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N300 wifi adsl2+ modem router
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Easy, Reliable & Secure
N300 WiFi ADSL2+ Modem
Router (N300RM)
User M anual
December 2012
202-11208-01
v1.0

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  • Page 1 Easy, Reliable & Secure N300 WiFi ADSL2+ Modem Router (N300RM) User M anual 350 East Plumeria Drive San Jose, CA 95134 December 2012 202-11208-01 v1.0...
  • Page 2 N300 WiFi ADSL2+ Modem Router (N300RM) Trademarks Brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. In the interest of improving internal design, operational function, and/or reliability, On Networks reserves the right to make changes to the products described in this document without notice.

  • Page 3: Table Of Contents

    Contents Chapter 1 Hardware Setup Unpack Your Modem Router ........8 Position Your Modem Router .
  • Page 4 N300 WiFi ADSL2+ Modem Router (N300RM) Consider Every Device on Your Network ......31 View or Change Wireless Settings ......31 Wireless Settings Screen Fields.
  • Page 5 N300 WiFi ADSL2+ Modem Router (N300RM) Wireless Settings and Guest Network (2.4GHz)....66 View Attached Devices........67 Logs .
  • Page 6 N300 WiFi ADSL2+ Modem Router (N300RM) Appendix A Supplemental Information Factory Settings ..........103 Technical Specifications.

  • Page 7: Chapter 1 Hardware Setup

    Get ting to know your mo dem router The N300 WiFi ADSL2+ Modem Router (N300RM) provides you with an easy and secure way to set up a wireless home network with fast access to the Internet over a high-speed digital subscriber line (DSL).

  • Page 8: Unpack Your Modem Router

    N300 WiFi ADSL2+ Modem Router (N300RM) Unpack Your Modem Router Open the box and remove the modem router, cables, and installation guide. The filter or splitter provided depends on the region. Filter/splitter Power adapter N300 Modem Router Ethernet cable Phone cable Figure 1.

  • Page 9: Hardware Features

    N300 WiFi ADSL2+ Modem Router (N300RM) Hardware Features Before you cable your modem router, take a moment to become familiar with the front, side, and back panels and the label. Pay particular attention to the LEDs on the front panel.

  • Page 10: Back Panel

    N300 WiFi ADSL2+ Modem Router (N300RM) Table 1. Button and LED descriptions (continued) Icon Description ADSL • Solid green. You have a DSL connection. In technical terms, the DSL port is synchronized with an ISP’s network-access device. • Blinking green. The modem router is negotiating the best possible speed on the DSL line.

  • Page 11: Reset Button On The Side Panel

    N300 WiFi ADSL2+ Modem Router (N300RM) Reset Button on the Side Panel You can use the Reset button to return the modem router to its factory settings. Reset button  To reset the modem router: Use a pin or paper clip to press and hold the Reset button for at least 7 seconds.

  • Page 12: Adsl Microfilters

    N300 WiFi ADSL2+ Modem Router (N300RM) ADSL Microfilters The first time you cable a wireless modem between a DSL phone line and your computer or laptop, you might not be familiar with ADSL microfilters. If you are, you can skip this section and proceed to on page 13.

  • Page 13: Two-Line Adsl Microfilter

    N300 WiFi ADSL2+ Modem Router (N300RM) Two-Line ADSL Microfilter Use an ADSL microfilter with a built-in splitter when there is a single wall outlet that provides connectivity for both the modem router and your telephone equipment.  To use a two-line ADSL microfilter: Plug the ADSL microfilter into the DSL outlet on the wall.
  • Page 14 N300 WiFi ADSL2+ Modem Router (N300RM) Connect the ADSL port of the modem router to the ADSL port of the filter/splitter. If your modem router and telephone connect to the same phone line, use an ADSL filter/splitter for every phone line in the house.
  • Page 15 N300 WiFi ADSL2+ Modem Router (N300RM) Connect a computer. You can use an Ethernet cable or connect wirelessly. Use the yellow Ethernet cable to connect your computer to an Ethernet port on your • modem. Or connect wirelessly by using the preset wireless security settings on the label on •...

