remote control, power module, bus and cables for the Shark system in all possible models, please follow the questionary in the Shark-fl owchart on page 23.
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98 | Technical product information Puma 20/40 Shark; drive and lights To determine the correct remote control, power module, bus and cables for the Shark system in all possible models, please follow the questionary in the Shark-fl owchart on page 23.
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Puma 20/40 Technical product information | 99 Shark; drive, lights & seats To determine the correct remote control, power module, bus and cables for the Shark system in all possible models, please follow the questionary in the Shark-fl owchart on page 23.
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100 | Technical product information Puma 20/40 To determine the correct remote control, power module, bus and cables for the DX2 system in all possible models, please follow the questionary in the DX2 fl owchart on page 27.
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Puma 20/40 Technical product information | 101 R-net To determine the correct remote control, power module, bus and cables for the R-net system in all possible models, please follow the questionary in the R-net fl owchart on page 25.
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102 | Technical product information Puma 20/40 VR-2; drive only To determine the correct remote control, power module, bus and cables for the VR-2 system in all possible models, please follow the questionary in the VR-2 fl owchart on page 29.
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Puma 20/40 Technical product information | 103 VR-2; drive & lights To determine the correct remote control, power module, bus and cables for the VR-2 system in all possible models, please follow the questionary in the VR-2 fl owchart on page 29.
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104 | Technical product information Puma 20/40 VR-2; drive, lights & seats To determine the correct remote control, power module, bus and cables for the VR-2 system in all possible models, please follow the questionary in the VR-2 fl owchart on page 29.
Handicare as quickly as possible and provide Handicare with as much information as possible. The possibility of taking recourse to the above-mentioned warranty conditions shall in any case become null and void for the Customer after 20 workdays following the date of the claim incident or the calamity forming the basis for recourse to the guarantee.
106 | Warranty Puma 20/40 8.2 Liability provisions Irrespective of what is determined regarding liability in the general terms and conditions applicable to the product, the following shall in any case apply with regard to liability: 1. Taking into consideration the following provisions, Handicare shall only accept liability for loss due to death or physical injury that is the result of a defect in the product for which Handicare is responsible and for damage to another object that is the private property of the user of the product, as long as said loss is the direct result of a fault in the product.
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Puma 20/40 | 107 Version Page Draw Changes 2011 V1 2012 V1 Added warning 'Interference between carrier and tilt module at the lowest seat height' Deleted Sedeo Lite and Pro part. Became a seperated manual. Added article numbers 1007080, 9006237, 00000.4042 and 00000.4035 (position 14a - 14d,...
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