Virgin Media Tivo Quick Manual page 41

38 | Troubleshooting
I know my show's on, but it's not
coming up in my search?
Go to the Network screen in the
Settings menu to see when your
box last connected to the network. If it
was more than 36 hours ago, it could
be that your box is having problems
connecting. Select Test Connection
to test the current settings.
Once you've tested the connection, start
a full connection by selecting Connect
to the Virgin Media TV Service now.
All new programme information will be
downloaded and organised, and should
be available to search soon.
The box says it's 'organising
programme information'?
If you see this message, it means that
your box might have lost power while it
was gathering all the programme info it
needs to work properly. It's nothing to
worry about.
Why hasn't my show recorded?
If your recording isn't in My Shows, check
out Recording Hiccups for more info, it
may have been deleted or it could be for
one of these reasons:
If you've had a recordings clash for a
Series Link (e.g. you've tried to record too
many things at once) your box records
the highest priority shows. You can view
and change these priorities in Manage
My Series Links.
If the show was a repeat, your
Series Link might be set up to only
record new shows.
There might have been a clash with
another show. To get around the clash,
you might have been asked to stop
recording one show so that you could
record another. If you okayed this, one of
the shows would have been cancelled.
A loss of power to your box might have
affected the recording.
The show may not have been broadcast
as expected.
What if I think a live event I'm
recording may run over?
If your Virgin Media TiVo box sees that
the recording you're setting up is for a
live show (like a sporting event or awards
ceremony) a message will ask you
whether you'd like to add more time
at the end, just in case it runs over.
If you're watching the show while it's
being recorded, you can add extra
recording time from the Recording
Options screen for the programme
in My Shows. See page 22.
How can I record shows that aren't
in the TV Guide yet?
Set up a WishList search for certain
words or programme names. That way,
when it does appear in the TV listings,
it'll be automatically recorded.
If you know the date, time and channel
that the show will be on, you can create
a manual recording.