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HP ProBook 6565b Maintenance And Service Manual

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HP ProBook 6565b Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ProBook 6565b Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 7 Display ..............................7 Top ............................... 9 TouchPad ..........................9 Lights ..........................10 Buttons and fingerprint reader ................... 11 Keys ........................... 13 Front ..............................14 Left ..............................15 Rear ..............................
  • Page 6 Drive handling ....................35 Grounding guidelines ......................36 Electrostatic discharge damage ................ 36 Packaging and transporting guidelines ..........37 Workstation guidelines ..............37 Equipment guidelines ............... 38 Component replacement procedures ....................39 Service tag ......................... 39 Rubber screw covers ......................40 Battery ..........................
  • Page 7 Determining the BIOS version ................. 100 Downloading a BIOS update ................100 Using System Diagnostics ........................ 101 6 Specifications .............................. 102 Computer specifications ........................102 39.6-cm (15.6-in), HD display specifications ..................103 39.6-cm (15.6-in), HD+ display specifications .................. 104 Hard drive specifications ........................105 Blu-ray BD-R/RE + DVDSM DL Drive ....................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP ProBook 6565b Notebook PC Processors (Accelerated AMD Quad-Core A8-3510MX Accelerated Processor with Radeon HD 6620G Processing Unit [APU]) Graphics (2.5 GHz/1.8 GHz; 4 MB L2 cache; 45W) AMD Quad-Core A6-3410MX Accelerated Processor with Radeon HD 6520G Graphics (2.3 GHz/1.6 GHz;...
  • Page 10 Supports the following 9.5-mm SATA hard drive: ● 500-GB, 7200-rpm Microphone Integrated dual-array microphone (webcam models only) Integrated mono (non-webcam models only) Audio SRS Premium Sound HP Premier Sound Stereo speakers (2) Supports “No camera” option Webcam Integrated webcam (720p HD) Chapter 1 Product description...
  • Page 11 Subscriber identity module (SIM) security (customer-accessible in battery bay) Supports “no WWAN” option Supports the following WWAN modules: ● Gobi 3000: HP un2430 EV-DO/HSPA Mobile Broadband ● Ericsson: HP hs2340 HSPA+ Mobile Broadband Integrated personal area network (PAN) options by way of Bluetooth® module: Supports “no PAN”...
  • Page 12 6-cell, 2.55-Ah (55-Wh) Li-ion battery 3-cell, 2.8-Ah (31-Wh) Li-ion battery 9-cell, 73-Wh HP Ultra-Capacity Extended Life Battery 9-cell, 100-Wh, HP Extended Life Battery 6-cell, 55 WHr (2.8 Ahr) HP Long Life Li-ion battery (available only with 3-year platinum warranty) HP Fast Charge Technology Security...
  • Page 13 Category Description Windows 7 Home Premium 64 with Microsoft Basics (localizations for only U.S. and French Canada) Windows 7 Home Premium 32 with Microsoft Basics (localizations for only U.S. and French Canada) Novell™: SuSE Linux™ – SLED 11 (available worldwide) FreeDOS (available worldwide) Preinstalled with Microsoft Office: Windows 7 Professional 32 with Microsoft Office 2010 Starter...
  • Page 14 Category Description Optical drive Mini-PCI components (WLAN, WWAN, SIM) Modem Keyboard Bluetooth module Chapter 1 Product description...

  • Page 15: External Component Identification

    External component identification Display Component Description Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN).
  • Page 16 Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 17: Top

    TouchPad Component Description Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. Left pointing stick button Can be used with the pointing stick and functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off.

  • Page 18: Lights

    ● QuickWeb light On: The computer is on. ● Off: The computer is off or in Hibernation. NOTE: For more information, refer to the HP Quickweb software Help ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on.