  • Page 16: Tips For Connecting To The Modem Router

    N300 WiFi ADSL2+ Modem Router (N300RM) Tips for Connecting to the Modem Router If the browser cannot display the web page: Make sure that the computer is connected to one of the four LAN Ethernet ports or • wirelessly to the modem router.

  • Page 17: Chapter 2 Getting Started

    Getting Started Accessing your mo dem This chapter explains how to access and set up your modem router after you complete cabling as described in the installation guide and in the previous chapter. This chapter contains the following sections: • Modem Router Setup Preparation •...

  • Page 18: Modem Router Setup Preparation

    N300 WiFi ADSL2+ Modem Router (N300RM) Modem Router Setup Preparation Before you start the setup process, get your ISP information and make sure the computers and devices in the network have the settings described here. Use Standard TCP/IP Properties for DHCP If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 19: Log In To The Modem Router

    N300 WiFi ADSL2+ Modem Router (N300RM) Log In to the Modem Router The first time that you connect to the modem router, the installation screen displays. After initial setup, you can log in to the modem router to view or change its settings.

  • Page 20: Unsuccessful Login

    N300 WiFi ADSL2+ Modem Router (N300RM) Unsuccessful Login  Do the following if you do not see the login prompt: Check the LEDs on the front of the modem router to make sure that the modem router is plugged in, its power is on, and the Ethernet cable between your computer and the modem router is connected to a LAN port.

  • Page 21: Home Screen (Dashboard)

    N300 WiFi ADSL2+ Modem Router (N300RM) Home Screen (Dashboard) The modem router interface lets you view or change the modem router settings. The left column has menus. The main screen is the currently selected menu option. Language Figure 7. Dashboard (Home screen) EZ Setup Wizard.

  • Page 22: Ez Setup Wizard

    N300 WiFi ADSL2+ Modem Router (N300RM) EZ Setup Wizard You can log in to the modem router and use EZ Setup to set up your Internet connection.  To use the EZ Setup wizard: From the top of the modem router menu, select EZ Setup to display the following screen: Select either Yes or No, I want to configure the router myself.

  • Page 23: Join Your Wireless Network

    N300 WiFi ADSL2+ Modem Router (N300RM) Join Your Wireless Network Choose either the WPS method or the manual method to join your wireless network. WPS Method Wi-Fi Protected Setup (WPS) lets you connect to a secure WiFi network without typing its password.

  • Page 24: Manual Method

    N300 WiFi ADSL2+ Modem Router (N300RM) Manual Method With the manual method, select the network that you want, and type its password to connect.  To connect manually: On your computer or wireless device, open the software that manages your wireless connections.

  • Page 25: Chapter 3 Modem Router Setup

    Modem Router Setup O pt ion s on the S et up tab This chapter contains the following sections: • Internet Setup (Basic Settings) • ADSL Settings • Preset Security • Wireless Security Basics • Wireless Setup • Guest Network •...

  • Page 26: Internet Setup (Basic Settings)

    N300 WiFi ADSL2+ Modem Router (N300RM) Internet Setup (Basic Settings) The Basic Settings screen displays when you select No. I want to configure the Router myself in the EZ Setup wizard and is also available from the modem router menu. It is where you view or change ISP information.
  • Page 27 N300 WiFi ADSL2+ Modem Router (N300RM) Click Apply to save your settings. Click Test to test your Internet connection. If you are not able to connect within 1 minute, Chapter 8, Troubleshooting. The following descriptions explain all of the possible fields in the Basic Settings screen. The fields that display in this screen depend on whether an ISP login is required.

  • Page 28: Adsl Settings

    N300 WiFi ADSL2+ Modem Router (N300RM) NAT (Network Address Translation). You can enable or disable NAT. If you disable NAT, you can also disable the firewall. The firewall cannot be disabled when NAT is enabled. Secured NAT provides a secured firewall to protect the computers on the LAN from attacks from the Internet, but might prevent some Internet games, point-to-point applications, or multimedia applications from working.

