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Triton FT5000 User Manual

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MODEL FT5000 (X2)
A
UTOMATED
USER MANUAL
TDN 07103-00093 May 19, 2014
C
ORPORATE
Long Beach, MS 39560
Phone: (228) 575-3100
Fax: (228) 575-3101
COPYRIGHT NOTICE
© 2014 Triton. All Rights Reserved. TRITON logo is a
registered trademark of Triton Systems of Delaware.
T
M
ELLER
H
EADQUARTERS
21405 B Street
ACHINE

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  • Page 1 USER MANUAL TDN 07103-00093 May 19, 2014 ORPORATE EADQUARTERS 21405 B Street Long Beach, MS 39560 Phone: (228) 575-3100 Fax: (228) 575-3101 COPYRIGHT NOTICE © 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware.
  • Page 2 Triton Systems of Delaware, LLC. assumes no responsibility for any inaccuracies, errors, or omissions that may be contained in this document. In no event will Triton Systems of Delaware, LLC. be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 3: Table Of Contents

    FT5000 (X2) U ODEL ANUAL ONTENTS 1 - I ..................1 ECTION NTRODUCTION ....................’ S IN ANUAL ......................3 EATURE IGHLIGHTS HANGES ..........................4 TANDARD EATURES 2 - B ..................7 ECTION ASIC PERATION ............................8 NTRODUCTION ........................8 ONTROL ANEL AYOUT ..........................9 UNCTION EYPADS ............................9...

  • Page 4: Ontents

    FT5000 (X2) U ODEL ANUAL ONTENTS A - S ............A-1 PPENDIX OFTWARE ICENSE GREEMENT B - W ................B-1 PPENDIX ARRANTY TATEMENT C - E ................C-1 PPENDIX LECTRONIC OCKS G - T9 EPP K ...................G-1 PPENDIX EYPAD A - T7 T5 EPP B ......SA-1...

  • Page 5: Section 1 Introduction

    ECTION NTRODUCTION...

  • Page 6: Hats In His Anual

    S IN THIS ANUAL The User manual describes the operating features of the Model FT5000 (X2) ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel. The manual is divided into the following sections: 1, I .

  • Page 7: Eature Ighlights Hanges

    EATURE IGHLIGHTS HANGES Important features of the FT5000 (X2) ATM are highlighted in the following list: Highly reliable, state-of-the-art operating system PC platform design. The FT5000 uses Microsoft® Windows® CE.5.0 operating system with Triton’s X2™ technology. Supports Windows file formats for adding custom logos and advertisements.
  • Page 8 Electronic combination lock; Kaba Mas Cencon optional. Supports remote setup, configuration, and monitoring via Triton Connect™ ATM monitoring software. Dispenses U.S. and international currency types; NMD-100 capable of dispensing other paper-based media such as coupons or tickets.
  • Page 9 . Stores the details of each transaction in solid-state memory. Journal data can be LECTRONIC OURNAL retrieved, printed, saved to an external storage device, or transferred to a remote Triton Connect™ computer. AD S . An Ad screen is a promotional or advertising graphic that is displayed on the LCD screen CREENS during idle periods.
  • Page 10 FT5000 (X2) U ODEL ANUAL NTENTIONALLY LANK...

  • Page 11: Section 2 Basic Operation

    ECTION ASIC PERATION...

  • Page 12: Introduction

    FT5000 (X2) U ODEL ANUAL NTRODUCTION This section describes the basic operation of the terminal. The following topics are covered: . Describes the layout of the terminal’s control panel. ONTROL ANEL AYOUT . Describes the use of the function, alphanumeric (main), and on-screen keypads.

  • Page 13: Main Keypad

    ASIC PERATION UNCTION The eight (8) keys, arranged in two four-key groups, are called screen function keys. A screen function key is only active when a corresponding function or menu option is present next to that key. The Function keys are designated F1 through F8, as shown in Figure 2-2.

  • Page 14: O N -Screen Keypad Operation

    FT5000 (X2) U ODEL ANUAL CREEN EYPAD PERATION To enter text characters into the dialog boxes that are displayed by the Management Functions, press the F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data (see Figure 2-4).