  • Page 19: Buttons And Fingerprint Reader

    – or – Windows Vista—Select Start > Control Panel > System and Maintenance > Power Options ● Or refer to the HP Notebook Reference Guide. Wireless button Turns the wireless feature on or off but does not establish a wireless connection.
  • Page 20 When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the default Web browser. NOTE: For more information, refer to the HP QuickWeb software Help.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Function keys Execute frequently used system functions when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key.

  • Page 22: Front

    ● Hard drive light Blinking turquoise: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, refer to the HP Notebook Reference Guide.

  • Page 23: Left

    Left Component Description USB 2.0 ports (2) Connects an optional USB device. Media Card Reader Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● MultiMediaCard (MMC) 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder.

  • Page 24: Rear

    Rear Component Description RJ-11 (modem) jack Connects a modem cable. Serial port Connects an optional device such as a serial modem, mouse, or printer. Power connector Connects an AC adapter. DisplayPort Connects an optional digital display device, such as a high-performance monitor or projector. Chapter 2 External component identification...

  • Page 25: Right

    Right Component Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

  • Page 26: Bottom

    Bottom Component Description Battery release latch Releases the battery from the battery bay. Docking connector Connects an optional docking device. Bottom cover release latch Releases or locks the bottom cover. SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.
  • Page 27 Component Description Wireless and memory module Holds the wireless LAN module slot, the WWAN module compartments and hard drive bay slot, the memory module slots, and the hard drive. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 29: Computer Major Components

    Computer major components Computer major components...
  • Page 30 Item Description Spare part number Display assembly not spared NOTE: For a list of individual parts spared in the display panel, see Display components on page Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page For use in models without a pointing stick 641180-xxx For use in models with a pointing stick...
  • Page 31 Item Description Spare part number (14) Bluetooth module (does not include Bluetooth module cable) 537921-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 646968-001. Cable Kit on page 27 for more Cable Kit spare part number information.
  • Page 32 Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe (17) WWAN modules HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 (18)

  • Page 33: Display Components

    Display components Display components...
  • Page 34 Item Description Spare part number Display bezel For use with models with a webcam 660276-001 For use with models without a webcam 660277-001 Display hinges (includes left and right hinges, brackets, and covers) 647677-001 Display panel 39.6-cm (15.6-in), HD+, anti-glare, LED, WVA 662395-001 39.6-cm (15.6-in), HD anti-glare, LED, SVA for use in models without WWAN 646978-001...

  • Page 35: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 646971-001 Bottom door Optical drive protective insert ExpressCard slot protective insert RJ-11 cover Cable Kit Plastics Kit...
  • Page 36 Item Description Spare part number Cable Kit: 646968-001 WWAN antennas WLAN antennas Power connector cable Bluetooth module cable RJ-11 jack cable Chapter 3 Illustrated parts catalog...

  • Page 37: Mass Storage Devices

    Rubber Kit (includes rubber feet and display rubber covers) 646608-001 Screw Kit 646972-001 Cradle, hard drive 652688-001 Mouse, optical, 2-button 390632-001 HP optical travel mouse 434594-001 HP basic carrying case 455084-001 Professional slim, top load case 592923-001 Notebook combination lock 591699-001...

  • Page 38: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 390632-001 Mouse, optical, 2-button 434594-001 HP USB optical travel mouse 455084-001 HP basic carrying case 490371-001 Power cord for use in North America 490371-202 Power cord for use in Brazil 490371-D01 Power cord for use in Argentina...
  • Page 39 Cable Kit, spare part number 646968-001. See Cable Kit on page 27 for more Cable Kit spare part number information. 632155-001 HP hs2340 HSPA+ Mobile Broadband Module 633252-001 750-GB, 7200-rpm hard drive 631243-001 9-cell, 100 WHr, 3.0 Ah Li-ion battery...
  • Page 40 Spare part Description number 641179-201 Keyboard with pointing stick for use in Brazil (includes keyboard and pointing stick cables) 641180-001 Keyboard without pointing stick for use in the United States (includes keyboard cable) 641180-121 Keyboard without pointing stick for use in French Canada (includes keyboard cable) 641180-161 Keyboard without pointing stick for use in Latin America (includes keyboard cable) 641180-201...
  • Page 41 Spare part Description number 658143-001 System board for use in models with WWAN (includes thermal pad) 660276-001 Display bezel for use with models with a webcam 660277-001 Display bezel for use with models without a webcam 662393-001 Display panel, 39.6-cm (15.6-in), HD anti-glare, SVA for use in models with WWAN 662394-001 Solid-state drive, 128-GB 662395-001...