  • Page 29: Preset Security

    N300 WiFi ADSL2+ Modem Router (N300RM) Preset Security The modem router comes with preset security. This means that the Wi-Fi network name (SSID), passphrase, and security option (encryption protocol) are preset in the factory. You can find the preset SSID and passphrase on the bottom of the unit.

  • Page 30: Restrict Access By Mac Address

    N300 WiFi ADSL2+ Modem Router (N300RM) Turning off SSID broadcast nullifies the wireless network discovery Note: feature of some products such as Windows XP, but the data is still fully exposed to a determined snoop using specialized test equipment like wireless sniffers. If you allow the broadcast, be sure to keep wireless security enabled.

  • Page 31: Consider Every Device On Your Network

    N300 WiFi ADSL2+ Modem Router (N300RM) Consider Every Device on Your Network Before you begin, check the following: Every wireless computer has to be able to obtain an IP address by DHCP from the • modem router as described in on page 18.

  • Page 32: Wireless Settings Screen Fields

    N300 WiFi ADSL2+ Modem Router (N300RM) a. Use your wireless computer or device to join your network. When prompted, enter the network password. b. From the wirelessly connected computer, make sure that you can access the Internet. Wireless Settings Screen Fields Enable SSID Broadcast.

  • Page 33: Guest Network

    N300 WiFi ADSL2+ Modem Router (N300RM) Guest Network You can set up a guest network to allow others to use your Internet connection.  To set up a guest network: Select Basic > Guest. Select the check boxes and radio buttons to specify the settings for your guest network.

  • Page 34: Default Dmz Server

    N300 WiFi ADSL2+ Modem Router (N300RM) Disable Port Scan and DoS Protection. DoS protection protects your LAN against • denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, Teardrop Attack, UDP Flood, ARP Attack, Spoofing ICMP, Null Scan, and many others. This should be disabled only in special circumstances.

  • Page 35: Change The Mtu Size

    N300 WiFi ADSL2+ Modem Router (N300RM) The router usually detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you have configured in the Port Forwarding/Port Triggering screen. Instead of discarding this traffic, you can have the router forward the traffic to one computer on your network.

  • Page 36: Lan Setup

    N300 WiFi ADSL2+ Modem Router (N300RM) until the problem goes away. The following table describes common MTU sizes and applications. Table 2. Common MTU sizes Application 1500 The largest Ethernet packet size and the default value. This setting is typical for connections that do not use PPPoE or VPN, and is the default value for On Networks modem routers, adapters, and switches.
  • Page 37 N300 WiFi ADSL2+ Modem Router (N300RM)  To change the LAN settings: Select Setup > LAN Setup to display the following screen: Enter the settings that you want to customize. These settings are described in the following section, LAN TCP/IP Setup.

  • Page 38: Use The Modem Router As A Dhcp Server

    N300 WiFi ADSL2+ Modem Router (N300RM) Use Router as a DHCP Server This check box is selected by default so that the modem router functions as a Dynamic Host Configuration Protocol (DHCP) server. Starting IP Address. Specify the start of the range for the pool of IP addresses in the •...

  • Page 39: Address Reservation

    N300 WiFi ADSL2+ Modem Router (N300RM) Address Reservation When you specify a reserved IP address for a computer on the LAN, that computer always receives the same IP address each time it accesses the modem router’s DHCP server. Assign reserved IP addresses to computers or servers that require permanent IP settings.
  • Page 40 N300 WiFi ADSL2+ Modem Router (N300RM) video, best effort, and background. For an application to receive the benefits of WMM QoS, both it and the client running that application have to have WMM enabled. Legacy applications that do not support WMM and applications that do not require QoS, are assigned to the best effort category, which receives a lower priority than voice and video.
  • Page 41 N300 WiFi ADSL2+ Modem Router (N300RM) You can edit or delete a rule by selecting its radio button and clicking either the Edit or Delete button. You can also delete all of the rules by simply clicking the Delete All button.
  • Page 42 N300 WiFi ADSL2+ Modem Router (N300RM) QoS for a MAC Address  To create a QoS policy for traffic from a specific MAC address: Select QoS Setup and click the Setup QoS Rule button. The QoS Setup screen displays. Click Add Priority Rule.