  • Page 15: Menu -Based Operation

    ASIC PERATION ASED PERATION The terminal operates as a menu driven system. Messages and menu options presented on the LCD display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys located to the left and right of the display.

  • Page 16: Ustomer Ransactions

    FT5000 (X2) U ODEL ANUAL USTOMER RANSACTIONS A customer begins a transaction by selecting from the Customer screen options. They insert their ATM card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be scanned by the card reader’s sensor.
  • Page 17 ASIC PERATION The ATM sends the customer transaction request to a processor. A processor is a financial intermediary, such as an Independent Sales Organization (ISO), bank, or other financial institution that provides transac- tion-processing services for ATMs. The ATM must be set up with a particular processor before customer transactions can take place.

  • Page 18: Voice -Enabled Transactions

    FT5000 (X2) U ODEL ANUAL OICE NABLED RANSACTION The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-7).

  • Page 19: Section 3 Cassette Close Cash Replenishment

    ECTION ASSETTE LOSE EPLENISHMENT...

  • Page 20: Introduction

    ISPENSING ECHANISM The Model FT5000 (X2) ATM uses an NMD-100, friction-fed dispensing mechanism to store and deliver notes and other media to the customer. The mechanism is located in the lower security container of the unit. It holds multiple cassettes and a single reject cassette. The note capacity for a cassette is approximately 2750.

  • Page 21: Note Condition

    ASSETTE LOSE EPLENISHMENT ONDITION The number of rejects can be directly influenced by the technique used to load the cassettes and the quality of the currency. Notes loaded into the mechanism cassettes must be in “fit” condition if a high level of performance (low reject and failure rate) is expected from the unit.
  • Page 22 FT5000 (X2) U ODEL ANUAL ASSETTE LOSE ROCEDURES Follow Access instructions to enter M . Select T . Select ANAGEMENT UNCTIONS ERMINAL LOSE UNCTIONS ASSETTE LOSE √ Select cassette(s) to Close. A check mark ( After cassette(s) have been reinserted in the identifies which cassette(s) are selected.

  • Page 23: Replenish Cassette ( S )

    ASSETTE LOSE EPLENISHMENT ASSETTE LOSE ROCEDURES ASSETTE LOSE SEQUENCE OPERATE THE SAME AS THE FRONT DISPLAY SEQUENCE ROM THE ERVICE ANEL OR PEATOR ANEL Press <E > from the RSP keypad or ROP touchscreen. NTER When prompted, enter your Management function password. ERVICE ANEL The Main menu options are displayed.

  • Page 24: Opening Note Cassette

    FT5000 (X2) U ODEL ANUAL (NMD-100) EPLENISH ASSETTE EMOVING ASSETTES UNLOCK the cassettes, using the Cassette Close procedures. Open the vault door to gain access to the dispensing mechanism. To remove the selected note cassette, grasp the cassette handle with one hand while holding mecha- nism in place with the other hand.

  • Page 25: Oading Ote Assette

    ASSETTE LOSE EPLENISHMENT OADING ASSETTES Move the pusher plate to the rear of the cassette (toward the handle). Ensure the pusher plate is fully back. It should stay in this position. Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are being added into the cassette.

  • Page 26: Nstalling Ote Assette

    FT5000 (X2) U ODEL ANUAL NSTALLING ASSETTES Once the cassettes have been loaded with currency, reinstall them in the mechanism. Make sure each cassette is fully inserted. EMOVING THE EJECT ASSETTE IMPORTANT! If you remove the reject vault with power applied, the terminal will sense this and automatically reset the rejected note count to ZERO.

  • Page 27: Nstalling The Eject Assette

    ASSETTE LOSE EPLENISHMENT The reject vault is now open for collecting any rejected bundle notes. These will be present in the folding tray. After retrieving any rejected bundle notes, lift the folding tray and check underneath for any rejected single notes. After removing any rejected notes, close the vault lid.
  • Page 28 FT5000 (X2) U ODEL ANUAL ERIFY PERATION Close and lock the security cabinet. Verify the cassettes are Locked and In Service. In Management Functions, select D > D IAGNOSTICS ISPENSER Select the T option. Select either individual cassettes that are installed (“A”, “B”, “C”, or ISPENSE “D”) or “All Cassettes ”.

