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Troubleshooting
SYMPTOMS
During the Device Selection
Wizard process, the message
"The specified port is not
available" is displayed;
and/or
The LED indicator on the
Mobile Internet card is not lit.
The LED indicator on the
Mobile Internet card
glows orange.
You may also contact Bell Wireless Data Support at:
1 877 DATA-123 (1 877 328-2123)
For Atlantic region customers, please call:
1 866 434-0344
Available in 1xEV-DO coverage areas. Speeds may vary with your technical configuration, Internet traffic, server, environmental conditions
or other factors. Novatel images: © 2009 Novatel Wireless Inc. All rights reserved. Merlin, MobiLink and the Novatel Wireless logo are all
trademarks of Novatel Wireless, Inc. Microsoft, Windows and Windows Vista are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. InstallShield is a registered trademark or trademark of Macrovision Corporation in the
United States of America and/or other countries. All other brands and product names are trademarks of their respective holders. Manufactured
under U.S. Patent No. 5129098. System requirements for laptops: Microsoft Windows 2000, XP or Vista operating system, 1 Type II PC card
slot, 2 free COM ports; I/O resources: 1 IRQ, 4096 bytes of I/O space, CD-ROM drive. Licensed by QUALCOMM
or more of the following United States Patents and/or their counterparts in other nations: 4,901,307 5,490,165 5,056,109 5,504,773 5,101,501
5,506,865 5,109,390 5,511,073 5,228,054 5,535,239 5,267,261 5,544,196 5,267,262 5,568,483 5,337,338 5,600,754 5,414,796 5,657,420
5,416,797 5,659,569 5,710,784 5,778,338. Patents Pending.
SOLUTION
Remove and firmly reinsert the card into the slot.
be installed. Run the Device Selection Wizard again
through the Mobile Connect Tools/Set-up Hardware
menu, as described in this guide.
drivers for the Mobile Internet card slot. Contact
your system vendor for assistance in installing the
correct drivers.
into the slot.
contact Bell Client Care.
Incorporated under one
®
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