  • Page 43: Chapter 4 Security Settings

    Security Settings S e cu ri t y tab (firewa ll) detai ls You can customize many of the firewall settings based on your needs. This chapter contains the following sections: • Firewall Rules to Control Network Access • Block Internet Sites •...

  • Page 44: Firewall Rules To Control Network Access

    N300 WiFi ADSL2+ Modem Router (N300RM) Firewall Rules to Control Network Access Your modem router has a firewall that blocks unauthorized access to your wireless network and permits authorized inbound and outbound communications. Authorized communications are established according to inbound and outbound rules. The firewall has the following two default rules.

  • Page 45: Block Internet Sites

    N300 WiFi ADSL2+ Modem Router (N300RM) Block Internet Sites Use keyword blocking to prevent certain types of HTTP traffic from accessing your network. The blocking can be always or according to a schedule.  To block traffic: Select Security > Block Sites.

  • Page 46: Firewall Rules To Control Network Access

    N300 WiFi ADSL2+ Modem Router (N300RM) Firewall Rules to Control Network Access The firewall has these default rules. Inbound. Block all access from outside except responses to requests from the LAN side. • Outbound. Allow all access from the LAN side to the outside.

  • Page 47: Set The Time Zone

    N300 WiFi ADSL2+ Modem Router (N300RM) Set the Time Zone The modem router uses the Network Time Protocol (NTP) to obtain the current time and date from one of several network time servers on the Internet.  To set the time zone: Select Security >...

  • Page 48: Schedule Blocking And Services

    N300 WiFi ADSL2+ Modem Router (N300RM) Schedule Blocking and Services If you enabled service blocking in the Block Services screen or port forwarding in the Ports screen, you can set up a schedule for when blocking occurs or when access is not restricted.

  • Page 49: Set Up Email Alerts

    N300 WiFi ADSL2+ Modem Router (N300RM) Set Up Email Alerts To receive logs and alerts by email, provide your email information in the E-mail screen and specify which alerts you want to receive and how often. Select Security > Email to display the following screen: Figure 8.

  • Page 50: Port Forwarding And Port Triggering

    N300 WiFi ADSL2+ Modem Router (N300RM) Time. Specify the time of day to send the log. This is relevant when the log is sent daily or weekly. If the Weekly, Daily, or Hourly option is selected and the log fills up...
  • Page 51 N300 WiFi ADSL2+ Modem Router (N300RM) Destination port number. 80, which is the standard port number for a web server process. Your modem router creates an entry in its internal session table describing this communication session between your computer and the web server at www.example.com.

  • Page 52: Port Triggering To Open Incoming Ports

    N300 WiFi ADSL2+ Modem Router (N300RM) Port Triggering to Open Incoming Ports In the preceding example, requests are sent to a remote computer by your modem router from a service port with a particular number. Replies from the remote computer to your modem router are directed to that port.

  • Page 53: Port Forwarding To Permit External Host Communications

    N300 WiFi ADSL2+ Modem Router (N300RM) inbound ports. You can usually determine this information by contacting the publisher of the application or user groups or newsgroups. Only one computer at a time can use the triggered application. Note: Port Forwarding to Permit External Host Communications In both of the preceding examples, your computer initiates an application session with a server computer on the Internet.

  • Page 54: How Port Forwarding Differs From Port Triggering

    N300 WiFi ADSL2+ Modem Router (N300RM) To configure port forwarding, you need to know which inbound ports the application needs. You usually can determine this information by contacting the publisher of the application or the relevant user groups and newsgroups.

  • Page 55: Add A Custom Service

    N300 WiFi ADSL2+ Modem Router (N300RM) Select Advanced > Port Forwarding/Port Triggering to display the following screen: Port Forwarding is selected as the service type. From the Service Name list, select the service or game that you will host on your network. If the service does not appear in the list, see on page 55.