  • Page 29: Section 4 General Maintenance

    ECTION ENERAL AINTENANCE...

  • Page 30: Introduction

    Should a mal- LEANING THE NCLOSURE housing. function occur, DO NOT attempt to service the unit yourself! Con- . The recommended card reader tact your Triton certified service EADER LEANING cleaning technique. provider! EPLENISHING THE ECEIPT APER NOTE: This operation must be completed with the AC power applied to the ATM.
  • Page 31 ENERAL AINTENANCE ** CAUTION ** DO NOT pull receipt paper backwards through the printer with the tension rollers closed! This may leave paper fragments that can cause paper jams. Pull the printer bracket release handle up and rotate the printer assembly down. Release (O ) the blue tension lever located on the printer/ cutter assembly.
  • Page 32 Paper feeds automatically slightly out front of unit. * NOTE * Triton recommends the use of 20# thermal printer paper (Triton P/N 05403-00053). This receipt paper has been shown to improve performance and reliability.
  • Page 33 ENERAL AINTENANCE LEANING THE NCLOSURE The ATM front panel is highly durable, resisting scratches and finger smudges. However, occasional cleaning of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may be used for cleaning. For best results, use a weak solution of a mild detergent and water. ** Caution ** Avoid using abrasive cleaners on any surface of the terminal.
  • Page 34 FT5000 (X2) U ODEL ANUAL NTENTIONALLY LANK...
  • Page 35 PPENDIX OFTWARE ICENSE GREEMENT OMPLIANCE MISSION TATEMENTS...
  • Page 36 Triton or its suppliers. The software is licensed for use on this specifi c Triton ATM product and may not be used on any other product. Otherwise, the supporting documentation, if any, may be copied only as essential for backup or archive pur- poses in support of your use of the ATM.
  • Page 37 Any warranty pertaining to the ATM, its mechanical components exclusive of the ATM software, shall be gov- erned and controlled by any warranty given to you by Triton in a separate document accompanying this ATM. The foregoing limitation of liability and exclusion of certain damages will apply regardless of the success or effectiveness of other remedies.
  • Page 38 This device complies with Part 15 of the FCC Changes or modifi cations not expressly approved by rules. Operation is subject to the following two (2) Triton Systems could void the regulatory compliance conditions: approval and the warranty. Use of this product in a 1) This device may not cause harmful interference.
  • Page 39 PPENDIX ARRANTY ERVICE TATEMENT...
  • Page 40 PPENDIX ARRANTY TATEMENT Manufacturer warrants that the Products delivered to Distributor will perform in accordance with the Manufac- turer’s published specifi cations, and as outlined in the Manufacturer’s booklet entitled “Thirteen Months Parts Only Limited Warranty” for thirteen months from date of shipment in Long Beach, MS. Distributor acknowl- edges that it has received a copy of such booklet, that it has read its entirety and that it understands and agrees with its contents.
  • Page 41 ARRANTY TATEMENT EFENSE OF NFRINGEMENT LAIMS If notifi ed promptly in writing of any action (and all prior claims relating to such action) brought against the Distributor based on a claim that Distributor’s use of the goods infringes a patent or other intellectual property right, and if given access by Distributor to any information distributor has regarding such alleged infringement, Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages fi...
  • Page 42 Triton at the purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or any attempt to repair a unit or to repair or...
  • Page 43 (including all implied warranties of merchantability or fi tness for a particular purpose or quality of ser- vice), are hereby disclaimed. No oral or written information, or advice given by Triton, its agents or employees shall create a warranty or in any way increase the scope of this warranty.
  • Page 44 By providing the information requested in the voice mail, the technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly.
  • Page 45 Technical support is available to owners of Triton equipment and to qualifi ed service personnel. When calling for help with the confi guration or operation of a Triton product, the caller must provide either positive identi- fi cation as a service technician or the serial number of a Triton terminal. Technical support is provided during normal business hours for the life of the product.
  • Page 46 PPENDIX NTENTIONALLY LANK...
  • Page 47 PPENDIX OMBINATION OCKS...
  • Page 48 FT5000 (X2) U ODEL ANUAL NTRODUCTION The security cabinet can be secured using an electronic combination locks. This appendix covers how to change the combination of either lock. Procedures specific to the electronic lock, such as changing the battery, are also covered.
  • Page 49 C - C PPENDIX OMBINATION OCKS ATTERY ARNING Repeated beeping during an opening indicates that the battery is low or dead and needs to be replaced. The battery box is located on the inside of the door. Note: If the lock will not operate (i.e. repeated beeping or no beeping) while the door is closed and locked, the battery must be energized from the two external terminals on the front of the push-button panel.
  • Page 50 FT5000 (X2) U ODEL ANUAL PERATING THE LECTRONIC Each lock is shipped from the factory in Shelved Mode, operating on a standard combination (50-25-50). NTERING THE OMBINATION Turn the dial left (CCW) until the letters “EC” (Enter Combination) appear on the LCD.
  • Page 51 C - C PPENDIX OMBINATION OCKS EOP - Power Lock - EC Turn the dial to the left (CCW) until EC (Enter Combination) is displayed. EC - Enter New Shelved Mode Combination - OPr Enter the new shelved mode combination by pressing those digits on the lock’s keypad. The numbers will be displayed on the LCD as they are entered.
  • Page 52 FT5000 (X2) U ODEL ANUAL NTENTIONALLY LANK...
  • Page 53 PPENDIX T9 K EYPAD COPYRIGHT NOTICE © 2014 Triton. All Rights Reserved. TRITON logo is a registered trademark of Triton Systems of Delaware, LLC...
  • Page 54 CANNOT be removed. If the keypad is removed from the unit after activation, reactivation is required and can only be performed by Triton Technical Support. The T9 EPP Keypad is mostly identical to the T5 EPP Keypad except for: •...

