If You Need Service; Call For Assistance - Rheem RTGH-95DV Use And Care Manual

CARING FOR YOUR WATER HEATER
Service Error Code Chart (cont.)
Error Code

IF YOU NEED SERVICE

Call for Assistance

1.
All questions, adjustments, repairs, and/or
routine maintenance should be directed to
your installer, plumbing contractor, or licensed
service agent. If your contacts have moved or
are not available, please refer to the telephone
directory, commercial listings, or local utility
company for qualified service assistance.
2.
If your problem has not been solved to your
satisfaction, contact the Rheem National
Service Department at the following address:
Rheem
National Service Department
1241 Carwood Court
Montgomery, Alabama 36117
Phone: 1-800-432-8373
26
Possible Cause
Water heater has buildup of lime deposits.
1L
Air intake or vent exhaust opening may be
blocked.
05
The vent pipes on the vent termination
may not be connected properly.
11 The gas shut-off valve is not fully opened.
Gas service has been interrupted.
12
LP gas is running low (LP models only).
If this code is still displayed after taking
13
the numbered steps above.
Water heater is overheating.
14
The heat exchanger is too hot.
15
Neutralizer is clogged.
29
Faulty inlet thermistor.
31
Faulty outlet thermistor.
33
Faulty blower motor.
61 or 99
Faulty water flow solenoid.
65
The neutralizer needs to be replaced soon.
92
The neutralizer must be replaced.
93
P1
Not enough water flow to operate the unit.
Solution
Contact a dealer or qualified service
technician.
Remove any blockage. (Air intake requires
12 in. [30 cm] of clearance.)
Contact a dealer or qualified service
technician.
Check shut-off valve and open completely.
Contact your gas utility company.
Refill or replace your LP gas container.
Contact a dealer or qualified service
technician.
Contact a dealer or qualified service
technician.
Check for blockage in the vent. Contact a
dealer or qualified service technician.
Contact a dealer or qualified service
technician.
Contact a dealer or qualified service
technician.
Contact a dealer or qualified service
technician.
Contact a dealer or qualified service
technician.
Contact a dealer or qualified service
technician.
The unit can be used for a while, but
contact a dealer or qualified service
technician.
The unit cannot be used until the neutral-
izer is replaced. Contact a dealer or quali-
fied service technician.
Increase the water flow from the fixtures.
When contacting the manufacturer, the
following information will be requested:
A.
Model and serial number. (See page 8 or the
ratings plate on the front of the water heater.)
B.
Address where the water heater is located.
C.
Name and address of installation contractors
(page 8) and all qualified service companies
that have worked on the water heater.
D.
Original installation date. (See page 8.)
E.
Dates any service or preventive maintenance
was performed.
F.
Details of the persisting problem.
G.
List of businesses that have tried to fix this
problem, along with dates of service.