  • Page 56: Edit Or Delete A Port Forwarding Entry

    N300 WiFi ADSL2+ Modem Router (N300RM) Edit or Delete a Port Forwarding Entry  To edit or delete a port forwarding entry: In the table, select the radio button next to the service name. Click Edit Service or Delete Service.
  • Page 57 N300 WiFi ADSL2+ Modem Router (N300RM) If you use applications such as multiplayer gaming, peer-to-peer Note: connections, real-time communications such as instant messaging, or remote assistance (a feature in Windows XP), you should also enable Universal Plug and Play (UPnP) according to the instructions on page 79.
  • Page 58 N300 WiFi ADSL2+ Modem Router (N300RM) Click Add Service to display the following screen: In the Service Name field, type a descriptive service name. In the Service User list, select Any (the default) to allow this service to be used by any computer on the Internet.

  • Page 59: Chapter 5 Network Management

    Network Management M a nagem ent tab opt ion s This chapter contains the following sections: • Upgrade the Modem Router Firmware • Check for Firmware Upgrades • Backup Settings • Change Password • View Router Status • View Attached Devices •...

  • Page 60: Upgrade The Modem Router Firmware

    When the upload is complete, your modem router restarts. Go to the N300RM support page and read the new firmware release notes to determine whether you need to reconfigure the modem router after upgrading.

  • Page 61: Check For Firmware Upgrades

    N300 WiFi ADSL2+ Modem Router (N300RM) Check for Firmware Upgrades You can use the Firmware Upgrade screen to manually check the On Networks website for newer versions of firmware for your product. WARNING: When uploading firmware to the modem router, do not interrupt the web browser by closing the window, clicking a link, or loading a new page.

  • Page 62: Back Up

    N300 WiFi ADSL2+ Modem Router (N300RM) Back Up  To back up the configuration file: Select Management > Backup Settings to display the following screen: Click Save to save a copy of the current settings. Choose a location to store the .cfg file that is on a computer on your network.

  • Page 63: Password Recovery

    N300 WiFi ADSL2+ Modem Router (N300RM)  To change the password: Select Management > Set Password to display the following screen. Enter the old password. Enter the new password twice. Click Apply to save your changes. After changing the password, you are required to log in again to continue the configuration. If you have backed up the modem router settings previously, you should do a new backup so that the saved settings file includes the new password.

  • Page 64: View Router Status

    N300 WiFi ADSL2+ Modem Router (N300RM) View Router Status The Router Status screen provides status and usage information.  To view the router status: Select Management > Router Status to display this screen. The following information is displayed: Router Information Hardware and Firmware Version.

  • Page 65: Show Statistics

    N300 WiFi ADSL2+ Modem Router (N300RM) Active Connection. The value depends on your ISP. IP Subnet Mask. The Internet port IP subnet mask. Domain Name Server. The modem router DNS server IP addresses. These addresses are usually obtained dynamically from the ISP.

  • Page 66: Wireless Settings And Guest Network (2.4Ghz)

    N300 WiFi ADSL2+ Modem Router (N300RM) Poll Interval. The interval at which the statistics are updated in this window. Click the • Stop button to freeze the display. Connection Status In the Router Status screen, click the Connection Status button: Connection Time.

  • Page 67: View Attached Devices

    N300 WiFi ADSL2+ Modem Router (N300RM) View Attached Devices The Attached Devices screen shows all IP devices that the modem router has discovered on the local network.  To view attached devices: Select Management > Attached Devices. For each device, the table shows the IP address, the device name if available, and the Ethernet MAC address.
  • Page 68 N300 WiFi ADSL2+ Modem Router (N300RM) The Include in Log check boxes allow you to select which events are logged. You can write the logs to a computer running a syslog program. To activate this feature, select Broadcast on LAN, or enter the IP address of the server where the syslog file will be written. The security log entries include the following information: Date and time.

  • Page 69: Chapter 6 Advanced Settings

    Advanced Settings Adva nc ed tab set ti ngs for unique s it uat ion s This chapter describes the advanced features of your modem router. The information is for readers with advanced networking knowledge who want to set the modem router up for unique situations such as when remote access from the Internet by IP or domain name is needed.