  • Page 55: New Error Codes

    Cause: The EPP has not yet been activated for use. Recommended Action: Activate the EPP. • Error Code 626: SPED - Not Authorized Cause: The EPP has been removed from the ATM. Recommended Action: Call Triton Technical Support for activation code.

  • Page 56: To Install The T9 Keypad

    PPENDIX To Install the T9 Keypad The T9 EPP Keypad is a drop in replacement for new units manufactured with a T5 or T7 EPP Keypad. No additional parts are required. • All RL1613, Traverse and ARGO were manufacturered with a T5 or T7 EPP. (See NOTE below) •...

  • Page 57: Prior To T9 Keypad Activation

    T9 K EYPAD Prior to T9 Keypad Activation The Device Status report will indicate if the EPP has been installed correctly into the unit. This is imperative to check prior to activation as if it is not installed correctly, the EPP activation will fail. 1.

  • Page 58: To Activate The T9 Keypad

    PPENDIX To Activate the T9 Keypad NOTE: Activation is NOT required for units that ship with the T9 EPP installed. 1. Log into Management Functions. 2. If Favorites page appears, press 0 - Main Menu. Press 2 - Diagnostics. 3. Press 8 - Keypad. 4.
  • Page 59 6. Enter the activation code. Press Enter on the keypad. If the code was entered correctly, the “EPP activation successful” box will appear. If the code was entered incorrectly, the “EPP activation failed” box will appear. If failed, repeat steps 4 - 6 (acquire a new code from Triton Technical Support).

