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Troubleshooting
Below is a list of common error messages and possible solutions
regarding the use of your Mobile Internet card.
SYMPTOMS
Intermittent connectivity
and/or low throughput.
Bell core network or Bell
high speed network does not
show in the Show Available
Networks display;
and/or
The LED indicator on the
Mobile Internet card glows red;
and/or
The display "No Wi-Fi network
is available" or only local Wi-Fi
networks are shown.
When clicking Connect, the
message "Your connection
attempt to the network failed"
is displayed.
SOLUTION
or relocate the entire computer to a different location.
Relocate the computer to a different location.
Coverage maps are available on bell.ca/coverage
Try the connection again at a later time.
reinsert the Mobile Internet card into the slot.
card may not be installed. Run the Device Selection
Wizard again through the Mobile Connect Tools/Set-up
Hardware menu, as described by this option.
drivers for the PC card slot. Contact your system
vendor for assistance in installing the correct drivers.
Relocate the computer to a different location.
Coverage maps are available on bell.ca/coverage
Try the connection again at a later time.
the phone number supplied may be incorrect. First,
attempt the Activation Wizard process again, as
described in this Getting started guide. If this does
not resolve the problem, contact Bell Client Care.
Note: Mobile Internet cards do not need login
credentials. These are generated internally by the
Activation Wizard. If you are prompted to check the
login username and password, these remain blank for
the Novatel Wireless Mobile Internet card.
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