  • Page 70: Advanced Wireless Settings

    N300 WiFi ADSL2+ Modem Router (N300RM) Advanced Wireless Settings By default, the modem router is set up with wireless settings that work in most situations. You can use this screen to control the wireless router radio and select advanced settings that specifically fit your environment.

  • Page 71: Restrict Wireless Access By Mac Address

    N300 WiFi ADSL2+ Modem Router (N300RM) Restrict Wireless Access by MAC Address You can set up a list of computers and wireless devices that are allowed to join the wireless network. This list is based on the unique MAC address of each computer and device.

  • Page 72: Wireless Repeating (Wds)

    N300 WiFi ADSL2+ Modem Router (N300RM) Click Add to add this wireless device to the Wireless Card Access List. The screen changes back to the list screen. Add each computer or device you want to allow to connect wirelessly. Select the Turn Access Control On check box.

  • Page 73: Wireless Repeating

    N300 WiFi ADSL2+ Modem Router (N300RM) Wireless repeater. The modem router sends all traffic from its local wireless or wired computers to a remote access point. To configure this mode, you have to know the MAC address of the remote parent access point.

  • Page 74: Set Up The Base Station

    N300 WiFi ADSL2+ Modem Router (N300RM) Wireless MAC of this router. This field displays the MAC address for your modem • router for your reference. You will need to enter this MAC address in the corresponding Wireless Repeating Function screen of the other access point you are using.

  • Page 75: Set Up A Repeater Unit

    Use a wired Ethernet connection to set up the repeater unit to avoid conflicts with the wireless connection to the base station. If you are using the N300RM base station with a different router Note: product as the repeater, you might need to change additional configuration settings.

  • Page 76: Static Routes

    N300 WiFi ADSL2+ Modem Router (N300RM) name is hostname, for example, you can reach your modem router at http://hostname.dyndns.org.  To set up Dynamic DNS: Register for an account with one of the Dynamic DNS service providers whose URLs appear in the Service Provider list.
  • Page 77 N300 WiFi ADSL2+ Modem Router (N300RM) In this case you have to define a static route, telling your modem router to access 134.177.0.0 through the ISDN modem router at 192.168.0.100. In this example: The Destination IP Address and IP Subnet Mask fields specify that this static route •...

  • Page 78: Remote Management

    N300 WiFi ADSL2+ Modem Router (N300RM) Remote Management The remote management feature lets you upgrade or check the status of your N300RM Modem Router over the Internet.  To set up remote management: Select Advanced > Remote Management. Note: Be sure to change the modem router’s default login password to a secure password.

  • Page 79: Universal Plug And Play

    N300 WiFi ADSL2+ Modem Router (N300RM) Specify the port number for accessing the web management interface. Normal web browser access uses the standard HTTP service port 80. For greater security, enter a custom port number for the remote web management interface. Choose a number from 1024 to 65535, but do not use the number of any common service port.

  • Page 80: Change The Device Mode

    N300 WiFi ADSL2+ Modem Router (N300RM) Advertisement Time to Live. The time to live for the advertisement is measured in hops (steps) for each UPnP packet sent. The time to live hop count is the number of steps a broadcast packet is allowed to propagate for each UPnP advertisement before it disappears.

  • Page 81: Chapter 7 Virtual Private Networking

    Virtual Private Networking V P N set up This chapter contains the following sections: • Set Up a Gateway-to-Gateway VPN Configuration • VPN Wizard • Activate the VPN Tunnel • Verify the Status of a VPN Tunnel • Use Auto Policy to Configure VPN Tunnels •...

  • Page 82: Set Up A Gateway-To-Gateway Vpn Configuration

    N300 WiFi ADSL2+ Modem Router (N300RM) Set Up a Gateway-to-Gateway VPN Configuration Two common scenarios for VPN tunnels are between a remote computer and a network gateway, and between two or more network gateways. Gateway-to-gateway VPN tunnels provide secure access between networks, such as a branch or home office and a main office.