  • Page 60: Replacing The Battery In The T9 Keypad

    PPENDIX Replacing the battery in the T9 Keypad NOTE: Do NOT remove the battery from the T9 EPP without FIRST connecting a new battery!! This EPP will be permanently damaged if the battery is removed and the keypad is unpowered before connecting a new battery.
  • Page 61 UPPLEMENT T7 PCI-EPP ATTERY EPLACEMENT ROCEDURES SA-1...
  • Page 62 Battery Case Spare battery connection EXISTING BATTERY - DO NOT REMOVE BEFORE CONNECTING A SPARE BATTERY FIRST! The spare battery for the T5 PCI-EPP may be purchased from Triton Systems: P/N 01300-00025 (T5 PCI-EPP Lithium Backup Battery) SA-2...
  • Page 63 EPP. You have approximately 2-5 minutes to replace with a spare battery before losing the data stored (keys, passwords) in the keypad. Battery Case The spare battery for the T7 PCI-EPP may be purchased from Triton Systems: P/N 01300-00023 (T7 PCI-EPP Lithium Battery) SA-3...
  • Page 64 NTENTIONALLY LANK SA-4...
  • Page 65 UPPLEMENT ERMINAL RROR ODES SB-1...
  • Page 66 Error Description Recommended Action Code No errors None Good operation No action required. The dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 32 indicating the successful completion of a transaction.
  • Page 67 Too long at exit. This status is reported if the exit sensor is covered for a longer that allowed time for the current notes. 1 Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas.
  • Page 68 Diverter error This error occurs when the diverter is in the wrong position during a dispense. 1. Inspect the feed path for any jammed notes. Remove any jammed notes. 2. Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser.
  • Page 69 mechanism. Operation time-out 1. Check the incoming power and dispenser mechanism for proper grounding. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. 3. Clear all errors and test the dispenser by completing several test dispenses.
  • Page 70 Unable to clear width sensor. Remove the cassette and inspect for jammed currency in the width sensor and at the output of the cassette. The width sensor may be dirty. Clean the width sensor with compressed air. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses.
  • Page 71 Diverter timeout Inspect for jammed currency at the diverter. Remove jammed currency. 2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 3. If the error clears, put the cash dispenser in service. 4.
  • Page 72 Motor Fault 1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses. 3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.
  • Page 73 Initial status check failed 1. Reset the cash dispenser. Clear the error. 2. If the error persists replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support Diverter moved to reject position Inspect for a note jam at the diverter.
  • Page 74 +5 VDC not present on carrier 1. Verify that the power supply is operating and the DC voltages detect being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable.
  • Page 75 Printer controller not responding to 1. Verify that there is paper in the printer. Replenish paper as commands needed. Refer to the appropriate Service Manual or Quick Reference Guide for instructions.2. On all models other then 96XX, Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path.
  • Page 76 6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board, or the main board. Dispenser returns bad command 1. Verify that the power supply is operating and the DC voltages error.
  • Page 77 No reply from command to 1. Inspect main board to electronic journal communication cable for electronic journal damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
  • Page 78 Triton Connect host. On 32-bit machines (RL’s, FT's, RT’s) the electronic journal can store as many as 32,768 records, it is recommended that you do not print the journal.
  • Page 79 Electronic journal mode 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly.
  • Page 80 Format command to electronic 1. Inspect main board to electronic journal communication cable for journal failed damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly.
  • Page 81 5. If the cables are undamaged, the main board or electronic journal may be defective. Terminal did not answer. This is a 1. This error is not displayed at the cash dispenser. The Triton Triton Connect error. Connect Host Computer generates the error when the terminal does not respond to a telephone call from the Triton Connect Host Computer.
  • Page 82 Currency cassette low. Valid for With the low currency feature enabled, this error condition will occur SDD and GND mechanisms only. before the cassette is actually empty. There should be about 1/4 inch of currency (approximately 60 bills) in the cassette when the error is detected.
  • Page 83 Communication error 1. Enter management functions and verify that all terminal parameters have been entered correctly. 2. Verify that the telephone line is operational. 3. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. 4.
  • Page 84 The main board does not see any activity on the TCP-IP TCP/IP host Communication. 1. If you are not using TCP-IP / Ethernet for transactions or Triton Connect, ensure you do not have TCP-IP selected for any option in processors, communications or Triton Connect.
