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SECTION 2
TROUBLE SHOOTING
NOTE: Remove all media from the printer before performing these tests.
To access the Test Print mode press and hold the TEST PRINT key until "Service Menu" is displayed on the printer
+
–
control panel. You can use the
or
key to step through the test options.
Drive Speed Test
Press the ENTER key to start the main drive motor and display the belt speed in inches per second. Press the
ENTER key to stop the main drive motor. If the main drive motor does not start, the main drive motor circuitry has
a problem. No reading in inches per second indicates an encoder problem.
Motor Test
Press the ENTER key to start the main drive motor. Press the ENTER key to stop the main drive motor. The main
drive motor not starting indicates a problem in the main drive motor circuitry.
Clutch Test 1
Press the ENTER key to start the main drive motor and turn on the feed clutch. Press the ENTER key to turn off
the feed clutch. If the clutch does not engage there is a problem with the clutch circuitry.
Clutch Test 2
This test is designed to operate the clutch in an ON and OFF mode. Selecting this test and pressing ENTER will
cause the clutch to actuate and de-actuate in sequence.
Sensor Test
Press the ENTER key to display the state of the paper sensor. Uncovered displays when the sensor is NOT
covered. Covered displays when the sensor IS covered. Use a strip of paper inserted in the sensor area to test its
function. Failure to switch between the two messages indicates a problem in the sensor circuitry.
Power Supply Test
Press the ENTER key to display the voltage reading of the main power supply. The nominal reading is between
13.5 and 14.5 volts. The power supply may need adjusting to bring the value within the nominal range.
Encoder Test
Press the ENTER key to display the current encoder count reading. Move the exit roller. If the number does not
increase, this indicates an encoder failure.
Keyboard Test
Press the ENTER key to test the function of the individual keys on the keyboard. When a key is pressed, the
display shows the key name. To exit this test you must power the printer OFF.
Head Lift Test
Turn the MEDIA THICKNESS knob to "0". Then press the ENTER key to lower the printhead carriage
assembly. DOWN displays. Press the ENTER key to raise the printhead carriage assembly. UP displays. Failure
of the carriage to move up and down indicates a failure in the head lift circuitry or with the media thickness control.
Ink Levels
The Ink Levels in each of the cartridges are displayed in this mode as a percentage. This will only display properly
if the operator resets the system when a new cartridge is installed.
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