  • Page 83: Vpn Wizard

    N300 WiFi ADSL2+ Modem Router (N300RM) VPN Wizard The VPN Wizard automates many of the steps in setting up a VPN tunnel. If you do not want to use the VPN Wizard or its default settings are not appropriate for your circumstances, use one of these alternatives: Auto Policy.
  • Page 84 N300 WiFi ADSL2+ Modem Router (N300RM) Specify the local LAN address and subnet mask, and click Next. The VPN Wizard Summary screen displays: Click Done. The VPN Policies screen displays, showing that the new tunnel is enabled. Repeat these steps for the second gateway, and pay special attention to the following network settings: WAN IP address of the remote VPN gateway (for example, 14.15.16.17)

  • Page 85: Activate The Vpn Tunnel

    N300 WiFi ADSL2+ Modem Router (N300RM) Activate the VPN Tunnel There are three ways to activate theVPN tunnel: Use the VPN Status screen. • Ping the remote endpoint. • Start using the VPN tunnel. •  To activate the VPN tunnel from the VPN Status screen: Select Advanced >...

  • Page 86: Verify The Status Of A Vpn Tunnel

    N300 WiFi ADSL2+ Modem Router (N300RM) Verify the Status of a VPN Tunnel The VPN Status screen includes a log that shows the details of recent VPN activity, including the building of the VPN tunnel. If there is a problem with the VPN tunnel, refer to the log for information about what might be the cause of the problem.
  • Page 87 N300 WiFi ADSL2+ Modem Router (N300RM)  To use the Policy Table to deactivate a VPN tunnel: Select Advanced > VPN Policies. In the Policy Table, clear the Enable check box for the VPN tunnel that you want to deactivate.

  • Page 88: Use Auto Policy To Configure Vpn Tunnels

    N300 WiFi ADSL2+ Modem Router (N300RM) Use Auto Policy to Configure VPN Tunnels You need to configure matching VPN settings on both VPN endpoints. The outbound VPN settings on one end have to match to the inbound VPN settings on other end, and vice versa.
  • Page 89 N300 WiFi ADSL2+ Modem Router (N300RM) IKE Keep Alive. If you want to ensure that a connection is kept open, or, if that is not • possible, that it is quickly re-established when a connection is lost select this check box.
  • Page 90 N300 WiFi ADSL2+ Modem Router (N300RM) Initiator and Responder. Both incoming and outgoing connections are allowed. Exchange Mode. Ensure that the remote VPN endpoint is set to use Main mode. • Diffie-Hellman (DH) Group. The Diffie-Hellman algorithm is used when keys are •...

  • Page 91: Use Manual Policy To Configure Vpn Tunnels

    N300 WiFi ADSL2+ Modem Router (N300RM) Enable IPSec PFS (Perfect Forward Secrecy). If this check box is selected, security is • enhanced by ensuring that the key is changed at regular intervals. Also, even if one key is broken, subsequent keys are no easier to break. (Each key has no relationship to the previous key.)
  • Page 92 N300 WiFi ADSL2+ Modem Router (N300RM) If the remote endpoint has a dynamic IP address, select Dynamic IP Address. No address data input is required. You can set up multiple remote dynamic IP policies, but only one such policy can be enabled at a time. Otherwise, select an option (IP address or domain name) and enter the address of the remote VPN endpoint to which you want to connect.
  • Page 93 N300 WiFi ADSL2+ Modem Router (N300RM) match the out setting on the remote VPN endpoint, and the out setting here has to match the in setting on the remote VPN endpoint. Encryption. Select an encryption algorithm, and enter the key in the field provided. For •...

  • Page 94: Chapter 8 Troubleshooting

    D iag nose a nd solve problems This chapter provides information about troubleshooting your N300 WiFi ADSL2+ Modem Router (N300RM). After each problem description, instructions are provided to help you diagnose and solve the problem. On Networks provides helpful articles, documentation, and the latest Tip: software updates at http://www.on-networks.com/support.

  • Page 95: Troubleshoot With The Leds

    N300 WiFi ADSL2+ Modem Router (N300RM) Troubleshoot with the LEDs When you turn on the power, the Power, Ethernet, and ADSL LEDs light as described here. If they do not, refer to the sections that follow for help.  To check the LEDs: When power is first applied, the Power LED lights.