  • Page 42: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 44: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 46: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 48: Rubber Screw Covers

    Rubber screw covers Three bottom screws have rubber covers. The screw covers are included in the Rubber Kit, spare part number 646608-001, and attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures...

  • Page 49: Battery

    Battery Description Spare part number 9-cell, 100 WHr, 3.0 Ah Li-ion battery 631243-001 6-cell (62 WHr, 2.8 Ah) 628668-001 6-cell, 55 WHr, 2.8 Ah, long life Li-ion battery 628670-001 3-cell, 31 WHr, 2.8 Ah Li-ion battery 628664-001 Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 50: Display Assembly (Panel, Bezel, Webcam, Microphone)

    Display assembly (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models include 2 WWAN antenna transceivers and cables. NOTE: Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer.
  • Page 51 To replace the display bezel, remove the two rubber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners of the display bezel. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 52 If it is necessary to replace the webcam module from the display enclosure, gently pull the webcam module away from the double-sided tape on the display enclosure (1), disconnect the webcam cable from the module (2), and then remove the webcam (3). If it is necessary to replace the display panel, remove the six Phillips PM2.5×5.0 screws (1) at the bottom and two Phillips PM2.5×5.0 screws (2) at the top that secure the panel to the display enclosure.
  • Page 53 Slide the display panel up and out of the hinges (3). Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 54: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 55: Bottom Door

    Bottom door The bottom door is available in the Plastics Kit, spare part number 646971-001. Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive 664019-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 664018-001 DVD-ROM Drive 664017-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 57 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.

  • Page 58: Upgrade Bay

    Upgrade bay Description Spare part number 500-GB, 7200-rpm hard drive 634926-001 Before removing a drive from the upgrade bay, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 59 Remove the drive assembly (3) from the computer. Reverse this procedure to install the drive into the upgrade bay. Component replacement procedures...

  • Page 60: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket and screws. Description Spare part number 750-GB, 7200-rpm hard drive 633252-001 500-GB, 7200-rpm hard drive 634926-001 320-GB, 7200-rpm hard drive 641672-001 320-GB, 7200-rpm hard drive (Self-Encrypting Drive (SED)) 641674-001 Solid-state drive, 128-GB 662394-001...
  • Page 61 Remove the hard drive (3) from the hard drive bay. If it is necessary to replace the hard drive bracket, remove the two Phillips PM3.0×5.0 hard drive bracket screws (1) from each side of the hard drive (4 total screws). Lift the bracket (2) straight up to remove it from the hard drive.

  • Page 62: Rtc Battery

    RTC battery Description Spare part number RTC battery 641200-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 64 Remove the memory module: Position the computer upside-down with the battery bay toward you. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) Remove the memory module (2) by pulling the module away from the slot at an angle.

  • Page 65: Wwan Module

    WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. Figure 4-1 Removing the WWAN module NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 67: Wlan Module

    WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, 593836-001 Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central...
  • Page 68 Before removing the WLAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 69 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 70: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 646968-001. See Cable Kit on page 27 for more Cable Kit spare part number information. Description Spare part number Bluetooth module...

  • Page 71: Modem Module

    Reverse this procedure to install the Bluetooth module. Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 646968-001. See Cable Kit on page 27 for more Cable Kit spare part number information.
  • Page 72 Disconnect the modem module cable (3) from the modem module. Reverse this procedure to install the modem module. Chapter 4 Removal and replacement procedures...

