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H
H-2 Questions to ask before calling the service center
What does the service center need to know?
Write down the serial and model numbers located on the label at the rear of the
printer.
How should you describe the problem?
Summarize the problem. Make a note of:
•
The file, application, host computer, and connectivity you were using when the
printer failed.
•
Any indicators on the printer control panel, such as an error message.
•
Any strange noises.
Stay by the printer and host system, if possible, because the service engineer may
ask you to try some tasks.
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