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Aiphone AN-8000 SERIES Quick Start Manual
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Aiphone AN-8000 SERIES Quick Start Manual

Aiphone AN-8000 SERIES Quick Start Manual

Network intercom system
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NETWORK INTERCOM SYSTEM
AN-8000 SERIES
Quickstart Guide
Thank you for purchasing AIPHONE's Network Intercom system.
Please carefully follow the instructions in this manual to install and troubleshoot this system.
Version 2 - 111909DM

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Summary of Contents for Aiphone AN-8000 SERIES

  • Page 1 NETWORK INTERCOM SYSTEM AN-8000 SERIES Quickstart Guide Thank you for purchasing AIPHONE's Network Intercom system. Please carefully follow the instructions in this manual to install and troubleshoot this system. Version 2 - 111909DM...
  • Page 3 Any Advanced features can be specified after Aiphone recommends using a switch. the basics are completed through Step 4.2. Step 1.2 Using the CD provided install the AN software on a computer that will be used to program the system.
  • Page 4 Section 2 Equipment List and Station Table The Equipment Registration tab of the General section is used to tell the software which equipment the system will use. Step 2.1 The Content section of the Equipment Registration tab must be filled out with the specified quantities of each type of AN equipment in the system so the software is aware of each part.
  • Page 5 By default, all AN configurations are saved in the folder C:\Program Files\AIPHONE\AN-8000\ and in a folder named for the System name given when the File->Save option is chosen from the System Settings menu or an upload is first attempted.

  • Page 6: Section 5: Advanced

    Section 5: Advanced Step 5.1 Advanced: Call Forwarding To set up automatic transferring and multiple masters getting a call, each feature must be enabled in the Exchange’s Function Settings tab, or in Function Settings1 of an IP master and then specific assignments must be made in the called station’s Function Settings(2) tab.
  • Page 7 In the “Group blocking to” tab, each column represents a segment of the system and the rows beneath it determine access to the other segments. The rule is a checked box allows an interaction from the Group column to the object row, a blank box denies that interaction.

  • Page 8: Section 6: Troubleshooting

    One of the best ways to troubleshoot a network problem is to recreate the network’s IP settings on a consumer level router not connected over a WAN and attempt to use the equipment locally on what Aiphone calls a bench test;...
  • Page 9 Section 6.2 Configuration Testing The Web Interface A web browser like Internet Explorer or Firefox can be used to interact with the web interface of AN equipment. Initially the IP address is 192.168.1.1 (although it may have been changed in Unit Scan) and the default user name is AN- 8000 and the password is guest, both are case sensitive.
  • Page 10 Section 6.3 Troubleshooting Calling Notice the “grayed out” 14 in the disabled Time-based call forwarding to: field. A partially disabled feature or a conflicting forward or transfer can cause very strange problems like the one described above. Also notice the NONE under Group Call, Call forwarding to, Absence Transfer to, and Group hunting to: fields.
  • Page 11 Troubleshooting a Door Station Every time the Call button is pressed it should make some kind of noise and the light should do something. Pressing the Call button and watching the light and listening to the ring tone will help narrow down a problem. The web interface can also simultaneously check the Operation Status for what the device (and the master it is attempting to Speed dial) is doing.

  • Page 12: Appendix A: Web Interface Operation Log Definitions

    “Task endless loop occurred” may occur a “Grayed Out” or “Invalid Station Number NONE” and is usually a configuration problem. Gather configuration files, Operation Logs, Stream Logs, and Error Logs and contact Aiphone Technical Support. It may occur after an attempt to reach Line No. 225, as seen in an example log entry below:...
  • Page 13 Network Map Example and Workspace Network Layout Content on this segment Map Workspace Network 1: Site Name ________ EX #’s ______ MI’s______ Subnet Mask: ___.___.___.___ IP Masters ____________ Gateway ___.___.___.___ IP Door #’s ____________ Network 2: Site Name ________ EX #’s ______ MI’s______ Subnet Mask: ___.___.___.___ IP Masters ____________ Gateway ___.___.___.___ IP Door #’s ____________...
  • Page 14 AN System Configuration Sheet Key: Station # numbers can be 2-6 digits and should not start with 7,8,9 or 0 to avoid Speed Dialing conflicts. Model # choices for Exchange Ports are AN-8000MS, AN-8010MS, AN-8011MS, AN-8020MS, AN-8031MS, or AN-8050DS. Name (optional) must be 8 characters or less. Speed Dial should specify which master a door calls. System Name: _____________ Password: __________ AN-8000EX # ___ IP Address: ____.____.____.____ AN-8000EX # ___ IP Address: ____.____.____.____...

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An-8000