  • Page 73: Fan

    Description Spare part number 641183-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 74: Heat Sink

    NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements.
  • Page 75 Pull the heat sink away from the side of the computer to remove it (3). NOTE: Thoroughly clean thermal material from the surfaces of the system board (1)(3) and heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.
  • Page 76 Reverse this procedure to install the heat sink. Chapter 4 Removal and replacement procedures...

  • Page 77: Processor

    Processor NOTE: All processor spare part kits include replacement thermal material, including thermal grease and pads. Description Spare part number AMD Quad-Core A8-3510M (2.5-GHz/1.5-GHz, 4-MB L2 cache, 45W) APU 653358-001 AMD Quad-Core A6-3410M (2.3-GHz/1.6-GHz, 4-MB L2 cache, 45W) APU 653357-001 AMD Dual-Core A4-3310M (2.5-GHz/2.1-GHz, 2-MB L2 cache, 45W) APU 653356-001 AMD Dual Core E2-3000M (2.4-GHz/1.8-GHz, 1-MB L2 cache, 35W)
  • Page 78 Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor slot when you install the processor. Reverse this procedure to install the processor. Chapter 4 Removal and replacement procedures...

  • Page 79: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard for use in models without a pointing stick 641180-xxx Keyboard for use in models with a pointing stick 641179-xxx Before removing the keyboard, follow these steps: Shut down the computer.
  • Page 80 Using a screwdriver or similar too, press in the gap in the left side of the battery bay to disengage the keyboard. Position the computer right-side up with the front toward you. Open the computer as far as possible. Open the computer as far as possible. Lift and rotate the keyboard upward to gain access to the cables.

  • Page 81: Bottom Cover

    Lift the keyboard connector latch (1), and then disconnect the keyboard cable from the system board (2). If applicable, lift the pointing stick connector latch (3), and then disconnect the pointing stick cable from the system board (4). NOTE: Some models are not equipped with a pointing stick. Remove the keyboard.
  • Page 82 Before removing the bottom cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 83 Remove the following covers and screws that secure the bottom cover to the computer: (1) 2 small rubber screw covers (2) 1 large rubber screw cover (3) 7 Torx T8M2.5×6.0 screws (4) 4 Phillips PM2.5×3.0 screws from the battery bay Remove the following screws that secure the bottom cover to the computer: (1): 2 Phillips PM2.5×3.0 screws from the hard drive bay (2): 3 Phillips PM2.0×3.0 screws from the optical drive bay...
  • Page 84 Remove the 4 Torx T8M2.5×5.0 screws from the rear of the computer. Remove the wireless cables from their routing path on the bottom cover (1), and disconnect the speaker cable from the system board (2). Position the computer upright with the front toward you. Open the computer as far as possible.
  • Page 85 Remove the 2 Phillips PM2.0×6.0 screws from the top of the computer. Pry up on the edges of the bottom cover to disengage the cover from the computer. Remove the bottom cover from the computer. Reverse this procedure to install the bottom cover. NOTE: When replacing the bottom cover, make sure to remove the modem plug from the slot in the bottom cover if the repaired unit includes a modem.

  • Page 86: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 641186-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 87 Remove the speaker assembly (2) from the top cover. Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 88: Rj-11 Jack Cable

    RJ-11 jack cable NOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 646968-001. Before removing the RJ-11 jack cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 89 Remove the RJ-11 jack cable from the clips and routing channel (2) built into the base enclosure. Remove the RJ-11 jack cable from the top cover. Reverse this procedure to install the RJ-11 jack cable. Component replacement procedures...