  • Page 96: Ethernet Led Is Off

    N300 WiFi ADSL2+ Modem Router (N300RM) If the Power LED turns red to indicate a modem router fault, turn the power off and on to see if the modem router recovers. If the Power LED is still red 1 minute after power-up: Turn the power off and on one more time to see if the modem router recovers.

  • Page 97: Troubleshoot The Internet Connection

    N300 WiFi ADSL2+ Modem Router (N300RM) Troubleshoot the Internet Connection If your modem router is unable to access the Internet, check the ADSL connection, then the WAN TCP/IP connection. ADSL Link If your modem router is unable to access the Internet, first determine whether you have an ADSL link with the service provider.

  • Page 98: Internet Led Is Red

    N300 WiFi ADSL2+ Modem Router (N300RM) Internet LED Is Red If the Internet LED is red, the device was unable to connect to the Internet. Verify the following: Check that your login credentials are correct, or that the information you entered on the •...

  • Page 99: Troubleshoot Internet Browsing

    N300 WiFi ADSL2+ Modem Router (N300RM) If all of the steps indicate OK, then your PPPoE or PPPoA connection is up and working. If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The modem router continues to attempt to connect indefinitely.

  • Page 100: Test The Path From Your Computer To A Remote Device

    N300 WiFi ADSL2+ Modem Router (N300RM) ping 192.168.0.1 Click OK. You see a message like this one: Pinging <IP address> with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx...

  • Page 101: Changes Not Saved

    N300 WiFi ADSL2+ Modem Router (N300RM) Your ISP could be rejecting the Ethernet MAC addresses of all but one of your • computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your modem, but some additionally restrict access to the MAC address of a single computer connected to that modem.
  • Page 102 Supplemental Information This appendix covers the following topics: • Factory Settings • Technical Specifications...

  • Page 103: Factory Settings

    N300 WiFi ADSL2+ Modem Router (N300RM) Factory Settings You can return the modem router to its factory settings. Use the end of a paper clip or some other similar object to press and hold the Reset button for at least 7 seconds.
  • Page 104 N300 WiFi ADSL2+ Modem Router (N300RM) Table 4. Factory default settings (continued) Feature Default Behavior Local network DHCP starting IP address 192.168.0.2 (LAN) continued DHCP ending IP address 192.168.0.254 Enabled or disabled Time zone GMT for WW except NA and GR, GMT+1 for GR, GMT-8...

  • Page 105: Technical Specifications

    N300 WiFi ADSL2+ Modem Router (N300RM) Technical Specifications Table 5. Technical specifications Feature Description Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE or PPPoA, RFC 1483 Bridged or Routed Ethernet, and RFC 1577 Classical IP over ATM AC plug is localized...

  • Page 106: Regulatory Compliance Information

    Notification of Compliance Wireless Routers, G ateways, APs Regulatory Compliance Information Note: This section includes user requirements for operating this product in accordance with National laws for usage of radio spectrum and operation of radio devices. Failure of the end-user to comply with the applicable requirements may result in unlawful operation and adverse action against the end-user by the applicable National regulatory authority.
  • Page 107 N300 WiFi ADSL2+ Modem Router (N300RM) Español Por medio de la presente On Networks declara que el Radiolan cumple con los [Spanish] requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE. Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ On Networks ΔΗΛΩΝΕΙ ΟΤΙ Radiolan ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ...

  • Page 108: Fcc Declaration Of Conformity

    We, On Networks 350 East Plumeria Drive, San Jose, CA 95134, declare under our sole responsibility that the N300 WiFi ADSL2+ Modem Router (N300RM) complies with Part 15 Subpart B of FCC CFR47 Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and •...

  • Page 109: Canadian Department Of Communications Radio Interference Regulations

    Canadian Department of Communications Radio Interference Regulations This digital apparatus (N300 WiFi ADSL2+ Modem Router (N300RM)) does not exceed the Class B limits for radio-noise emissions from digital apparatus as set out in the Radio Interference Regulations of the Canadian Department of Communications.

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