  • Page 85 Unable to display user defined surcharge screen Min. partial dispense enabled with no doc count Min. partial dispense enabled with no usable bills SPED password must be changed The Master password must be changed from its default. Successful Command The NMD dispenser sends this status code when a command has been successfully executed.
  • Page 86 Rejected notes This error code indicates that notes were rejected during the transaction or test dispense operation. This is a warning message there is no action required. Diverter failure This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor.
  • Page 87 Jam in Note Qualifier This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier. This may be due to jammed documents in the transport path between the note qualifier and the note diverter. This error code will place the cash dispenser “out of service”.
  • Page 88 37 events. Error code 320 will not put the cash dispenser “out of service”. It is not displayed directly to the operator or customer. The error code will be sent to the Triton Connect host if Triton Connect feature is enabled. It will also be stored as part of the transaction data in the electronic journal.
  • Page 89 Main motor failure Error code 322 is generated when the main motor fails to reach normal speed with in a specified time, or if there are several pulses missing from the transport clock wheel (timing wheel) in one transaction. This error code causes an “Out of Service” condition. 1.
  • Page 90 This problem may be caused by incompatibilities between terminal software and dispensing mechanism software. 2. Check with Triton Systems Technical Support for known software incompatibilities. Cassettes may have been changed This error code is generated when a movement command is sent before read cassette ID command after the cassettes, including the reject vault are removed.
  • Page 91 Sensor error or sensor covered With an NMD, this error is produced when a sensor in note transport module is not working correctly during an internal self-test preceding the movement commands. 1. Inspect all cables for damage. Make sure that all cables are securely fastened to their termination points.
  • Page 92 Module needs service This error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any of the note feeders has exceeded the upper limits of its calibration range. 1. Use the diagnostic functions or NMD test software to determine if a note feeder has a faulty or dirty sensor.
  • Page 93 Dispenser communication error. Check the dispenser data and power cable connections. Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism. Dispenser cannot dispense the request Requested amount may exceed the dispensers one time limit. Enter a smaller value.
  • Page 94 Dispenser offline - storing configuration Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test software (avail able to Triton Certified Service Technicians) and verify the operational error code of the dispenser.
  • Page 95 SPED sequence error Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists. SPED LRC error Verify all SPED connections.
  • Page 96 EJ error Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.. EJ data size error Restart operating system.
  • Page 97 Card Reader - Invalid track Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. Card Reader - Invalid message Inspect card reader cabling.
  • Page 98 Card Reader - device reset Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader. Card Reader - System timeout Inspect card reader cabling.
  • Page 99 Security module dev port setup Inspect cable from main board assembly to the security module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, replace the security module. Invalid default transaction SPED key from pad cmd aborted by Inspect cable from docking board assembly to the SPED module for damage.
  • Page 100 SPED - Enable JETCO PIN entry mode Inspect cable from docking assembly to the SPED Module for failed damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. SPED - Enable JETCO PIN entry mode Inspect cable from docking assembly to the SPED Module for failed...
  • Page 101 replace the SPED module. ERR SPED REPORTED INVALID Inspect cable from main board assembly to the SPED module for ENCRYPT MODE damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error.
  • Page 102 ERR SPED TAMPER STATUS GRID Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module. ERR SPED TAMPER STATUS Inspect cable from main board assembly to the SPED module for VOLTAGE...
  • Page 103 Modem Communication Status Codes Status Code Description Time-out Possible Cause: 1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received. Time-out is typically 60 seconds. 2. Request has been sent. Time-out waiting for response or carrier was dropped.
  • Page 104 BGD DONE BAD Possible Cause: 1. EOT was received as first character after the first request message was sent. 2. If EOT is received on subsequent attempts, then Error Code 1 is reported Results: No money is dispensed, screen and receipt display system unavailable. Timeout waiting Possible Cause: for End of...
  • Page 105 No EOT Possible Cause: 1. EOT from processor was not received within time out period. 2. Carrier was lost before receiving EOT. Results: No money is dispensed, screen and receipt display system unavailable. The Customer has terminated the transaction prior to the approval User Cancelled Transaction command being sent...

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