  • Page 90: Function Board

    Function board Description Spare part number Function board 658142-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 91: System Board

    Remove the three Phillips PM2.5×7.0 screws (2) that secure the board to the computer, and then slide the board away from the side and lift it out of the computer (3). Reverse this procedure to install the function board. System board NOTE: All system board spare part kits include thermal pads.
  • Page 92 Remove the battery (see Battery on page 41). Remove the following components: Bottom door (see Bottom door on page 47). Hard drive (see Hard drive on page Optical drive (see Optical drive on page Modem module (see Modem module on page Fan (see Fan on page Heat sink (see...
  • Page 93 Disconnect the power connector cable (5). Position the computer upside-down with the rear toward you. Remove the display cable from the rubber routing path mounted on the computer (1). Disconnect the display cable from the system board (2). Component replacement procedures...
  • Page 94 Remove the five Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. NOTE: For system board replacement, note the location of the screw with the ground. Lift the system board up at an angle (1), and then lift the system board up and out of the computer (2).

  • Page 95: Usb Board

    USB board Description Spare part number USB 2.0 board (includes Mylar) 658141-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 96 Lift the board straight up out of the computer. Reverse this procedure to install the USB board. Chapter 4 Removal and replacement procedures...

  • Page 97: Display Assembly And Components (Whole Hinge-Up, Cable, Antennas, Hinges, Enclosure)

    Display assembly and components (whole hinge-up, cable, antennas, hinges, enclosure) NOTE: This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly (panel, bezel, webcam, microphone) on page All display assemblies include WLAN antenna transceivers and cables.
  • Page 98 Remove the battery (see Battery on page 41). Remove the following components: Bottom door (see Bottom door on page 47). Hard drive (see Hard drive on page Optical drive (see Optical drive on page WLAN module (see WLAN module on page WWAN module (see WWAN module on page Fan (see...
  • Page 99 For reassembly, note the routing path of the wireless antennas (3) and the display cable (4). Lift the display assembly straight up and remove it. CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN and WWAN performance.
  • Page 100 To replace the display bezel, remove the two rubber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners of the display bezel. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 101 Lift the display panel as far as the display panel cable allows (3). Disconnect the display panel cable from the back of the display panel by lifting the tape over the connector (1), and then disconnecting the cable from the panel (2). The display cable is available using spare part numbers: 646969-001: HD models 646970-001: HD+ models...
  • Page 102 Remove the display hinges (2). Display hinges are available using spare part number 647677-001. If you need to remove the hinge covers from the display hinges, remove the screws that secure the hinge covers (1), and then pull the hinges toward one another (2) to remove them. Display hinge covers are available in the Display Hinge Kit, spare part number 647677-001.
  • Page 103 Lift the antennas (2) and cables (3) straight up out of the display enclosure. CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN performance.
  • Page 104 When replacing the display panel, use the following image to determine the correct locations to insert the hinges into the display enclosure. Use the following image as a reference for display cable and antenna installation: (1) Wireless antennas (2) Wireless antennas (3) Display cable (4) Webcam cable Chapter 4 Removal and replacement procedures...
  • Page 105 10 pieces of double-sided tape are mounted on the inside of the bezel. Note tape locations according to the following image. Component replacement procedures...

  • Page 106: Computer Setup (Bios) And System Diagnostics

    Computer Setup (BIOS) and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 107: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 108: Updating The Bios

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 109: Using System Diagnostics

    Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP Customer Support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 110: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 25.1 cm 9.9 in Width 37.4 cm 14.7 in Height (front to rear) 3.4 to 3.6 cm 1.35 to 1.43 in Weight (equipped with UMA graphics, optical drive, 1 2.61 kg 5.76 lbs SODIMM, hard drive, WLAN module, 3 cell battery) Input power Operating voltage...

  • Page 111: 39.6-Cm (15.6-In), Hd Display Specifications

    Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 39.6-cm (15.6-in), HD display specifications Metric U.S.

