Getting Help - Kyocera Candid KX16 User Manual

13 G
ETTING
Customer support
Alltel's customer support department may be
accessible directly from your phone when you
dial a number such as *611 (check with Alltel).
They can answer questions about your phone,
phone bill, call coverage area, and specific
features available to you, such as call forwarding
or voicemail.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.kyocera-wireless.com
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center
in any of the following ways:
www.kyocera-wireless.com
• Web site:
• Email: phone-help@kyocera-wireless.com
• Phone: 1-800-349-4478 (U.S. and Canada)
or 1-858-882-1401. Customer support
phone numbers are also available in the
following countries.
Argentina: 0-800-666-0052
Australia: 800-507-000
Brazil: 0-800-55-2362
Chile: 800-43-1212
Colombia: 01-800-700-1546
India: Toll free:1-600-121214
Toll: 0124-284-5000
58
H
ELP
.
Mexico: 001-866-650-5103
New Zealand: 0-800-990-100
Panama: 001-800-201-1984
Peru: 0-800-51-934
Puerto Rico: 1-866-664-6443
Venezuela: 0-800-100-2640
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider (Alltel).
• The actual error message or problem
you are experiencing.
• The steps you took to reproduce the problem.
• The phone's electronic serial number (ESN).
– To locate the ESN select
Phone Info
and scroll down to ESN: for the
11-digit number.
Qualified service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
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Getting Help