  • Page 112: Cm (15.6-In), Hd+ Display Specifications

    39.6-cm (15.6-in), HD+ display specifications Metric U.S. Dimensions Height 20.9 cm 8.25 in Width 35.9 cm 14.15 in Diagonal 39.6 cm 15.6 in Surface treatment Anti-glare Contrast ratio 300:1 (typical) Refresh rate 60 Hz Brightness 200 nits (typical) Pixel resolution Pitch 0.2151 mm Format...

  • Page 113: Hard Drive Specifications

    Hard drive specifications 750-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec...

  • Page 114: Blu-Ray Bd-R/Re + Dvdsm Dl Drive

    Blu-ray BD-R/RE + DVDSM DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-R, CD-RW, DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, MIXED MODE DVD+RW, DVD-R, DVD-R(9), DVD-RW, CD, CD-I, CD-I Bridge (Photo-CD, DVD-RAM, BD-R, BD-RE Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD- RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18),...

  • Page 115: Dvd±Rw And Cd-Rw Supermulti Dl Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD- CD-R and CD-RW ROM, CD-ROM XA, MIXED MODE CD, CD-I, DVD+R, DVD+RW, DVD-R, DVD- CD-I Bridge (Photo-CD, Video CD), RW, DVD-RAM Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM...

  • Page 116: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, DVD+RW, DVD-R, DVD-R(9),DVD-RW, MIXED MODE CD, CD-I, CD-I Bridge DVD-RAM (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 117: Dvd-Rom Drive Specifications

    DVD-ROM Drive specifications Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter...

  • Page 118: Specification Information In Device Manager

    Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 and Windows Vista include the User Account Control feature to improve the security of your computer.

  • Page 119: Backup And Recovery

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 120: Performing A System Recovery

    new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair discs (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.

  • Page 121: Using The Windows Recovery Tools

    Recovery disc (both purchased separately). For additional information, refer to Using a Windows 7 operating system DVD (purchased separately) on page 114. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads. Select Startup Repair.

  • Page 122: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Follow the on-screen instructions. Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling technical support.

  • Page 123: Windows Vista

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows® includes the User Account Control feature to improve the security of your computer.

  • Page 124: Performing A Recovery

    If possible, back up all personal files. If possible, check for the presence of the Windows partition and the HP Recovery partition. To find the partitions, select Start > Computer.

  • Page 125: Using F11 Recovery Tools

    Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window.
  • Page 126 NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads. When prompted, press any keyboard key. Follow the on-screen instructions.

  • Page 127: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 128: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 129: Recycling

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 130 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 131 Remove the display panel assembly (3) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 132 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.
  • Page 133 Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
  • Page 134 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 135: Index

    Index Symbols/Numerics Bluetooth compartment, display 7 1394 port, identifying 15 identifying 18 front 14 Bluetooth module left side 15 removal 62 rear 16 AC adapter, spare part numbers spare part number 23, 30, 62 right side 17 29, 31 bottom cover top 9 accessory battery connector, removal 73...
  • Page 136 DVD±RW and CD-RW SuperMulti removal 93 DL Combo Drive spare part number 32 mass storage devices, spare part precautions 35 HP QuickWeb light 10 numbers 29 removal 48 Media Card Reader, identifying spare part number 24, 29, 33, integrated numeric keypad,...
  • Page 137 optical drive eject button, optical drives 2 setup utility identifying 17 pointing devices 4 navigating and selecting 98 optical drive protective insert ports 3 restoring factory settings 99 illustrated 27 power requirements 4 SIM slot, identifying 18 optical drive, identifying 17 processors 1 SIM, removal 46 product name 1...
  • Page 138 USB board removal 87 spare part number 22, 87 USB legacy support 98 USB ports, identifying 15, 17 vents, identifying 15, 18 volume mute button, identifying webcam 8 product description 2 spare part number 26, 32 webcam light, identifying 7 webcam, identifying 8 Windows 7 operating system DVD 114...

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